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World Education Services [WES]
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World Education Services [WES]
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223 complaints
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12:25 pm
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World Education Services [WES] - credential evaluation application cancelled without notice and penalty and taxes deducted

My client number is 2937699 and I had applied to have my PhD and MA credentials evaluated for immigration purposes on December 26th, 2015. My original application had only included my PhD credential and after the application was completed I wrote to WES asking for a way to add an MA as the FAQs indicated this was possible if my evaluation wasn't complete...

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1:55 pm

World Education Services [WES] - course by course evaluation

This seems like a FRAUD organization. I have submitted (on Sept.03, 2015) a signed and sealed transcript, according to their requirements (see the FAQ). Still they are asking for further verification from the university. Time is critical for me, but they don't care. They are clearly in violation of what they are advertising. Also, trying to get them on the phone is a nightmare! Terrible customer service! I'm thinking of a formal dispute with the credit card company to get my money back.

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Jan 06, 2016 9:11 pm

I just wrote a complaint about the same issue. They seem to be money making under the guise of being a non-profit organization. MOdern Day Thieves!

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12:30 am
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World Education Services [WES] - lack of adequate service provided

In October 2014, I paid a total of $286 for a course by course evaluation of my medical degrees from one of the top ten universities in China. I provided all documents necessary, including English translation versions of both transcripts. Both transcripts were verified by the institution, as noted on the evaluation and authentication report, and both...

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1:21 pm
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World Education Services [WES] - refund

I am really disappointed with WES because they do not provide an email address for applicants to contact them. They provided a number that I can't even reach. I really want to cancel my application immediately and I want to know if I can get a refund. They say I can pay the 20$ cancellation fee but they didn't tell me how to pay it and how to cancel my...

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World Education Services [WES] - poor service

This company is shocking, they don't answer emails and I have made two phone calls from the UK and spent 15 minutes and 25 minutes respectively listening to recorded messages. The only reason I used them is because the college my son has applied to doesn't give an option. US colleges must take note that this organisation treats its customers appallingly and should not recommend them. There are plenty of other organisations which offer a professional service. Prospective students take note - DO NOT USE WES!

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12:53 pm
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World Education Services [WES] - wrongfully canceled application

Hello, I think I am one of many who are facing problems created by WES. Registered with WES on 21st August, 2014. Documents sent to WES on 25th, documents received and confirmed by WES on 29th August. All documents were accepted by WES in the desired format. Application status on 4th September : Under Evaluation Application status on 5th September ...

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6:58 pm
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World Education Services [WES] - customer service unacceptable

Unacceptable. A year battle for evaluating my Diploma. Keep sending emails that I should snail mail documents after I sent them all ORIGINAL DOCS! Customer Service Horrible, waiting time on the phone 35-55!!! minutes. Cancellation fee charged even they failed to provide service they promised before cashing your credit card. Can't believe we have these kind of businesses still.Lazy. Unprofessional. Disappointing.

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9:39 am
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World Education Services [WES] - horrible services and customer service

JUST Terrible Services. This is the real example of poor services!
Late response, very long hold to speak with an agent and then they don't know exactly the status of the application! And they ask us to send email to WES to get update! So what's the use of customer service sitting there and answering the phones?!
It feels so bad when the management waste people's time like this!

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World Education Services [WES] - missed my admission deadline because of poor service

Horrible service! Choose another service if allowed.

That's the long story short for all those who do not have the patience to read the entire review.

My experience with WES has been a nightmare. I started the application two months in advance just to be on a safe side for my admissions date. It's been two months and I am still going back and forth with my documents. They are prompt with the service, all right. I get an email immediately as soon as they get my documents and let me know if they are accepted or no. The problem is THE DOCUMENTS ARE SOMEHOW JUST NOT GOOD ENOUGH FOR THEM!

I have sent multiple copies of my degree certificates and my transcripts but they keep getting rejected. So I pick up the call and decide to talk to them and ask them straightforward what is it they want. The customer service is another story. It takes 15 minutes to connect to them - anytime, anyday! I try to call in the morning thinking it will be less busy, no use. I call around noon thinking now maybe they will pick up my call. But it somehow ALWAYS takes them 15 minutes to answer.

Once you do get connected, they are rude and arrogant and not at all helpful. All they do is repeat the same things either from the website or from the email that they have just sent you. They don't get the fact that I have already read it and need further insight, hence the call. I try asking for clarifications, I try twisting my questions. But the answers always remain stern and the same.

My bad luck was that the colleges I am applying to won't accept anything except WES. So I am stuck here. But if you have a choice, please go for another service. This is too costly. Too time consuming. Too frustrating. I am already missed the priority deadline because of the disappointing process.

Zero stars all the way!

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10:14 am
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World Education Services [WES] - Horrible service, looks like you are their enemy

I wish I had my money back. They do an horrible customer service. Looks like they don't want to talk to you, they are always angry over the phone, besides they make you wait for long periods until you have someone to answer you and every time you say that you want to cancel the service they don't even try to apologize. Companies like WES does not deserve any additional client. Don't use them. Try to check with your school if they have additional options.

