Menu
World Education Services [WES] Customer Service Phone, Email, Contacts
World Education Services [WES]
reviews & complaints

World Education Services [WES]
reviews & complaints

World Education Services [WES] Complaints Summary

31 Resolved
239 Unresolved
Our verdict: With World Education Services [WES]'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
File a complaint
Write a review
Verified
The authenticity of the customer service contact information for World Education Services [WES] has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of World Education Services [WES]. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews

World Education Services [WES] complaints 270

Sort by:

Newest World Education Services [WES] reviews & complaints

ComplaintsBoard
Z
8:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

World Education Services [WES] take money and do not provide service

This company takes your money and you never hear from them. They do not pick up the phone, do not reply to email but have time to deposit your checks. BTW, do not even try to receive a copy of your transcript from them, again, they will take your money and instead of transcript, ask you to resend all original documents again! What a joke! Consider other options.

Read full review of World Education Services [WES] and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
Marikanoa
London, GB
Nov 11, 2014 7:23 am EST

This is the worst service provider I ever had to deal with. They took the money and instead provided absolutely no service, keeping my documents for more than 3 months and then they sent them back after I requested that. And correspondingly, i was late for the program I had intended to apply for, and in this way I lost money, time and a chance for immigration. Moreover, their customer service is the worst on earth, hours of hold on line, and inadequate e-mail responses once in a week. Never deal with WES. Their operation as a company should be banned I think after a thorough examination of the dark sides of their service provision.

ComplaintsBoard
R
7:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

World Education Services [WES] a notch above bad service

Absolute disaster...

1/it took 21 minutes to pick up my call... gets heavy on the wallet when you're calling international.

2/they send back generic, vague and inaccurate letters by email regarding your documents, and you have no way to speak to a human to clarify. Customer service agents, when they pick up, give you generic answers and ask you to wait for another email from the evaluator.

3/They are not accepting my transcript from one of the most prominent schools in Europe. No explanation as to why, and again, impossible to get a straight answer from their phone agents.

4/I sent 4 emails on point 3 above over a period of 3 weeks through their archaic website and no response whatsoever… to date.

5/where in our era can't you upload documents online? Well at WES... they only accept mailed photocopies, which obviously leads to additional cost and delays.

Not to sound pretentious but I lived around the world, emerging and mature countries alike (I'm originally from WES's hometown!), and I was convinced that banking sector in developing countries had the worst costumer service... Well, WES proved me wrong. I will make sure to share a piece of my mind with the institution applying for, for allowing WES to enjoy this monopoly and therefore encourage their complacency.

I’m still hoping WES reads my emails, gets the point and turns around my evaluation in the next week. On the bright side, I have everything documented, and should I miss my Master's degree application deadline because of their painful (aka ‘needle in the eyeball') service and unsubstantiated refusal of my transcript, I will not hesitate to file a case when I move back to NYC next month. Judging from the widely spread discontent on the web, it will not be that difficult to have joint lawsuit case...

Piece of advise to WES: turn your business into a profit organization if you have to, but for god sake's, PICK UP YOUR GAME. I would love to run your company for couple of years…

Read full review of World Education Services [WES]
Hide full review
ComplaintsBoard
N
3:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

World Education Services [WES] put courses on that were not part of my degree

They are absolutely horrendous. The way they treat customers is disgusting! They have given me an incorrect report which includes courses I DID NOT TAKE, and they made spelling errors wrong and got the titles of some of my classes wrong. Once you have your report it is absolutely impossible to get in touch with them - no one will speak to you on the phone or via email. The only thing you can do is write online via their contact form and then you just get bog standard reply which doesn't address any issues. They are disgusting! Before I ordered my report any questions I had they replied within hours. Once I received it... nothing. Avoid them like the plague! If you can. Unfortunately my schools would only accept WES reports so I had no choice. The school demands a report from WES only - WES lowers my grade by putting courses I had nothing to do with - the school says I don't have a high enough GPA and need to take more of their courses at their tuition rates.

Read full review of World Education Services [WES]
Hide full review
ComplaintsBoard
O
6:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

WES Reference No. : 2267699 I intended to apply for graduate program at Embry Riddle Aeronautical University via worldwide campus for which they require evaluation of academic credentials through a list of service providers amongst them being WES (World Education Services) NY. Therefore, I chose WES and submitted my application online on 13 Apr 2011 for...

View 0 more photos
Read full review of World Education Services [WES] and 4 comments
ComplaintsBoard
W
7:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

World Education Services [WES] fraud

Terrible service! I have been waiting for my verification reports from WES over 7 months after I paid $ 640 ( $ 325 for WES; $ 315 for WES's authorized agent) for the whole process ! I'm VERY angry at them.

Read full review of World Education Services [WES] and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
Angryyyyy
South Milwaukee, US
Jul 13, 2011 9:28 pm EDT

It will be interesting to hear from WES's victim if the case has been solved now. Please update us.

W
W
wes_response
, US
May 12, 2011 6:57 pm EDT

As a representative of WES, I would like to apologize for the frustration you have experienced during your application process. WES would like to help you. Please send an email with your reference number and the subject line “CB-101” using the form at wes.org/contact; a customer service representative has been assigned to your file and will be working with you directly to resolve this situation as quickly as possible.

ComplaintsBoard
L
9:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

World Education Services [WES] do not ever use their service

DON"T EVER USE THEIR SERVICE.
after they take your money, they don't care about anything.
i use them to get my degree certify, after they took my money, they do not answer any of my question.
and all the phone is to voice mail. when i finally get a hold of a supervisor over there, she said they are non profit organization and it's not their fault. i mean WTF, you charge people big money for the service, and you call that non-profit organization? after i complain many time, they finally get my degree certified, but they mailed it to the wrong address i want them to mail to. are those people who work there stupid or something? if you can't mail a letter to the correct adress, you should close the service.
for these past few weeks, it's nothing but pain. hope someone will do something about it.

Read full review of World Education Services [WES] and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
M
M
Maxim_12345
, RU
Mar 13, 2012 2:38 am EDT

WES is absolutely disgusting company; the worse company I ever deal with. I don't reccommend it to anybody.

M
M
Maxim_12345
, RU
Mar 13, 2012 2:35 am EDT

Absolutely agree; the same is about my case.

