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Woolworths
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1.1 1443 Reviews

Woolworths Complaints Summary

24 Resolved
1418 Unresolved
Our verdict: If considering services from Woolworths with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Woolworths reviews & complaints 1443

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Newest Woolworths reviews & complaints

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1:41 am EST
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Woolworths Isle complety blocked by woolworths workers

Over the last few months i have been so frustrated with woolworths when i go to your stores in NSW or SA, a simple task of trying to to even get down some of your isles with a trolley is so frustrating, when your staff are packing shelves or selecting groceries for online customers do you think they would have the decency to locate their trolley/carts to one side of the isle for your customers to keep moving. So frustrating when the whole isle is blocked by your staff and you continually have to stop and wait for them to finish their task, what is even worse is that they see you waiting and just keep doing their task and dont even try and move to the side of the isle to keep traffic flowing. Do you think you could add this to your training sessions for your staff because it is very frustaing and slows down your customers.

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10:31 pm EST
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Woolworths - Mountain bread wraps that had mould on them for replacement.

I was treated appalling by a staff member when asking for a replacement because I didn’t have a receipt. They were dated April 28th (purchased three days previously). Because I had opened them up. I explained that we check our receipts when we get home and usually bin them (which she said she does the same thing). We don’t always use a card (only on large...

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12:50 am EST
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Woolworths Beef eye fillet steak

I shop at Woolworths Glenmore Park NSW Australia. I have Coles and Aldi all in the same complex, but I have been loyal to Woolworths which I have shopped at for more than 30 years.

Today 28/01/24 I was shopping and saw Beef Eye Fillet steaks the clearance rack with a special sticker on them. I put three packets in my trolley.

When checking out I questioned why I was charged the marked price. I asked them to check, and I was told that marked price wad the clearance special price? This was the full price I normally pay.

Why would they put these steaks on a clearance racked with stickers on them marked on special?

Desired outcome: That someone will care that this is not the right way to treat a loyal customer.

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6:18 am EST

Woolworths Security guards

I arrived at Woolworths Alice springs at 7.15pm only to be ordered to promptly leave by two security guards, who shouted at me rudely and aggressively telling me the Woolworths that used to be open till midnight was now shut at 7pm. It wasn't the fact that it was shutting much earlier than expected it was the unnecessarily rude and angry approach seeing as the carpark was open with cars inside. Woolworths should teach their security guards how to be polite and reasonable to the customers. I am going to Coles after this horrible experience.

Desired outcome: I would like Woolworths to train their security guards to be more normal and polite in their manners and ways.

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7:22 am EST
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Woolworths - Mouldy bread

Good evening Upon shopping at Woolworths gateway today I noticed a number of wondersoft white bread loaves to contain mould .. whilst still well within use by dates. I purchased a loaf thinking had no visible mould and upon going through checkout I formed operator of what I had just seen . Upon getting home I realised my breed is also mouldy . I rang...

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9:02 pm EST
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Woolworths Over charged

Charged for 2 Kellogg Rice Bubbles only purchased 1

Clearly signed eclipse mints at the register were labeled $2 been changed $4

Rexona men roll on Deoderant was charged $8 and it was clearly labeled $3.50

Over charged on 3 occasions on just one $90 docket, if I didn’t check this and sometimes I don’t I would be ripped off $11 on everyone’s order that add up. Good is expensive enough at the moment without being blindly ripped off. Please refund

Claimed loss: Please refund $12

Desired outcome: Refund and check your pricing

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3:06 pm EST
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Woolworths Fresh cream filled donuts.

I bought these on the 19th January, and once we had eaten 5 , I looked at the container they came in, and it is absolutely disgusting. I have Radiation Colitis, and this is my ultimate nightmare.I seriously cannot believe someone could not have seen this.

I’m not sure what else you need , these photos show the absolute disgrace on the bottom of this tray , the filth sitting in the grooves and the centre badge.

Desired outcome: I would like more than a refund.

