Woolworths Australia Customer Care Service


Woolworths Group Ltd

1 Woolworths Way
Bella Vista
New South Wales
Australia - 2153

Customer Support Phone Numbers

1800 000 610(Woolworths Online) 42 32
1300 767 969(Woolworths Supermarkets) 66 38
1300 655 055(Woolworths Petrol) 0 0
1300 101 234(Rewards, Insurance & Credit Cards) 0 0
1800 641 497(Trolley Tracker) 0 0
1300 665 386(Business) 9 7
+61 288 850 000(Woolworths Group) 0 0
Postal Address
GPO Box 4535, Sydney 2001


Woolworths Australia Complaints & Reviews

Woolworths Australia / Edgell can 420g Mixed vegetables

Apr 19, 2019

I writing to complain about the stopped stocking this product. I require this product as it part of dietary requirements. It is low in salt . Ethically it is made in Australia . I note that you are not prioritising this companies other products about stocking shef being near the bottom. It...

Woolworths Australia / damprid

Apr 16, 2019

I was after a ‘washing machine cleaner' to cleanse and sanitise my machine. As I did not have my glasses I have asked for a store assistant's help. He's given me ‘DampRid'. It had a washing machine symbol at the bottom so I trusted it is the right product. I paid $6.60 on...

Woolworths Australia / baby formula

Apr 16, 2019

Hi, I would like to complaint about Woolworth metro Bexley north nsw, sydney. Regarding a shift manager (Dane) I think his name is, who is providing baby formula to two groups of Asian to come in and takes full car load every time they comes. This is happening 4-6 time a week or could b e...

Woolworths Australia / dreamy choc cookies

Apr 16, 2019

Hi. I'm a big fan of your dreamy Choc cookies and buy one pack a week minimum. I often share them with my friends and they go and buy them. I've been buying them for over three years. This week I bought a pack which were significantly burnt and tasted bad. Some of my friends who expected...

Woolworths Australia / pure harvest coconut milk

Apr 11, 2019

I am extremely upset with the advertising of this product on google today for $2 for minimum order of $30 but when I tried to place order it says $3.50, I was shocked! After a few calls to the local store, online chat line and 1800 phone online representative could not honour the...

Woolworths Australia / customer service

Apr 4, 2019

I went into your South Fremantle store this morning & stopped at the deli section to buy some chicken, when I got there, one of the girls was serving a lady there, the other was bagging chickens to put out, while she was doing this another customer asked how long they would be, she replied...

Woolworths / customer services

Mar 27, 2019

Today evening I visit caltex woolworths balywn, top up fuel with coffee, ask the cas for any good offer for chocolate he didn't respond, I have find myself, later he didn't ask for loyalty card. Even he don't have any name badge. On my request he accept it. I moved out with...

Woolworths Australia / customer service

Mar 25, 2019

I live in a small town called Carnarvon and as a very regular customer of Woolworths I have never had a bad experience until recently.. Not once but twice with the same staff member. She is the manager at the customer service desk an older lady but I did not catch her name. Anyway my first...

Woolworths Australia / customer service

Mar 21, 2019

case 1: the item scanned Wrong price at Woolworths, harbour town Biggera waters, got help to fix the price, I paid by cash but didn't get the right change. I thought something must be wrong with the machine and was trying to tell her the background story but the supervisor was gave me a...

Woolworths Australia / online order no 34363108 and 34411198

Mar 20, 2019

I ordered 17 pecs of gillette mach 3 base razor plus 2 blades 3 pack on 19/03/2019 and I got only 8 pecs only. Then I called to 1800000610 and one of your officer name opeti told me he can reorder balance qty free of charge and delivery will come following day 5 am to 8 am. I was waiting...

Woolworths Australia / unsalted peanuts

Mar 20, 2019

Bought a bag of unsalted peanuts and found a strand of grass in the packet. See attached picture. Was about to consume it, but luckily saw it in the nick of time. the packet was purchased from Baulkham Hills woolworths. The packet was purchased mid feb 2019. I expect a refund for this item...

Woolworths Booragoon / customer service

Mar 20, 2019

It is absolutely disgusting how rude the old hag was at the self service checkout. Not only was she rude and arrogant she also was trying to say I didn't scan some pf my products she was trying to say I was stealing I think you need to look very closely at your old workers they have...

Woolworths Australia / woolworths brand vanilla creamed rice

Mar 20, 2019

Bought three cans creamed rice, opened two to find the rice wasn't cooked properly, not much rice in it and it doesn't taste right. I have the other can. Id rather let you know the product isn't good than just get my money back. You need another recipe just saying that...

