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Wish.com review: there is something wrong with your user account. please visit https://www.wish.com/payment-issue to resolve this. 123

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Author of the review
12:10 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Every time when I tried to submit my payment, this message will appeared.
Before this, I received a message asking me to send my photo ID and photo of my debit card. I have sent it several times but did not receive any response.message appeared Lately, the abovementioned -"There is something wrong with your user account. Please visit https://www.wish.com/payment-issue to resolve this."
Please let me know what is going on with WISH.

123 comments
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Marina Correa
San Leandro, Ca, US
Jun 03, 2022 6:21 pm EDT

I don't understand why I get, "Oops, not with user acct.." for my picture upload and my credit card to go through.

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Brandochic
, US
May 16, 2022 9:45 am EDT

Hi! I too am having this issue and their customer service is a joke. They just keep sending me the same "tips" to try over and over like they compiled and pasted them. Ots so frustrating!

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Dina Paulus
, US
Mar 01, 2022 10:20 am EST

Why was I charged more for an item than what was sold for?

View 0 more photos
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Deverton Douglas
Birmingham, England, West Midlands, GB
Aug 09, 2021 3:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered a laptop, when it did not arrive I checked the notification, it said that it was delivered but it was not delivered at my address.
I informed Wish and nothing was done about it. I went to my credit card company and claim my money back.
Wish then blocked my account, when I contacted wish I was asked to upload photographic ID for identification.
I I’d that But my account is still block.
I am very disappointed that Wish give no protection to customers, but rather punish customers for going the our banks to claim our money back.

I tried contacting support but told that I must first contact payment issues but payment issues do not address my situation.

I have been ostracised by Wish for no fault of my own, how can this happen to a loyal customer.

I started another account, bought another laptop.
I received a message that the item was no longer available and was given the option of choosing another item.
I asked for my money back, I received a refund by them Wish went on to block that account too.

Can I have some explanation please

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Lyn Lang
, US
Oct 05, 2021 4:02 am EDT

I have had the same thing happen to my husband. Our purchases totalling $945. PayPal don’t to know. Wish has blocked his account and then it said upload photo but to no avail. we are unable to contact anyone.

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Kehinde Omowumi
Ibadan, Oyo, NG
Jun 20, 2021 1:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm having problem with payment and I have ordered some goods.please I want you to resolve the issue on payment.
Thanks

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Help58
, US
Apr 14, 2021 11:42 pm EDT

I recently experienced the same issue. I'm guessing its because I reported one of their sellers and escalated the issue & reported false advertising following a refund request with PayPal & opened another case with CONSUMER AFFAIRS, so they are currently under investigation. Instead of taking the PROFESSIONAL APPROACH & working with these agencies until the situation is thoroughly investigated & holding their own vendors responsible, the entire company decided to take it to heart & terminated my account. The only explanation that I received from their agents was that my account had been "BLOCKED" with no reason behind it. I've been a wish customer for nearly 3yrs & I've never had this kind of issue UNTIL RECENTLY after filing a dispute along with pictures & tons of other evidence of being swindled by a vendor of theirs. So THIS could be the only explanation as to why I now have NO ACCESS to my account.
Accounts aren't just "BLOCKED" for no good reason. Pretty unprofessional & juvenile if you ask me. Anyone else going thru a "payment issue" such as mine started out as, double check & go to "contact an agent" & inquire why you have limited or no access to your account, & try to remember whether or not you have an open dispute with this "company." These people obviously aren't business savvy enough to handle disputes, as they wouldn't just DISABLE someone's account clearly because THEIR VENDOR is unreliable.

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stephen boudreau
Abbotsford, CA
May 16, 2021 11:58 am EDT
Replying to comment of Help58

Yes I am going through the exact same thing and I've been screenshotting everything and plastering it all over the BETTER BUSINESS BUREAU COMPLAINTS SITE! I WILL FIGHT STEADY AS WISH WILL NOT EVEN LET ME SPEND MY WISH CASH OR SPEAK TO CUSTOMER SERVICE ABOUT ANY OF MY ORDERS?! I'm going to screenshot your complaint to I u don't mind and send another complaint on BBB...I suggest you do the same and file complaints on BBB!

