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Wish.com review: Not being able to make purchase

D
Author of the complaint
9:45 pm EDT
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I have been trying to pay for the items in my cart it keeps telling my to verify my identity I have made several purchase same name same credit card same address so I have no idea what to do it will not tell me how to prove who I am need help would like things in my cart soon what do I need to prove who I am and why did this pop up now after all this time

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Update by Donna Merwin
Jun 09, 2019 10:56 pm EDT

I have made the same complaint before now I find out that my order that I was okey was now canceled and the order I am trying to do now will not go through but my first order is now starting to arrive at my home so first one is being delivered number two was canceled number three will not let me order same name same address same card why is this going on please answer my message I would like to get this resolved

29 comments
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M
Jun 29, 2022 8:49 am EDT

This is so messed up I have a $30 wish cash but I can't use it now cuz they're just ignoring me that out and I don't know what to do

M
Jun 29, 2022 8:47 am EDT

This is so [censored] up they keep ignoring my messages and I've showed them ideas several times like a hundred different times they're being stereotypical racist I think white wishes on by white people cuz I've never been this so a discriminated against I want to file a lawsuit for discrimination and racism can you believe it is 2022 and western still being racist f****

M
Jun 16, 2021 5:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This is the biggest rip off company in the world. I've tried the Limited Quantity Deals numerous times and I mean numerous. At least 200 times. They say that they have refunded all of these and I personally checked all them out and found out that they refunded 36 of the 200 that's it 36. They also said that they delivered packages that were not delivered and I have proof for ALL of it. They only concentrate on what they want to and not the issues I need taken care of they TOTALLY AVOID ME and it really makes me madder than a hornet. They owe me so much money đź’° that it's pathetic. I filed a complaint against wish.com about a year ago and was successful i got all my money back and I went through the California state attorney Generals office to file. I sure hope that they get burned on all their fraudulent tactics. I have other issues that I haven't posted because right now I'm so mad I can't see straight . I have all the necessary documents and everything else that is needed. PLEASE HELP. I can't see them getting away with this if this isn't put to a stop they will continually get away with it...

S
Aug 26, 2021 12:58 pm EDT

That is so weird. I have won a 125.00 vanity down to 25.00 shoes in the last couple months and always get fully refunded if I don’t win the item.

D
Oct 17, 2020 12:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This is Dorothy Kramer
406 North Garden Blv.
Edgewater Park NJ 08010
dottie.kramer0326@gmail.com

I have been ordering from you for along time and one problem.I use two different credit cards .For about two weeks I've been trying to put my order in using paypal and another card.It keeps telling me to send a picture and email and I do.and nothing happens.please tell me what's going on!
Thank You Dorothy Kramer 10/16/2020

Jan 09, 2021 8:29 am EST
Verified customer This comment was posted by a verified customer. Learn more

Take your info off, this is a public forum!

M
Jun 16, 2021 5:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

your in the process of getting ripped off

D
Oct 16, 2020 11:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Won't let me finish payment.used same card before with no problem.keeps asking for photo

F
Jul 28, 2020 11:24 pm EDT

Hi my name is Frances I’ve been trying to make purchases on wish and it won’t allow me to purchase anything I’ve checked with my bank and things are fine there can you please fix the problem please thanks

A
Jul 09, 2020 1:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I do have a new email address „azijderveldt@bluewin.ch and a new tel nr. How do I submit that to you. When I change my e mail address the confirmation code goes to the old tel nr or old email address.
Thanks for your help.

L
Jul 08, 2020 10:55 am EDT

Attn, wish you have 13 of my packages that ive paid for in full! and ive not recieved them yet. pls notify me as to whats going on with all of my deliveries, also all of my order history has been deleted frm. my page with wish. pls send my packages that ive ordered or refund all of my monies back into my acct. now, and I mean right now its been two months and still my orders have not been recieved by delivery. ms. lucille mcdowell / address 71 town square circle apt. #103 stafford, va. 22554. im awaiting a of your reasons for non delivery to my address, I have no way to track any of my packages. give me my orders or replace all of my money back into my acct.

