Microsoft
Reviews and Complaints

Microsoft's Xbox 360's are all lemons they all get the RROD and you have to pay to get it fixed microsoft has a problem

I was putting my gears of war disc in to the disc tray of my xbox360 but as it went in it it got stuck and i opened the disc tray and it had a great big crack in it, after that it just didnt work.

My children have ruined two copies of Guitar Hero 2 when the xbox was accidentally turned over when playing. My major complaint is the lack of help or willingness to try to help from the 800 number. The people there did not care and did not have any answers.

DONT BUY XBOX 36O IT IS A MONEY PITT I HAVE TWO IN MY HOME. I AN HAVEN TO BY M0RE GAMES BECAUS THE XBOX 360 STOP WORKING AND HAD TWO BUY A NEW XBOX 360 AND HAD TO BUY A WIRE TO DOWN LOWED MY GAME AND TH SOME OF THE GAMES DID NOT WORK SO I HAVE TO BUY MEW ONES I HAD A LOT OF PROBLE WITH THE XBOX I GOT NO HELP FROM XBOX AND MICROSFT DID NO HELP . AND I HAD TO BUY 3 THREE ACC. BECAUSE THEY DROP THE FAMIIY PLAN. YES THEY SUCK THEY ARE HAVEING PROBLEM WITH THE NEW XBOF ONE. THE ONLY WAY THIS IS GOING TO STOP IS NOT TO BUY STUFF.

do not buy microsoft xbox they are designed to break faulty hardware and the support is rubbish if you can wait for a steam box then i suggest buying one. in 2 years with a bit of luck microsoft will be bust there are that many problems and customers leaving them it might be sooner

4 xbox consoles in 5 years and now problems with current one. Microsoft trash! I hope their happy with how much $ they have screwed people out of because when the right person with the right authority gets ahold of them they are deservedly going down.And I will be just a grinning.

Microsoft built the 360 that way on purpose, they just want your money.

Microsoft just wants your money, they made the 360 that way on purpose.

IDIOT! Don't let your kids use said XBox 360! Why the hell not yell at your little ###s for turning the system upside down? It doesnt work that way. I am going to file a complaint about your idiotic kids and poor parenting!

Puchased on-line version of software, which was to remain accessible. Can no longer access.

I purchased microsoft Office online and i couldnt download it so i requested a refund and canceled and within 6-8 business days i was to receive a credit on my check card, unfortunately i havent and the email that i received from them saying they received my request dissapeared...i cant find any info to contact them.

I purchased a microsoft office package online and the product key they emailed me was bogus. There was not contact information available to speak with them directly - no address nor email address.

I paid $149.95 on 9/13/10 via my debit card and I have not received the product key or anything. I was told I would receive the disc in the mail and I have not. I want my money back!

traumahawk-
How would one know if there were no stickers on it if they had no prior knowledge of an Xbox? If the stickers were on fine, that would give someone a clue, but if they didn't know that it came with the stickers...they would be none the wiser. Not everybody knows about consoles being modifed as you assume. That's why the poster has used this site, to tell those of us (you obviously excluded) that don't really have prior knowledge of these gadgets that this is a problem. So to answer your question about not knowing about it...I would hazard a guess that most of us don't.

I hope this mother used paypal as well.

how did you NOT know about that? that is why you only buy an xbox from an authorized resale store/site. before you plug it in to xbl you can check the "DO NOT REMOVE THIS STICKER- VOID IF REMOVED" stickers that are on the system over the screws. If they are removed the system has been tampered with. you're the idiot that bought a system from a bad dealer or some shmuk on ebay dont try to pin it on anyone else but yourself. you should have asked if it was modded before you bought it. (and if they said no, and it was, you contact paypal and get your money back for a bad sale on ebay, you DO use paypal, right?)

