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Winn-Dixie Customer Service Phone, Email, Contacts

Winn-Dixie
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1.1 275 Reviews

How responsive is Winn-Dixie's customer service?

6 Resolved
269 Unresolved
Very poor 🤒
We don't know much about how Winn-Dixie handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Winn-Dixie and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Winn-Dixie reviews and complaints 275

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8:14 am EDT
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Winn-Dixie - customer service

This store custmer service is horrible Faye a cashier located in the Apopka Winn Dixie she is rude they spend to much time chatting an less time helping with customer service issues oh an no need to complain to the manager he brushed me off as if i didnt matter Winn Dixie sucks!!! Ms. Jones

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3:50 pm EDT
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Winn-Dixie rotten meat for the 3rd time

On March 3rd my husband and I decided to take advantage of the bogo free sale Winn Dixie had on select chicken pieces. On March 6th, I did as I would normally do and prepared myself for a full day in the kitchen. After making what I assumed was an awesome meal...Within several hours, I felt rather ill. I had slight bloating and gas and felt some what nauseated, but because of similar symptoms, I simply attributed that feeling to my "monthly visitor". Shortly after my symptoms, my husband complained of stomach cramps and gas as well. In retrospect, we simply ignored the signs. Within another hour or 2, I decided to take some midol and go to bed. By midnight...WE WERE BOTH REELING from the vomiting, cramps, diarrhea and chills. By the end of the 2nd day (Thurs) we were in no condition to rest, eat or drink anything. I went back to the only thing that we ate only 1 day before and after digging through my trash can, I discovered the chicken was COMPLETELY ROTTEN! The SELL BY DATE on the packaging was; FEB 9th, but it was sold to us on March 3rd nearly 1 month after it should have been thrown out.
After 5 days of being EXTREMELY sick and this being thee 3rd time, WINN DIXIE can cancel my rewards card because...I WANT TO LIVE!
The store's practice is something to be desired. They truly have no respect for their customers and have ignored my plea to settle this within reason. First it was spoiled/rotten turkey necks, then it was moldy cheese and yogurts. Last year it was rancid pork and shrimp, now it's chicken. Sometimes you just cut your loses and say "it's only a few dollars", "Thank God I didn't eat it", but after looking back, It's nearly $40.00 worth of food and now a serious food poisoning issue that lasted nearly 1 week. We suffered with pains so severe and the worst cases of diarrhea I have ever seen. Neither of us could drink anything for 3 days because even plain water would send our cramps into overdrive.
I still have the original packaging and receipt to confirm this is what made us horribly sick. After calling the store to complain, Ms. Rena at store #0564 on Cottage Hill & Schillinger in Mobile, Al had the nerve to call me a liar for over 8 minutes and never once issued an apology! Not 1 person with authority has returned my calls and I'm still waiting on a letter of apology. Now I must assume the position, get my footing and go to the next level..Corporate is now requesting copies of my proof. Perhaps making copies of my proof and posting them around town will get some type of response...Maybe my local news station will be interested in the copies as well...Wish me Luck.

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4:45 pm EDT
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Winn-Dixie rip off

Make sure you check prices at other stores before you shop and winn dixie... Some of there prices are double anyplace else... I went to target last night and they had the same ice cream that winn dixie sells for $6.59.. At target it was $3.60.. The exact same ice cream and that was regular price... Unreal.. And I have seen food at publix that is also cheaper then at winn dixie... When they give you that 5 dollar coupon to shop at winn dixie again they are not giving you any kind of deal... You overpay at least that when you shop there... Even drinks and chips were cheaper at target and even cookies were cheaper... And scott towels were cheaper at publix buy $1.50 for 4 rolls... Where is consumer protection in this country... Even when I was in the checkout line some guy said there prices seem very high he was talking to his wife... Yeah 7 eleven prices... Company's get away with murder in this country now the stores charge what they want... Where is our government to stop these rip off prices...