W
W
wes_response
, US
Apr 05, 2011 2:46 pm EDT

As a representative of WES, I would like to apologize on behalf of our company for the frustration this customer experienced regarding his application. WES strives to provide excellent service and to make the application process work as smoothly as possible for our customers. We are always looking for ways to improve the application experience and will take the above feedback to help us with this process. Again, we truly apologize for this customer’s disappointment.

ComplaintsBoard
J
1:27 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

World Education Services [WES] slow and lost documents

World education Services really is a weird company, i had to go trough the process with them for my credential evaluation. After i had my schools send them all documents directly, and i sent them translations of these too by courier, they claimed not to have one translation which was included. So the evaluation was put on hold for a month and a half, numberous phonecalls and emails ensued. Then a week ago i SUDDENLY got an email that they had all my documents and evaluated them. I'm happy with the endresult but they are NOT reachable AT ALL. I was in hold for a good 30 minutes while calling them and when someone did pick up and put me on hold again to "look some info up" i mysteriously got a line disruption, strange isn't it how being on hold for 30 minutes goes without a hitch but when i get an employee suddenly the line goes *poof*.

Then the only other way to communicate with them is a contact form on their website, they don't even have an email address, so whether this even reaches a human being remains to be seen.

If you do need to get something done with these people make 101% sure you have all the required documents directly from your schools, have them send it themselves in a sealed school envelope. Also get translations of all of those that arent in english. And lastly ONLY send by courier eventhough its more expensive, they'll just claim your stuff got lost otherwise!

Reading the complaints here i guess im one of the LUCKY ones to have gotten a completed evaluation, eventhough the wait was incredibly long due to the document loss.

How hard is it to start up a proper customer service for a charity (which is weird by itself) thats supposed to help students?

I'm seriously glad i dont have to deal with them ever again.

Read full review of World Education Services [WES] and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
לשרצש
, NE
Aug 21, 2012 1:24 pm EDT

its 2012 i presume u send verification request via Internet (e-mail) or fax aside the usual Mail?

W
W
wes_response
, US
Apr 04, 2011 6:35 pm EDT

WES is very sorry for the frustration this client experienced. WES strives to provide excellent service and to make the application process work as smoothly as possible for our customers. We are always looking for ways to improve the application experience and will take the above feedback to help us with this process.

WES adheres to precise and specific guidelines for each country of education's credentials to ensure that evaluations are based on documents that are accurate and valid; more information about our document requirements can be found on our website here: http://www.wes.org/required/index.asp

Our customer service department does read every email that is received through the Contact Form found on our website at wes.org/contact. It is also never our policy to hang up on clients. However, despite our best efforts, technical glitches do occur. We have advised a supervisor in customer service of this complaint to make sure that our policy is honored by our agents, and we also had our IT department check the phone system to resolve any technical problems that may have caused this to occur.

Again, we truly apologize for this customer’s disappointment and aim to do better.

ComplaintsBoard
M
12:49 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

World Education Services [WES] worst service ever

The company claimed to be the best in evaluation services in the U.S when the reverse is true. They have lobbied many schoools to be upset with the evaluations when infact they do nothing but scam clients. I paid $175.00 to have my transcript evaluated and they asked me to send in photo copies which i did. And at the same time they asked me to fill out a transcript request form and mail to my school directly so that they can send them my transcripts in a sealed enveloped. My school confirmed that they mailed the transcript and even provided me with the tracking number. WES received the transcript and the status online stated again that we have mailed copies of your transcript to your school for confirmation. My school states that they have not received any letter from WES and that if they did they had already responded to my transcript request. Schools is Africa do not have funds set aside for this international posting and when you write to them without paying for your postatge, forget it the student will have to pay for it... now i have no transcript evaluated... the school stated that the transcripts have been mailed and confirmation shows WES received it and now they want another one again... who pays for that and how long does that take... buch of liars, no 1800- number and when you call you stay on the phone for every... no office that you can go and talk to someone, , , , how reputable is the scam in the name of WES, , , , i'm emailing schools and also the government about this easy way to make money. I talked to a friend who told me the same thing happned to him and evaluated his transcript from another NACES® member and now he has even finish is Doctorate degree and has been working for two years and has never received anything from WES. what is this?

Read full review of World Education Services [WES] and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
msmouse
, CN
May 14, 2013 4:33 am EDT

ABSOLUTELY NO CUSTOMER SERVICE. ABSOLUTELY NO RESPONSE TO YOUR EMAIL/CALL.

JUST TERRIBLE

CANNOT IMAGINE SUCH A ORGANIZATION CAN SURVIVE

W
W
WES's Victim
University Place, US
Apr 26, 2011 7:18 pm EDT

Terrible service! I have been waiting for my verification reports from WES over 7 months after I paid $ 640 ( $ 325 for WES; $ 315 for WES's authorized agent) for the whole process ! I'm VERY angry at them.

ComplaintsBoard
A
2:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

World Education Services [WES] proven misconduct and complete incompetence

I am a Lecturer in a College of the CUNY, in NEw York. I was adressed by their HR to have my University Degree translated and turned into American Academic standards. Eversince I have been dealing with WES it has been a hell for me. I paid them 229 US dollars, I sent the required documents. Eversince it has become more and more absurd. They expect that my What follows is an extract from an email I sent them in November:

I just received an email from you. I am surprised by what you are asking. you attached a document (in english) that my University shoud fill in.
Here is my response to you:
- first of all, how can you expect that people at my former University in Italy will read and fill a document in a foreign language?
- Like I already said to you before, italian bureaucracy requests to attach expensive stamps to the Degree, and the University doesn't go and buy it, for a former student or for nobody. I should be there myself and do it in person, which is impossible, since I am in New York.
I already sent an original of my degree you should receive soon.
Your attitude on the whole has been unprofessional.
Your toll free number doesnt' work, there is no way to talk to someone of your staff.
At the college where I am working, they wonder why is taking so long.
Your service is poor and disfunctional. I already addressed you these same issues but you never wrote back.

Finally I travelled back to Italy and had my former University send the required document. When they received they sent two mails in the arch of... 20 minutes. The first sayd that they received the document (University Degree). The second says that the document is not clear, or better that they need to find in it the words that they can only expect to find otherwise they don't process. They basically brought me back to the start.

I am starting a lawsuit against them, and I would like to turn it into a class action. I already emailed some of the other people who complained about WES. Please let's all join in this action in order to overcome and have our rights respected.