Yes, I got exactly the same letter. Thank you for posting this warning.

i have recieved a sms saying that i has been Awarded £500, 000.00pounds IN MICROSOFT MOBILE DRAW OF The Year!
is it true?
please say any other details about it

Hi we put a xbox live months free trial voucher on which required a credit card be put on . My 8 year old son has spent over 300 pounds in a few days without knowing
Microsoft and the bank cannot help but I feel it is too easy for that to happen my son thought he was buying just points to play . We feel it is a scam as many thousands of people have also had this happen
Please help

We, the end user, we pay for our internet service, we pay to download programs, and sometimes we also expose ourselves in order to get a service !

On the other hand the internet providers, not only get decently paid, through direct payments, but they bombard us with adware, spyware and all sort of annoyances. And when they cannot, they do all possible things to know your browsing behaviour

Here is a typical example I have expeirenced:

My pc was infected with adware called ATDMT.COM.
If you google www.atdmt.com, it changes to http://www.atlassolutions.com/ and this company has one of its clients : Microsoft.

It seems that Microsoft is using this adware to gather browsing information from non users of Internet explorer
In fact it is present on firefox, , chrome and opera browsers

I have received several recent email
notifications that I won One Million
Great Britain Pounds (approx. $1.37 Million
US $'s). As a frequent user of Yahoo/MSN
etc. Browsing services which are awarded
without need of entering this lotto. Winners
are chosen thru frequent login or browzing
info on file. Is this a scam before I sent info ?

sir microsoft lottery people befooled me nd taken 20000rs from me.. they are in india in delhi right now. i hve their contact no. plz help me... my e-mail is harsh_123a@yahoo.co.in

From: the desk of the e-mail promotions manager international promotions/prizeaward department, microsoft corporation word lotteryunited kingdom.61-70 southampton row, bloomsbury london united kingdom wc1b 4ar. reference no: msw-l/200-26937batch no: 2017 — #22 winner no: 5amount won: £1, 000, 000.00 pounds electronic mail award winning notificationaward presentation center: united kingdom microsoft winning notification! thank you for using email / computer. dear sir/ madam, we the microsoft cooperation management worldwide are pleased to inform you of the today’s winners of our annual ms-word lotto lottery conducted in africa being the host of the event for this present year mega jackpot lotto winning programs held on 8th of july, 2017. your personal e-mail address or company email is attached to winner no: 5 -2017- msw, with serial number s/n-00168 drew the lucky numbers [protected], and consequently won in the first lottery category. you have therefore been approved for lump sums pay of gbp £1, 000, 000.00 ( (one million british pounds sterling) in cash credited to file ref no:msw-l/[protected] this is from total prize money of gbp 27, 500, 000.00 pounds, shared among the twenty-five (25) lucky international winners in first and second category. all participants were selected from worldwide websites especially yahoo mail through our microsoft computer ballot system drawn from 21, 000 names, 3, 000 names from each continent (canada, asia, australia, united state, europe, middle east, africa and oceania, as part of international "e-mail" promotions program, which is conducted annually for our prominent ms - word users all over the world, and to encourage the use of internet and computers worldwide. your fund (certified cheque) has been insured with your ref no: msw-l/[protected] and will be ready for delivery. it will be delivered to you by one of our paymaster staff in charge of african zone (prof. lizz david). your e-mail address should be used in all correspondence with your claims officer, please note that, you are to contact your claims officer via email and phone as we are promoting the use of e-mail. also you have the right to call him to confirm your winnings and government tax payment that is all, as he will provide you with the necessary details on how to claim your prize. you are to keep your ref. number and batch number from the public, until you have been processed and your prize money delivered to you. this is part of our security protocol to avoid double claiming and the act of scamming people of their ref number and prizes. we hope with a part of your prize, you will participate in our next year high stakes of us$0.3billion international lottery. to claim your winning prize, you must first contact our african claims department by email for processing and remittance of your prize money to you. the paymaster officer contact email is: prof. pr0f lizz david (microsoft paymaster) email: microsoftaward_paymentoffice10@yahoo.co. uk tell: +[protected] remember, all prize money must be claimed on or after 15th of july, 2017. all funds not claimed on or after the fixed date will be suspended and returned as unclaimed. note: in order to avoid unnecessary delays and complications, please remember to quote your reference and batch numbers in all correspondences with your claims officer, do contact your claims officer (prof. lizz david). at once you will be asked to provide some details to enable the office proceed with your winning certificate and file keeping. congratulations, once more from the entire management and staff of microsoft cooperation to all our lucky winners this year. thank you for being part of this promotional lottery program. our special thanks and gratitude to bill gates of microsoft and all his associates for alliviating poverty round the world.
thank you for using email / computer.
sincerely, mrs. basheera abubakar mrs. caro smith (co-ordinator). (secretary)

