Woolworths
reviews and complaints

I attended your store on Saturday 12/8 and proceeded to the register where Olga was working.

I first started my career at Woolworths, previously called Safeway. We were taught to greet our customers, cheerfully and service with excellence using the 5 C's.

Olga and another employee were having a conversation while serving me. I asked Olga to place the heavy bottles upright in my bag, she continued to speak to the other employee, not even acknowledging me. I found this rude, to which I questioned if they were to have conversations with others while serving customers. The other lady apologized but Olga became sarcastic and almost aggressive saying;

- I'm serving you aren't I?

- is there something else I should be doing ?

- she is my manager and I was just telling her something.

- then she clearly said my name is Olga, almost daring to make a complaint.

- Another lady with pink eyeshadow come up to ask Olga if she was ok to serve or if she was to take over. Almost as if Olga was serving a monster!

Clearly your staff NO longer care about good customer service or customer service.

Greetings and acknowledging customers is no longer important to you as a store.

You may be the fresh food people, but you are also a company that does not care about their customers. Your staff barely make eye contact with customers, too busy to break personal conversations to acknowledge your customers.

Your service is terrible. Worse then Aldi !

Perhaps you and Olga need to go investigate Coles store on Bulla road and see how Josie serves her customers, always with a smile.

As a local I'll be shopping at your competition where they all serve their customers better. Even Aldi and the self serve as the machine provide better service than Olga.

POS 002 19:11 08/08/2023

Anonymous

Coconut grove

Nightcliff, NT, 0810

08/08/2023

Customer Service Manager

Woolworths , Nightcliff

NT , 0810

Dear Customer Service Manager,

I am writing to express my disappointment regarding a recent experience at your store on (POS 002 19:11 08/08/2023) at Nightcliff woolworths .The service I received from an employee I cant remember her name , was unprofessional and exhibited an attitude that appeared racially biased. She was being very rude by verbal even by expression.

I value the reputation of Woolworths and believe in its commitment to exceptional customer service. However, this incident has left me concerned about the treatment I received. I request that this matter be addressed promptly to ensure such instances are prevented in the future.

I appreciate your attention to this matter and look forward to your response.

Sincerely,

Anonymous

On two seperate occasions I have presented my voucher to the service station to obtain my discount only to be told that even though the date is correct they refused to honour the voucher [which is attached to my receipt from Woolworths stating that even though the date was correct it was out of date when comparing it to the time I went shopping.]This is not good enough! this borders on false and misleading advertising as nothing like this is mentioned on your receipt.If this is the best that you can do then I may very well ring somrbody at the TODAY SHOW and tell them that this "OFFER" is not worth the paper that it is written on. Being pensioners we try to save where we can and have been a Woolies customer for more years than I care to remember. Thanks for nothing. J. Brooks [protected]@bigpond.com

I was dropping off my daughter to work and your delivery driver cut me off, he has space for half a car and cut in the left lane, with the glare of the sun in my face! Please discipline this particular driver, I have attached photos and a video of the incident. I spend a lot of time on the road and I know when there’s a bad driver out and about. Not a good look for your company.

Maggots found in packing along with rat feces. I had just finished eating the packet of sultanas when i noticed feces in the packaging. i quickly spat out what i had left in mouth mouth to find maggots in my chewed up sultanas. I’m absolutely livid over this. I will be seeking further action from the city of melville to investigate the standards of woolworths mount pleasant. i have photo proof of these. Irregardless of council action, i will be also looking at legal advice. Your corporation is so greedy robbing the population and yet you can’t even look after the standards of your stock and store. Very very disappointed.

The deli pre cut the meat and slice it too thick and is normally rock solid by the time it’s sat out for an hour or two. I had asked numerous time to have it cut fresh and thin only to be met with “it’s already done and it is thin”. I have taken the pre cut meat more than once and it is normally cut as thick as bacon. This means when ordering 100g I get about 4 slices.

This happens at the Woolworths at Marrickville metro.

I do 90% grocery shopping at your Store. LGBTQ is a lifestyle choice and we should all respect but it’s a personal choice. So what has my shopping got to do with LGBTQ? Don’t tell me how I should live my life or that my kids should be exposed to your non scientific political propaganda while shopping. I will reduce my shopping at Woolies and will eventually migrate to 100% Aldi. And will not come back till you stop your political campaign.

For the last 2 weeks I have been unable to purchase fresh cherries whenever for sale. I put in order and when I get to checkout have to remove them operators I have spoken with say there is a proble4m and cannot explain. It appears cherries are blocked to me why? I sit on computer all day trying. Am totally fd up with service.

I am 85m disabled at walking and neary blind - injections in both eyes can't leave my house and am reliant on your home delivery.

Rita mccoemick:[protected]@exemail.com. Au.

Brought a lamb leg roast from woolworths Coomera on 12.06.23 I took it home immediately. went to cook it the next day and it was rotten. Stunk the whole house out. Went to the Coomera store where I purchased it and they said they couldn’t do anything without me returning the meat. This is [censored]ing ridiculous, the meat is rotten what am I supposed to stick it in a bag and return a rotten smelly piece of meat that makes you want to vomit. and in the meantime whose going to pay to get my car cleaned of the rotten meat smell.w

Woolworths Winston Hills has an express lane. Saturday mornings I use this lane, however there are NO SIGNS to say customers have to line up at the drink aisle which blocks customers from buying drinks and blocks this passageway. Customers who have NOT been to this store before , don't know the line is down the drink aisle and its not the job of staff to police this. Its hard to get the products in this aisle if there are lines.

