Yoox

I've been a regular Yoox shopper for over 3 years and truly, there is no better place to find a great fashion deal. It is perfect if you're one of those people (like me) who follows designer fashion very closely but doesn't feel the need to buy things on-season. Wait a while, and as if by magic, chances are you WILL see your favorite items sneakily pop up on Yoox at big discounts! It is also perfect if you just want a bargain high quality item, end of story!

The only thing is, their size advice can be inconsistent, so really make sure you know your size (especially shoes) in a particular designer before you buy.

In my experience, they deal with problems efficiently and effectively. I bought an iPhone case which turned out to be measured incorrectly and therefore incompatible with my phone model, so I called their customer service hotline and they swiftly arranged for a full refund without the restock fee deduction.

Keep it up Yoox!

I have been customer of YOOX in USA since 2006 and now I live in EU and use them still because of their selection and prices on premium merch. I have never ever had problem with Yoox customer service, ever. All these one star reviews are from mentally $#*!ed people, I swear. Yes, I occasionally received damaged or wrong items, Yoox always promptly refunded my money and once offered to pay for dry cleaning of my clothes due to dye spots left by one of their items. The prices and selection is unrivaled by any online store or brick and mortar. Sacks5TH or Barney's don't have 1/10th of what Yoox have in stock. Yes refund might take 2-3 weeks (my European friends need to STFU about their refunds) Europeans are such a small-time thieves that they suspect everyone of being them every time all the time. Stop it, your pathetic refund is coming, stop crying you indolent Socialist babies. One thing I would agree with; store credit is not convenient option for refunds. Otherwise, Long Live Yoox!

I've used Yoox for over 3 years and have found every aspect of their service of the highest standards. Never once have my returns been disputed, however refunds can take up to 2 weeks upon reception in Italy, especially during the holiday season.

As for their products (I'm a male living in France), almost impossible to find equivalent quality/price clothes in bricks and mortar shops, and other online retailers are either outrageously expensive or sell junk. The vast majority of their brands are Italian, and the mid-upper range names rarely distributed outside of Italy are especially worthwhile.

Ordering clothes online means that you have to be more than ready to send back if the variables: size/fit/cut/fabric/appearance don't suit. A useful technique is to order more than one size of the same article and a number of similar items and then make an appropriate choice.

To summarise Yoox is a large company (turnover in excess of a 500 million ?) quoted on the Milan Stock Exchange, they're deadly serious and professional.

I was really nervous to order from YOOX after reading all the reviews. I received my first two orders and I want to share my experience. The first order was a pair of women 7 for all mankind jeans with gold sequin and rhinestones on back pockets. Retail would have been $250 and I got them with tax included $69. The website pictures were horrible and I was nervous I wouldn't like the jeans and they were the only pair left. They arrived neatly wrapped in tissue and had all tags attached in were in perfect new condition. Second order came today. I bought two Armani Jeans Sequin front sweaters in burgandy and black. They were size 48 US size women's large. They retailed $240 and I got them for $150 total after tax. All tags were attached and they came boxed neatly in tissue new and perfect condition. I'm waiting on a Burberry Prorsum coat I ordered last Monday to still ship. It was the only one size 46 US women's size 12. It retailed $2000 ish and I got it $659 after tax. I'm praying it fits and comes in the same condition as my other items. So far I am very pleased with YOOX and would order from them again.

I have purchased at least 10 pairs of shoes and 5 garments from this site. First time skeptically so and with reason after purchasing after seeing all their negative reviews. I also have had the need to return most of the shoes for an exchange or refund because of euro size conversion, which even buying in store can be an issue between brands. I followed their return instructions and have done so without any problem on their end. The $6 return fee does make me grumble a bit but I figure if my shipping fee was free that it's still saving me gas and time. While I pretty much assume at the prices that I am not buying from Nordstrom and assuming some greater stipulations of purchase, I promise if I do have a not so great experience with them I will update. Also, don't know about the counterfeit accusations. I have serial numbers on some of the items I have bought and they all are legit. I also have inside knowledge of high end fashion manufacturing in my career to know that even the non-brand-name goods are of superior quality material and construction. I wish everyone else had these same experiences I have had with Yoox. It's sad to see they have reports they didn't.