Read full review of World Education Services [WES] and 6 comments
Hide full review
6 comments
Add a comment
H
H
highschoolcertificate
WHEELING, US
Jul 30, 2013 12:20 pm EDT

Antyhork1 HAVE YOU SUED THEM ALREADY?

H
H
highschoolcertificate
WHEELING, US
Jul 30, 2013 12:19 pm EDT

PLEASE I am desperate right any other company that doesn't ask for documents to come directly from the school you attended
wes charged me money already over 160 dollars and are asking for documents to come from my school in mexico in an official envelope

G
G
gfm
Louisville, US
Feb 27, 2012 4:37 pm EST
Verified customer This comment was posted by a verified customer. Learn more

has anyone had a favorable WES review on their foreign medical school credentials as foreign doctors?

D
D
Degree earner
Paterson, US
Sep 27, 2011 3:34 pm EDT

I also had a very bad experience with WES. in 2008 I sent my application for WES to evaluate a foreign medical degree. They recieved all the necessary documents and in about a month they finished my evaluation. When I recieved it I did not notice anything wrong especially the area where it states US equivalency. But my employer noticed it late and told me about it. On their evaluation they gave me the US equivalency as " professional studies in medicine" . I was told by my employer this is not good because it hints that I did not get a medical degree, It can mean the studies were premed since they did not specify a degree. I asked them to review it and consider changing it to " professional degree in medicine". This has been going on for over a year now and they are not talking about it. they simply tell me to accept their version as it is correct and not to ask questions. I have a right to know why. I have freinds who went to the same school as me and they have " degree" on their WES. I also have a BS in biology from USA. I don't recomment anyone going with WES. there are other companies out there that are more precise and accurate, helpful. I can't believe they will not talk to me. I am looking to sue for my right. where do we go to complian? no one oversees them, they are free to do what they want.

U
U
unhappy-guy
Arlington, US
Feb 11, 2011 4:59 pm EST
Verified customer This comment was posted by a verified customer. Learn more

WES is a terrorist organization in my book.

They will give you so much BS, they have this attitude of not taking responsibility for anything. It must be in English, AND the school must provide them with documentation, even when you send them originals, they still want it form teh school, they have made lots of people go back to their country of origin just to mail the same documents they had all along. Schools elsewhere do not recognize foeign entities to begin with (these are national university systems, not private schools like the US). How the US school system issues student credentials to outside entities is questionable in itself.
Essentially, these are foreign governments, who do not deal with foreign private entities, reasons we came to WES for help.
For an institution that specializes itself on foreign evaluation, it has NO CLUE of foreign business whatsoever. Actually, I doubt that most of their staff has ever set foot in a foreign country.
Yeah, I hear you loud about that 800 number. When some live warm body bothers to comes to the phone, they are of either of two types. 1- clueless, one might as well be talking to an aswering machine. 2- they lecture you and think they are right and you dumb foreigner just don't get it kind of attitude.
As for the evaluation itself, they cannot understand that a 14/20 grade is an A+ grade in most countries. To get an A equivalent, one would need 20/20 grades, which simply does not exist in most places.

W
W
wes_response
, US
Jan 31, 2011 4:47 pm EST

World Education Services is very sorry for Anton's disappointing experience with our organization. For more than 35 years, WES has strived to provide excellent service and to make the application process work as smoothly as possible. We are always looking for ways to improve the application experience which serves more than 50, 000 applicants each year. We will certainly use this feedback to do better and we promise to work harder to improve our processes.

ComplaintsBoard
S
3:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

World Education Services [WES] bade and in accurat service

Wes is brand name for bad and inaccurage services
Poor customer quality - phone call s of no use, you will always listen to voice message.
If you post your query - if they remember they will send you an email saying "log into website and help your self. There is no count for time
The details given on the website for the requirement of documents is not at ambigious, after paying the fees they will send you an email... So and so documents are not received. You will have to struggle to get these documents as required by wes.
For their inaccurate service they give a name called"i. T or technical problems"
I have not seen such bad service. I suggest no one should go for wes for credential evaluation. If you go there you will be trapped, you will be highly exhausted and stressed out if you are opting for wes. I literally had mental torture after paying lot of money. Do not get trapped at wes. I suggest in canada better go to u of t or icas.

Read full review of World Education Services [WES] and 1 comment
Hide full review
1 comment
Add a comment
S
S
Suhair
, SA
Jun 17, 2014 7:02 am EDT

I agree 100%

ComplaintsBoard
V
3:29 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

World Education Services [WES] unethical business practices

They claim to have received only half of the documents that were in the envelop... Seems like a usual practice for them.. No response to my emails and got them to hang-up on me (after waiting for more than 20 minutes on the phone...)

Anybody wants to join in a class action lawsuit?
I found that website on the web:
http://www.classactionconnect.com/?gclid=COzHp7TP86UCFRxqgwodC2jhoQ

Thanks

Read full review of World Education Services [WES] and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
M
M
mjhw
denver, US
May 08, 2013 11:43 am EDT

Yes, I would like to take them to court. WES openly stated that they had no intention of awarding me my full UK credits as stated on my second degree transcript, instead giving me only half the credits. They stated, via BBB, that it was their opinion I should only get 24 credits instead of 42 US credits as stated on my transcript (in fact I should receive 52 credits in Masters credits) as they said my course in the US only warranted 24 credits. Where they got this figure from I dont know. My local 'Ivy league' level university state a minimum 37 US credits for a similar course and 52 US credits for a very similar course to the one I took. The BBB seem very ineffective and WES know nothing can be done, so far, to stop them in their fraudulent business. What concerns me is that despite having received hundreds of complaints the BBB still rate WES B- and do not give accurate information as to how many complaints they actually receive on their website. It appears to state how many complaints have been dealt with, but not how many they are dealing with. Certainly, my complaint has not made it onto their statistics and has made no difference in their ratings. What steps to take next, any ideas?

A
A
Angryyyyy
South Milwaukee, US
Jul 13, 2011 8:53 pm EDT

I am thinking to create a FB page with complains about them. We can hope the voice will come to the ears of the universities which can then CANCEL them from their evaluation request and finally send them out business. THEY DON'T DESERVE to stay in business, others maybe can do better and be more professional then these CLOWNS.

