World Education Services [WES]

Hello,
I would like to make a complaint as regards the status of my application. My WES ref no is 4036816 and my name is Vivian Uyo Ejoh.I am aware that Wes has recently reviewed the required documents needed for ECA for immigration and Waec is no longer needed .As an applicant whose status has been on hold 6months due Waec not sending the confirmation of Result on time but the scratch card has been accepted. I would like Wes to kindly change the status of my application from been on hold as I am made to understand that your team is proactively working to see that applications that were on hold due to waec would be evaluated and waec removed from their evaluation. Thank you.

My educational evaluation was completed on 7 of Aug 2019 and i was informed that a copy of report has been dispatched on 9th of Aug, 2019.However, I have not received my report till date. I am trying to continuous following up with their customer care.However, in this process i felt that it is more easier to find GOD than to get an issue resolved from WES. Please help to me with this issue as i am badly stuck.

I have has a horrible customer service experience with WES. To name one person in particular that I just got off the phone with is "Tiana". (09/12/2019) My application has been delayed for months now and every associate provides conflicting updates. I really dont know who to trust. They also do not have any compassion for frustrated applicants that have been made to wait and run around by WES. After making me wait for minutes on a call, once we finally get through to an associate, they are impatient and rude to us. Horrible experience so far.
My application has been delayed for months now due to conflicting guidance given by WES websites and associates. The support case process is broken. I need to create a new one each time instead of adding to an existing issue I may have reported so that there are logs of what I earlier reported. And once a case is submitted, there is no way for me to know if someone is looking into this. I just sit and wait and call them back to try to expedite my request. Very frustrating and time consuming.

I applied ECA from WES and after verification WES sent me evaluation report as on dated 25 June 2019 unfortunately as on dated 7 September 2019 I have not received my evaluated report after 72 days instead of 30 days as on given address please do need full I am very disappointed from world educational services please do some thing I have already wasted more than 70 days and money as well

My compliant is about discrimination.
Out of all the countries in the world, Nigeria is the only country that WES (World Education Services) requires secondary school results (mandatory) to evaluate post secondary school education for ECA (for Canadian Immigration program), professional and academic purposes.

Why are Nigerian applicants been discriminated against by WES?

hello.I am gagandeep kaur from india. I submit my application to WES for credential evaluation in july 2019. This is the first time I used WES for evaluation.but am very disappointed.WES is demanding dergee of law's certificate 2013from me. I informed many times that I hv not studied this course. I studied M.Sc in 2013whose documents I hv sent to WEs. . they r not responding me properly. ..they said I had done WES in 2015 nd that time I filled this course in my study bt am first time user of WES. . . . really fed up plz hlp me

I was given wrong information about how can I send my university marksheet from India by representative I called before sending my marksheet. The person I spoke to few months back clearly told me I can deliver myself till it is coming in sealed envelope. And now after 3 months on my account it is written not accepted as send my you even if it was in sealed envelope given my university to me. I Spoke to Mike ( supervisor) who said they don't have employee number so cannot give and there is no highest authority whom I can speak other than him. He even told he cannot Listen to calls recorded in my account ( reference number) as he is not sure how far the recording can go. He said he can only apologize about the wrong information given to me and rest he cannot even file a complaint as WES doesn't have any complaint forum or department.

Reference number 4037352

It is ridiculous, unfair, partial and discriminatory that WES demands for secondary school results to evaluate post-secondary school qualifications from Nigerian candidates seeking for Canadian Educational Credential Assessment (ECA) .
No other country in the World has such requirement imposed on them.

If the reason for the above is forgery, I want to ask : what has secondary school results got to do with ECA if the candidate already has higher qualification (s)?
Why can't WES accept the secondary school results available through the examining body's secured website (candidates bear the cost for e-pin) rather than request candidates to contact the examining body to mail a stamped photocopy to them in addition to the e-pin?

Out of the 5 ECA evaluators nominated by IRCC, WES and ICES are the only bodies with such ridiculous requirements.

