Pocket FM
complaints

I purchased $9.99 worth of coins. It said I would get 80 + 120 bonus. I went into unlock episode 1271 of Billionaire’a Accidental Bride. It took coins and opened episodes that were already unlocked episode 20, 21 etc. I then checked my bank and they took 13.99. That is not what I authorized. I’m going to try and dispute the charge through my bank. But this app is shady!

I was talking to an agent help center about the recent activities on my account being the fact that I only received one free episode today on my particular book I was listening to I was expressing how it's unfair for a Advent listener and a supporter AKA putting money into them to listen to even more to be restricted for any reason going from getting six free episodes to listen to a day to one and today I was talking to one of the agent about the issue and was upset because he said the new policy was only one free up some day so I told him okay fine but this will be the last time I put money into you guys being the fact I don't believe it's fair or right to be restricted for any reason he proceeds to delete my account never said I wanted my account deleted an is was after I just put money into them all I want is one of Two thing is my account back or from them to refund the money I put into them...

I saw pocket FM advertised on Facebook and I downloaded it and the audiobook First love never dies was not there I downloaded it because I wanted to listen to it it played on the one Facebook showed I would appreciate if you could find out why it's not there I am thinking about not keeping pocket FM if you are going to advertise a audiobook to get someone to get your Pocket FM you would have it on there

This is a scam to get money. They get you going on a story. They give you 4 per day in the beginning but then they cut it back to 1. Trying to make you buy coins.

You keep replying saying something is missing. Only thing missing is you are all a bunch of idiots.

I am pushing download on my episodes because everyone is complaining about losing there episodes but as I look in my phone they are not there. So what happens to our downloads. So we just don’t get our downloads we just lose what we paid for, this is not far. I have spent way over $200 now on this book. I would like to be able to keep what I pay for

I have spent a fair bit of money to watch all the episodes of a couple of stories. i now listen to daily episode release. I have started a new popular story and i am waiting for the next episode to get released. It has said "Free Tomorrow" for 5 days now and the episode does not release.

Is it a scam? or s stupid glitch. Either way it needs to be fixed or me and my friends will find a different app to listen to.

Spent $99.99 for over 1500 coins on Oct 7, 2023 and on Oct. 8, 2023 at around 1300 there were a system error. Before I realized the system error I spend another $19.98 for over 200 coins. When the error was corrected it showed I only had 507 coins and was back to episode 19 when I was at episode 1136. I would please like to get my coins back and back to the last episode I was in before the system error.

I am not receiving daily episodes again. I noticed this is happening after I purchased coins which is stupid because now I’m never going to buy coins because I’m getting blocked and not receiving a daily episodes after purchasing coins, which BTW $20 was only a few episodes,. I might even consider deleting the app.

Last weekend I finished listening to the very few episodes o purchased for $20. This is not the first time I purchase coins and after that I stop getting free episodes.

Does this mean I shouldn’t purchase so I can continue getting free episodes? Also before I stopped receiving daily episodes I was just getting 1 episodes per day instead of 5

So I bought $100 worth of coins and everything has been ok. I realized that this book is costing me way to much money but I am addicted to the characters and the story line. So I have listened to it for hours while working in my office and then today it tells me I am over my hourly limit is exhausted. What the hell does that mean. I have 751 coins and for some reason I can’t listen to my story. I’m about done with this app. Because for the past 2 weeks it keeps loading and will make me wait 5-10 for it to connect and I don’t get that either!

I have been a subscriber for all of this year and every week I get the option for a weekly pass for 200 coins with unlimited episodes and ad free. I couldn't afford to do it for a few weeks, come back, purchase 200 coins $22 USD, and now all of a sudden there's no option for the weekly pass anymore within my page on the app or in the store.

Honestly 200 coins is not really enough to listen to very many of the stories so if I can't purchase the weekly pass anymore I'll be discontinuing my use of the app. I'm a trucker so I listen to this for hours at a time. And if it were coin based only with no pass it would be hundreds of dollars per week and frankly that's untenable.

To ALL,

I sent you an email on the 27th August! Which state below.