A
A
Angryyyyy
South Milwaukee, US
Jul 13, 2011 8:47 pm EDT

Yes, and they did it twice with my documents. Do they think people are stupid? Shame on them!

W
W
wes_response
, US
Dec 22, 2010 3:25 pm EST

Dear valschae,

World Education Services owes you an apology. We were very sorry to learn about your disappointing experience with our organization and we hope to do better. A customer service supervisor has been put on your case. We hope to regain your trust in our services and we will be in direct contact with next steps regarding your file.

Sincerely,
Thomas Grant
Customer Service Representative at World Education Services

ComplaintsBoard
J
11:46 am EDT

World Education Services [WES] scam

I do not believe there is another single company under the sun which is less customer oriented than WES.

They argue that they've received only one of the two required documents that i've sent. At first it sounds reasonable but it's completely impossible because both documents were sent in the SAME envelope. What kind of an humanbeing can receive only one of the items in the same envelope and claim that he did not receive the other one.?!

Most important issue is that it is impossible to reach anyone in the company. I've been trying to talk to the customer representatives for more than 3 days and each time waiting around 20-25 minutes, listening to the same tape record. No way..

I even do not belive that there are somebody working in the office and answering the phone calls. Indeed i do not think that the company itself exists.. Maybe it's totally fake. Building a good website, receiving the checks, no need to worry about the rest.. Good idea..

I've filled out the form on their web site but i do not believe that any response will be sent till the end of this year, even i don't think i'll be able to reach them in this century.

If i miss the deadline of my application, i absolutely will have my lawyer talk to them in detail.

Read full review of World Education Services [WES] and 2 comments
Hide full review
2 comments
Add a comment
A
A
Angryyyyy
South Milwaukee, US
Jul 13, 2011 8:56 pm EDT

They are ugly ###S

V
V
valschae
, US
Dec 17, 2010 3:20 pm EST

They are doing the same thing to me!

ComplaintsBoard
F
10:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

World Education Services [WES] Took my money and never delivered the service

They cash your money and if you are not able to provide them all the documents they need (because the school of your country does not provide them to you), they just refuse to help you and refuse to reimburse you.
Stay away, THIEVES!

Read full review of World Education Services [WES] and 1 comment
Hide full review
1 comment
Add a comment
A
A
Anton Loren
Queens Village, US
Nov 17, 2010 4:15 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Same situation for me. It seems to me that at WES.ORG they made a philosophy of how unprofessional they are. I am from Europe, I paid and I am waiting for the docs, it has been more than two months, they keep sending papers, (all written in English !) that my University in my country should fill in and send back. Of course, just like in US no public servant understands a single word in a foreign language, the same is pretty much everywhere. The most obnoxious thing about WES.ORG is that their website is complicated, there is no way to talk to a Customer Service, and their toll free number doesn't work !
I can't believe at the HR of the College where I am teaching they expressly asked me to have WES.ORG evaluate my transcripts.

Yes I agree with Frenchval, WES.ORG is a very bad company.

ComplaintsBoard
M
1:51 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

World Education Services [WES] inacurrate evalution

My name is Max Jordan Nguemeni. I am from Cameroon, where the secondary education system is french-based. I applied for an evaluation of my credentials in October 2009 Because it was required for my admission at Howard University, in Yaounde. The evaluation took so long, Because the people at W.E.S were trying to "verify" the authenticity of my credencials, even though they were sent directly from my high school in Yaounde, Cameroon. They wanted the documents to be sent by the "ministry of secondary Education" in Cameroon, which is a silly request because the ministry in every counntry probably has an eye on everything going on but only the school itself can really authentify the transcripts since they issue all of them, besides the final and National exam`s degree. If my father did not have enough connections at the ministry it would have never happened. when you call WES to explain it to them first they put you on hold for an hour maybe, which is very discouraging, but then they cannot even help you. They finally received everything in february, and on february 23 they sent the evaluation. I was very surprised, because a HIGH school evaluation is supposed to show every class i took, but they provided only "Maths" and "Physics" because they were in what what we call in cameroon stream, which is essentially specialization. However, Chemistry is part of the stream, but they ignored it. the stream`s name is actually "MATHEMATICS AND PHYSICS SCIENCES", which includes chemistry. In addition, i took PHILOSOPHY, GEOGRAPHY, CIVICS, HISTORY, LITTERATURE, LIFE SCIENCES (BIOLOGY AND GEOLOGY). but they ignored everything. When i complained they said they did not make any mistake. WHY is is that they do not put everything I learned? HOWARD UNIVERSITY Reqests that evaluation by the end of the spring semester. if not i will be purged. THIIS ORGANISATION IS FULL OF CRAP. THEY DO NOT KNOW THEIR JOB, ...OR WHAT THEY ARE DOING IT IS ALL SCAMING. THEY HAD ME PAY EXTRA MONEY FOR WHAT THEY CALL COURSE BY COUSE EVALUATION, AND IT DOES NOT REFLECT MY CREDENTIALS.

Read full review of World Education Services [WES] and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Suhair
, SA
Jul 18, 2014 5:13 am EDT

Hi my name is Suhair Oraif
Here my nightmare journey with WES
First they asked me to authorize my documents from my institution from where I study before 25 years in Lebanon to be send from them to the WES.I replied that I'm Saudi citizen and I can't travel to Lebanon to authorize my documents plus I cant reach the institution where I study my secondary however all my document are authorized from Lebanese and Saudi government with the approval stamps.plus I did submit my copy from the original copy form the original. I sent My document and I received this message((nor acceptable resubmit ))
What is their problems?All my Document are submitted as copy from the original copy.
I did send for them the English translation sealed from the official translation office and I have the prove, I did copy for all the document I did send for WES
I don't understand what they want I'm so tiered.