S
Jun 25, 2020 9:58 am EDT

I am trying to make a purchase but it keeps saying verify my I’d how do I do this from shirls stanton email candsstanton@yahoo.co.uk

B
Mar 31, 2020 2:28 am EDT

I have spent hundreds of dollars at Wish. What in the name of dear God is going on. Keep getting same stupid message. Has Wish been taken over by hackers or ? This is stupid. When are you going to fix it. I'm not the only one. Look at all the notes

J
Mar 22, 2020 2:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Been trying to checkout for the last 4 days, can't access my cart. Have over ÂŁ60 in wish cash that they won't send back to my bank account. Nothing wrong with the app or the devices I am using as I have set up another account using a different e-mail address and there is no problem with this one. why have you blocked access to my cart?

L
Feb 18, 2020 11:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Can not place orders they said with email address but I am sure it was mine from my phone and always use my pc. my email is Lfrank479332gmail.com . I do not know what email or what mistake I made but I make them on my phone all the time. Thank you Larry L.

N
Jan 09, 2020 8:35 pm EST

I have not been able to make payments it keeps saying error check your account, I’ve checked, it’s seems many people are complaining about the the same thing? Give me an answer please

L
Dec 16, 2019 7:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

I’ve been trying for 3 weeks to make purchases but it says there’s an issue with my account. My card info will not submit and it’s on your end at Wish. I’ve been charged 7 charges that haven’t been refunded yet totaling $422.96. I keep sending my bank statements ID and you keep asking for the same documents. I’d like my money and my account unblocked. This is a terrible way to do your customers!

A
Dec 13, 2019 7:32 am EST

why can I not order from you, give me a good reason and help me thanjs!

A
Dec 13, 2019 7:26 am EST

I have been to pay the items in my cart it keeps telling my to verify my identify I have make several purchase same name same credit cart same address so I have no idea what to do it will not tell me how to prove who I am need help would like things in my cart soon what do I need to prove who I am and why dit this pop up now after all this time. Thanks!

J
Nov 23, 2019 10:10 pm EST

Why can I not order from you, give me a good reason

W
Nov 21, 2019 6:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

why my email doesnot exist

S
Nov 05, 2019 8:39 pm EST

unsuccessful in completing order
please fix your end
my card is good

D
Apr 05, 2020 9:46 am EDT
Replying to comment of shopper8

I try to put my new card info it not taking it

H
Aug 22, 2019 10:46 am EDT

For some reason my account is blocked and I don't have a payment option in Pay Pal. I will ask for your help.

R
Aug 07, 2019 5:08 am EDT

My account has been blocked. I was asked to submit relevant documents which I have. No response.

J
Nov 23, 2019 10:07 pm EST

I have been doing busses with you for a long time, but now that the holydays are here I can not get and order in with you why

B
Aug 01, 2019 7:49 pm EDT

Unable to purchase on iPhone device

M
Jul 16, 2019 10:22 am EDT

I don't have bank account so I can't send you bank statement

P
Jun 07, 2019 1:41 pm EDT

J'ai essayé de payer pour les articles dans mon panier, il me demande de vérifier mon identité, j'ai acheté plusieurs fois le même nom, même carte de crédit, même adresse, alors je ne sais pas quoi faire, cela ne me dira pas comment prouver qui je suis ai-je besoin d’aide voudrais-je avoir des choses dans mon panier bientôt qu'est-ce qu'il me faut pour prouver qui je suis et pourquoi est-ce que cela est apparu maintenant après tout ce temps
Mon nom est mr pellegrin paul compte l.c. l la celle saint cloud dans le 78
J'ai aux total 7 articles dans mon panier en instance de payment part la faute du service client qui ne m'en a pas encore resolue ce probleme
Etant un client qui en commande beaucoup sur wich, je pence que je vais changer de cremerie suite a une erreur de wich.
Mr pellegrin paul

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4261 complaints
15 resolved 4246 unresolved

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