Microsoft Screwed Me
A Short List Of Why I Won't Buy Any Microsoft Products
Attempt to upgrade to Windows 7 "could not be installed on this computer."
Microsoft engages in planned obsolescence instead of supporting legacy hardware.

I paid about $100 to downgrade from WinXP to Vista
Nothing on the box at the store told me why to choose Pro over Home Basic

Vista Forgets I'm the only user so I am the administrator
Vista didn't support my AGP card or dual monitor card for Movie Maker
My Dual Monitor card supports 1600x1200 pixels, more than enough resolution.

Microsoft Editors Corrupt My Data
Word gets confused and prevents formatting changes on long documents.
Notepad corrupts some kinds of text files in some situations

Vista Killed My Ability To Print Envelopes (same printer works fine under XP)
Vista even killed it under OpenOffice - they spike 3rd party software.

Vista withholds access to Documents and Settings folder
Good thing I only use gmail if I can't save email files during upgrade

Vista gave me a message that my 80Gb hard drive was bad and it must be replaced to boot up, it wasn't.
I waited a few days then it rebooted normally. Why did they scare me?

What Can Replace Microsoft? Ubuntu, Suse, others?

My name is Bryan . I am a 35 year old gamer and father of 2 other gamers. For roughly the past 20 years gaming has been a big hobby of mine. Although console gaming holds my primary interest, I have quite a love for PC MMO’s as well. I have gone through the gambit of consoles with the exception of the Wii and the Dreamcast. It was quite a few years back that I started a loyal relationship with the Sony Playstation. A relationship that began with one game. One game decided which system I was going to buy. That game was Final Fantasy 7. About 5 years ago I was faced with a similar situation. Microsoft had dipped it’s hand into the console wars and had made quite an impression. Word of Bungie’s Halo, which was to be exclusively on Xbox, was buzzing everywhere. My favorite game magazine, Game Informer, showered it with accolades. I was unsure of picking up a console from an untested company, well untested in this genre at least. As time passed the more I heard about this gaming console and it’s release title the more I wanted it. I picked up my first Xbox products. My Xbox and Halo. At this point I would like to say I don’t just make unilateral spending decisions in our household. I am the breadwinner in our little family. My wife doesn’t work. She stays home with our children. So any purchase is one made with care and deliberation. We are a working class family who cherish the value of our hard earned dollars. Which is why we bought the service plan that came with my Xbox. A service plan that not once was used. In slightly over 2 years that I owned that console I had no problems. My kids and I had countless hours of fun with Halo, the Rainbow 6 titles, and a slew of others. Unfortunately a power surge from a storm, about 2 years ago, this past November killed several electronic devices in our home. One of those was our Xbox. At this time I believe the Xbox360 had been out for nearly a year . We weren’t ready to give up our Xbox and go with the 360 yet, especially with all the over heating issues we were hearing about., but circumstances being what they were we needed to fill the console void . Also, we remember the issues that were supposed to have plagued the first Xbox, although we had never experienced any of those problems. We took another chance 2 years ago this past November. We purchased the Xbox360 with the extended protection plan from Microsoft. I usually prefer the good news before the bad so here it goes. The new Xbox live service and the recent update with avatars are absolutely awesome. The integration of Netflix was a really great idea. The games have been exceptional and the online play totally intense. My oldest son and I are very disappointed in the lack of Halo like games where 2 people on one console can go live. Now for the bad news. I HAVE BEEN THROUGH 6 CONSOLES! IN 2 YEARS! The first replacement came a week after the kids opened it for Christmas, because of a tray issue. I didn’t even use the service plan for that one because who the hell wants to send it out a week after we opened it. So we went back to Best Buy and they took it back no questions asked and gave us a new one. That was the last hassle free experience I’ve had repairing or replacing my consoles. I have been through every issue it seems in the past two years. 