ComplaintsBoard
I
4:19 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

World Education Services [WES] wrongfully charged monet

I contacted WES(World Education Services) over phone on the 23rd of Feb '10, so that they can have my foreign academic degree evaluated. After speaking to them about payments/costs etc I was assured that no money would be charged to my account until and unless they received all documents in it's entirety needed to complete the evaluation, also they informed that a rep would be contacting me if further docs were required, no one contacted me from WES, I called them to find out as to what was going on then I was informed that I had to get in touch with my foreign University and have them mail a sealed envelope containing the required grade sheets, I contacted the University and was informed that it was not their policy to mail such documents, I could get them in person only, which would cost me $2400 in air fare in addition to other expenses, so that was not a logical financial decision, I can get a BA degree here in the US. So, I called back WES and explained the scenario and asked them to refund money wrongfully charged as no services were performed by them at all, because how could they do anything when they had nothing to work with, they asked me to use the "contact us" feature on their website, I did so, and today I received an email saying that I would not receive any refund. Why not? how are they allowed to keep this money? based on what services?.
First they say they would not charge money and now they did. They forced me to include a credit card number for assurance purposes.
Please help me receive appropriate assistance in this matter.
Thank you.

I have filed a complaint with the BBB and the FTC, I would urge others to do the same so our voice can be heard.

Read full review of World Education Services [WES] and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
complainblogger
West Orange, US
Apr 08, 2011 9:30 pm EDT

First and foremost, you are not forced to enter your credit card information on the WES website. You do that by choice, ON YOUR OWN. NO ONE was next to you forcing you to apply, was there? Furthermore, the website does give the Terms and Conditions for you to READ before you apply. If you agree with the policies you proceed, if not, you DO NOT have to apply to WES. Unfortunately MOST people NEVER read the policies and the fine prints and the excuse is I NEVER SAW THIS. YOU NEVER HAD THIS WHEN I APPLIED. Lie off course.
The customer service team cannot tell you that you are forced to make a payment however, they can inform you that you must apply to their services before documents are received. People hear what they want to hear and will do things the way they feel is suitable to THEM. Just as any other company, you have to apply before they can provide you with any services. Learn to read the procedures, ask the right questions and right down the answers. If you are not sure ask again and make sure that what you understood is correct.
I do not like people who complain for every little thing when they are the ones at fault for not following directions. But people only complain when they do not get things done THEIR WAY. But sometimes it’s not all about YOU. And people like you complain not just to WES but to all companies that you do not get YOUR WAY.
Thank you.

ComplaintsBoard
B
1:20 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

World Education Services [WES] incomplete and incorrect evaluation

I am an American student who has completed a Master’s degree abroad. I am currently applying to graduate programs in the United States which required my foreign degree to be evaluated by a third-party. I chose to go with World Education Services to evaluate my credential. This is a relatively long complaint, but for any student or anyone that is thinking of going with WES this might be worth a read.

The WES course by course evaluation report I was issued contained numerous errors including:

1) Assigning two different American grades for the same Foreign Grade. In one case, the higher numeric grade received a lower American grade, while the lower numeric grade (which was the same as letter grade as the first) received a higher American grade. I also received both an A and an A- for the exact same grade in two different places. This occurred multiple times throughout my evaluation. No explanation was ever given for this despite many complaints.

2) Selectively and inaccurately applied WES’ own listed grading conversion scale, by issuing A minuses when their grading scale for my particular university did not have any pluses or minuses. While according to the WES grading scale, as posted on the web, confirmed by their Customer Service Representatives, and by a letter by the Director of Evaluations, indicated that both grades should have been an A.

But even assuming that their grading scale was supposed to include pluses and minuses, then one would assume that all grades that were on the borderline would receive plus and minuses as well. However, this was not the case since WES found that only minuses applied to certain grades, but not others, without any explanation to why this distinction has been made in the first place.

3) Containing spelling errors within the evaluation (which was corrected after numerous complaints).

4) WES failed to provide accurate information distinguishing between two courses received from two different department or schools (something that all transcripts should provide). The course by course evaluation did not indicate what particular discipline did the course fall under. This could be an issue of evaluation standards as a whole, but this was not explained to me through e-mail or over the phone.

5) Failed to give accurate weighting specific to particular courses (such as courses spanning over the course of two semesters rather than one), thereby skewing the entire assessment. For example, I took a year long dissertation unit which spanned over the course of two semesters, but only received one semester’s worth of credit. I contacted my university to confirm that this is the case and told me that all this information on how to interpret dissertation grades are located on the back of the transcript.

The service at the WES was also atrocious. World Education Services:

1) Refused to change the aforementioned errors and replied through an e-mail with the same grading scale that WES failed to uphold or adhere to. Within my letters that I faxed to the Director of Evaluation, I included the grading scale as an example of why my evaluation needed to be fixed. In response, they simply gave me a copy of the very same scale I used to critique their evaluation, while asserting that no changes were warranted. They did not bother to explain why their scale was not followed nor did they bother addressing any other of the concerns that I mentioned before.

2) They sent virtually the same e-mail as a reply to each of the three letters I sent. None of the e-mails they sent explained any of the discrepancies that I found in my evaluation.

3) Customer Service representatives informed me that the same grading scale used on website would be used to evaluate my credentials before and after the fact that WES did not use such scale. One of the main reasons I went with World Education Services was because the Customer Service representatives told me before I filed a request for an evaluation that my credentials would be evaluated in accordance to their grading scale.

4) I was put through to the Manager’s voicemail twice, after waiting 20 minutes on the phone to speak to a representatives only to have both my messages not responded to.

Overall, my experience with WES has been terrible at best. Not only was their evaluation riddled with errors, the Customer Service representatives were enormously unhelpful and unwilling to assist me in any regard except to provide me with either a fax number or the manager’s voicemail. The manager seems to be perpetually “at lunch” or unavailable no matter how long I waited on the phone to speak with him or her. The processing of my complaints would take over a day each time only to be receiving the same half-baked reply every time.

I hope this serves as a warning to anybody seeking services from WES and cannot stress how distasteful my entire experience was with them. Because of school deadlines, I am forced to find another company to do the same job. In doing some brief calls to other companies, I found them to be much more courteous and helpful to any concerns and questions I had regarding their evaluation service. They were also much more forthright and transparent with how my credentials were going to be evaluated. I would not want any future dealings with World Education Services.

Read full review of World Education Services [WES] and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
N
N
Nwandire bright
, NG
Jan 21, 2013 4:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

please advice me i applied in north carolina university of A and T so my problem now is for wes to evaluate my transcript.. so i need to start studying for fall 2013. how fast can they be? my name is bright nwandire

J
J
Jooshua
London, GB
Apr 29, 2011 5:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I totally agree that websites like dissertation-services.co.uk, ukdissertation.co.uk, essaysreasy.com and expert writing help.co.uk are fraud companies. Scam!
I would definitely recommend www.engineeringhelpdesk.co.uk relating to Engineering, Science and Management subjects only. I got 2 distinctions in 2 courseworks, following their help/feedbacks.

