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1.3 476 Reviews

ITV Complaints Summary

35 Resolved
439 Unresolved
Our verdict: If considering services from ITV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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ITV reviews & complaints 476

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R
4:18 pm EDT

ITV sport

Getting fed up with all the regular programmes being dropped for sport not everyone wants an evening of Rugby or football why cant there be a dedicated sports channel for fans or even put on ITV 2 It just seems at the moment that ball sports take precedence over everything else to rub salt into the wound a short break for the news and then highlights of the game thank goodness for my PVR and netflix

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C
6:36 am EDT

ITV good morning britain piers morgan

My complaint is purely about the absolute misogynistic who is Piers Morgan. I find it crazy that you still employ this man and everything he has said and done. He is completely inappropriate and should never been allowed a career in television. He simply mocks people and their beliefs he isn't willing to understand. He a toxic person.
He should not be representing Britain or the ITV, you recently posted a video about how man should took about their emotions tackling the absolute tragedy of man suicides and then you have a man like Piers Morgan on you pay role who is afraid to use gender stereotypes such as; ‘man up'. His aim whilst being on good morning Britain is to offend people and annoyed people. How is that being allowed? People coming in talking about real modern issues and debates and are not allowed to simply saying what they've been asked to come in for because Morgan is simply talking over them or making them to butt of a joke. It's absolutely outrageous. It amazes me that you can still get guests on the show.

Recently he made fun of a sixteen year old girl with Asperger. He also always making fun of the 200, 000- 500, 000 people consider themselves as transgendered, by announcing he is a Penguin. This is utterly absurd.

There are 100s of examples I could discuss about Piers Morgan being out of order. If a BBC news reporter gets suspended for suggesting an opinion, Piers Morgan should get sacked for exploiting his role of journalism and pushing his options on everyone else.

YOU CAN DO BETTER THAN PIERS MORGAN EVERYONE CAN

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Timbo40
, NL
Oct 16, 2019 5:56 pm EDT

He simply says what he thinks is right or wrong, yes. just like you.
It doesn't always mean that the guest is always correct.
Start thinking for yourself, and not just what the msm tells you.

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M
2:13 pm EDT

ITV jonathan ross show

I do not like Danny Dyer looking at him offends me and listening to him makes my head go numb.
Anything he's on I have to avoid completely.
Jonathan Ross is a great Presenter Entertainer but the Guests on his show are C listers most of the time
They need to work harder on attracting guests as the same quality as The Graham Norton Show.
I hope you take my observations on board.

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Philrobhill
, GB
Oct 12, 2019 5:29 pm EDT

Canned laughter on Jonathan Ross, stop it now!
Agree can't abide Danny Dyre and switch over.

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W
5:14 pm EDT
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ITV itv - repetition

Could you please confirm for me how many times the Harry Potter films have been shown on the ITV channels in the last 2 years?
Please, please, please stop showing them so frequently at prime time on weekends it's been done to death and enough is enough.

On the subject of repetition, please could you also get some control on your showings of Midsomer Murders, Miss Marple, Poirot, Heartbeat and The Royal to name but a few...yawn! Not to mention the omnibus editions of Emmerdale and Coronation Street on ITV2 and ITV2+1 every Saturday AND Sunday Morning.

All of the above demonstrate lazy, uninspired viewing schedules and quite frankly you should hang your heads in shame.

Time for a shake up...and that includes your staff!

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M
7:30 am EDT

ITV news reporter

I would like to say that in my opinion Robert Peston should be removed from any reporting with regard to Brixit. It is very clear that he is a remoaner and continues to use his status to try and change the way the public are thinking. This is not fair reporting and not democratic.
It is also a sham that his girlfriend Charlotte Edwardes has now after such a long time remembered that the PM touched her thigh. This absolutely stinks ! "IF" he did why didn't she report it when he was going for the mayor of London or as an MP ?
No it stinks of political motivation.
Peston should be removed from our screen until Brexit has finished.
Laura Coonsberg is just as bad, they should delve into her family background a bit more and get rid of her too !