Woolworths Australia / customer service

Mar 19, 2019

Hi, Woolworth in Marriot Waters, Melbourne needs a lot of improvement on customer service and stop the tricks they play with price dropped labels. One staff schooled me that the label just slipped to the next shelf and no apologies or anything professional one can expect! Photos attached...

Woolworths Australia / woolworths delivery driver

Mar 17, 2019

On 17/03/2019 at approximately 2.30pm I was driving home from the Woolworths in Bell Post Hill, Victoria. I was at the level crossing and the car ahead of me had decided to pull out and do a U-turn so I waited for them to do so then slowly began to move up towards the next car in front of...

Woolworths Australia / cheesecake passionfruit.

Mar 15, 2019

I am complaining because the crumb at the bottom of the cheesecake is very crumbly like sand. There is nothing binding it together. I didn't service this cheesecake as it was very messy upon serving . Disappointing considering the price Woolworth's are charging for their cheese cakes As a...

Woolworths Australia / woolworths brand 20 pack of potato chips

Mar 15, 2019

I'm a 45yr old single dad and have been buying these for years, I'm finding more and more that the single packs only have 4 chips in the packet, especially the supreme cheese corn chips and others.i give these to my kids for school and 4 chips is just pathetic as a snack.its getting worse...

Woolworths Australia / hillview processed light cheese slices

Mar 14, 2019

When trying to take plastic off cheese it becomes quite stuck. L have sent photo as well. Every piece was same. Have tried to send photo but it keeps telling me to try again... L always buy this cheese. Never a problem before.. But quite disappointed as the cheese is quite sticky and...

Woolworths Australia / online order

Mar 14, 2019

Good Afternoon, My Order Number 34102706 I know Yesterday online half price freezer products (Thursday 14th March 2019) would have been hectic ... I did my order then later last night I decided to add an item however not even 2 seconds of adding the item. I2 items in my Basket had gone to...

Woolworths Australia / woolworths car insurance

Mar 13, 2019

I am a current Woolworths employee, I have 2 Woolworths car insurance policies! 1 policy is up for renewal, I was very shocked to see my policy increase for the year, as I have never made a claim, my car value go down, but my policy goes up. So I call to talk about my renewal, instead of...

Woolworths Australia / drought relief milk

Mar 10, 2019

The bottles you use are fucking useless. The lid doesn't fasten properly and half the time it slips off without needing to twist it. What a mess I woke upto this morning because you can't sell a quality product that works. I am happy you are finally paying the farmers more per litre but...

Woolworths Australia / macro black beans

Mar 1, 2019

Have just opened a tin of black beans to find they have degraded inside. Beans had disintegrated and smelled very bad, completely inedible. This is not the first time this has happened - about three times in the last six months. The tins are not damaged, so why is this happening? Very...

Woolworths Australia / produce far from fresh; wrongly advertised fruit; price vastly different between stores

Mar 1, 2019

I find at this branch their vegetables and herbs are not up to scratch, on Thursday 28th Feb, I needed a leek and the only one there was not fit to feed the pigs, half the time broccoli and continental parsley are yellow. I purchase an advertised red dragon fruit on the same day when I got...

Woolworths / 1) woolworths homebrand triple action chlorine 2) the woolworths customer claims team legal services group

Feb 27, 2019

This matter relates to serious chemical burns sustained by using Woolworths Homebrand Chlorine. See pic. Below is an email sent yesterday to The Woolworths Customer Claims Team who are totally disinterested in the matter. I can send full details if you give me an email address. My detail...

Woolworths Australia / drivers road rage melbourne m3 highway,

Feb 27, 2019

Approximately 9.45 am feb 28th 2019 Woolworths delivery driver exciting highway, giving us the horn & then giving us the finger, very aggressive & angry. Omg we were driving along in a 22 ft caravan doing 90km which is to us especially in morning traffic. Safe when drivers pull out in...

Woolworths Australia / abuse from woolworths staff

Feb 25, 2019

Good morning, at 8 50 on the 26th of the 2nd 19 a staff member who identified himself as Edward was speeding through the undercover parking area and came to an abrupt stop after screeching his tires near the zebra crossing at the first zebra crossing I thought the man was literally going...

Woolworths Australia / woolworths scams

Feb 25, 2019

Woolworth must think the general public (where all your money comes from) are idiots or we all suffer from short term memory loss!!! The introduction of the Odd Bunch was originally to give farmers a better option than to burn the produce supermarkets had decided shoppers would not buy...