A
A
Anna K.
Miami Beach, US
Dec 21, 2010 10:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Absolutely agree, they are the worst company to deal with. I had the same issues, they are rude, unhelpful, arrogant and stupid.
I also had left 2 voicemails with the supervisor to no avail.
Avoid at all cost!
I found other companies much more pleasurable to deal with.
They just take advantage of students...

N
N
never ever again
Brooklyn, US
Jan 12, 2010 7:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I would like to post a complain but I will not loose my time- it will be couple of pages! Never deal with them

ComplaintsBoard
E
5:42 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

World Education Services [WES] do not deal with them

I am an American student who has completed a Master's degree abroad. I am currently applying to graduate programs in the United States which required my foreign degree to be evaluated by a third-party. I chose to go with World Education Services to evaluate my credential. This is a relatively long complaint, but for any student or anyone that is thinking of going with WES this might be worth a read.

The WES course by course evaluation report I was issued contained numerous errors including:

1) Assigning two different American grades for the same Foreign Grade. In one case, the higher numeric grade received a lower American grade, while the lower numeric grade (which was the same as letter grade as the first) received a higher American grade. I also received both an A and an A- for the exact same grade in two different places. This occurred multiple times throughout my evaluation. No explanation was ever given for this despite many complaints.

2) Selectively and inaccurately applied WES' own listed grading conversion scale, by issuing A minuses when their grading scale for my particular university did not have any pluses or minuses. While according to the WES grading scale, as posted on the web, confirmed by their Customer Service Representatives, and by a letter by the Director of Evaluations, indicated that both grades should have been an A.

But even assuming that their grading scale was supposed to include pluses and minuses, then one would assume that all grades that were on the borderline would receive plus and minuses as well. However, this was not the case since WES found that only minuses applied to certain grades, but not others, without any explanation to why this distinction has been made in the first place.

3) Containing spelling errors within the evaluation (which was corrected after numerous complaints).

4) WES failed to provide accurate information distinguishing between two courses received from two different department or schools (something that all transcripts should provide). The course by course evaluation did not indicate what particular discipline did the course fall under. This could be an issue of evaluation standards as a whole, but this was not explained to me through e-mail or over the phone.

5) Failed to give accurate weighting specific to particular courses (such as courses spanning over the course of two semesters rather than one), thereby skewing the entire assessment. For example, I took a year long dissertation unit which spanned over the course of two semesters, but only received one semester's worth of credit. I contacted my university to confirm that this is the case and told me that all this information on how to interpret dissertation grades are located on the back of the transcript.

The service at the WES was also atrocious. World Education Services:

1) Refused to change the aforementioned errors and replied through an e-mail with the same grading scale that WES failed to uphold or adhere to. Within my letters that I faxed to the Director of Evaluation, I included the grading scale as an example of why my evaluation needed to be fixed. In response, they simply gave me a copy of the very same scale I used to critique their evaluation, while asserting that no changes were warranted. They did not bother to explain why their scale was not followed nor did they bother addressing any other of the concerns that I mentioned before.

2) They sent virtually the same e-mail as a reply to each of the three letters I sent. None of the e-mails they sent explained any of the discrepancies that I found in my evaluation.

3) Customer Service representatives informed me that the same grading scale used on website would be used to evaluate my credentials before and after the fact that WES did not use such scale. One of the main reasons I went with World Education Services was because the Customer Service representatives told me before I filed a request for an evaluation that my credentials would be evaluated in accordance to their grading scale.

4) I was put through to the Manager's voicemail twice, after waiting 20 minutes on the phone to speak to a representatives only to have both my messages not responded to.

Overall, my experience with WES has been terrible at best. Not only was their evaluation riddled with errors, the Customer Service representatives were enormously unhelpful and unwilling to assist me in any regard except to provide me with either a fax number or the manager's voice mail. The manager seems to be perpetually at lunch or unavailable no matter how long I waited on the phone to speak with him or her. The processing of my complaints would take over a day each time only to be receiving the same half-baked reply every time.

I hope this serves as a warning to anybody seeking services from WES and cannot stress how distasteful my entire experience was with them. Because of school deadlines, I am forced to find another company to do the same job. In doing some brief calls to other companies, I found them to be much more courteous and helpful to any concerns and questions I had regarding their evaluation service. They were also much more forthright and transparent with how my credentials were going to be evaluated. I would not want any future dealings with World Education Services.

Read full review of World Education Services [WES] and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
M
M
muyiwaates
, NG
Feb 29, 2012 3:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My experience with WES is the same. I am extremely frustrated with their service. They are the worst company I've ever dealt with in my 38 years of age. My only advice for anyone seeking evaluation is to run as far as possible from WES. They do not care about your concerns. They lost my Russian transcripts and did not care about the stress I had to go through to get another one. The customer service representatives were extremely rude. They hung up on me twice. I wrote a letter expressing my dis-taste of their service, they are yet to receive a responce back from them since 1/20/12. Instead of writing me back or sending an e-mail, they sent a $100 check with no letter. Really, if you understand me this is not about money. It's all about the time and effort it will take to get another transcript from Russia. They also refused to return my original translation from the American Embassy in Russia (as far as I'm concern this is an original document, but they claim otherwise). In addition to all that, I missed my deadline for college admission. I'll have to wait till 2013.
Overall, I DO NOT recommend them. I will never do business with WES. And if I ever find myself in a posssition of power, I'll like to investigate what they do and everything about them.

O
O
OlgaP
New York City, US
Jan 30, 2012 3:59 am EST
Verified customer This comment was posted by a verified customer. Learn more

I would be greatful to receive the names of those other organizations, as my experice with WES has been very similar.

J
J
Jooshua
London, GB
Apr 29, 2011 5:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I totally agree that websites like dissertation-services.co.uk, ukdissertation.co.uk, essaysreasy.com and expert writing help.co.uk are fraud companies. Scam!
I would definitely recommend www.engineeringhelpdesk.co.uk relating to Engineering, Science and Management subjects only. I got 2 distinctions in 2 courseworks, following their help/feedbacks.