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10:38 pm
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World Education Services [WES] - world education services - evaluation - not done

I had submitted my transcripts to wes CANADA for evaluation. The mode of evaluation selected was WES BASIC. Out of curiosity i mailed the customer service asking them my options of speeding up the evaluation. On their part, instead of merely communicating and confirming with me if i need to go ahead with the fast track options, they upgraded my mode of...

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4:25 pm
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World Education Services [WES] - bad costumer service, bad service all in all.

World Education Services has been slow, incompetent, impassible, arrogant, rude, unhelpful as accordance with what I have heard before working with them.
They keep you on the phone until you give up, I had the patience to wait half an hour, and could talk to a person. Luckily I am local, I can not imagine calling this place internationally. To think that most of their customers should be international callers. Even though I got an actual person on the phone, she was not helpful at all. She was neither very bright nor cooperative. She just repeated the same sentences for whatever question I asked.
They treat us as second class people, cause we won't, don't know or can not do any harm to them as we are international students. I faxed the same document five times and still could not get them to confirm that they got it or not. At last my host family called and spoke a little bit of language they speak, only then they said they would take care of it.
The only thing they are good and fast at is taking the money from you.

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Jun 17, 2014 9:11 pm

yes I'm with all of what is written up.

Hi everyone
My name is Suhair an I'm from Saudi Arabia I decided after 25 years to complete my mater Degree, I did register to Ball state University, After the first approval they refer to me the WES to confirm my DEGREES all my Degrees are submitted from where I study and our Ministry of high Education, I email them that I'm Saudi citizen and my Degree are old but submitted .I can't travel to Lebanon now .I need solution for this but the answer was an address to read the rules.I try to call but 10 minutes and no answer I Email the University but I receive the same answer like they have deal together.
This cost me 260$ from WES .60$ for Ball State University and 208 & for the Tofel test.
It is really bad situation I hate myself for this.

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D
Aug 30, 2013 9:11 pm

I have the same experience. I do not understand why they should dominate the field when they are not interested in providing the vitally important services with the needed quality. The customer service is ignorant. I called to find out whether the fax I sent was received and they told me to call at 12pm at which time the automated service replied that there is noone to provide customer service. The evaluations are incorrect. The information on the site is incorrect and requires multiple submissions which makes the process longer. If the school I want to apply to did not need them to evaluate my diploma, I was going to use a different service.

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2:54 pm
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World Education Services [WES] - Incompetent, lazy, sabotaging (crooks!)

WES is the most incompetent company I have ever come across. Of course, I haven't got my documents evaluated from any place else, but my gauge is the relative professionalism that every other company can at least boast to have. I will enumerate... 1. Customer Service (telephone) - Most customers find the wait times to be obnoxious (I gather from other...

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8:06 pm
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World Education Services [WES] - take money and do not provide service

This company takes your money and you never hear from them. They do not pick up the phone, do not reply to email but have time to deposit your checks. BTW, do not even try to receive a copy of your transcript from them, again, they will take your money and instead of transcript, ask you to resend all original documents again! What a joke! Consider other options.

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Nov 11, 2014 9:11 pm

This is the worst service provider I ever had to deal with. They took the money and instead provided absolutely no service, keeping my documents for more than 3 months and then they sent them back after I requested that. And correspondingly, i was late for the program I had intended to apply for, and in this way I lost money, time and a chance for immigration. Moreover, their customer service is the worst on earth, hours of hold on line, and inadequate e-mail responses once in a week. Never deal with WES. Their operation as a company should be banned I think after a thorough examination of the dark sides of their service provision.

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7:21 pm
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World Education Services [WES] - a notch above bad service

Absolute disaster...

1/it took 21 minutes to pick up my call... gets heavy on the wallet when you're calling international.

2/they send back generic, vague and inaccurate letters by email regarding your documents, and you have no way to speak to a human to clarify. Customer service agents, when they pick up, give you generic answers and ask you to wait for another email from the evaluator.

3/They are not accepting my transcript from one of the most prominent schools in Europe. No explanation as to why, and again, impossible to get a straight answer from their phone agents.

4/I sent 4 emails on point 3 above over a period of 3 weeks through their archaic website and no response whatsoever… to date.

5/where in our era can't you upload documents online? Well at WES... they only accept mailed photocopies, which obviously leads to additional cost and delays.

Not to sound pretentious but I lived around the world, emerging and mature countries alike (I'm originally from WES's hometown!), and I was convinced that banking sector in developing countries had the worst costumer service... Well, WES proved me wrong. I will make sure to share a piece of my mind with the institution applying for, for allowing WES to enjoy this monopoly and therefore encourage their complacency.