Woolworths Australia / catalogue deliveries

Feb 22, 2019

I live in Lakemba and I'm sick of getting your 3inch high bundle of catalogues from woolworths. They are not individually put in individual letter boxes but the whole pile dumped on my balcony which is opposite letter boxes at 1/3 Fairmount st Lakemba 2195, and just for the record my...

Woolworths Australia / staff behavior

Feb 14, 2019

I have just departed your Glenorchy Central Woolworth's Supermarket - where I shop regularly. I was absolutely disgusted by the demeanor of one of your Staff members. Her name is Laura & apparently she was the Shift Supervisor for the evening. I have had recent back surgery & as I wa...

Woolworths Australia / beef in cream

Feb 11, 2019

11.2% of people living in Australia are vegetarians, that is almost 2.1 million and yet your main stock of cream contains beef gelatine. Coles main stock of cream is vegetarian. Why can't you do the same? You only have a very limited range of products for vegetaians. All I found was one...

Woolworths Australia / not receiving a $30 phone voucher I paid for.

Feb 11, 2019

My name is Stephanie Paxton my phone number is 0412 556 469 my email is [email protected] i am best reached by phone. On 10/02/2019 at 2:17pm I went into kallangur Woolworth's and purchased 1 Woolworths brand cola 1.25l - $ 0.90 and 1 E Voucher Optus Prepaid - $30.00. The lady on...

Woolworths Australia / all services eg cancelled my order(s), blocked my credit card and then blocked my account for no reason (due to no fault on my end).

Feb 5, 2019

I have been contacting Woolworth via phone every night for the past week. Even after talking with Supervisors, no one actually follows up or returns my call or email. Best to start at the bottom email and work up to get a clearer picture of how I have been treated (as a valued...

Woolworths Australia / woolworths truck driver

Feb 1, 2019

Whilst driving home along pine St north Ipswich your truck 590qsh around 1230 pm sat 2/2/19 came out from fitzgibbon St onto pine St cutting us off and the other side of the road for his turn. I do not believe that particular road is safe for use of us h a large vehicle and suggest an...

Woolworths Australia / hydroponic lettuce

Jan 29, 2019

the lettuce i purchased from your gracemere store had hairs in it similar to dogs. ive previously purchased it before and noticed it last time but i feel disturbed noticing it again and dont even feel comfortable washing it off and eating it the crates the lettuce i picked up from said...

Woolworths Australia / skim milk 1l

Jan 28, 2019

Recently opened 2 cartons of Woolworth Skim Milk, both had gone off. No obvious damage to packages. Both from the same batch and purchased from Woolworths Dickson within the last few weeks. Photo of batch numbers Etc included. Have been using this product for many years without any...

Woolworths Australia / $10 minimum spend for parking validation at coogee woolworths.

Jan 26, 2019

I have been coming here for years and there has been no minimum spend for parking validation, suddenly without any one letting us customers know suddenly has gone to a $10 minimum to park. I spoke to a staff member inside who said the staff didn't even know it had changed. If your going to...

Woolworths Australia / service

Jan 26, 2019

Hi, I was doing some grocery shopping on 26 Jan 2019 (Sat) around 1pm. When I had to pay, I did it st the self service kiosk. After scanning all my items, the system froze and no matter what the staff did they can't do anything. The staff then got me to a counter to help. Unfortunately, a...

Woolworths Australia / woolworths brand wild alaskan red salmon 105gr

Jan 25, 2019

I love this product and have been buying it for some time but was wondering if there is a red dye put in the product as I accidentally dropped some on my white shorts, I immediately wet the part of the shorts that was stained then added a paste of Vanish then soaked overnight, washed it...

Woolworths Australia / purebred, gluten free super white sandwich rolls

Jan 24, 2019

Bought the above today, Fri 25th Jan 2019, opened package up to have for my lunch and found 1/2 of 1 bread roll was hollow and another 1/4 of it was hollow and very dry. I usually buy the Sweet Potato Rolls, which are soft and beautiful. Bought the above rolls as there were no SP rolls on...

Woolworths Australia / steak

Jan 21, 2019

The last 3/4 times I have been to Woolworths Pimpama, I have bought steak, and every time it has been off underneath when I have opened it to cook it. So you can't see it's off when you buy it. I'm very disappointed, as I freeze all meat I buy and then bring it out the day it is going to...