2 tray issues, the red lights of death, freezing issues due to over heating, the console instructing me to open tray when there’s a game inside. My most recent issue involved the console informing me it cannot read the disc because its dirty, open tray, clean disc, and restart the console (THE GAMES WERE BRAND NEW!). Once again, dead in the water for the holidays. You would think this would be the end of such an unlucky run, right? Unfortunately that is not the case. At this point I would like to add that Microsoft’s Xbox customer service, while great at giving lip service, is woefully inept at their job as well. They are great at thanking you and apologizing to you. They are, however, unable to document console warranty transfers. Earlier I stated that my first console transfer was not through the extended warranty. Best Buy replaced my first console because it was only a few weeks old. I figured I would just transfer my warranty when it came in the mail. Well it came ….6 months later . During that 6 months, by the way, I had the console replaced for the red ring of death . Of course no warranty was needed because the red ring is covered. The refurbished console I received from the repair center was the one I wrote to transfer my warranty to. The next repair was about 3 months down the road. THEY WANTED ME TO PAY $100.00 FOR THE REPAIR. THEY TOLD ME THERE WAS NO EXTENDED WARRANTY FOR THIS CONSOLE! Needless to say there was much yelling. Many calls were made before I was able to reach someone with a brain between their ears, and spoke English well enough to understand the slew of crap that had been flung my way. Now as far as the repair website, well, they have asked me for my opinion .The site always tells me I have no console out for repair and it wont let me update my consoles. Par for the course I guess. I know full well I am not the only consumer who has been completely dumped on in this fashion. I also fully realize it is a growing corporate trend to get our dollars in exchange for high end pieces of garbage. Much like the unfulfilled dream of what the 360 was supposed to be. The question I pose, albeit naïve in nature, is this: Is there no one with a conscience in your corporation? Is there no one with a voice for the consumer who wants a quality product for his/her family? As I said earlier we are a one paycheck family as are so many others who have bought your product. How dare you(Microsoft), and shame on you (Microsoft) for this unfinished piece of garbage that you (Microsoft) chucked into the stores. In closing I would like to hope I have helped someone who is trying to make a decision on a console. I will be sending this out to as many sites as possible, and any gaming magazine that will publish it. In addition it will also be sent to Microsoft corporate, for all the good it will do, I do not know. I have to go to the UPS website now. I have to check the tracking of my current repair. In Deepest Frustration, Bryan Reid and Family.

This was the Email i got, and i have replied 2ice with no reply, then i realised something was wrong...,

Dear Winner,

Congratulations your email is among the lucky winners that won ?1, 000, 000.00
(One Million British Pounds) in the just concluded draw held to promote London
2017 Olympic Games, sponsored by MICROSOFT CORPORATION UK.

The following particulars are attached to your Award payment: Winning Numbers:
[protected]. ii. Email Ticket number: GWL88/433/Y8. iii. Serial Number:
GWL/77919. iv. Reference Number: GWL/288/146.

To claim your prize, kindly contact Mr Adams Smith (Microsoft Group) via
email: claims63@live.com and provide your informations below:

FIRST NAME...
LAST NAME...
NATIONALITY...
RESIDENTIAL ADDRESS...
CITY/STATE...
DATE OF BIRTH...
SEX...
TEL. NUMBER...
FAX NUMBER...
EMAIL ADDRESS...
OCCUPATION...
MARITAL STATUS...