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P
6:20 am EDT
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ITV announcement/news reader

I would ask ITV to consider these two points.

1) Piers Morgan, he is an awful presenter. I, as many others, dislike him so much it prevents me from watching any program he is on. I saw him on the BBC news and it seems he has not changed. Please for the sake of ITV get rid of him.

2) I occasionally catch the odd ITV new program and would ask ITV to at least give warning prior to announcing the F1 results. I don't watch sky's F1 program and wait for channel 4s program. It is very disappointing when on the odd occasion I hear the results of the race before watching it.

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5:07 pm EDT
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ITV adverts

Kelly Brooke Christmas advert before it's even Halloween .Are you serious .Let's have autumn first eh 🍁🍁🍁🍁🍁🍁🍁🍁🍁🍁🍁🍁🍁🍁🍁🍁🍁🍁🍁🍁🍂🍂🍂🍂🍂🍂🍂🍂🍂🍂🍂🍂🍂🍂🍂🍂🍂🍁🍁🍁🍁🍁🍁🍁🍁🌾🍁🍂🍁🌾🌾🌾🌾🍁🍂🍁🍁🌾🌾🍁🍂🍁🍁🌾🍁🍁🍂🍂🍁🍁🍁🌾🌾🌾🌾🌾🍁🍁🍁🍁🍂🍂🍂🍂🍂🍂🍂🍂🍂🍁🍁🍁🍁🍁🍁🍁🍁🍁🍁🍁🍁🍂🍂🍂🍁🍁🍁🍁🍁🍁🍁🍁🌾🌾🌾🍁🍁🍂🍂🍂🍁🍁🍁🍁🍁🍁🍁🍁

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S
4:24 pm EDT

ITV britain's got talent

I have just been watching Britain's got talent and I am not sure if having a black alleged comedian plying his anti white propaganda on a family show is appropriate for a family show.
In today's world people are constantly reminded of racism and black slavery. For god's sake I don't want it on a family show. I didn't enslave blacks and wasn't around when it happened so why should I constantly have this rammed down my throat?
I now have blocked Britain's got talent from my screen. Let's keep Britain's got talent for clean family show.
The date of the show being 5th October 2019.

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O
4:14 pm EDT

ITV britain’s got talent

As a farther and family man watching a family tv show I wish to make a complaint regarding the utter disgraceful RACIST performance that was applauded by all judges on Britain's got talent by the act Preecher Lawson.

The act was a complete discrimination against WHITE PEOPLE and FEMALES!
after weeks of utter disgust towards Boris Johnson for using foul language families have to sit and watch this utter disgraceful dialogue infront of children using such words as "white girls" is disgraceful!

Not only was the act allowed to finish but it was applauded by all 4 judges I find this a complete disgrace and an embarrassment to itv, if this was a white person doing the same act but change the dialogue to a "black woman" that individual would of been arrested and stopped immediately and rightly so! Racism is racism no matter what colour of skin and this individual should be ashamed of hem selves and arrested for hate crimes and itv should look in to this with immediate effect as I'm sure there will be many families offended in the same manor.

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3:56 pm EDT
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ITV in regards to britain's got talent the champions

I have taken very serious offence to Britain's got talent the champions final. My complaint is regarding preecher lawson. I don't agree with how his act was allowed to base a whole act taking this mick of out white people just because he's of another race. It was absolutely disgusting and offensive and has upset me and my family and I am not happy. Terri mercer
Email: [protected]@gmail.com

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D
6:37 am EDT

ITV coverage rugby world cup (panel comments) namely clive woodward

During the coverage of the England Argentina game there was a panel discussion and where Clive Woodward described Nigel Owens as lying I believe this to be totally inappropriate derogatorily against rugby officials worldwide and not a good viewing for younger generation. He cannot state what can be seen or unseen by another person who is actually in the field of play, this gentleman should apologise to Nigel Owens personally and apologies to the world rugby union for bringing a disgraceful retort on a hard working rugby official, his remark is truly not in the game of rugby spirit. I have tried to load a videographer the incident but the app has failed to take it on board.