I’m still hoping WES reads my emails, gets the point and turns around my evaluation in the next week. On the bright side, I have everything documented, and should I miss my Master's degree application deadline because of their painful (aka ‘needle in the eyeball') service and unsubstantiated refusal of my transcript, I will not hesitate to file a case when I move back to NYC next month. Judging from the widely spread discontent on the web, it will not be that difficult to have joint lawsuit case...

Piece of advise to WES: turn your business into a profit organization if you have to, but for god sake's, PICK UP YOUR GAME. I would love to run your company for couple of years…

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3:10 pm
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World Education Services [WES] - put courses on that were not part of my degree

They are absolutely horrendous. The way they treat customers is disgusting! They have given me an incorrect report which includes courses I DID NOT TAKE, and they made spelling errors wrong and got the titles of some of my classes wrong. Once you have your report it is absolutely impossible to get in touch with them - no one will speak to you on the phone or via email. The only thing you can do is write online via their contact form and then you just get bog standard reply which doesn't address any issues. They are disgusting! Before I ordered my report any questions I had they replied within hours. Once I received it... nothing. Avoid them like the plague! If you can. Unfortunately my schools would only accept WES reports so I had no choice. The school demands a report from WES only - WES lowers my grade by putting courses I had nothing to do with - the school says I don't have a high enough GPA and need to take more of their courses at their tuition rates.

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6:40 pm
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World Education Services [WES] - wes charging twice for services paid for!!!

WES Reference No. : 2267699 I intended to apply for graduate program at Embry Riddle Aeronautical University via worldwide campus for which they require evaluation of academic credentials through a list of service providers amongst them being WES (World Education Services) NY. Therefore, I chose WES and submitted my application online on 13 Apr 2011 for...

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World Education Services [WES] - fraud

Terrible service! I have been waiting for my verification reports from WES over 7 months after I paid $ 640 ( $ 325 for WES; $ 315 for WES's authorized agent) for the whole process ! I'm VERY angry at them.

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It will be interesting to hear from WES's victim if the case has been solved now. Please update us.

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May 12, 2011 9:11 pm

As a representative of WES, I would like to apologize for the frustration you have experienced during your application process. WES would like to help you. Please send an email with your reference number and the subject line “CB-101” using the form at wes.org/contact; a customer service representative has been assigned to your file and will be working with you directly to resolve this situation as quickly as possible.

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9:06 pm
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World Education Services [WES] - do not ever use their service

DON"T EVER USE THEIR SERVICE. after they take your money, they don't care about anything. i use them to get my degree certify, after they took my money, they do not answer any of my question. and all the phone is to voice mail. when i finally get a hold of a supervisor over there, she said they are non profit organization and it's not their fault. i mean...

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1:27 am
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World Education Services [WES] - slow and lost documents

World education Services really is a weird company, i had to go trough the process with them for my credential evaluation. After i had my schools send them all documents directly, and i sent them translations of these too by courier, they claimed not to have one translation which was included. So the evaluation was put on hold for a month and a half, numberous phonecalls and emails ensued. Then a week ago i SUDDENLY got an email that they had all my documents and evaluated them. I'm happy with the endresult but they are NOT reachable AT ALL. I was in hold for a good 30 minutes while calling them and when someone did pick up and put me on hold again to "look some info up" i mysteriously got a line disruption, strange isn't it how being on hold for 30 minutes goes without a hitch but when i get an employee suddenly the line goes *poof*.

Then the only other way to communicate with them is a contact form on their website, they don't even have an email address, so whether this even reaches a human being remains to be seen.

If you do need to get something done with these people make 101% sure you have all the required documents directly from your schools, have them send it themselves in a sealed school envelope. Also get translations of all of those that arent in english. And lastly ONLY send by courier eventhough its more expensive, they'll just claim your stuff got lost otherwise!

Reading the complaints here i guess im one of the LUCKY ones to have gotten a completed evaluation, eventhough the wait was incredibly long due to the document loss.

How hard is it to start up a proper customer service for a charity (which is weird by itself) thats supposed to help students?

I'm seriously glad i dont have to deal with them ever again.

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Aug 21, 2012 9:11 pm

its 2012 i presume u send verification request via Internet (e-mail) or fax aside the usual Mail?

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W
Apr 04, 2011 9:11 pm

WES is very sorry for the frustration this client experienced. WES strives to provide excellent service and to make the application process work as smoothly as possible for our customers. We are always looking for ways to improve the application experience and will take the above feedback to help us with this process.

WES adheres to precise and specific guidelines for each country of education's credentials to ensure that evaluations are based on documents that are accurate and valid; more information about our document requirements can be found on our website here: http://www.wes.org/required/index.asp

Our customer service department does read every email that is received through the Contact Form found on our website at wes.org/contact. It is also never our policy to hang up on clients. However, despite our best efforts, technical glitches do occur. We have advised a supervisor in customer service of this complaint to make sure that our policy is honored by our agents, and we also had our IT department check the phone system to resolve any technical problems that may have caused this to occur.

Again, we truly apologize for this customer’s disappointment and aim to do better.

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