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11:16 pm EST
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Woolworths Being charged twice and leaving my bank account in arrears

Woolworths charged my bank account twice and left my account in arrears so now any bills to come out of that account are dishonoured and a charge is added

I rang they fixed the problem but refund could take upto 7 days

So not only am I paying dishonoured charges I have no money 😢

I will no longer be shopping with woolworths but will be spreading the word to friends and family not to

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11:06 pm EST

Woolworths Bad policy

After spending $200 on shopping I needed cash out, but not enough in till, so sent to service desk to queue again, only to be told I would have to purchase something else to get cash out and queue again. I am elderly and have vision problems which is why I get cash out and shop at Woolworths.. I feel this is discriminatory and totally unfair to loyal shoppers. I think this policy should be revoked and customers related in a humane and fair way

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2:50 am EST
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Woolworths No Australia Day goods

Your decision to take away customers choice to buy or not to buy Australia Day merchandise, is a very poor one.

Why would you not let the customers decide?

Corporations should stay out of politics and stick to what they know.

You have lost me as a customer, I have not set foot inside one of your stores since and intend not to in future.

PS I do not believe that sales in this merchandise were decreasing, in fact based on the voice resounding NO vote, l am sure it would have been the opposite.

Claimed loss: It’s your loss not mine

Desired outcome: Woolworths to stay out of politics and give customers the choice.

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2:15 am EST
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Woolworths Lack of Australia Day support in stores.

Happy Diwali is covered by your stores.

Happy Ramadan is also covered.

Your stores have dumped Australia dsy, yet you trade in Australia, and expect to trade with Australian people.

Your removal of Australia Day support while you support celebrations of other cultures is incomprehensible and disgraceful.

You are losing the support of many previously loyal customers.

People ARE talking about this, make no mistake.

Claimed loss: Loss of Australian culture.

Desired outcome: Please do not remove Australian cultural celebration support while supporting foreign cultures while in Australia.

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6:03 pm EST

Woolworths Full cream milk

Over the last two weeks I have purchased three x 2litre of your full cream milk and within two days if been open it has been off and full of lumps yet still well within its sell by date. Always purchased from Hallett Cove Woolworths. One of the barcodes is [protected]. My email is Jen.[protected]@hotmail.com. I look for to hearing back from you please. Alternatively my tel no is [protected]

Regards

Jen

Desired outcome: I d like to know why and have some assurance if I continue to purchase I m not wasting my money and having to pour it down the drain

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12:03 pm EST
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Woolworths - Credit card

I called Woolworth to stop my card and also order a new card. When I called I went through telephonic prompts that led me to the credit card option. SPOKE TO AN AGENT THAT WAS RUDE AND WITH BAD SERVICE. What was bad is he asked me I want to stop which card because I have many accounts. WHAT IS THAT. I choose credit card option and I specifically said I...

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1:27 pm EST

Woolworths Incorrect special

DISAPPOINTED! I have being shopping here for 5 years +, but the staff were rude beyond, the lady from the change room, screamed at us ,she was not professional and was arrogant,like this weekend was the black november special and when I was purchasing an item today [27/11/2023] they stated it was the last day for the special but because I was paying when it was they closing time, they refused to give me the item that was on special! The manager was removing the special boards while there were customers! I am a retail manager but I do not treat customers the way they behaved! We all work hard for our money and customer service is important but I am disappointed for being treated this way and I guess, I will never step in that woolworths again because of the service from the staff! They need proper training and do not to be in a rush and arrogant, while customers are still in store! We all work hard for our money but patience is important and shows customers ,that the service is good!

Desired outcome: To train staff and get my discount

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8:44 pm EST
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Woolworths Bad service - store manager

yesterday when shopping at Revesby, i saw a discounted ticket on the Pedigree dry food 8 KG, I bought but discovered the price was not as per discounted, i spoke with staff they want and could not see the discounted price, so i went and got it for them, I was demanding as per Woolworth policy to get it for free. store manager (Saleeb) was very aggressive and unprofessional and refused and threatened to ban me from store. after negotiation i was given the price discounted to keep me quiet and they destroyed all evidence.

attached are the two receipts to prove my point. I was planning to make a police complaint due to the aggressive threatening language used.

Desired outcome: displume staff store manager (Saleeb), get item for free as per Woolworth policy.

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4:35 am EST

Woolworths Primo

The last two packages of Primo Ham have been off M [protected] H69037 this is a bad product. I have had Grasto since eating this Ham. Woolworths asked me to do a survey about these products I thought this was strange, but I pulled out because went on and on. I will never buy this product again nothing but bad HAM, also I am trying to get medication to get back to normal. I am not happy with Woolies in Cooloola Cove just a mess.