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Tommy Wyrick
, US
Feb 21, 2021 9:56 pm EST

there is something really, really bad with Wish.

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J. Parke
, US
Jan 26, 2021 1:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

After reading many of the comments from Wish's customers I have to concluded that Wish is not a great company to deal with. I have been a good customer until about a month ago, I went to purchase one or two items only to get a message, "Something is wrong with your user account". I have tried several times to get in touch with customer service and received only useless information. I tried to use a different visa card, and change mode of payment and getting the same result. I'm frustrated and don't know who should I turn to.
May be Wish is too big and does not care for its customer any more. This is the road for a down fall. A company cannot get too big that it cannot fail.
J. Parke

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Susan Kong
, US
Jan 11, 2021 11:06 pm EST

I am also waiting for my account to get unfrozen... I have sent my picture id many times... no response don't know what is going on... please fix it... I have a lot waiting in my cart... getting close to loosing a good costumer dskong@aol.com

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Aaron Clark
, US
Apr 08, 2022 3:28 pm EDT
Replying to comment of Susan Kong

Have been waiting 2 years still blocked no explanation impossible to deal with

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Daniel Coco
Lauderhill, US
Dec 24, 2020 11:24 am EST

I want to order something. How do I create an account?

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Help58
, US
Apr 14, 2021 11:44 pm EDT

You may want to READ ALL OF THESE COMMENTS and reconsider opening an account with WISH.COM

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Christine Chase-Hapi
Werribee, Melbourne, AU
Dec 19, 2020 5:40 am EST

The last time I made a purchase was probably about 2 years ago but since then my debit card has expired. I have been wanting to make a purchase for about the past 3 weeks ago but obviously had to change my debit card details. so have gone through the process... settings, manage payments, deleted previous card details and entered new card details but keep getting a message... oops can't update details, please enter correct details... or words to that effect, but the details were correct. emailed wish my frustrations as I had tried about 4 times.. a message said I would get a reply in about 3 -5 days... it's been about 3 weeks now and still no reply. why have I not received a reply? this is lingering on too long. why can't I change my debit card details... this us totally getting frustrating... grrr

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helen burman
, US
Sep 07, 2020 7:28 am EDT

tried to order some silk flowers went to checkout my old debit card number came up. Tried to change for new card number have now been blocked. Tried to contact wish says must show id photo which i have not got cant contact customer services very upset as i have had lots of thngs from wish and these were wanted for a wedding

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Ranj kaur
, US
Aug 31, 2020 3:16 pm EDT

Keep getting message there is something wrong with your user account. Please visit wish.com/resolve payment issues. I have done this several times but to no use. I have tried to delete and then the details again. I’m getting annoyed

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Shanki
Bethlehem, ZA
Apr 15, 2021 12:24 pm EDT
Replying to comment of Ranj kaur

My payment remained declined

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Sharlene Howell
, US
Aug 25, 2020 9:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I tried to change my payment method and still nothing

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Gordon Tt
, US
Jul 25, 2020 11:06 am EDT

I intend to write direct to the ceo of wish = maybe the ceo does not care. but if he receives enough annoyed customer lettters then maybe he will realize that he has to improve wish.com
Here is the address:
mr peter szulczewski
Ceo at wish.com
Headquarters: 1 sansome st.
40th floor,
San francisco,
Ca 94104
Usa

Maybe mark the envelope as "personal and confidential" to help bypass overly protective staff, so that your letter is delivered to the ceo

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slip slide
, GB
Jun 20, 2020 4:17 pm EDT

Keep telling me something wrong with my account, send picture which iv done 3 times, also said to come here but I feel this is also a waste of time

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slip slide
, GB
Jun 20, 2020 4:14 pm EDT

Wish keep telling me something wrong with my account, send photo of me, done this several times and nothing, NO RESPONCE AT ALL!