In the spirit of true Rugby sportsmanship
Kindest regards
David Lloyd

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H
5:43 am EDT

ITV itv hub

I am trying to watch the rugby through my account and have tried everything to do so however the website keeps on telling me that I need to put my postcode in and sign in. I have done this countless times but to no avail. The website should not have these issues during an event as important as this, it is frankly unacceptable. If your company buys the sole right to show the tournament live in the United Kingdom then you should make sure that everyone has the opportunity to watch it. I have an account and I would like to watch the tournament so please could someone arrange for this to be sorted before Wales next play.

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I
11:18 am EDT
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ITV tv programmes

My 98yr old Dad, Merville Bowen, would like to make a complaint about the background music in so many documentaries, he finds it very difficult to hear what the people and presenters are saying. In last night's Remembrance programme where the two children were speaking to a WW2 veteran was particularly difficult for him to listen to the gentleman. I am in my 50's and can understand where he is coming from with this as background music often overshadows commentators, presenters, interviewers, etc. Please bare a thought for people who are hard of hearing and lower the background sound, or get rid of it altogether.
Regards
Jan Bezani
[protected]@yahoo.co.uk
PS...what relevance are the topics below?

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3:49 pm EDT
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ITV continuity announcer

Coronation Street had just been running the story of child grooming and sexual abuse. This is a very serious subject which affects so many people. The continuity announcer after tonight's programme gave the usual announcement about help available however it was done in such a frivolas voice, no different from what the next programme was. Surly these announcers should be trained to treat the announcement with the gravity and respect it deserves.

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D
5:46 pm EDT

ITV itv news at 10

How can itv news give credence to the haters of Brexit & the prime minister for using such heinous words humbug or surrender.
Yet your reports see nothing wrong in the way opposition MPs addressed & spoke to the prime minister with pure hatred and total lack of respect for the office he represents.
At no point did the speaker of the house step in and demand a level of decency & respect for the prime minister or complain about his language. Why isn't this being reported.

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M
1:51 pm EDT

ITV news

Bias exhibited by Mary nightingale. She misrepresented both the actions of democrats in the USA over created stories of interference by Trump towards the next presidential election as well as unfairly portraying Boris Johnson as the creator of vitriol in the house. Both untrue both biased towards a left wing socialist view and out of touch with the public. Itv bias. Delivered by champagne socialists and I'm alright jack jobsworths with fat pensions. Hypocrisy!

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E
2:43 am EDT

ITV biased news reporting - one sided reporting against boris johnson

Morning news reports regarding Boris JOhnson and Brexit are totally one-sided against BOris Johnson. Your news reporting on 26/9/2019 is totally twisting the words and intent of Boris especially regarding Jo Cox - his words are being twisted and you are making him out to be a monster - this is not the case. Boris is happily a straight talking mp - i watched the parliament show last night and none of BOris's language was inflammatory - he was very calm and very informative and very honest and very humble - why is your company continuing to incite false anger against BOris. YOu are taking his comments out of context, twisting the intent - you have to stop this dramatic, incitive fake news reporting. Leave BOris alone, be fair in your reporting and stop going against over half the country who have voted to get out of Europe. Give balanced reports and stop attacking the brexit process - you are providing fake news which is creating more tensions in society. Suzanna on Good Morning tv and Ben are totally biaised against Boris - their ignorance is creating frustration in society - it must stop.

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7:51 am EDT
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ITV itv rugby coverage

Why do ITV commentators feel it is acceptable to make disparaging comments about Ben Tameifula the Tonga rugby player?
Suggesting he needs to be banned from barbarques because of his size is quite frankly disgusting.
This is a professional athlete playing at the top of the game and someone who is an inspiration to the children of his homeland.
Do you believe this type of fattism is acceptable?
Do you believe all discrimination is fine as ling as your employees can have a little laugh about.
I suggest an apology to a national icon who is in great physical shape and not some gluttonous beast as your pundits seem to believe.

