My husband bought the Kevin Trudeau's book and when we got them you has to pay to get on their web site in oder to find out anything so I sent them back on 8-16-070. They received it on 9-6-07 because I tracked it and now it is 10-16-07 and no money was refunded . no one will call me back and each time I call they will only take a message or they will hang up on my. The one person I did talk to told me they will only refund my purchase price but it said on the web site full money back guarantee. It did not say or refund purchase price guarantee... If anyone wants help file a complaint with you attorney generals office and with your B.B.burral and may be a class action suit will be formed to help us all who have been miss lead by this company.