This is ridiculous so, I urge WES to review this.

client number: 4138816
After my institution sent my documents (dental transcripts of the dental school) to be evaluated, the documents were received by WES on July 12.
My application deadline was August 1.
Today (Aug 1) I finally received an email from WES (after trying to contact them several times and being on the phone for long trying to talk to a representative), saying that they require other documents.
From the 12 July until today, 1 August, I suspect that my file wasn't even opened, until yesterday when I was finally able to talk to someone on the phone.
Finally I am able to talk to a representative and when we try together to send a message filling the contact form, the system is not working and I am not able to send the form.
The deadline of my application is expired. But I need WES to hurry up and speed up my evaluation, otherwise I will arrive late also for the application of September!

Hello. I am chandrashekar gundala from India. I have applied for document to document evaluation in WES for canadian immigration. Holding reference number 4089746.

I have been waiting for the evaluation result for long time.
Could you please let me know the details about my certificates or inform me whether I need to ask my university to send any other additional supporting documents.

Contact me on +91 [protected].

Thank you.
Faithfully
Chandrashekar gundala.

I have submitted my application with the reference no. 3888166 by the name of Sambhav Kumar. WES has received all the documents and verification from University of Delhi and PTU as mentioned on your portal. But the rest two universities namely - Kumaun University and M.J.P. Rohilkhand University, India is still pending for verification.

I would like to request you to continue processing my application without Kumaun University and M.J.P. Rohilkhand University, India as it may take longer to receive the verification from their end on the same.

Kindly share the WES assessment report considering the Bachelors from University of Delhi, India and MBA from PTU, India.

Will wait for the valuable feedback.

Regards
Sambhav Kumar
[protected]@gmail.com

This current year my University has sent my PTU MBA degree directly to WES. Also my bachelor's degree has been sent out to directly by University to WES. In WES report 3594275 my Bachelor's is accepted and considered by you'll. This report is still valid. In WES report 4009472 you'll have accepted and considered my PTU MBA degree. i had raised the request just to add my MBA degree to existing WES report which had accepted my Bachelor's. One of the WES call centre representative confirmed that i won't be asked resubmit my bachelor's as it has been accepted by you'll. Only new wes report request has to be raised for your new degree to be considered along with bachelor's degree.I do not understand why i have been asked to resubmit my bachelor's degree in wes report (4009472) when the report (3594275) still stands valid and bachelor's degree was sent by University to you'll and it has been accepted by you'll. I want you to transfer my old WES report to New WES report. So that i can get 1 consolidated WES report which reflects that you'll have accepted both my degrees (Bachelor's and MBA PTU Degree).

1- If the Institution is no more exist, what should I do to comply with your requirements regarding the sealed envelope and stamp?

2- Can I send photo copies from the originals in case I have only one original transcript and it is not possible to issue other originals

3- Will WES return back the originals in case they insist to have them

4- My family name was changed from that one at the time of graduation, do you need any confirmation documents documents in order to issue the approval including my recent family name?

this service doesn't even deserve one star. ive been trying to get ECA evaluation done since december 2018. they are so ridiculously slow and inefficient and i still haven't received my evalution despite repeated mails and calls to customer service who have no solution except asking me to write to wes. what else is the point of calling if you have to write to them afterwords to actually solve the problem which itself takes them atleast 4-5 days to respond to. after to months of calls and mails about how to get ECA for canada given having a US account, they asked me to simply transfer my accepted documents from US account to Canadian account . then after the maximum given time to process (35 days) the report, i sent them a query about not having received the report, they update with 'not accepted' document, saying the transcript wasn't sent by the university directly, which is obvious since on wes's direction, the transcript was sent from WES US account, where it was sent by the university and accepted by WES US for US evaluation. so i sent the transcript through the university as soon as i got the mail saying document was not accepted. now again after another 45 days of mailing the transcripts, WES conjures the exact same problem but only after i sent them a query about not having received the report. AGAIN. they hadn't even bothered to mail me about the problem before i asked for the report.
they prohibit visiting their one utterly useless office
the customer service is useless
no complaints section on the worthless website
there is no real place to make a complaint that will have any affect on their future service even a minuscule amount less worse
none of the institutes seem to be bothered by the amount of sh applicants have to face because they employ such sorry excuses of service providers ad waste our time and money and brain cells dealing with their nonsense

Hello am Tabe Nadege Abang with wes reference number 4094226, payment reference EUSWO63121958420. Date of payment 29th may 2019, amount paid to western union business solutions including their charges 172USD. The total sum for the evaluation of my documents at WES is 152USD but my payment was nor made in full. Presently my status is on hold . Please what's happening? I have encountered so many delays already regarding my payment. Am running out of time.