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bonny.curran
, US
Jun 02, 2020 2:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hi just want to add a new card to my account please can you resolve I don't want to lose the items in my basket

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Roya sh
, GB
May 22, 2020 12:07 pm EDT

Order ID: 5e98f64e96b78704a2219ec9
My ordeal changes the date of receipt of my orders several time.

At first, they gave the date on 24 April after that 19 May and now 3 June.What’s happened ?Where are my orders? When do I receive them?

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Frogsqueezer
, US
Apr 10, 2020 6:46 pm EDT

Me too. never any response from wish — just the same message every ten days or so.

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Shittu abdulRahmon Abiola
, US
Feb 06, 2020 6:37 am EST

I was unable to make payment after filling all necessary information from my credit card

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Linda Olivares
, US
Jan 01, 2020 3:02 pm EST

I am trying to place an order and I keep getting the message there is something wrong with your user account please visit www.wish.com/payment-issue. The problem started when I placed an order and the money was taken, I received a confirmation email and then a day later they told me there was a problem, to send a copy of my bank statement which is not happening. They then refunded the money from the orders and told me I could order again. I have tried to order again and they asked for new card information which I entered and got the message as stated. Please can we get this issue resolved as I would like the orders I have in my cart!

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maria bell
, US
Dec 28, 2019 10:29 pm EST

I have the same issue at checkout. Opps there is a problem with your account.

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andy1955
, US
Dec 12, 2019 9:27 pm EST

I don’t know why something wrong with my user account! can you help me! let me order something. thanks!

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Azniv12
, RU
Dec 10, 2019 3:45 am EST

Я не могу отправить заказ на мои сайты везде сайта есть деньги у меня не могу использовать

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T Parekh
, US
Dec 10, 2019 12:55 am EST

I am trying to buy product online, sometimes wrong my payment account, I need to what?
Pls help thank you

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Kelsy
, US
Dec 06, 2019 2:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

I just bought some items, went back on to buy more and now it won't let me, keeps saying I have an issue with my account. N I guess it's asking for a picture of my driver's license? No thanks. I just used my card no problem. But now I can't ? What's wrong with this app

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Aisha Wali
, US
Nov 28, 2019 3:36 am EST

I have been trying to make payment but it keeps on giving me this feedback too.
Thank you

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Angelina7
, US
Nov 25, 2019 9:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Well I guess I got ripped off too, I ordered almost close to 300.00 for my families Christmas gifts, and I wanted a bracelet I liked and this pops up Oops, OOps OOps, like if my debit card was a fake, then why are they receiving my money from my bank for 300.00 before I tried to order the bracelet? They advertise 75cent for this and 75cent for that and then you dont win so they ask you how you want your money refunded, they need to refund me my 300.00 I am a depressed /anxiety person on meds, this company has caused me 2 panic attacks over this, what do I do wait until Christmas on my purchases or lay in bed all day from depression? They are fake con artists and we cant do anything to get our money back. They have embarrassed me in front of my family and made my Christmas sad, I even ordered Christmas lights and a projector for my family, I cant order anything else cause they took all my gifts.They wont let me go to see my orders, hell they wont let me back in . But I know what I ordered, I wrote everything down. I have a feeling We are going to hear more about this Wish company on tv I hope, ripping people off at Christmas shame on them

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debbiejking21
, US
Nov 20, 2019 10:03 pm EST

Never shop at wish.com again! been a customer fro 2 years and these past few months I have gotten wrong items no one getting back to eb then my account was hacked! I signed into my account to check an order and make another request and complaint about 2 items. one was broken and one the wrong color. I logged in and then ny password I knew was right would not work and then I asked for help and then went to my email and created a new password and then I got in my account and it was gone! no orders, order hostory, no points, no saved items and it said I was a new customer. what the [censored] my account was hacked and al my personal info taken and my accopunt swiped! I sent an email to wish and they said it would take 3 days to get back to me! my account was hacked and 3 days. they got back to me and said this "olá debbie,

Thanks for letting us know about this issue. due to the sensitive nature of this topic, we will have to redirect your concern to the appropriate team at wish.