It took me years of YOOX shopping to figure out what the heck their crazy system is. Yes, the descriptions are woefully lacking, and I'd much prefer that they allowed customers to leave reviews on items until they're completely out of stock, but the thing that's made me stick with the site is the fact that I've figured out how to end up with goods that were made in Italy or other parts of Europe, from shoes to clothes and bags. They don't always have the lowest price, but they do always have unique European pieces that you're never going to find at American department stores (they also sell plenty of stuff made in China, so it's not all high-end). If you like shopping through a site that has a high amount of stock for all of the merchandise being sold, that has a lot of photos of the items from every angle, that allows customer reviews, and that doesn't deal in a lot of past-season pieces, then YOOX probably isn't for you. But if you like to hunt down distinctive pieces that you're not going to see on anyone else in your town, YOOX is definitely for you. I've never had customer service or shipping issues in the several years I've been a customer, even when one of my shipments came all the way from Italy.

I ordered an Emporio Armani blazer which had struck me as totally unique (gray mesh semi-synthetic). The item was exactly as ordered, fits well, and is extremely cool. There is NOTHING in Canadian stores like it. Got it on sale, and the service was very fast and efficient. It is a great piece, and adds a lot to my wardrobe. It becomes whatever color you wear under it, which is way cool. I like to pair it with a dark violet or neutral shirt and faux leather or a knitted tie - looks great and makes me feel like a million bucks.

As a cancer patient, dignity is a very big thing to me, and this item fits the bill 100%. My girlfriend (who is blind), cannot stop running her hands over it. It was a very good experience, but unfortunately (fortunately?) women are drawn to it, mostly for the texture and unique design. I've had several complete strangers (9 women so far) come up and want to feel it; good for a few laughs, although my girlfriend is not so impressed. Not bad though, for an average-looking 57 year-old guy.

I highly recommend YOOX for unique or high end wear. Lots of choice, don't be shy, have a bit of fun. YOOX is a mandatory stop 'n shop for the gentleman looking for a bit of flair in his look.

I think that pretty-well covers it. This was a very good purchase.

I was initially worried about ordering from YOOX because of the MANY bad reviews, but I really wanted a pair of shoes that i couldn't find anywhere else. I ordered the Skechers Premium Heritage D'lites 3.0 - Joy Summer. After ordering i called customer service to make sure my order had went thru and they were nice and helpful. When I received an email saying my order had shipped I hit the Track Order button and on the UPS website it said order not found. I called customer service and told them the problem they said it can take up to 24hrs to show up in the system. I checked the next day on UPS and I was able to track my order. I live in the United States in Virginia. I ordered the shoes on Friday, July 17,2020 and received them Wednesday, July 22,2020. I didn't pay for expedited shipping, just regular shipping. I have bought things here in the United States that haven't arrived as quick as that. When my shoes arrived they were in perfect condition. Even the box they put my shoebox in to ship it to me was great. It was like one of those thick type boxes that companies ship to people so they can return their game console, (like Xbox or playstation), to be repaired. I had a great experience with customer service, shipping, and with the product I ordered. I will definitely buy from them again and would recommend them to people.

This review was given to Yoox US after placing 160+ orders over a 4-year period. Sales terms and conditions and customer service may differ in other markets. Some of the reviews here are entirely fabricated. Please judge with common sense.

Yoox Net-a-Porter group is the world's largest designer fashion online retailer. Yoox owns and sells an enormous collection of off-season designer products acquired from brands and retailers at sale price all year round. Yoox has completely changed my relationship with designer fashion from unfamiliar and unrelatable to a wealth of knowledge of the market and brands, because it made designer fashion more affordable and accessible. On Yoox you will find up and coming brands, obscure niche brands, heritage luxury brands, brands that no longer exist today, and the vast collection of contemporary brands at prices that drop overtime.

I've always used free standard shipping delivered by UPS and Yoox has consistently fulfilled my orders within the time frame it stated (usually quicker than 5-8 business days). I can count the number of defective products or wrong orders I received in one hand. This rate is reasonable considering its transaction volume. Yoox customer care has been fair and efficient in issuing refund or price adjustment. If Yoox is responsible for the return, return shipping is free and full refund includes sales tax.