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10:12 am EST

Winn-Dixie they should carefully hire stuff

I was shopping in Winn Dixie Stores. They gave me a coupon the previous time and I wanted to use it this time. Actually the cashier forgot to take it in time and I got no discount. I wanted a refund but they refused. They should carefully hire stuff or they’ll lose all the customers.

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8:34 am EDT

Winn-Dixie sold me disgusting ground beef

One of the articles that I purchase on Saturday 09/22/12 AT Winn Dixie Located in 14655 SW 104th St Miami, FL 33186 was ground beef . The ground beef was very disgusting. When i started making the ground beef I found tiny pieces of white and black plastic bags inside the ground beef. i could not believe it. I was very upset that immediately i throw the the ground beef in the garbage.

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DSgamby
Thunder Bay, CA
Dec 28, 2012 10:29 pm EST
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Then go see a doctor.

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SuleSaheed
Dallas, US
Dec 28, 2012 10:17 pm EST

I TOOK THE GROUND BEEF BACK BUT NOW IM CONCERN ABOUT ME AND MY DAUGHTER HEALTH!

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SuleSaheed
Dallas, US
Dec 28, 2012 10:15 pm EST

i also found some black plastic in my ground beef in my daughter and I ate the ground is that safe

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DSgamby
Thunder Bay, CA
Sep 26, 2012 8:50 am EDT
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You should have taken the ground beef back to Winn-Dixie with your receipt to get a refund or an exchange,

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8:59 am EDT
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Winn-Dixie cashing checks

I have been going to this store for years and they put me threw an FBI back round check to cash a check...Never had a bad check with them and they treat you like you just came from Russia...And the 3 working don't know me yet...Give me a break..What a bunch of stupid people at this store...I will go to publix from now on forget this place...Know wonder this store is going under..Under paid idiots is what you get...

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KimJ84
, US
Aug 20, 2009 3:36 pm EDT

I have been a local customer of Winn Dixi in Destin for 5 years now with no complaints until the recent renovation of signs and long no break isles for more product. Finding items now is extremely difficult for customers and employees alike because of the design. Because the product signs are resessed in the isles by at least ten feet, no one can see where the products are unless one walks the width of the store.
If V shaped signs like in Publix were in front of the isles and extended at the rear of the isles, customers could see what products were in each isle without having to walk the width of the store. The design is outrageous and totally disfunctional. How could a new renovation be so flawed? It really is mind boggling.

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zwreich
Largo, US
Apr 15, 2015 12:17 am EDT
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I've been shopping at Winn-Dixie for the last 4 years. My mother shopped at many different Winn-Dixies over the course of 45+ years.
Neither of us have ever had an experience that wasn't resolved to our satisfaction. As for the prices, when I started doing the shopping I checked all the local completion. Unless I was willing to buy unfamiliar brands and bag my own groceries Winn-Dixie was the best choice.
I will cede that they do tend to understaff on a regular basis.

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4:34 pm EST

Winn-Dixie the manger was rude and unprofessional

I was walking in the store and i heard the manger yelling at his emplyee. That poor woman didnt desivre it. The manger was rude and unprofessional. I could'nt belevie it! I don't understand why this company has a man like him working for this company. I will no longer shop at Winn Dixie. Something has to be done about this.

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Giltroe
, US
Nov 18, 2011 4:30 pm EST

I was shopping at the Port Salerno Winn Dixie and i asked the store manger Guy could he help me find an item. He looked at me in a angry way, like i bothered him. I could tell he didn't want to help because he wasn't friendly and he didn't have good customer service. He didn't smile at all or ask how i am. I refuse to shop there.

