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Windstream Communications Customer Service Phone, Email, Contacts

Windstream Communications
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2.9 1 Review 195 Complaints
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Windstream Communications Complaints 195

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9:33 am EDT
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Windstream Communications service

What idiots! I have a digital package with Windstream Cable. I phoned them on July 2 to report an inability to receive the "premium digital" channels in my package. They said someone would fix it; however, they could not tell me when they would come - date or time - so I would just have to sit and wait. They also couldn't give a call saying they were on their way, and they had no ability to contact the people in the field - and they don't work weekends. When I called after the weekend to say I still hadn't received the channels, they said the repair guy said it was fixed. When I asked how he knew this when no one had checked with me, they couldn't answer. Again, they said they would send someone. This time, someone actually came and looked at my connections. His response "I've never seen this before." He said he would have to check further down the line. It was almost 5:00 at this point, and he said it might be the next day before he could do it. When I asked if I needed to be home, he said "no." Imagine my surprise when I returned home several days later (this is a vacation home), and it still wasn't receiving the channels. When I called cusomter "no" service, they said the repair guy said it was fixed. This time they said they would put in a "service order" rather than a "work order" which meant I would have priority. Again, no one came. When we left the house the next day, we found a note on the door saying the guy had come by at 4:00 p.m. My husband and I were both home and near the front door at the time when he says he came. The only thing we can figure is that he didn't use the door bell! So I'm now going on 18 days without the additional channels. When I called today, they offered no apologies and simply said they would put in another service call and once again they couldn't tell me when - date or time - the person would come. If you have alternatives for service, you should definitely use them instead of Windstream. They have no customer service and their repair people are apparently incompetent (or liars).

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Ronald J Ledkins
, US
Jun 04, 2012 8:00 am EDT
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I have had their no service twice in the past three years. The last time was less than one month and it cost me 96.00 dollars this is what happens when there is no compition. This was DSL only.

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2:43 pm EDT
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I am a former D&E Communications phone customer in PA. D&E was bought by Windstream last year. I have been trying to port my phone number from Windstream to Vonage for over 40 days. Windstream has been rude, evasive and just plain mean about it on the phone and by email. I have a feeling that an order has been given from the top down to abuse customers so...

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6:16 pm EST
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Windstream Communications crossed wiring

I have been calling since November, 2009 to your company correct the problem of crossed wiring. You have yet to fix it or even act like you want to. Of course your operators told me to pay for the inside wiring and the problem would go away. What a crock, like charging me more would fix the crossed wiring situation. How dumb do your operators think I am. To start out my service bundle would ONLY be $49.99 but with ALL YOU TAXES ADDED ON it is $73.28 per month. For what? So I spend my days complaining about someone else talking while I am using my phone, that I pay for on time every month. Since when does fixing a complaint for 4 months go away because you want to charge me more? The lines are crossed somewhere and your refusal to fix it is stupid.. How would you like it if I never paid you another dime until my phone is fixed and I can enjoy talking on the phone again? The proof is in all the complaints that I have made to YOUR 800 numbers, over and over and over and over and over and over and over and over. Get the picture?

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11:13 am EST
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Windstream Communications keep passing the problem from 1 person to another

We have reported our internet/dsl problems everyday for a week and half. They keep passing the problem from 1 person to the other person, each one saying it is fixed. We have had a new router, new modeum and finally they sent a tech out on Wednesday, feb. 25. He replaced a line. Well it is out again, on Friday Feb. 27th @ 2:18pm. We are a business and CAN NOT operate without the internet. I have lost repeated business, my employees are frustrated, I am frustrated and our customers are too. By the way, did I say we are a insurance company? When we can't service them they leave and go across the street to someone who can! Can I afford to lose business in this day and time? NO. We were with a local internet provider before and never had a problem with them. They teamed up with Valor/ Windstream and asked us to go to Windstream. BAD MISTAKE, I DID NOT WANT TO DO IT. WHAT I FIGURED WOULD HAPPEN, DID. There is no competition for Windstream so they could care less if they fix a problem or not. IF YOU DON'T HAVE TO USE THEM DON'T. THEY DO NOT CARE!

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Curtaiss
, US
Feb 16, 2010 2:07 pm EST

I moved to the Concord, NC area in July, 2008 and found that Windstream was the local phone provider. Not wanting to have to add wiring to the house to carry web access I decided to use Winstream DSL. The installer got my voice lines working fine, and got the DSL modem set-up and plugged-in. At that point, he claimed that a server was down and he could not connect, but that it should be back up by the end of the day and I would be able to connect. Making a long story short, after two weeks of constant calls to extremely poor customer service and many promises of Support Managers and techs that a service tech would be out the next day and would make it work, nobody from Windstream ever showed-up and they could not make their own DSL work. After the most aggravating two weeks of my life, I told Windstream to cancel the DSL and sent back their modem. In short, it was the worst experience I have ever had with any company in my 52 years.