Your finance is protected by the law. Yoox as a public company is unlikely to conduct business in a way that causes your financial loss. Although I've had a few negative encounters with customer care, I'm very pleased with Yoox's service as a whole and believe my opinion based on 4 years of frequent interactions with them can give you the confidence you need.

I am a three-year active customer on YOOX. Recently I purchased a "last item" pair of Testoni shoes that were listed as a size 13. I have purchased shoes before on YOOX that were size 13 and never had an issue. I understand the policy governing last item purchases. However, when the shoes arrived and I tried them on, they were clearly not a size 13. They were too small and the size on the box was overwritten by a black marker. There was a small sticker on there that looked like a 12 (maybe size?).

I contacted customer service and explained the issue and they claimed the "last item" policy states no returns. My contention is that if you misrepresent the size of an item and the customer gets an incorrect item, there should be a recourse whether it is an exchange, credit or refund.

I will likely just donate the shoes to charity, but I was so agitated by their flip response, I decided to terminate my account with YOOX.

I have unfortunately made an order by YOOX. I wanted to cancel immediately, as I have chosen the wrong payment method, but it was not possible. A change of the payment method was not possible either. So I have received the package and immediately, next day morning I did return 3 pair out of 4 pair of shoes.

This happened on the 21st of July. Since then I am waiting to receive over 300 EUR back! Each time the customer care sends other time frames as normal, 3 days plus 4, 6,7 whatever. So here I am very short before a police report over my lawyer, as I never have experienced such an impertinence of being a customer anywhere else before. So I will immediately delete all my profile once I get my refund.

I was a really happy customer of YOOX, and I ordered a lot of clothes from them. But my last experience has left me feeling disappointed and unsure if I will shop there again. I bought two of the same items because the price had dropped, and I returned one of them. However, YOOX refunded me for the wrong order - the second one, which had a lower price. They even made a return request for that order themselves in my profile! I contacted customer service, but their responses were just generic copy-paste answers. I had to explain the situation all over again in every email. It was frustrating.

Finally, they confirmed that they received the return I really sent and would refund me with the correct amount. But days passed, and nothing happened. I wrote to them again, but they ignored several of my emails. It was very unprofessional and disappointing. I couldn't believe they didn't care about losing loyal customers.

After I left a review on Trustpilot, customer service contacted me and asked me to send them a code from the item. I asked them why they needed it and what the problem was, but they didn't respond. Finally, they refunded me for the correct return (the price difference).

I decided to return both of the same items I bought, but I couldn't because the return request for the non-refunded order was blocked - YOOX made it themselves. When I tried to open it, it said I couldn't return any more items (even though I hadn't returned any). I contacted customer care again, and they asked me for photos of the item and the code. I didn't see the point of that, but I sent them anyway.

After that, there was no response again for days, and they ignored my emails. I couldn't believe they continued to act the same way after the first strange situation. It's really disappointing to see a company treat their customers like this. I hope they improve their customer service in the future.

I've been a customer of YOOX for 20 years now, and I've always been satisfied with their products and services. However, my recent experience with them has been quite disappointing.

On February 5th, 2022, I made a purchase on their website and received an email confirmation shortly after. However, a few minutes later, I received another email from PayPal about a refund for a canceled order. I checked my YOOX account and saw that the order had indeed been canceled. I was confused because the item I had purchased was still available on their website.

I called their customer service a couple of days later and spoke to a supervisor named P. He told me that they didn't know why the order was canceled and that they were looking into it. He advised me not to make any more purchases until they figured out the problem.

Four days later, I called again to follow up on the issue. I spoke to a customer service representative named A, who was not very helpful. When I asked if other customers had experienced the same problem, she said she couldn't give me any personal information. I just wanted to know if there were other people having the same issue, but she wouldn't tell me. I later found out that another reviewer on the website had the same problem.

A told me that the issue had been escalated to their headquarters, which was closed for the weekend. I had to wait until Monday to find out what was going on. I was frustrated and annoyed that I had to make multiple phone calls just to get some answers.