I spoke to a manager on Saturday morning and she said that they are not allowed to put signs up.

Call today Monday from James Martin a manager from Winston Hills who told me that signs can be used in busy times I consider Saturday morning to be a busy time and NEVER IN TEN WEEKS OF SATURDAYS HAS THERE BEEN ANY SIGNS UP FOR GUIDING PEOPLE IN LANES. This is certainly NOT what I have seen at this store and I feel the Manager on Saturday was more genuine, although obviously there are conflicting stories with different managers.

I have been to other stores including Woolworths ERMINGTON which is an old Flemings Store .

I did my shopping in Shepparton on Thursday 8th June and when I returned home to Strathbogie I checked my receipt as usual and found that I had been charged twice for a bag of Natures Gift Sustain Healthy Weight Chicken Dog food 2.5kg $11.50.

Now this my seem minor but as a pensioner paying another $11.50 for something is extremely hard on my budget.

Today at around close to 3pm I attended my local Woolworths at Plenty Valley.. I went about my usual routine and then headed to the checkout and saw an employee who I have seen many times and who knows me as a regular customer. While at the register this female employee said to me in front of everyone.. “ have you put on weight? “ I was taken aback by the question as being at the checkout that’s an extremely personal and inappropriate comment. I answered “ maybe why” The response “ I thought so I could tell by your face “ I was so embarrassed by this I even said “Why are you asking me?” Do I look bad or something? This experience has left me quite stunned. I work in the public sector and this was such an inappropriate thing to do or say. This employee doesn’t know me personally nor understand how personal comments can affect people. I was also surprised by the demeanour of her saying this with a smile on her face.. I went very quiet and left without further comment.. this is so unprofessional of this person and I am sitting here now feeling really triggered by her comments

Hi Team,

Why no longer is my 10% discount going to be valid online? My wife and I are getting on a bit, and have been using online shopping since the beginning of the Covid shut downs. Going into a shop for groceries is a real imposition. The prime reason we took out Woolworths Insurance was the 10% discount on our monthly shop. Maybe we need to look at what Coles has to offer.

For your consideration.

Regards

Darrell Morris.

I just bought a vegetable pastie from Woolworths metro in the plaza at 600 bourke street, Melbourne, and there are shreds of blue plastic in the pastie.

Not sure if the blue shreds are toxic…

They were embedded in the pastie and I only noticed half way through eating that they were scattered int he mix itself.

Pastie bought at around 12.15pm.

A customer service check out person named Skye recently refused me service at woolworths because I had made an assertion about how poorly she served me at woolworths. She also called me a [censored] and told me I was yelling at her which I was not because I have a croaky voice due to having a cold it is not possible that I could have been yelling at her. I was surrounded by customer service staff who of which intimidated me and followed me berated and yelled profanities at me as I was trying to walk away. The manager yelled at me as I was trying to get out of that situation. I was trying to leave but she kept yelling at me and another customer service staff member also yelled at me as I was walking away.

Order #158171

I placed an online order for my mother for Mother's Day. This order included 1 kg of prawns and 12 Oysters. Both of these items were listed as AVAILABLE when I placed the order on 10/5/23. Two hours before the delivery was due I have notified the prawns and oysters were out of stock! My family live in Townsville. They were in Woolworths at the Kelso plaza on Saturday and there were plenty of prawns. My order should have been secured as it had been paid for. This is the SECOND time I have ordered and paid for prawns and oysters for my mother, only to be advised that the product is out of stock at the point of delivery. I now have no level of confidence that when I order seafood online for my mother that it is actually going to arrive. My aged mother's Mother's Day was spoiled because what I paid for ONCE AGAIN Woolworths proved to be unreliable. Very disappointing and very poor business practice.

You changed the recipe with no notice. I opened two boxes to see if I just had a bad box, but they are both the same. New packaging with no mention of any changes.

It is not as creamy and looks like more cinnamon has been added to replace what was removed. It's not very nice. In fact, it is terrible.

I liked the original version as I am sure many people do because it sells quickly. I wait weeks for more to arrive in stores.

Trying to slip in a downgrade and thinking customers won't notice is a misleading and deceitful attempt to make sales on an inferior product. Total disrespect to your customers.

Thank you for wasting my money. I won't be buying anymore.

I have been using online grocery orders and home delivery for two years, in Brisbane. Until recently, the deliveries have been reliable, and the driver very courteous. Now, there is a reduced option of Woolworths vans. Instead, 'partner driver' is available. (read Uber type service) That would be fine, except the drivers on two occasions have complained that they did not have my correct address. It is correct on my account details. Yesterday, I placed an order for arrival today. At the expected time, I received a text informing me of the delivery - where? Not outside my door. I phoned the help line, to be told that my groceries were left outside the main gate of my complex. I had already given instructions re address, and access code. No phone call, no intercom. In my mind, this has been dump and run. I can't access a delivery van in the future, I won't be shopping at Woolworths any more.