A representative from the team will be in touch as soon as possible.

Andrew
Wish customer support" and that was nov 11th and still nothing everything is sent me in a different language and the translated. I cant reach a live person either.

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carol London
, US
Nov 18, 2019 6:59 am EST

I'm having same problem but they want a picture of my driving licence which is NOT going to happen I'm not that STUPID,
I don't care if it is supposed to be a secure site, plus I don't drive anyway so therefore don't have a driving licence,
I don't know what wish is playing at but they will be losing a LOT of customers & a lot of money,
Come on wish what are you playing at?

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mikeesvalente
, GB
Sep 01, 2019 8:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I signed up with an email and password but now the only way to sign in is with Google or Facebook (no"with email")

How blatant can they be just wanting to mine our accounts for information!

I cancelled an order but received no acknowlegment.

Then I read all the feedback messages on here...

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Sindy Gabriel
, US
Aug 23, 2019 4:25 pm EDT

They sent me a message saying that i need to send my email address and my bank statement in other for me to be able to get my wish account continue to shop online and ever since i have been trying to make a purchase i can't because I have been blocked by this message i can't do anything help me

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tiermack
, US
Jul 25, 2019 11:10 am EDT

Yeah, I have the same problem. Been going back and forth with Wish since November 2018. They gave me Wish cash, however, I can never order and my bank will not give me my money back either, 496.00. So what the [censored] are we suppose to do can not order or get my money back. Who can help us?

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Michael Hollingworth
, US
Jul 23, 2019 5:36 pm EDT

My account has been blocked to to buying stuff for grand kids it tells me to go here to resolve I have over 200 dollars of stuff to be refunded but money has not been refunded an my account has been closed why

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Frickinfrack
, US
Jun 07, 2019 12:22 pm EDT

So far so good. Last time it kicked back my order within a few min, so hopefully this is the problem. Fuuuuuuucckkkk. Testing the censors. Sorry if it offends anyone

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Frickinfrack
, US
Jun 07, 2019 12:23 pm EDT

It totally censored that! I wrote the eff word with like 10 u’s and a couple ck’s

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Frickinfrack
, US
Jun 07, 2019 12:24 pm EDT

Fyyuuuuck

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Frickinfrack
, US
Jun 07, 2019 12:18 pm EDT

I created an account with my Facebook account to try and see if it works. They probably want us to use that so they mine it for info or something. They really push for the Facebook login. I’m testing a few cheap orders to see if it works. I’ll come back here and post again with what happens. Hope I’m able to help some of you folks out. Later.

Ps does anyone else’s screen scroll down randomly while they’re typing on here? Maybe it’s just me. Idk. Either way it’s [censored]in weird. Piece of [censored] just did it again. Whatever

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Frickinfrack
, US
Jun 07, 2019 12:07 pm EDT

I sent them a bank statement but I blocked out my info on it and they cancelled all my orders. I guess they were trying to steal my info and didn’t like what I sent them. I called the bank and the bank approved all my orders but wish declined them, so there must be some sort of scam going on with them. Why can’t business just be conducted honestly anymore these days? There’s always somebody out there trying to pull a fast one on people. It IS based in China, though, so it kinda makes sense. [censored]ing China. Thanks Trump.

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Brittany123
, CA
May 26, 2019 8:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I just got a message like that like wtf I’m already trying to give my credit card I think I’m going to go to another store that’s cheap like wish this is way too much I’m just trying to buy stuff

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Frickinfrack
, US
Jun 07, 2019 12:19 pm EDT

Did you sign up with your FB or email? Mine did it too. Just wondering if that’s the problem.

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Dina Paulus
, US
Mar 01, 2022 10:23 am EST

Yes you should. I got overcharged and it’s been a month an nothing!

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Teo seng wee
, MY
May 06, 2019 5:05 am EDT

I hv the same problem...irritating it kept popping up.
I hv no prob other site.

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Ofori
, US
Jul 16, 2019 4:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

can i have the other sites