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2Checkout.com Complaints Summary

36 Resolved
15 Unresolved
Our verdict: You can expect a very good level of service from 2Checkout.com. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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2Checkout.com complaints 51

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Newest 2Checkout.com reviews & complaints

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3:34 pm EDT
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2Checkout.com refusing to refund or communicate

After charges to my account for a product I did not want renewed I tried to get a refund. They refused to answer. They did answer when I raised a paypal dispute and asked me to remove it to deal with refund.

I sent as requested the proof of case being closed and since then NOTHING, ZIP, NADA no response.

I am forced now to take the issue to my bank to issue a credit card chargeback as they are not answering.

AVOID THIS COMPANY.

they are not answering also to request for a manager and not answering to the official compaints procedure.

Claimed loss: 69.99

Desired outcome: 69.99

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10:56 pm EDT
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2Checkout.com 2cocom

I just noticed on my Febuary bank statement I was cahrged $50.00 fron 2cocom looked it up and it has something to do with malware do not know what this is and did not buy it if I do not get a refund right away I will be going to my bankn with this complaint. It was taken out of my bank account on Febuary 23 2023

Donna Rabideau e-mail [protected]@new.rr.com

Desired outcome: I would like a refund and a response

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2:00 pm EST
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2Checkout.com I have not been able to access the Animoto app I purchased. I am trying to cancel my subscription and would like a refund please.

I purchased the Animoto app a few years ago. I was very satisfied with the videos I was able to create back then. Then this year I subscribed again and have not been able to produce any videos. Also have been charged for the upgrade several times on my credit card. Please, please unsubscribe me from this site/app and refund my credit card for the upgrades I have been charged for. Thank You. Please do the right thing and refund my accont. Sincerely, Angela L Scott

Desired outcome: Please refund

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Is 2Checkout.com legit?

Our verdict: 2Checkout.com has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores 2Checkout.com's position as a benchmark of trust and quality within its industry. Users and clients of 2Checkout.com can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

2Checkout.com earns 100% level of Trustworthiness

Perfect Trust Endorsement: 2Checkout.com achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for 2Checkout.com. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 70% of 51 negative reviews, 2Checkout.com is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

2checkout.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows 2Checkout.com website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

2checkout.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up 2Checkout.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

2checkout.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

2checkout.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from 2Checkout.com.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to 2Checkout.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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12:32 pm EST
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2Checkout.com Double charged for Bitdefender and don't even have the service anymore

Double charged for Bitdefender; 1st on my credit card, now a new charge on my debit card. Bitdefender has issued my original refund (can take up to 7 days to appear on bank statement) but now I have a debit card charge and by the way I do not have Bitdefender account or coverage. This is shady business practice at best. I'll take it as far as necessary to get my money back. I'm on a fixed income and can't afford these charges.

Desired outcome: Full refund of charges. $169.98. And make it easier to deal with your customer service. It's next to impossible to get a straight answer or resolution to a legitimate complaint.

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8:25 am EDT
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2Checkout.com Fraudulent charges

I don't know who these people are, but they have been charging me $12.99 per month for the past four months, and they are IMPOSSIBLE to cancel. They charge directly through Paypal to my bank account, but are not on the list of my authorized recurring services, so I can't cancel these charges through Paypal. I've tried cancelling from the website and emailing customer support a few months back -- no response. I don't know what I bought from them, or how to stop purchasing it every month.

Desired outcome: Please stop charging me, and refund my money for at least 3 of those mystery payments!

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11:29 am EST
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2Checkout.com Price gouges!!

This theft is a store front for other companies. They offer the consumer no value add. Their prices are way more than the original vendor. I purchased software from these thieves thinking they were the oem as their wording is close (they copy the oem verbiage) for $49.95. It turns out the original vendor sells the same product for $20. Don’t use these idiot thieves. Go directly to the manufacturer

Desired outcome: I’d like a refund on the difference!

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5:46 am EDT
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2Checkout.com update all web site's

update yahoo.aol.bing, firefox, mxg, hotmail, live, outlook, mail,

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7:12 pm EST
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2Checkout.com 2CoCom.malwarebyte

I did not sign up for this Malwarebytes and it was charged to my bank acct.

12/01/2021 DEBIT 5818 2COCOM*MALWAREBY GA Alpharetta 2COCOM*MALWAREBYTE $ -41.87 12/04/2021

How can I resolve this and get my money back? I tried looking up
the company but no luck. This is such a scam or I've been hacked.
I did not receive an email or anything from them when I went to check
my bank account I noticed this charge.

DJ IIJIMA
[protected]@hawaii.rr.com

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9:49 pm EDT
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2Checkout.com software license

I haven't received my software license, no support responding and no refund was made.

Desired outcome: immediate refund

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6:15 pm EDT
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2Checkout.com A item I was charged through Paypal

I was charged for $42.79 on Sept. 7, 2021 form my bank supposely through my debit card. I have not made any purchases through paypal for sometime (a least a year or more). The charge was made to your company on Sept. 6, 2021 I would appreciate a refund for this charge that I did not make. I have contacted Paypal and disputed this charge and they said I had authorized it, which I did not. They had a transaction ID as: 4MD73607ME2555700.

Please review this and refund my money.

Carylon S. Jones
[protected]@gmail.com

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11:57 am EDT
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2Checkout.com Refund not received, disgusting customer service, product I purchased doesn't work.