F
F
ferbo90
Miami, US
Aug 06, 2010 12:59 am EDT

Did you get your documents evaluate by other company? could you give me the name of a good one because i would want to make an evaluation, too.

ComplaintsBoard
P
11:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

World Education Services [WES] fraud rip off

Never Ever go and evaluate your degree in WES. Fraud and completed rip off. totally rip off . Total dishonest people run the company. I applied for the evaluation in June of 2009 as per company they will evaluate your degree within 2 week.I send my degree and certificate in seal enveleop from University . As per them University don't exist and its ranked as 20 the best university in India. Such poor knowledge about university . As per customer service degree is not in English, DAHHH did they ever went to school to read english alphabets ...Its all in english. We should petition against this company for fraud activity .ripping people money and not providing service as promised on web site .

Read full review of World Education Services [WES] and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
jan220
rose, US
Nov 24, 2009 4:46 am EST

So sorry you went through this. i'm trying to get my money back right now. What a nightmare. The NY Better Business Bureau has handled 129 complaints about WES in just 3 months, and for any business what makes it to the BBB is the tip of the iceburg.

They are a "Nonprofit" raking in $10m+ per year on this credentials business. Their CEO gets about $250k. They look pretty for profit to me.

If anyone else is having problems you might get a resolution by complaining to the Better Business Bureau who seem to have resolved some of the complaints:

http://charityreports.bbb.org/public/complaint/complaint.aspx
(check out WES's BBB file here:
http://www.bbb.org/new-york-city/business-reviews/educational-consultants/world-education-services-inc-in-new-york-ny-9023/ )

also complain here to New York Attorney General Charities Division;

http://www.charitiesnys.com/complaints_new.html

You can also post a review of them as a charity on the GuideStar database which is an important nonprofit reference, taken seriously by funders and nonprofit researchers:

http://www2.guidestar.org/ReportNonProfit.aspx?ein=23-7396384&Mode=NonGx&lid=494030&dl=True

ComplaintsBoard
G
11:25 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

World Education Services [WES] Bad customer service & delay of evaluation

I paid for evaluation with wes.org for evaluation of certificate for international schooling. They were quick to accept payment fee but since then nothing had been done. It wasn't until recently when I couldn't wait I discovered that not only did they send my evaluation to the wrong address, they also didn't notify me or pay the Council their evaluation processing fee, so my form was sitting out there in my country of Education, untouched until I contacted them and paid the fee and filled out their own forms. These fees was supposedly to be covered by the $160 they (wes.org) had collected from me. And when I called to complain, the customer service lady whoever she was said sorry, some school's don't require payments while others do, we didn't know they required payment or we would have notified you, and when I said I am very upset by the way my evaluation had been handled, she just kept mute and when I asked hello? I am speaking alone or is there someone else on the other side of the line? She said yes, is that all? alright great and hung up the phone!
I have never been so hurt in all my life and neither have I met with any organization so unprofessional and need I say I was on hold for over 25mins four times and the phone would go off and then I'll have to call again before I could speak with someone? Please people beware, use any other evaluating body if need be, unless you do not have a choice but to use them. Truly, it is traumatic. When you depend on such organizations in order to get your life back in terms of certification, evaluation, Education and job opportunities.
They will treat you like you don't matter as soon as you pay them. My evaluation has been delayed for 8mths now... need I say more?

Read full review of World Education Services [WES] and 21 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
21 comments
Add a comment
S
S
saurabhkumar2008
, CA
Aug 13, 2018 10:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I paid additional money to WES for expedited delivery of my transcripts to the school. But WES not only lost the package ( delivered to a wrong place) but also never refunded the additional amount ( for expedited delivery).

They informed that although I did full payment to WES for the delivery, If the package is not delivered I should talk to UPS.
My question is, if they want full payment, then that's OK, but if package is not delivered, I need to follow with UPS. Why?
Even if I take that. When all know that there is a delivery issue and even WES admit it. then also they are not returning the additional payment I did for expedited delivery.
Since in the whole mis-management, I did lost critical time and I paid additional to get the package delivered next day and not after 15 days.

Their customer care is also horrible. You call and you get one advice. disconnect and call again, you will get another advice.

I request all of you, if someone has a better option to go with than WES (Infact there are plenty), please go with them. Otherwise you will lose your money, time and energy just trying to follow up with them.

(They never inform you. You have to proactively check every details.)

S
S
Sapana Shrestha
, US
Apr 06, 2017 11:13 am EDT

It has been more than 4 months since I applied to WES for my certificates to be GPA evaluated.They never tell you what exactly we need to do.They tell you send certificates in chinese thus we get our certificatd verified in chinese and they say to do in english again, They will make you pay more and more and its all waste of your energy and time.Its the worst institution ever to deal with.I should never have consulted this institution in very first place.

W
W
Wen Huang
, US
Mar 28, 2016 8:56 am EDT

They are really the worst. I hope they go out of business soon. The customer service people hang up on me on the phone and told me she could not help me and ask me to email them. But when I emailed them, they could not answer my question. They just sent me a link of their website. As soon as they get your money, they do not care about anything else. This is truly the worst customer service experience I have ever had and I live in NYC.

N
N
Nosir Sher
, US
Oct 13, 2015 2:36 pm EDT

They are simply fraud they didn't send me my papers after 6 years and i got charged $50 for cancellation fee never recieved my payment back. What a horrible experience.

Y
Y
y00h00ster
, US
Aug 08, 2014 12:38 am EDT

I am in the US and its been 22 days and my evaluation report has not arrived yet. They claim (email correspondence) that the delay must be at a post office because they have sent it. Their courier service is outrageously high charge $80. Now I am wondering I was probably better off using the trackable courier service. Do you guys suggest that I order duplicates by courier?

W
W
WES-IsAFraud
, US
Jul 22, 2014 10:22 am EDT

DO NOT USE THIS SERVICE.

WES is a complete fraud. They claim their procedures are to ensure the integrity of their service, yet it's really to obfuscate the process once you have given them your money. They emails are cryptic, if they even respond. It takes 20 minutes or more to get to live person, and even then you have to wade through the red tape.

If your college/university offers any other choice, take it.

R
R
RFE
New Port Richey, US
Jul 15, 2014 9:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

WES is the worst! It will take you forever to reach customer service. They claimed to be a non-profit organization, but they overcharged everything. $12 for a piece of envelop to send to a school two weeks after, the school have not received the documents yet.
I WILL NOT RECOMMEND WES to everyone.