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nmitchell
quaker city, US
Mar 13, 2013 8:17 pm EDT

what was that corporate office number

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Fyerguy
Lexington, US
Mar 02, 2013 6:13 pm EST

We have had trouble of one sort or another for four years. I must first say that the technicians in the field and on the phone are wonderful. These guys are kind, patient, polite, honest and thorough. They have been the ONLY Windstream employees that have demonstrated any level of care and concern and the only ones to be honest with me. We noticed increasingly problematic internet signal as far back as December. This was after paying a premium for increased speed that we never received. At one point I spent two days making phone calls, talking to seven different people that gave me three different answers and each of them were curt, not knowledgeable in their role, and I received NO help or answer, or refund. We finally learned (via a local tech) that Windstream had an equipment failure back in December and they did not know when the equipment would arrive, when it would be installed or when it would be operational. Thousands of customers are effected. No notification has been made to those customers. No plans are in place to credit customers for lack of service. The only way to receive any credit is to go to the local office in Lexington and make a complaint. They are offering only $15 off of the January and February bills and that was only after I made a display in the office after much eye-rolling on the part of the "customer service" rep who finally gave up and went and got the manager. He was indifferent to me. Gave me the $30 credit and told me that it would be several more weeks before the equipment would be activated. We were paying for 12Mbs service and receiving .2Mbs His additional solution was to change us to 6Mbs service which is now what we are paying for and we are now getting 3Mbs. They actually told me NOT to call the corporate office for service as they did not know or understand what was going on out here and would only be confused if I did - was too late on that one.

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UsernameThatIsNotTakenTWO
, US
Nov 23, 2012 9:28 pm EST

I have called every day for a week. I have signatures from every Windstream customer within a ten mile radius who all say that they are completely unsatisfied with Windstream. I am paying for 3Mbps, and I get an average of 0.03Mbps. I have as many as 40 outages every month. Customer service does nothing.

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slingshot8907
, US
Sep 13, 2012 3:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I completely agree. Windstream is the WORST company I have EVER dealt with. I have had problems with them from the absolute start. The only thing Winstream has ever done correctly was the website took my information that I submitted. ALL customer service representatives have NEVER solved ANY issue in a timely fashion. I will NEVER use Windstream again, nor will I EVER recommend them to ANYONE.

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cmullis
Thomaston, US
Feb 27, 2012 8:00 pm EST

We have been with wind stream for almost an year now and have had nothing but trouble with the service. They made sure we are being charged 9.95 for service fees and don't fix a thing. They should just close their doors, we do have charter Internet here in our town which we are looking into changing over to them.They come out three times and never fixed anything.The first repair man told the truth its not on your end its on the service providers end.He checked all wiring put new modem in and still it didn't help.The second man gave us a new IP address ans said that will fix it, wrong! The third man that came out said he adjusted wires from the pole and that should fix it, wrong! Wind stream is a joke and scam. They are charging us for 10% Internet services. I would not tell any one to get wind stream very bad company.

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Windstream Customer 09
Trinity, US
Mar 31, 2011 3:52 pm EDT
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"We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issue. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at icanhelp@windstream.com"

Damn, why don't you send people to [protected] first whenever they have a complaint or problem dealing with the regular, beyond-poor, Windstream Customer Service numbers. Luckily, this [protected] exists. It's just too bad that it takes hours on end to get something actually rectified when it comes to over billing and poor service on Windstream's part. It's just a miracle that there are a few decent people working in the Windstream complaint department and sad that the front line is so devoid of them. Call [protected] if you have a complaint against Windstream. Hopefully, they can help you like they did for me; even thought it took several calls over a couple of months to get Windstream to admit to their mistakes of trying to charge me 59.99 for a service that is advertised at 39.99 by claiming that I live in an area that calls for the higher price. It helps that I called back and recorded the agent quoting the 39.99 price for service in "my" area and neighborhood. Call [protected] if you have a complaint against Winstream for poor service or blatant flash advertising. Again, the number is [protected]. Maybe, this will help others like it finally helped me. [protected] Customer complaint phone number [protected]

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komakoz
Hazard, US
Nov 09, 2010 12:06 am EST

I agree with these guys on this one. I live in hazard ky and have dsl through windstream and i can say that they are lazy and dont care if they fix anyones problems. I use to get 1.5mb dsl now i get 512 kb dsl. Had 1.5 perfect for a year and all of a sudden instead of fixing the problem i had they said wait you cant have 1.5 anymore you get 512 kb and live with it. i have three special needs children that loved playing nick jr and watching there stuff over the net and now they cant even watch youtube. The sad part is that there is great dsl on both sides of me where i live but about 25 houses have to live with thiscrap they call dsl at 512 kb and id say that they will never fix the dsl here. /dsl 3mb to 1.5.../my house 512kb/...dsl 3mb to 1.5 i live on a 4 mile road i live at the 2 mile marker so the dsl goes 1.5 miles then ends and starts back at about 2.5 miles which leaves me in the middle with crap. nice job windstream love your engineers for there wonderfule planning.