On August 21, 2021 I made a purchase from Wondershare.com. I've been trying to contact this company buy email, phone (650) 963 - 5701, AI customer service and they've only responded to one. I bought and annual subscription and it is full of technical issues. I cancelled my subscription and emailed them, no response. Tried their customer service website, which seems to never have anyone to help and got no response. Then I called the phone number there is only one woman who answers the phone and she barely speaks above a whisper. She asked for my order number and assured me that I would receive a refund. She told me if I didn't to call back in five days. Five days later, no refund. I called back around noon. The same woman answered the phone. Instead of the usual customer service introduction you would hear, ("Hi/Good Morning This is_______How Can I Help You?"), this woman says "Can you hear me? Hello?", Her voice sounded like I just woke her up. After revealing to her that I was calling back like she said, "Okay." There was a long pause and then she hung up.

I realized too late that this company seems to actually be scammers who false advertise and take your money.

Payment Receipt: https://mail.google.com/mail/u/2?ui=2&ik=7b623ab368&attid=0.1&permmsgid=msg-a:r3051580752604634203&view=att&disp=safe&realattid=f_kst3ms810

Refund Request: https://mail.google.com/mail/u/2?ui=2&ik=7b623ab368&attid=0.1&permmsgid=msg-a:r8934881423023918264&view=att&disp=safe&realattid=f_kst3pf8v0

Invoice: https://secure.2co.com/myaccount/download_invoice/?invoice=2Xrl83Kas%2BqN6H2kfdi6nIOl5bjidMWn4dtnYJ22gaF%2BuIHl7WVxkcaW0Xblgau2

Desired outcome: If I could actually receive a full refund this time that would be nice.

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10:58 am EDT
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2Checkout.com credit card charge(2co.com*rev03/24_v)

i check my bank account and found a charge i did not recognize, i emailed them got no response, there was no email showing i made this purchase(cost on my credit card is $15.87).
my email is [protected]@sasktel.net, name gordon gellner
it says bitdefender of which i do not use, program i do use is norton. so do i contact my bank and make sure they don't with draw any more payments?

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10:25 pm EST
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2Checkout.com Scammers!!! Took over $500 of my legit transactions

I legitimately applied or registered an account for 2sell account with legit documents and everything they said to adjust on my website, I did everything for nothing. After getting sales over $500 they suddenly closed my account for no reason to take my money and use for their own good within a pandemic.

I was ridiculously scammed.

I registered and they did a manual review to my website:

1. Remove digital currency storage
2. Access to my client area
3. Only accept annual payment at a maximum... And so much more!

After a couple of sales, until I get over $500, they suddenly requested all my invoices and said they will review my account for no reason and told me to wait for up to 21 days before my money is released and when 21 days come along, they decided to closed my account for no reasonable cause and never responded to my questions further.

Screenshots:

Account closure
https://bit.ly/2UjbjG5

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11:51 am EDT
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2Checkout.com Unauthorized credit card charge on my visa

Jd james douglas:

2co.com are scammers. They charged my credit card $103.99 cnd on august 18, 2020, claiming it was fir manwarebytes 1310. This is double the annual charge. In addition, they nailed me for the same amount on august 19, 2019, the same charge. This company shows as 2co.com* malwarebytes 1028amsterdam when billed last year.

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12:19 pm EDT
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2Checkout.com Filezillapro software

I ordered Filezillapro software from 2Checkout on about 28 July 2020 it didn't arrive as a download after repeated request for it so I asked for a refund they replied that they only process payments! They said the product manufacturer does the refunds? Ticket# 4824335.

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5:26 pm EDT
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2Checkout.com Premium laser engraving machine

9/19/18 I ordered a Premium Laser Engraving Machine #[protected] (order 1263) and received confirmation on order [protected] on 9/19/18 from 2 check and Ninjanext. On the paperwork sent in my email, there was no tracking number listed. I contacted Ninjanet an 2checkout 11/16/18. 2Checkout said they were only responsible for the paymenbt and to contact the company. I have been trying to contact Ninjanet for the last year, with no response and now my emails come back undeliverable. I need to resolve this! I want my product or a refund. Please assist me. Valerie Young; [protected]@hotmail.com. Thank you

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7:34 am EDT
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2Checkout.com Malware killer

15/06/2019 I purchased Malware Killer from IOLO. downloaded product to be told already installed in better version. The program existing will not operate on the activation key I have . This means two purchases of product neither of which work and NO response from IOLO can be gained. I have tried various method to resolve this direct but either portal page not available or other sites do not assist in connection with IOLO problems.

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10:23 am EST
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2Checkout.com Fraud

This company whom I have never heard of placed a charge of $399.99 on my credit card. I have never heart of this company and called to get an immediate refund. How they got my card info/ I do not know. They had an address on file I have never heart of. I immediately contacted my bank to revers3 the charge. I do not know who these people are, nor what they do. This is how the company responded, and even used incorrect spelling to do so :
=
The client does not recognise this chanrege and would like a refund
First of all I am not a client and I want this matter resolved through legal procedures

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8:20 am EDT
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2Checkout.com a/c fan

I ordered an A/C fan for my elderly parents in Germany during a heatwave. they never received the item. I was asking for my money back and was told that the shipment was supposed to come from a third party and they consider their part in the transaction done. I did escalate the case to pay pal and hopefully get it resolved. Do NOT order from this company.

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12:17 pm EDT
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2Checkout.com parrot training book

Ordered Parrot Training Book over a month ago, July 10, 2018. The amount of $20.15 has been debited from my account, it is August 24th, and I have not received the book. Have called 2Checkout several times, even got on chat with whom I assume is the guy in charge, left a call-back number...but so far...NO ACTION. Expect a refund as soon as possible.

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2Checkout.com contacts

Phone numbers

1877 294 0273 +1 (866) 756-2075 More phone numbers

Website

www.2checkout.com

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