What bothered me the most was that YOOX never reached out to me to let me know that there was an issue with my order. I had to call them three times to find out what was going on. They didn't even send me an email to apologize for the inconvenience or offer to help me make a purchase once the issue was resolved.

Overall, I'm extremely disappointed with YOOX's customer service. They get zero points from me. I hope they can improve their communication and transparency with their customers in the future.

This website is a real mixed bag. They have a huge selection of clothing, jewelry, handbags, belts, and more for both men and women. The designers and manufacturers are all Italian, which sounds fancy and high-end, but the reality is that the clothing is often flimsy and poorly represented. The discounts they claim to offer are also questionable, as there's no real way to compare prices with other retailers.

But the real kicker is their customer service. I had a really frustrating experience with them recently. I placed an order and then found out that it had been delivered to New Jersey, even though I live in California. I contacted UPS, who told me to contact PayPal since that's how I paid for the order. But when I reached out to YOOX to ask for help, I got a really strange email from someone warning me not to make any future "claims" against them or I'd be blocked from ordering again. It was really aggressive and made me feel like they didn't care about my problem at all.

After I wrote them a strongly worded letter, they did eventually apologize and refund my money without asking me to return the items. But then, when I tried to place another order a few days later, they confirmed it and then cancelled it within the same day without any explanation or apology. It was really frustrating and made me feel like they don't value their customers at all.

Overall, I would say that YOOX is a website to approach with caution. They have a lot of items to choose from, but the quality can be hit or miss, and their customer service is really lacking. If you're willing to take a risk and deal with potential issues, then go ahead and shop with them. But if you want a more reliable and customer-friendly experience, you might want to look elsewhere.

I gotta say, I had a pretty rough experience with YOOX. I saw some cute clothes on their website and decided to give it a shot. I ordered a few things, but unfortunately, they didn't fit quite right. So, I decided to return them. That's when things started to go downhill.

Late one night, I accidentally hit the wrong button and ended up with store credit instead of a refund to my credit card. I immediately sent an email to customer service explaining my mistake, but they claimed they never received it. So, I was stuck with store credit that I didn't want.

I tried to use the credit to buy a couple of items, but they didn't work out either. When I returned them, YOOX actually increased the amount of my store credit instead of refunding my credit card. I was so frustrated! I called customer service to complain, but they just pointed me to some legal disclaimer buried on their website. It took me seven whole months to finally use up the store credit.

To make matters worse, I also bought a Marni bag from YOOX that fell apart after just a few wears. The shoulder strap was glued instead of sewn, and it separated. And now, the latch is broken too. I'm so disappointed in the quality of their products.

I will say that YOOX does have a huge selection of clothes and accessories, but they really need some competition. Net-a-porter is way too expensive, and Zappos couture doesn't have nearly as many options. But with YOOX's terrible return policies and shoddy products, I don't know if I'll be shopping there again anytime soon.

I gotta say, I'm a bit worried after reading some of the reviews about YOOX (yoox.com). But I've been a loyal customer for a while now and haven't had any issues until recently. I ordered some items in December and had to return a few before Christmas. I got an email in early January saying my return had been accepted and I was expecting my refund soon. But then things started to slow down. I noticed that order processing and shipping were taking longer than usual. And now, after reading some of the other reviews, I'm starting to wonder if I'll ever get my refund.

But then, on January 4th, I finally got an email saying my refund had been requested and that it would depend on my credit card company. I was relieved to hear that things were moving forward. But then, on February 23rd, I got another email saying there had been a technical error and they couldn't process my refund to my original form of payment. I was pretty frustrated at this point, but they did offer me a YOOXCODE for 15% off and free express shipping. So that was something, I guess.

They also said they had issued my refund in the form of Moneyoox, which would apply automatically to my next purchase while logged into my account. But if I wanted an alternative to Moneyoox, I could contact them with a PayPal account to transfer the balance to. I'm still a bit skeptical, but I appreciate that they're trying to make things right. I just hope they can get their act together and start processing refunds in a timely manner.

