The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Windstream DSLsuspended acct

R

My mom and I have had internet service with what is currently Windstream Telecomunications.

As an attempt to cut back on bills, she placed the internet 'on hold' meaning the service would not be in use and no charges for the service filed.

That, we found out was the EASY part.

Then three weeks ago, she got it turned back on. We called for days trying to get someone to pull their head out of their rear end to help us. It finally took me calling them, nearly irate... and indeed our service was restored. Then... once it got back online... i had to spend another 30 minute phone call to restore the stupid password to my account.

This company is no better than GTE... They just need to learn to pull their heads from their a$$es and stop taking advantage of customers.

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