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2:03 am EDT
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Winn-Dixie in jail

My wife alexia allen is in jail as of right now and has been since march 21st 2011 and im going taking care of it if you would please extend the debt date I would greatly appreciate it and if you can also work with me I would also greatly appreciate that as well I didn't know this until a couple of days ago and every time she gets a letter from you all I call you all and tell you all that shes in jail and it never seems to work if you all could please work with me I would greatly appreciate it thank you and have a blessed day
Sincerely,
Scott a. Hayter
232 n. W. Sugarcane place
Lake city, fl 32055
[protected]
[protected]@rocketmail.com

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8:57 pm EDT
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Winn-Dixie horrible service, horrible product, high prices

I have been shopping at Winn Dixie for 40 years, in many locations and I have never had such a bad experience with them until the past year. I have had milk and meat in date and spoiled, deli food that made my family sick, cut fruit that was either not fresh or tasted not ripe ( expensive too), no one to help me in the floral dept, and people who did not know about their products and did not seem to care. I had been shopping at this location for the past 5 years and needless to say I will now shop a Publix. This past year this store has gone completely down hill. My family and friends have also had bad experiences at this store. We will never go back to this or any Winn Dixie ever again. These past several months have made up my and my family and friends minds. No wonder that they went bankrupt.

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2:26 pm EDT

Winn-Dixie bad service

I will not shop at Winn Dixie any longer because Manager in Ocala allows all sorts of loud solicitations. These are not viable, 501C entities and I do not approve of their mission. I will not buy a T-shirt for drug program, not contribute to homeless shelter which is not described. It's no better than people with cardboard signs on the road. We are constantly harassed and if we do not provide money, we are told that "God is bless us". Very uncomfortable. I come to the store to shop for food, my donations which are very ample are my personal business. Manager allows too many beggers in front of the store. Very uncomfortable.

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6:49 am EDT

Winn-Dixie not treated right

The employees back in the deli/baker, the manager debbie, is not treating her employees right, if use the cell phones taken away, told the manager of the store if seen using cell phones take away, she said o.k. she will, also, getting in there face, yelling at them like kids, spreading rumours about the staff, like on drugs, even tiffeny was leaving, they didn't want her to leave so they made a deal with her to keep her, she was saying to do something with debbie also, debbie is tring to get a job aldis, she wants out of bakery/deli.

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elf3
, US
Oct 26, 2010 5:56 am EDT

No manager has the right to be in any ones face no matter their age. Also this is not school, no one has the right to confiscate your personal property. They can just write you up and tell you not to do so again. And gossip is a no no in all worplaces, I do not think anything about this is policy or procedure.

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12:38 pm EDT
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Winn-Dixie selling rotten food

I shop at store number 607, quite often. it's the closest grocery store around me. However, every time and I do mean EVERY TIME I go in there, I'm always ending up getting rotten meats, that haven't quite expired, yet, when you open them, man you can tell it's rotten, and also them not taking products off the shelves that are expired, and not just expired, I'm talking about 2 years expired! I've launched formal complaints to the store manager, James Doyle, but all I get in return is an appology, a promise it won't happen again, (we know that's not being dealt with) and a return of another non bad product in place of the bad one. But what about all the gas I spend not only shopping, but going back and forth cause stuff is bad? not to mentinon when i placed a complaint before, the store manager contacted me and asked me to never contact anyone else about bad product or services to anyone but him. that is not professional. i'm sorry, you should have pride in what you sell, and if it's not right, then it shoud be addressed and not at the consumer's life.

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sally baldwin
JACKSONVILLE 32246, US
Nov 05, 2023 7:00 pm EST
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Smithfield pork and ham products. Sometimes this is the only brand you offer for items like pork loin. That is when I abandon my cart and leave the store to shop elsewhere. THIS COMPANY IS OWNED AND OPEREATED BY THE CHINESE COMMUNISTS. Please source and stock alternatives. Don't force me to become a Publix customer.

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James P. Schneider
Avon Park, US
Sep 24, 2023 2:34 am EDT

I was in WD about 7:30 last night and one employee had her light on. I walked up with my items and she said loudly, waving her arms "I'm closed. I'm going home." Very rude. The next employee I asked, "Is your line open? Your light's not on." She said "I'M STANDING RIGHT HERE."

