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United States California Online Shopping

Wish.com — Not being able to make purchase

D Jun 04, 2019
This review was posted by
a verified customer
Verified customer Review updated:

I have been trying to pay for the items in my cart it keeps telling my to verify my identity I have made several purchase same name same credit card same address so I have no idea what to do it will not tell me how to prove who I am need help would like things in my cart soon what do I need to prove who I am and why did this pop up now after all this time

  • Updated by Donna Merwin · Jun 09, 2019

    I have made the same complaint before now I find out that my order that I was okey was now canceled and the order I am trying to do now will not go through but my first order is now starting to arrive at my home so first one is being delivered number two was canceled number three will not let me order same name same address same card why is this going on please answer my message I would like to get this resolved

Read 24 comments

More Wish.com Complaints & Reviews

Responses

  • Do
    Dottiesnangel Oct 17, 2020
    This comment was posted by
    a verified customer
    Verified customer

    This is Dorothy Kramer
    406 North Garden Blv.
    Edgewater Park NJ 08010
    [email protected]

    I have been ordering from you for along time and one problem.I use two different credit cards .For about two weeks I've been trying to put my order in using paypal and another card.It keeps telling me to send a picture and email and I do.and nothing happens.please tell me what's going on!!!
    Thank You Dorothy Kramer 10/16/2020

    Reply
    0 Votes
  • A.H.EST.1776 Jan 09, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @Dottiesnangel Take your info off, this is a public forum!

    Reply
    0 Votes
  • Do
    Dottiesnangel Oct 16, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Won't let me finish payment.used same card before with no problem.keeps asking for photo

    Reply
    0 Votes
  • Fr
    Frances Bourke Jul 28, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Hi my name is Frances I’ve been trying to make purchases on wish and it won’t allow me to purchase anything I’ve checked with my bank and things are fine there can you please fix the problem please thanks

    Reply
    0 Votes
  • An
    Annawillemina Jul 09, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I do have a new email address „[email protected] and a new tel nr. How do I submit that to you. When I change my e mail address the confirmation code goes to the old tel nr or old email address.
    Thanks for your help.

    Reply
    0 Votes
  • Lu
    Lucille Mcdowell Jul 08, 2020

    Attn, wish you have 13 of my packages that ive paid for in full! and ive not recieved them yet. pls notify me as to whats going on with all of my deliveries, also all of my order history has been deleted frm. my page with wish. pls send my packages that ive ordered or refund all of my monies back into my acct. now, and I mean right now its been two months and still my orders have not been recieved by delivery. ms. lucille mcdowell / address 71 town square circle apt. #103 stafford, va. 22554. im awaiting a of your reasons for non delivery to my address, I have no way to track any of my packages. give me my orders or replace all of my money back into my acct.

    Reply
    0 Votes
  • Sh
    Shirley Stanton Jun 25, 2020

    I am trying to make a purchase but it keeps saying verify my I’d how do I do this from shirls stanton email [email protected]

    Reply
    0 Votes
  • Be
    beavsharpei Mar 31, 2020

    I have spent hundreds of dollars at Wish. What in the name of dear God is going on. Keep getting same stupid message. Has Wish been taken over by hackers or ??????????? This is stupid. When are you going to fix it. I'm not the only one. Look at all the notes

    Reply
    1 Votes
  • Ju
    Julia4270 Mar 22, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Been trying to checkout for the last 4 days, can't access my cart. Have over £60 in wish cash that they won't send back to my bank account. Nothing wrong with the app or the devices I am using as I have set up another account using a different e-mail address and there is no problem with this one. why have you blocked access to my cart???????

    Reply
    0 Votes
  • La
    Larry Land Feb 18, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Can not place orders they said with email address but I am sure it was mine from my phone and always use my pc. my email is Lfrank479332gmail.com . I do not know what email or what mistake I made but I make them on my phone all the time. Thank you Larry L.

    Reply
    0 Votes
  • Na
    Naseem Chilab Jan 09, 2020

    I have not been able to make payments it keeps saying error check your account, I’ve checked, it’s seems many people are complaining about the the same thing? Give me an answer please

    Reply
    2 Votes
  • Li
    Lisa D Little Dec 16, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I’ve been trying for 3 weeks to make purchases but it says there’s an issue with my account. My card info will not submit and it’s on your end at Wish. I’ve been charged 7 charges that haven’t been refunded yet totaling $422.96. I keep sending my bank statements ID and you keep asking for the same documents. I’d like my money and my account unblocked. This is a terrible way to do your customers!

    Reply
    5 Votes
  • An
    anh nguyen Dec 13, 2019
    This comment was posted by
    a verified customer
    Verified customer

    why can I not order from you, give me a good reason and help me thanjs!

    Reply
    0 Votes
  • An
    anh nguyen Dec 13, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I have been to pay the items in my cart it keeps telling my to verify my identify I have make several purchase same name same credit cart same address so I have no idea what to do it will not tell me how to prove who I am need help would like things in my cart soon what do I need to prove who I am and why dit this pop up now after all this time. Thanks!

    Reply
    4 Votes
  • Jo
    Joe Campos Nov 23, 2019

    Why can I not order from you, give me a good reason

    Reply
    1 Votes
  • We
    west faraon Nov 21, 2019
    This comment was posted by
    a verified customer
    Verified customer

    why my email doesnot exist

    Reply
    1 Votes
  • Sh
    shopper8 Nov 05, 2019

    unsuccessful in completing order
    please fix your end
    my card is good

    Reply
    6 Votes
  • Da
    Darlene Leee Apr 05, 2020

    @shopper8 I try to put my new card info it not taking it

    Reply
    0 Votes
  • Ha
    Haim Brenner Aug 22, 2019

    For some reason my account is blocked and I don't have a payment option in Pay Pal. I will ask for your help.

    Reply
    3 Votes
  • Ri
    Richard Dias Aug 07, 2019

    My account has been blocked. I was asked to submit relevant documents which I have. No response.

    Reply
    4 Votes
  • Jo
    Joe Campos Nov 23, 2019

    @Richard Dias I have been doing busses with you for a long time, but now that the holydays are here I can not get and order in with you why

    Reply
    1 Votes
  • Br
    Brenda LaMantia Aug 01, 2019

    Unable to purchase on iPhone device

    Reply
    1 Votes
  • Me
    Megan Dipietro Jul 16, 2019

    I don't have bank account so I can't send you bank statement

    Reply
    1 Votes
  • Pe
    PELLEGRIN Paul Jun 07, 2019

    J'ai essayé de payer pour les articles dans mon panier, il me demande de vérifier mon identité, j'ai acheté plusieurs fois le même nom, même carte de crédit, même adresse, alors je ne sais pas quoi faire, cela ne me dira pas comment prouver qui je suis ai-je besoin d’aide voudrais-je avoir des choses dans mon panier bientôt qu'est-ce qu'il me faut pour prouver qui je suis et pourquoi est-ce que cela est apparu maintenant après tout ce temps
    Mon nom est mr pellegrin paul compte l.c. l la celle saint cloud dans le 78
    J'ai aux total 7 articles dans mon panier en instance de payment part la faute du service client qui ne m'en a pas encore resolue ce probleme
    Etant un client qui en commande beaucoup sur wich, je pence que je vais changer de cremerie suite a une erreur de wich.
    Mr pellegrin paul

    Reply
    1 Votes
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