Congratulations once again from the entire staff of the Microsoft Coporation

NOTE: REPLY SHOULD BE FORWARDED TO THIS EMAIL ADDRESS BELOW
claims63@live.com

Zara Cross
Microsoft Award Team

Atention: lottery beneficiary

From: edward philip (claim’s agent)

Re: microsoft lottery claims verification form

This is to confirm the receipt of your email application. congratulations for being the 5th winner in the uk/ms lottery promotion. with regards to the claim of your winning prize valued at (seven hundred and twenty five thousand great britain pound sterling) £725.000.00, below is the dos and don'ts in our claiming procedures. be advised that your payment file has been submitted to the paying bank on the direct supervision of the executive director of city corporate banking center of standard chartered bank london uk, who is also the united kingdom microsoft lottery final payment coordinator.

Soooooo... is there any legitimacy to this?

Anyone sending e-mail claiming to be a part of Microsoft should be prosecuted to the fullest extent of the law. This so-called Microsoft Mega Lottery is so realistic that I'm sure a lot of people will fall for it, I almost did. Can't something be done to protect innocent people from falling into this trap?

I have got a mail which is making use of Microsoft brand name. In this mail microsoft promo award 2007 i have won and they give me £1,000,000.00 (One Million Great Britain Pounds) as one of the 10 jackpot winners in this draw. Can someone suggest me this award function are truly or fraud. What actions should i take if i get such mails? Can anybody suggest me? Mailing address i have received this:

Microsoft Award Team
20 Craven Park, Harlesden
London NW10
United Kingdom
Ref: BTD/969/07
Batch: 59978ED

Mr George Simmons
Microsoft Promotion Award Team
Email; microsoft_agents2007@yahoo.co.uk
Phone:+[protected]
Fax: +[protected]

Please anybody suggest me

I got a mail that am a one of the winner of gmail microsoft lottery.Now they request me to contact global courier service, then as per their instruction do everything.For that i would like to know the fact is true or face

contact complaintbverify@gmail.com for more information

I want to know if this is a legitimate company and If I can get my money back?

I have received an email that i won a lottery which is conduct by Microsoft

LOOK HERE!

i have received amessage regarding that i have won 500, 000 pounds.is it true

i got a mail showing that i had worn a cash price

unauthorized charges

My 15 yr old had been doing the same thing with his father's debit card. X box is in my household but he's memorized the card no. From his father's. The suggestions made from the pd since it wasn't me he stole from...run it over (the xbox). From my mother. ...pawn it. Lol. I think my mother's idea is best. But x box should make that a part of parental control. Blocking purchases.

same thing happened with me and my son and the only "solution" they offered is a prepaid membership card you can purchase from them.

So after XBox blocked your account...Were you still about to play with a Silver account? Were you still able to reload points with a game card? or were they all blocked...I am with you, how can a company like Microsoft not be able to manage something as small as credit card charges and game card charges...maybe Bill Gates needs to go undercover to find out what is really going on with his company...

Don't have your credit card saved to the account?

The Director Foreign Operations.
Leads Trust Bank Plc,
House EsplanadeSt Helier,
Jersey, JE1 1HS
London EC2Y 9AR,
United Kingdom.
E-mail:e-banking@leads-trust.com
Website:www.lead-trust.com/Home.htm

me too.. almost everday!.. wondering where do they get our email address?

" )

i also received that mail! Stated winner No 2, i was not convince & search for his name & i received this info.

what can i do with the same mail on 6th April 2010.
www.budhiprasetiyo.info

on April 5th 2010, same with me, exactly written

sender : customerscare@microsoft.co.uk

his address is a bit convincing thou ^^

i also received this! it is exactly the same! everybody must beware of this!

MICROSOFT *BILLING BILL.MS.NET - Fraudulent unauthorized charges to bank account. I have no idea how this charge appeared.

I have a monthly charge it seems as well. It is separate from the x-box billing and I don't know what it is for. Is there anything I can do to stop it?

AN UNAUTHORIZED BILL OF $29.99 WAS CHARGED TO MY BANK ACCOUNT TWICE ON 11/27/10.I WILL LIKE TO KNOWN WHAT I BOUGHT FROM YOU.

My son has an X Box 360 and i have my card details attacted to the data for when WE want to extend our subscription, for some reason they have decided to take money from the card without my authorisation... by the looks of it we are not the first people for this to happen to! What do we do now?