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Johnson1492
Blas, US
May 07, 2010 5:41 pm EDT

Windstream really does not care. My mother has had nothing but problems and they will not fix it. Today a Windstream truck drove by the house not stopping and reported no one was home... there were two cars in the drive way and three people were outside when the truck drove by. Terrible company which should not be allow to operate.

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9:15 pm EST
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Windstream Communications bad dsl service

After numerous complaints to windstream for constantly loosing DSL service and almost daily visits by their techs I am still experiencing DSL interuptions and speeds down as low as .14 downloads while I am paying $90 per month for 3mbs service. After contacting them tonight, after their tech was here this morning and said everything was ok, about my being knocked off and speed being slow their support tech wanted me to breack down my computer and move it to another phone jack in another part of my home to which I told her no and she replied that I was being uncooperative at which time I asked to speak to a supervisor and she would not allow it and told me they would have a tech out again in the morning. This has been an ongoing problem for almost 3 months now with no answer to my complaints so maybe someone will read this and help me out !

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Sucker Bait
Trinity, US
Dec 25, 2011 8:01 am EST

Can't help you with solving this problem, because I am in the same boat. My 2-wire DSL (which was working fine) went out on me about 2 months ago and they came the next day and replaced it, but the speed dropped from 2.5 down to .39, so they came out the next day and was going to replace the Sagem 1704 with another one, but after testing it, decided it was't the modem, but the line conditions. Not mine but theirs. The last time I called them and told them I still had a problem, they said that it was just this area and that I would have to wait until after the first of the year before they would be able to upgrade their equipment. I am stuck with DSL at Dial up speed. It is hard to run a business online with this problem.

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11:25 pm EDT
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Windstream Communications repeat calls and failing to remove my number

8 calls in last 30 days from the number listed above. Last call this evening from them and again they hang up just as I answer, computer generated call that had no operator to solicite me. They are calling on behalf of windstream trying to sell me a bundle service that I have. Each of the 8 times they called I returned the call asking to be removed friom the calling list. Each time assured that I would not be bothered again after 8 pm. Just the same lip services that they give me each time I call. I have recorded each of the calls and documented who and when I talked to them. Today the just went to far and I did some research and found the ceo ronald bensens home phone number and called him. [protected] he was probably eating dinner so I left him a message to remove my name and phone number from his list.
If you have the same issue and call him at home please tell him that brian gave it to you and he will get your name off the list.

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JTacken
, US
Jun 05, 2012 6:20 pm EDT

I worked at One Touch Canada we called for
Windstream and were only to say we were calling
From us. Managers put so much pressure on us
To force customers into taken internet services they
Didnt want even without a computer. We werent allowed to
Hang up even if customer said not interested. The place
Is a revolving door of employees 10 ppl fired one week
All for silly reasons i may add and 10 new ppl being
Trained the next week. These ppl dont know how to run a company
At all. Windstream is a losing company to begin with who
Has 3 mb internet to offer when competitors offer at least
12 mb. Anyone who gets a call " on behalf" of windstream
Hang up immedietly and block the number or tell them
The customer is deceased. These idiots dont quit till they rip u off.
If u wanna complain about a windstream call call one touch at
[protected] . Or call windstream and tell them there telemarketers
Are rude and obnoxious. Put these ###s out of business for good

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Jerrycan
Tampa, US
Jan 21, 2010 1:55 pm EST

I work for One-Touch Direct at Tampa.

I have to say that the agents (like me) me are told by the floor managers /team supervisors never to remove anyone from calling lists even if they request it. The dispensation for that ruins everyone's day.
Basically, as an agent, it affects your conversion of sales to calls ratio, and that's what we get paid on. It's also what the managers get their bonus on. What we convert makes money for them.
It's better for the agent (and the team manager) to dispense the call with a "wrong number" or "dead air" dispensation on the computer screen when we end the call. This way our averages are not diluted.
We have been told the same thing by the senior management of the company plenty of times.

It's really not the fault of the agent but of the company. They treat us badly, and they pay us poorly (8.25 an hour) for what we have to do.