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Jenn1972
, US
Aug 28, 2023 3:29 pm EDT
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Every time I visit this Winn Dixie by my house, which isn't very often anymore, I am reminded as to why I choose to go to the Publix instead. The staff always look like they are the most unhappiest people in the world, and they are not just unprofessional but rude. My multiple complaints to management in the has done nothing.

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Miranda perez
West Palm Beach, US
Aug 19, 2023 5:14 pm EDT

My manager notified all winndixie that I'm not able to work any more for a false report an there not letting me see no cameras

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Sunsweet Prune Juice
Lake Worth Beach, US
Aug 14, 2023 11:39 pm EDT

I was charged sales tax on prune juice on 8/6/23 in Florida. Does Winn-Dixie charge sales tax on orange juice? Thank You

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mikey626
Cottondale, US
Jun 13, 2023 4:01 am EDT

ive been at winn dixie 407in tuscaloosa,al. for over 20 yrs. im being cut to save hrs, but ive been fulltime since ive been there, the manager is a excuse me, a _ ss hole! thanks, michael cooper

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Jlynsb
Panama City Beach, US
May 07, 2023 2:14 am EDT

A lady named Kim working self checkout Saturday April 29 2023 is rude to me every time I go in. I try to avoid her

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Stefanie Bird
Saucier, US
Apr 25, 2023 2:26 pm EDT

4/19/2023

Called to order a cake with the Bakery. No one would answer the phone. Tried customer service/manager no one would answer the phone. Tried callin 5 different times. Took business elsewhere.

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refail
Hudson, Florida, US
Apr 23, 2023 2:17 am EDT

the last three time i brought diet pepsi from the springhill and mariner store in florida they have been flat as hell...i am sick of it...i would take them back but it cost me money for gas...they need to check there pepsi products...they are bad,,,i think i take them back and tell them to drink them

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Not happy withWinDixie
Sarasota, US
Apr 03, 2023 4:39 am EDT
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March 27 2023, ordered delivery. Next morning discovered that they double charged my debit card. Called customer service, they were no help. Stated they could not find order, even with company provided order number. Looks like a scam, very bad reviews and negative comments about this company. Beware!

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2:22 pm EST
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Winn-Dixie terrible treatment

I was at the Cocoa Beach store on May 14 earlier in the day to shop and then went back around 5:45 to shop again. I was trespassed for thanking one of the girls who checked me out for blowing a quick-motioned thank you kiss with the way of my hand and arm. Apparently, the young mananger Joe was jealous of the fact that I did this to his girlfriend. So he called the police on me because he said the girls wanted to stop blowing them kisses and I said that I wasn't doing anything harmful and that the way I always say thank you or hello to my friends and or people who serve me. The G.M didn't do anything about it. I have shopped there for 13 years and this is how I am treated.

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Ericjl
orange park, US
Feb 03, 2012 1:30 am EST

winn dixie store in middleburg florida has a real issue with employee welfare.My daughter currently works here and was approached by a manager and pulled aside in to their office without a third party present. she was so distraught after it i decided to launch this complaint on how the management of this store conducts its service to its employees. i am going to seek further actions through winn dixie corporate and an attorney due to the power grabbing approach. Very unfair management practices need addressed.

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Trevor is now a proud father a baby boy
Markham, CA
Dec 17, 2009 2:58 pm EST
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Well stop blowing young girls kisses problem solved. If they don't like it DON"T do it.

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2:36 am EDT
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Winn-Dixie sexual harassment

Alicia Diana *Di* Craig On May 11th, 2007 She looked at my crotch and smiled. Then acted as if it didn't happened. About a year ago she told my neighbor " I followed her to her house & if I sis that again she shoot me"
"Ms, Craig is showing a lack of professional judgment,   Used her privilege position more than once in questionable ethical and moral behavior.
 Three weeks ago, (June 16, 09)greeted courteously by Nilsa Melendez a cashier, was not courteous when checking out. Her silence and her facial expression were startlingly and surprising.  Spending less than 5 minutes in the store, I'm forced to conjecture Ms. Craig had said something to Ms. Melendez . A disciplinary action of Firing warranted"

Not even this got her fired! Diana took a picture of herself inside the store safe. Posted it. I'm guessing that
got her fired. She's from Selma, Al. She's may be in defuniak springs, Selma or Pensacola
Watch out for her! Diana is beautiful & psychotic!