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4:40 am EST

Woolworths Free range chicken

I bought 2 packets of the breast fillet bulk pack of free range chicken which are due to expire 13/11/23 ($14/kg and one pack was 0.957 and the other of similar weight). This morning I cooked this chicken and it smelt so bad I had to toss it. It is unacceptable to spend close to $30 just to throw out the food. I usually shop online and get my food delivered but this time I purchased from the Roselands store.

Claimed loss: Approx $30

Desired outcome: Replacement or refund

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3:37 am EST
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Woolworths Chicken poor defeathering

I bought chicken wings on the 10th of November 2023 and discovered lots of feather remains something unlike what I have seen since I bought wings in Goulburn before I took a photo of the package and the product and if you need to review it please let me know. With such incompetence I’m reconsider my shopping at Woolworths. If you need to contact me please do on my email address: [protected]@gmail.com

Desired outcome: Please refund

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5:56 am EST
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Woolworths - concerns about product removals and pricing practices

Dear Woolworths, I hope this message finds you well. I wanted to bring to your attention some concerns I've been experiencing as a loyal customer. Recently, I've noticed a pattern of affordable products, like LA ICE COLA 2 L, being removed from your shelves. This, coupled with what seems like frequent and substantial price increases on various items, ha...

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3:20 am EDT
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Woolworths Online orders

I’ve done two online orders this week. For both you processed and actual charge and put a pending charge hold on my account. The first time your customer service tried to blame the bank for putting me onto your ‘post pick pay’ system then told me your system randomly puts people on this system but they have taken me off. The second time I was told I was not on the post pick pay system but the only way they could investigate the issue was if I gave them the first 6 and last 3 digits of my credit card. They couldn’t even give me a hypothetical explanation for how it could happen and they couldn’t put me through to the complaints team. They gave me a phone number that is only manned in business hours.

Claimed loss: $390

Desired outcome: Fix the system

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Woolworths In-depth Review

Overview of Woolworths: Woolworths is a well-known and established supermarket chain that offers a wide range of products to its customers. With a strong presence in the market, Woolworths has become a go-to destination for grocery shopping.

Product Range and Quality: Woolworths offers a diverse range of products, including fresh produce, pantry staples, household items, and more. The quality of their products is generally high, with a focus on freshness and sustainability.

Pricing and Value for Money: While Woolworths may not always have the lowest prices, they do offer good value for money. Their prices are competitive, and they often have promotions and discounts that help customers save on their grocery bills.

Customer Service and Support: Woolworths prides itself on providing excellent customer service. Their staff is friendly, knowledgeable, and always ready to assist customers with any queries or concerns. They also have a dedicated customer support team that can be reached through various channels.

Online Shopping Experience: Woolworths' online shopping platform is user-friendly and convenient. Customers can easily browse and select products, and delivery options are flexible. The website also offers personalized recommendations and easy reordering for a seamless shopping experience.

Store Layout and Ambience: Woolworths stores are well-organized and clean, making it easy for customers to navigate and find what they need. The ambience is pleasant, with bright lighting and a welcoming atmosphere.

Loyalty Program and Rewards: Woolworths' loyalty program, Everyday Rewards, offers customers various benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts, vouchers, and exclusive offers.

Sustainability and Ethical Practices: Woolworths is committed to sustainability and ethical practices. They have initiatives in place to reduce waste, support local farmers, and promote environmentally friendly products. They also have partnerships with organizations that focus on social and environmental causes.

Delivery and Shipping Options: Woolworths offers multiple delivery and shipping options to cater to different customer needs. They provide home delivery, click and collect, and same-day delivery services, ensuring convenience and flexibility for their customers.

Returns and Refunds Policy: Woolworths has a fair and transparent returns and refunds policy. If customers are not satisfied with their purchase, they can easily return the product and receive a refund or exchange, provided they meet the necessary criteria.

Availability and Accessibility: Woolworths has a wide network of stores across the country, making their products easily accessible to customers. They also have an online presence, allowing customers to shop from the comfort of their homes.

Competitor Comparison: When compared to its competitors, Woolworths stands out for its wide product range, quality, and customer service. While there may be some price variations, Woolworths offers a comprehensive shopping experience that sets it apart from the competition.

Overall Rating and Recommendation: Overall, Woolworths is a reliable and customer-focused supermarket chain. With its diverse product range, quality offerings, and excellent customer service, Woolworths is highly recommended for all your grocery shopping needs.

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Woolworths contacts

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