I gotta say, my experience with YOOX has been a complete nightmare. I bought this Marni top for ?157 on May 9th, but it just wasn't working for me. So, I decided to return it on May 18th by taking it to a UPS drop off point. Unfortunately, they couldn't scan the label that YOOX had sent me. I was pretty frustrated, but I called up YOOX customer service and they told me to contact UPS and ask them to fill out a Waybill to return the item. I did that on May 20th, and I made sure that everything was filled out correctly before sending it back.

But then, I didn't hear anything from YOOX for a whole month. So, I called them up on June 5th to ask about the return. They told me that they still hadn't received the item and that they would open an investigation. They said that I would hear back from them in 8-10 working days.

Well, it's now the end of July and I still haven't heard anything from them. I've called them back every 8-10 days, but they just keep telling me that they're waiting to hear from UPS and that someone will definitely contact me soon. But today, when I called for the fifth time since June, they told me that there was nothing they could do and that I couldn't speak to a supervisor or get the name of someone to complain to. I'm beyond frustrated and angry at this point. As a consumer, I feel like I have rights and that YOOX should have procedures in place for refunds when things go missing in transit.

I'm planning on contacting the consumer watchdog and spreading the word about how inefficient this company is. I definitely don't recommend buying from YOOX. Their customer service is a complete joke and they clearly don't care about their customers.

I am so frustrated with this company, it's unbelievable. This was my first and last time ordering from them. I sent them an email to express my disappointment, but I doubt they will even read it.

I was excited when I first found out about YOOX because they were the only company that had the Pharrell William Adidas in stock for little girls. My daughter starts school on August 13th, so I thought these shoes would be perfect for her first day of Pre-K. She wears a size 12, so I ordered a size 12, which was confirmed in my order confirmation. However, when I received my order, I was disappointed to find out that I did not receive a size 12. Instead, I got a size 11 1/2.

I called Customer Care to explain the situation, but the representative was not helpful at all. She told me that I needed to go to UPS and return the shoes. First of all, don't tell me what I need to do. Secondly, it was not my mistake in the first place. I have to take time out of my day to return some shoes I did not order. If the warehouse did not have the size 12 in stock, then why was I not notified of this so that I could get my money back in the beginning? Why do I have to wait until the last minute to receive some shoes I did not order and then determine if I will send them back or not? That's not customer care!

I'm beyond frustrated. It's very inconvenient for me. I don't think this is right. The shoes cost way more than other retailers also, so basically I was tricked in so many ways by this company. From getting the wrong size to being told what to do by "customer care" before I even made a decision, that's ridiculous. Now I have to find my daughter some more shoes because I'm stuck with these shoes. There's no way I should have to go through this. I order online all the time, and I must say this has been my first problem. I did not expect this from a well-known company like YOOX.

I hope they take my complaint seriously and do something about it. I'm not happy about this at all.

I recently purchased a dsquarde jacket from YOOX and was excited to receive it quickly. However, upon opening the package, I was disappointed to find that the jacket was damaged. I immediately contacted YOOX and was told that my only option was to send it back for a refund. I was frustrated that they would send a damaged jacket in the first place.

After sending the jacket back, I decided to give YOOX another chance and purchased the same jacket again. Unfortunately, I received another damaged jacket. I called customer service multiple times and was finally told that they would issue a refund and offer me a 20% discount code for my next purchase.

While I appreciate the effort to make things right, I am disappointed in the quality control at YOOX. It seems like they have blind people working in their warehouse, as sending two damaged jackets is unacceptable. I also think that some brands should not allow YOOX to sell their products, as it reflects poorly on the brand's name.

Overall, I will not be purchasing from YOOX again. While their prices may be lower, I would rather pay a bit more to order directly from the original brand's site and have the peace of mind knowing that I am getting a quality product.

Been shopping at YOOX for more than a decade now and I gotta say, their merchandise is top-notch. But when it comes to customer service, it's a whole different story. Just recently, I tried to place an order but noticed that the tax computation on their website was way off. I didn't push through with the order and called their customer service instead. The agent who answered was a real piece of work - rude, arrogant, and didn't seem to understand what I was trying to say.