Dear Wes, kindly be informed that I sent my university transcript to you i got an error message that my transcript wasn't complete ..please kindly be informed that I did a direct entry to the school which meant I started in 200l, I purchased a jamb direct entry form, would I need to send my Form or ND statement of result .secondly I'm i to send the certificate or statement of result personally ? Because it wasn't included in initial required document. My - Reference # (4047335).thanks for your promt response ..kindly note that my deadline is fast approaching please help any way u can ..thanks

Hi,

Please refer the attached screenshot. I have paid the fees but still not able to see the reference number with my login. After paying the fees, I did not receive the auto-generated mail for the reference number.

Even I have changed the password but it's not updated. Still, I have to log in with an old password only.

There is a big problem on the website and request you to check the same on the urgetn basis. Please revert with your valuable feedback and resolve the problem quickly.

Goodday!my name is Ibrahim Halima, with ref no 3784765.I got this from my Acccount(initial application order is complete and we sent copies of your evaluation report to your recipient(s).) since novenmber 26th 2018...as i write to you now i have not gotten my report and i have gone to the nearest Nipost to check if it was there but nothing was found...kindly help look into this...you can contact me on [protected]
Your swift response will be appreciated. Thank you

"WES a nonprofit organization that provides credential evaluations for international students and immigrants planning to study or work in the U.S. and Canada." This is what they say about themselves. As per my experience, it's a "give me your money and don't expect us to work on anything organization."
I got the transcripts from my home university and got it mailed to WES in the sealed and attested. This whole process took 2 months as my home university is slow. I agree. WES rejected saying "documents were not sent directly by the academic institute". I spoke to them before sending the documents, and I was assured that if documents are sent in a sealed envelop evaluation will be mailed in 7 days. But no. After multiple follow-up emails and calls to customer care no acceptable response. They all sound like broken records and robots. I somehow dealt with that and requested (multiple times) my home university to courier the documents "directly" to WES. As they had my transcripts in recent records, they agreed to re-print and put it in a sealed envelope and mail it to WES. Of course, I had to pay a premium price for this plus international courier fees. This whole process again took approximately 1 month. And guess what, WES put my case on hold AGAIN! saying documents are not sent directly by the institute.

Why WES charges ~200 then? Their sole purpose is to verify and convert the score to a similar scale for apple to apple comparison. My home university (and almost all other universities) provide their contact details on issued transcripts. All they have to do in contact them and provide them the unique id of the student and confirm the authenticity of the transcripts and other documents. But no! they all are ignorant buggers getting paid to do nothing. "Non-profit". Horrible customer service. Wait time to get connected to a representative is minimum an hour. And all you hear is broken record playing withing any intention of helping customers. If I miss my deadlines for my college applications because of this hassle; I am definitely going to take this to consumer court and try my luck there. It's such an agony to work with WES. Hope no one has to work with them and some legit helpful organization takes up the role for future evaluations.
PS: I am already working from past 4-5 years in the United States on work Visa. I updated them that I already have my education verification credentials and I am not here without scrutiny. Worst customer experience! Stay away if possible!

I sent my required documents as requested by WES through my university where I completed my bachelors. I got an email asking me to send it directly, I have tried contacting them and emailing them to state that I did not directly send them the documents and followed all steps mentioned, they refuse to give a reason or even review my documents again. What is strange is that a friend from the same university had her documents sent in, they not only accepted them but also finished her review . I fail to understand under what pretext they unauthenticate completely authentic documents.The contact us forms simply have the lines requoted from the website . I have used ECE in the past and was happy with their services. I am pretty disappointed in WES and their handling of services .