I have signed up to pocket FM, having problems watching The Return - their is know character picture on the video, which have stop working ! WHY IS THIS?!.

Futhermore. I feel cheated, I purchase coins to continue to watch this story, and I am unable to. Watch it Can only listern on audio. I request a refund as it doesn't surpass my customer services excellence. I do believe its a scam.

How can you fix this problem.

Thanks in advance.

Regards

When I first started listening it would let you earn some times as much as 25 coins never 100 as advertised when I spent money $10 at a time until on at least six different occasions, realizing how much money this book or books would cost me to read I would have to earn coins except after I spent money, it limited me to three or four coins per hour i’m sure this antic makes people spend more and more money some stories are 15 coins you would have to sit there all day every hour listening to that [censored] only for your ads to freeze up not letting you click off of it only going online to buy the product never being able to return back to earn coins without exiting and deleting and don’t Jank on my grammar, if I read well I wouldn’t be listening to these stories almost like y’all are targeting specifically people with reading and comprehension disabilities🤔

I paid over $100 for the Insta Empire audio book and now it’s telling me my episodes are unavailable and that I need to pay more. This is unacceptable I need my book available immediately. This is unacceptable and if I need to get my lawyers involved I will! All I want are the episodes I paid for! You can even see clearly that I was listen to the episodes before they magically became unavailable. This is ridiculous!

I started listening to a story and then realized that the story is it really cost me over $200 and i I stopped and asked for my money back from apple which they gave me. Then asked pocket fm for a refund and they added the refunded counts to the account do I was negative 835 coins and it would cost me $99.99!USD to unlock the next episode. I emailed them again and I received email saying they reversed it and added the points but now it will cost me $99.99 USD to open any further episodes.

I don’t want anything to do with this pocket fm as it if fraud and robes people. It will cost way over $500 USD for one novel. They thieves And I have reported to to my bank. As well.

I started listening to this novel and so far it’s cost me over $150 USD. I contacted them to give me a refund and tell me they can not find my account. But they took my money. Now they want another $100 USD for the next few episodes. It said you get free episodes daily. THAT IS NOT TRUE. I want my money back. I am so upset as I feel like I was robbed The reviews say it is a safe sight. But by the time the novel is done it would cost more that $500 USD. Can you please help

I downloaded this app very interested..seeing a story on instagram! I found the story picked up where I left off, it gave a couple of episodes for free then told me to buy credits to unlock the up coming episodes. I’m like okay..so I brought more credits and was good to go! the story was getting good with all of the cartoon animation and all.. actually seeing every word play out. Episode 12 I thought I pressed something to make the visuals go away! Boy was I wrong..I skipped and skipped and skipped til I got to episode 16. Basically after episode 12 it’s no more visuals but just audio. What a shame because I felt tricked. You can have the rest of the credits I’m uninstalling! People do spend lots of money to just watch and listen!

My first time opening the app and it won’t connect to the app server to create an account and after multiple attempts I’m met with failure. My only other option is to “skip” okay now I see story genres and a search so I go to the search and it says “invalid token” okay so all I can do is pick a genre and see what the app has and every single genre has nothing but stories in Arabic sorry I don’t speak Arabic and the subtitles are not in English. Which is funny because the advertisement that pulled me in was in English and very promising. I was excited and willing to get the paid VIP membership BUT I can’t even sign up or use the app properly or understand the stories so with so much disappointment I will just have to forget about Pocket FM.

I really like the app, but after these latest updates it has stemmed my enthusiasm. I’m a sucker for romantic stories so I was a monthly subscriber, pay 10$ per month and have unlimited access. Now with the update I have to pay for coins and my biggest upset is all the episodes I have listened too are locked back up again and would have to pay a lot of money to get back to where I left off. This doesn’t sit right with me and I’m upset. I hope this can be changed for me and anyone else having similar problems. If the previous story chapters can’t be re-unlocked for myself and others. I don’t see the point in keeping the app. I’m holding out to see if it will change, but losing some faith. Please, please, please, I hope this is fixed!