J
J
jonodan
Huntsville, US
May 07, 2014 10:21 am EDT

I'm so Regret didn't read reviews before I applied this company. This company does the worst service. DO NOT use this service. You will waste your money!

D
D
Dina7891
Auburn Hills, US
Nov 27, 2013 8:24 am EST

hi QueenViv
what is the name of the second agency that you connected to ? Please share the contact info and name of it.

thanks in advance!

Q
Q
QueenViv
Lavergne, US
Oct 28, 2013 11:27 pm EDT

WES.org is the worst evaluation agency. You can spend over 1hr on hold just to get to some rude customer service worker. E-mails have automatic electronical reply services with no follow-up. Quick to collect your funds from your account with no services. I had to resubmit the same document to transcript research who has very good customer and efficient services. To prevent stress run away from WES.

ComplaintsBoard
P
10:10 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

World Education Services [WES] dishonest, incorrect report, can't reach real people to talk to, missing information, nasty customer service

World Education Services (WES) is simply DISHONEST, they just squeeze you for money, and their reports are a scam. Any institution that use their services needs to know that they are not reliable.

My report came with unacceptable mistakes, amongst other things:

a) From the two degrees I sent to be evaluated, just one made it to the evaluation.
b) A six year program of study came back listed as a one year program, and, according to them, equivalent to "one semester of undergraduate studies"
c) They listed a class that was incorrect (read: incorrect language)
d) They arbitrarily assigned different number of credits to the different classes

After receiving the "evaluation report" I wrote a letter, detailing all the information that was missing, all that was incorrect, I provided information, and I asked questions. NONE OF THESE WERE ADDRESSED! They sent me a nasty letter, with NO signature (just like the report), not a single contact information, nothing.

In order to address point a), they responded "We do not evaluate diplomas from _____ (institution)"----They should have mentioned that BEFORE I sent in all the papers, when I sent the preliminary forms.

b) From what they say in their letter about point b), it is clear that they have NO IDEA ABOUT THE PROGRAM. (BTW, as I said above, for a SIX YEAR study program they assigned "one semester of undergraduate studies")

c) HUGE mistake, they did not apologize for this, nor did they address it in their letter

d) Questions remain unanswered

WES DOESN'T KNOW WHAT THEY ARE DOING- they don't mention their sources, they just say "WES has accumulated information on thousands of institutions" (quoted from their website), but they don't list sources.

There is not a published list of institutions they prepare evaluations for, therefore people doesn't know if their credentials will be evaluated or not. BUT, OF COURSE, YOU HAVE TO PAY FIRST! That is dishonest.

They are secretive, impossible to reach, their evaluations (as well as any other piece of communication) are not signed, everything around them is unreliable and not serious.

Some more? read below:

1. Their only office is in New York, all of the other addresses are "marketing addresses" (I am quoting the representative that picked up the phone at another "location")-- Ah, and the address in NY is a P.O. Box, you cannot walk in and talk to a person.

2. They don't pick up the phones, the waiting time is always between 20-40 minutes

3. Their "leave your number, we'll call you back" option doesn't work (you keep pressing number 1 and it just NEVER gets you to the voicemail)

4. If you ever get to talk to a person (I waited over 40 min) they just repeat they "can't give you any information", that you have to contact them in writing. I did that, you can read above.

Read full review of World Education Services [WES] and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
P
P
paul321123
Darwin Metro Area, AU
May 21, 2013 8:28 pm EDT

Their website is horrendous - it reminds me of low budget airlines wanting to squeeze every dollar out of you through tricks. When I finally received my order report, it takes you immediately to the page to order a report (making you think you haven't ordered/paid for one) and thus make them more money. It is designed to make you confused and pay them more money, at every opportunity they want you to "upgrade" the report. to a higher more expensive level (just like airlines wanting you to pay for seats or more baggage).

Altogether a not so great experience. It really is a huge money-making venture, I have spent nearly $400 getting all my transcripts to them!

T
T
thepretty
New York, US
May 12, 2012 7:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I contacted company and never heard back from them, I guess they don't want my business. I am so lucky!

F
F
footlo
Toronto, CA
Jun 09, 2011 4:50 pm EDT

I completely agree to what all of them are saying.I exactly had the same situation . I sent my documents.they rejected all my original documents without giving me any satisfactory reason.I hate it

S
S
shaim2009
Philadelphia, US
Aug 31, 2010 2:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Thanks for info as i am intending to send my medical Bachelor degree and my master degree in medicine for evaluation

so what is the reliable institution for evaluation?

i was thinking off course in wes but I absolutely agree with you, there is no body at all picks the phone

and via email they are so delayed and so rude

so i was thinking in iref but also i found many complaints

please advice about the trusted people for evaluating my professional medical degree

R
R
Ravine
, US
Feb 05, 2010 1:37 am EST

OMG That is just horrible to hear :(, i thought it's the most reliable place to evaluate my Bachelor's, Thank God i thought to check for reviews first, now i don't trust them, any idea where should i have my degree evaluate?

J
J
jan220
rose, US
Nov 24, 2009 4:45 am EST

So sorry you went through this. i'm trying to get my money back right now. What a nightmare. The NY Better Business Bureau has handled 129 complaints about WES in just 3 months, and for any business what makes it to the BBB is the tip of the iceburg.

They are a "Nonprofit" raking in $10m+ per year on this credentials business. Their CEO gets about $250k. They look pretty for profit to me.

If anyone else is having problems you might get a resolution by complaining to the Better Business Bureau who seem to have resolved some of the complaints:

http://charityreports.bbb.org/public/complaint/complaint.aspx
(check out WES's BBB file here:
http://www.bbb.org/new-york-city/business-reviews/educational-consultants/world-education-services-inc-in-new-york-ny-9023/ )

also complain here to New York Attorney General Charities Division;

http://www.charitiesnys.com/complaints_new.html

You can also post a review of them as a charity on the GuideStar database which is an important nonprofit reference, taken seriously by funders and nonprofit researchers:

http://www2.guidestar.org/ReportNonProfit.aspx?ein=23-7396384&Mode=NonGx&lid=494030&dl=True

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

World Education Services [WES] contacts

Website

www.wes.org

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.