Robert was transferred from 0493 to 0535 (50 s. blue angel parkway)for sexual harassing the cashiers .

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Ginger Kid
Ginger Kid
, US
Dec 18, 2009 5:04 am EST

Yeah, no sense.

From what I gather, a woman looked at your crotch and you're upset? You should be flattered. She's probably interested in your crotch!

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4:38 pm EDT
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Winn-Dixie sexual harassment by mgmt.

I want to complain about Andrew Mcgee of the Dublin, GA.Winn-Dixie I have been shopping at Winn-Dixie for the past fifteen years untill the manager Andrew kept asking if he can get my phone number he also harasses me sexually, he talks nasty to me and if this isn't bad enough he grabbed my butt, he also pulled the neck of my shirt down and looked at my breasts this is not okay with me I will not be shopping there anymore I will take my business to Kroger from now on I think the BBB should be contacted if this problem cannot be handled a.s.a.p. THIS IS SEXAUL HARASSMENT BY THE MANAGER TO HIS CUSTMERS IT MAKES EVEN CORP. LOOK BAD.

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Winn-Dixie In-depth Review

Overview: Winn-Dixie is a well-established grocery store chain that operates in the retail industry. With a strong presence in various locations, Winn-Dixie offers a wide range of products to meet the diverse needs of its customers.

Product Range: Winn-Dixie impresses with its extensive product range, providing customers with a variety of options to choose from. The quality of the products is consistently high, ensuring that customers receive value for their money. Additionally, Winn-Dixie excels in offering popular brands and specialty items, catering to the unique preferences of its customers.

Pricing: When it comes to pricing, Winn-Dixie adopts a competitive strategy that stands up against its rivals. Customers can expect reasonable prices for their groceries, and the store frequently offers discounts, promotions, and loyalty programs to enhance the shopping experience and provide additional savings.

Store Experience: Winn-Dixie stores are well-maintained, clean, and organized, creating a pleasant shopping environment for customers. The layout of the stores is designed for convenience, making it easy for customers to navigate and find what they need. The staff members are readily available and helpful, ensuring that customers receive assistance whenever required.

Online Shopping: Winn-Dixie's online platform is user-friendly and intuitive, making it convenient for customers to shop from the comfort of their homes. The availability of products online is impressive, ensuring that customers can find what they need. The delivery or pickup service is efficient and accurate, ensuring that customers receive their orders in a timely manner.

Customer Service: Winn-Dixie's customer support team is responsive and helpful, addressing customer queries and concerns promptly. The company's policies regarding returns, refunds, and complaints are customer-centric, ensuring that customers are satisfied with their shopping experience and receive appropriate resolutions.

Community Involvement: Winn-Dixie actively engages in local communities and charitable initiatives, demonstrating its commitment to giving back. The company forms partnerships and sponsorships with community organizations, further strengthening its ties and making a positive impact.

Sustainability: Winn-Dixie is dedicated to sustainability, implementing eco-friendly practices and sourcing policies. The company takes initiatives to reduce waste and promote responsible consumption, contributing to a greener future.

Overall Reputation: Winn-Dixie enjoys a strong reputation within the industry and among customers. The company's commitment to quality, customer satisfaction, and community involvement has earned it notable awards and recognitions. While controversies may arise from time to time, Winn-Dixie consistently strives to maintain its reputation and address any concerns.

Conclusion: In conclusion, Winn-Dixie is a reliable and customer-focused grocery store chain. With a wide range of high-quality products, competitive pricing, and excellent store experiences, Winn-Dixie provides a convenient and satisfying shopping experience. Its commitment to sustainability and community involvement further adds to its appeal. Potential customers can confidently choose Winn-Dixie for their grocery needs.

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