So, I decided to write a letter to their customer service and even sent it to four members of their corporate staff, hoping to get an explanation or at least a response about the tax discrepancy on their website. But guess what? I didn't get any response from anyone.

Out of curiosity, I tried to place an order again later that week and got the same result. For context, the sales tax in Seattle, where I live, is 10.25%. But YOOX was charging me 11.8%. Is this some kind of algorithm gone rogue or is YOOX trying to pull off a scam? I'm not the only one wondering.

I even tried to place the same order with a different address in a different state and lo and behold, there was still a tax discrepancy. I attached some images to prove my point. These screenshots were taken from the YOOX website for items at different price points on various days over the past week and a half. As you can see, YOOX is overcharging for sales tax by a significant amount.

I'm not one to accuse without proof, so I filed a complaint with the US Federal Trade Commission and the WA State Attorney General. It's clear as day that this is fraud. YOOX needs to get their act together and fix this issue ASAP.

I have been shopping from YOOX since 2000, and for most part things have been ok, but when there are issues, customer service is not only incompetent, but they outright lack any sense of customer service and customer care. I really hope leadership make some significant changes. For instance, I asked to speak with a manager or a supervisor, and I was told that they would not allow that. This is unbelievable.

El dia de hoy 28 de jul. de 2022 7:13 a. m. Realizé una compra a la empresa YOOX por medio de la aplicación, el valor exacto de la compra es de 168 dolares, procedí con el pago con mi tarjeta debito Visa y la empresa YOOX hizo el descuento de mi saldo por ese monto. En ese momento luego del pago me llega este mensaje por correo:

(Gracias por comprar con nosotros.

Su pedido realizado el 28-07-2022 ha sido recibido. Su número de pedido es 2807YCF8D22386.)

Ya luego a las 11:45 a.m. me envian otro correo diciendome esto:

(Juan,

Le informamos que su pedido 2807YCF8D22386 y los cargos relacionados con la Tarjeta de Crédito han sido cancelados.

Gracias,

YOOX)

En resumen hize mi compra, pagué por ella, y la empresa cancela mi pedido.

Pido la pronta devolución del total de mi dinero (168 dolares) o en todo caso me envien los productos comprados.

Fraudulent scam fake site -

Steals data & money - no products

March 9.2022

Not to be trusted

If the price seems to low it’s because it’s a rippoff

Order 2911y589221188

Return 0712a94x21ptbr

Return only partially refunded by yoox (€130.00 on dec 20, 2021). Further refund of 199 eur is still due from yoox to me (liu jo coat - item code [protected], item returned to yoox but not refunded).

For 3 months customer service failed to explain to me where this refund is or investigate missing deliveries with ups.

Two of my returns seem to me lost by ups, but yoox didnt bother to investigate:

1zw957899117004870 - lost in italy

1zw957899117099555 - lost in france.

Hi,

I ordered an order through yoox and was quite happy with how they deliver orders in great condition and very quick.

Them mentioned on the website it’s will take maximum of 7 to 10 business days ( as it was cash on delivery)

I have returned the items, and refund was accepted and now the company don’t comply with their refund policy.

And they insisting on ( receiving the money after 30 business days from company acceptance)

I sent three emails to company with same answer which is to wait 30 business days and not cooperative at all.

Please find screenshot of their policy as well as their emails.

Thanks

Personal 20% promocode provided by email is not working. Reached out to customer service four times, asking to activate the code, no reply. Request [protected]. Sent message that I would file a complain at the head office, no respons. So, here it is.

I purchased a Timberland handbag for £62; three days later the price was reduced to £49, so I purchased it again. Within the return terms, I return one of the bags to get £62 back, but they refunded me £49 not £62. The two bags are identical. I just want a refund of £13, the difference between the two prices, as it is my right as the consumer to get it at the cheaper price.

I have placed 2 orders with Yoox, the one order has an incorrect size and neither order has been dispatched (which is worrying). I tried to contact the call centre and online customer care but get taken to an error website. All I want to do is change my size in pants on the order. When I put the order number into their system I get another error report. When I send a mail, I get an error report. Is this a scam? I have spent over £500