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F
1:52 pm EDT

ITV tv programmes

Why why why on earth do ITV and STV and ITV2 continually put on repeat after repeat ie, Catchphrase and others. I am sick of all the repeats you constantly put on, on a weekend. Sunday viewing for daytime is exactly what was aired on Saturday.
It's about time the programme editor or producer woke up and begin to produce decent daytime and weekend viewing. Please don't say it's for all the people who miss it that's what catch up is there for.

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P
3:48 am EDT

ITV coronation street

The storyline about Sinead tinkers cancer we as a family find very distressing, upsetting and depressing as our father passed away a few weeks ago from leukemia and it brings iit all back for us. We feel you really don't need to go into so much detail especially having her death at Christmas time. I'm sure we are not the only people who feel like this and whilst this storyline is on we shall not be watching. Surely you must understand how upsetting it is when you have lost a loved one only to have it thrown back in your face in a tv soap

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ITV In-depth Review

Website Design and User Experience: The ITV website has a modern and user-friendly design, making it easy to navigate and find the desired content. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Content Variety and Quality: ITV offers a wide range of content, including news, entertainment, drama, sports, and original programming. The quality of the content is generally high, with popular shows and well-produced productions that cater to various interests and preferences.

Advertising and Commercial Breaks: While ITV does include advertising and commercial breaks during its programming, they are generally well-placed and not overly intrusive. The ads are relevant and often tailored to the viewer's interests, ensuring a more personalized experience.

Streaming and On-Demand Services: ITV provides streaming and on-demand services, allowing users to watch their favorite shows and content at their convenience. The streaming quality is excellent, with minimal buffering and high-definition options available.

Accessibility and Device Compatibility: The ITV website is accessible and compatible with a wide range of devices, including desktop computers, laptops, smartphones, and tablets. It also offers closed captioning and audio description options for users with hearing or visual impairments.

Customer Support and Feedback: ITV has a dedicated customer support team that is responsive and helpful in addressing any issues or concerns. They also actively seek and value user feedback, making improvements based on user suggestions and preferences.

News and Current Affairs Coverage: ITV provides comprehensive news and current affairs coverage, delivering up-to-date information on both national and international events. The news reports are well-researched and presented in a clear and unbiased manner.

Entertainment and Drama Programming: ITV offers a wide range of entertainment and drama programming, including popular shows and series that captivate audiences. The content is engaging, well-written, and often features talented actors and actresses.

Sports Coverage and Analysis: ITV provides extensive sports coverage and analysis, including live broadcasts of major sporting events and in-depth analysis of games and matches. The sports commentators and analysts are knowledgeable and provide insightful commentary.

Original Programming and Productions: ITV produces original programming and productions that are unique and innovative. These shows often showcase new talent and offer fresh perspectives, contributing to the diversity of content available on the platform.

Social Media Presence and Engagement: ITV has a strong social media presence and actively engages with its audience through various platforms. They share behind-the-scenes content, interact with viewers, and provide updates on upcoming shows and events.

Partnerships and Collaborations: ITV has formed partnerships and collaborations with other media companies and organizations, resulting in exciting cross-promotions and joint projects. These collaborations enhance the content offerings and provide viewers with a broader range of options.

International Availability and Localization: ITV is available internationally, allowing viewers from different countries to access its content. The website also offers localization options, such as subtitles and language preferences, to cater to a global audience.

Pricing and Subscription Options: ITV offers free access to its content, supported by advertising. However, they also provide subscription options, such as ITV Hub+, which offers an ad-free experience and additional features for a monthly fee. The pricing is reasonable and provides value for money.

Overall Rating and User Reviews: Overall, ITV is a highly regarded platform with a strong reputation for its content variety, quality, and user experience. User reviews are generally positive, praising the website's design, the range of programming available, and the accessibility of the platform.

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