Winn-Dixie review: customer service desk & pharmacy

I had to call the front Service desk repeatedly for about an hour & half to get someone to answer the phone to find out if $$$ had been turned in that was lost (I know fat chance huh!). They looked & asked quickly, I told her who was working but just said No. I understand they are busy but the person on the phone can't tell how many people are I front of her or him but the people in front of her can so @ least answer the phone & put them on hold & get back to them instead of just acting as if they are bothering them! I am a repeat Customer @ this store...same with the pharmacy the techs are just rude!