World Education Services [WES] review: Education evaluation

Reference Number: 4922554

1/3/21 Account opened

2/8/21 Application submitted, payment made ($210)

2/8/21 Documents uploaded:
* Transcript translation
* Degree
* Degree translation

2/8/21 Institution provided closed envelope mailed to WES
USPS: 9505514516781039432406

2/9/21 USPS Delivered, 10:47AM

2/16/21 Customer Center Form inquiry on documents sent

2/19/21 Document update e-mail from WES
Status - Pending/On - Hold- Waiting for document
* Transcript translation - Accepted
* Transcript - not accepted
document not in institution's envelop
* Degree translation - Accepted
* Degree - not accepted
incorrect electronic format

2/19/21 Customer Center on-line form inquiry sent regarding documents

2/19/21 Call to WES - Rolanda?
Degree needs to be uploaded with different format,
Transcripts was not sent in institutions "formal/printed" envelope, CSR informed that requirement is available on-line but "hard to find".
 Ignorant customer support rep, suggested my institution to contact WES directly through on-line customer service form and upload documents electronically

2/21/21 Institution followed instructions, contacted WES through on-line form for document upload

2/22/21 Document update e-mail from WES - no additional useful information
Status - Pending/On - Hold- Waiting for document
* Transcript translation - Accepted
* Transcript - not accepted
document not in institution's envelop
* Degree translation - Accepted
* Degree - not accepted
incorrect electronic format

2/22/21 Another document update e-mail from WES
Status - Pending/On - Hold- Waiting for document
* Transcript translation - Accepted
* Transcript - not accepted
document not in institution's envelop
* Degree translation - Accepted
* Degree - Accepted

3/8/21 Customer Center on-line form inquiry sent regarding documents

3/11/21 Document update e-mail from WES - no additional useful information
Status - Pending/On - Hold- Waiting for document
* Transcript - not accepted
document not in institution's envelop

3/11/21 Call to WES - ?
* Asked for update based on the last instructions (the institution to contact WES online)
 * Support rep said she'd escalate it to mgmt 
 * no contact has been made to my institution

3/15/21 Document update e-mail from WES
Status - Pending/On-Hold
* All documents are under review

3/18/21 Document update e-mail from WES
Status - Pending/On - Hold- Waiting for document
* Transcript - not accepted
 document not in institution's envelop

3/18/21 WES on-line Customer Service form is unavailable

3/18/21 Attempt to call customer service… - talked to Stacey
Forwarded my call to a supervisor - she promised to contact the document evaluation dept. to review my case

*** nothing, no feedback from WES ***

3/21/21 Refund requested through credit card company

*** no contact from WES ever since ***