The problem is and this also happen to my son's Xbox line account he's been banned for cheating, unauthorized changes to his avatar? and other things that require a serious knowledge of hacking the MS system. None of which he did! I get email that he banned until 12/31/9999. I called Xbox line they weren't rude but not terrible helpful. You have go to this mysterious enforcement team and send a message (which they are supposed to return with answer in 48 hours, have done it yet) Allegedly my son was suppose of got warning over Xbox line. He didn't. If he did something wrong why don't they contact the person who's paying for all this, namely me! I will follow up with complaining the BBB and the Massachusetts Attorney Generals Office there is not die process here. This also interferes with the Netflix account for viewing movies via the xbox, which I also pay for. If the keep cutting off people for these reasons without any recourse no one will be on Xbox Live anyway.

Well, from all the comments that dont agree with you, it shows who and what kind of people they are, ... the same, .. I have been online in xbox for the past few months, and I, being 40 years old, even have to change from room to room every other agme due to hearing all the so called (people) say the n word and other racial slurs that make them feel more like men in which they are not.
Its ashame the we buy machines that they make, and buy all the extras for the GREAT experience, and pay for service for internet with our money, and then pay for xbox live sevice to ( enjoy all these wonderful things they sell us) and then have to try to find a way to really enjoy them without wishing we could just take it all back, get a refund from ALL involved- xbox, internet, best buy, time card companies, and DTE.
If we are going to be able to stop this issue, before it breaks out into civil war again, which it will one way or another, then the FBI needs to take steps to stop the fools from being fools and let us adults and our children enjoy what we pay for without being transformed into trash, and haters of all from what we are forced to hear.
It doesnt matter what setting they have or you can choose from.
If so, ... is xbox trying to say its ok to be racist, but you only need to be on the racist channel? This would only tell me that xbox is also racist to allow this to go on and to be possible. ?
HEY? MAYBE THATS IT?

My console was banned yesterday. I did not modify or repair my xbox. I did not cheat it any way shape or form. They will not talk to me about it. They refer me to the fourms. After I tried to post on the fourms my post was deleted, because you cannot talk about banned console. I am an honest person, and I would like to know why console has been banned.

Same thing happened to me. They just suspended my sons account for no reason and where rude when I called then hung up. They said they sent an email but did not. Soooooooooo rude.

Bad customer service, boycott Microsoft!

yesterday i got banned from xbox live for 2 weeks. i checked my email to see why and it was because of me having my name as " general yankee pwnyurass ". i am still amazed at how xbox can find this offensive. mabe it's because ### is a swear word in america, but it's not in england. i'm going to ring xbox and demand my account to be unsuspended and i'm going to ask for a free month's xbox live.

Generally they ban people for explicit things, racism, excessive swearing or threats. Or if the console has been modded/they are cheating.

Take your son's gamertag (ask him, he'll know what it is) and go to the X-Box Live forums on xbox.com and ask them there. They have a forum dedicated to people asking about bannings and stuff - if you are lucky they will tell you the reason. Be warned though: it could be something you didn't know and will not be proud of it. This kind of thing happens a lot and Little Jimmy is always defended right down to the bitter end.

Prime example is one that made the rounds a couple of months prior - a very angry mother got on the Live forums demanding to know why her son was banned from using Live. The moderator searched the boy's gamertag and found the reason - he had been showing himself naked via the camera on UNO. A big no-no and the woman promptly stopped on the forums.

I was charged twice as well! I am in the process of trying to get the second charge reversed. They were completely different amounts and the charges were different days. I am VERY upset.

You are right. They did that to me also. What can we do?

my sons account was hacked in to. he was actually locked out of his own account. his password stolen. over 600 dollars was downloaded from my credit card. xbox customer service refused to refund my money even though their own people stated that because i don't have a hard drive it would have been impossible for my son to download all these games. they also refuse to send me a letter stating the outcome of their so called investigation. so now i have to hire a lawyer. how can i trust xbox again. now my son can no longer use his xbox because microsoft does not back up their customers