Hope this helped people to see where the problem started.

If you have a problem, call One-Touch Direct, at their switchboard, and let them know about it. The more that call in and swamp the switchboard with complaints the better our chances are of getting sensible management decisions, better pay, realistic targets and a lower turnover of staff.

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Tee22
, US
Oct 20, 2009 1:53 am EDT

I use to work for this company they suck and treat thier employees like dirt!

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5:30 pm EDT
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Windstream Communications dsl disconnects every friday-sunday

I am located in South Western Pennsylvania, southern Washington county. I bought Windstream DSL, 1.5 MB in December 2006. It worked fine till the end of 2007 and I started getting lots of disconnects.

From March 2008 every weekend, Friday, Saturday and Sunday, the DSL is down. I get sporadic success on Friday, sometime up sometimes down but EVERY Saturday starting around 10:00 - 10:30 AM the DSL would go down. It would reconnect but drop the connection every 2-5 minutes and it would take 3-10 minutes to reconnect. Usually it was fine by 8PM in the evening. Though the past 2 months I noted the problem still occurring after 11:00 PM.

I have the Speedstream 4200 modem. The connection is nothing unusual, its as simple as it gets. The DLS modem is connected to one computer via a Ethernet cable. The DSL plugs into the DLS side of the filer. One phone plugs into the phone side of the filter. The filter plugs into the phone jack.

Rebooting the modem did nothing. I have replaced the filters, 3 so far. I have tried the modem plugged directly into the wall jack. I have changed the phone cable four times. I have replaced the ethernet cable 4 times. None of this solved the problem.

Some techs have mentioned maybe it the electrical wiring in the house. well I have a UPS on my system. On Saturday morning at 9:45 I unplugged the UPS from the wall and ran it on battery. Sure enough at 10:15 the DSL dropped. Hmm maybe there is a problem with the battery?

When finally, after about a year of complaining they sent a tech out and he discovered that the modem was an “A12” version and the current one was the “A25” ok maybe this was the reason. The tech out confirmed that there was a strong signal and the cables and filter were fine or at least he was seeing a good signal when he was here. And the modem was relatively close for a good signal. I set up the modem on a Saturday morning but, as usual on the weekends, the authentication server was down. On Sunday afternoon I was able to finally authenticate the modem. Ok Sunday night it was fine. In fact I was thinking the old firmware was the real problem. The modem worked fine till Friday when it started going down again. So I suppose it wasn’t the modem at all. The new modem would at least display a message saying “We have detected that you do not have DSL connectivity to your Home Networking Modem. After configuration wait a while for DNS to refresh.” Or “Your Internet login needs to be verified before continuing. After configuration wait a while for DNS to refresh.” Either that or it would go into the Authenticate screen. Which is strange because I have already ran the authenticate procedure. It will not complete the authentication, however, it will freeze or the DSL will disconnect preventing anything from happening.

Its difficult for me to imagine replacing all the hardware and I still have the problem but ONLY Friday-Sunday. Windstream techs seem to think its my DSL filter that only works consistently Monday-Thursday then fails Friday-Sunday. Hmm I need to read the packaging more carefully to buy the filter that works the full week LOL.

WHAT is going on here? I think the problem is on Windstream’s end and doesn’t have anything to do with my equipment. One tech DID tell me they usually did maintenance on the weekends to not interrupt business users. Other ISPs do maintenance around 1AM to prevent interruptions so its most likely that SOMETHING is being done at Windsteam on the weekends

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rural54
London, US
Nov 15, 2010 12:54 am EST

We have also had windstream for several years. We live in a rural area, and it is our only option. We have had many of the same complaints that everone else has commented on . One of the most annoying ones currently is that the dsl service drops out frequently, often several times daily without any warning . If this happens when we are using Netflix, it may have to reload. We have contacted them about this many times, and they always claim that it is a problem with our computer. this is in spite that it occurs on more than one of our computers at the same time. And it also happens on the computers at my office at the same time. they have also out sourced to India.
We have given up calling them, and if we had any other dsl service available, we would switch over in a heartbeat.

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12:26 am EDT
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Windstream Communications modem downloads at 10 kbs should be 6mb disconnect constant

ok so my computer has never been stable since day 1. Techs have come out and started looking at youtube on my computer but didnt fix it. Im schizophrenic bi polar. They breached thier contract with slow speeds and disconnects, but still kept me in it. I dont know how to convey the mental anguish they put me through. Every day every 30 minutes a disconnect, every day 10kb download speeds. years

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11:09 pm EDT
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Windstream Communications overbilling

Recently I called 'Windstream' to fix my 'Dish Network' connection. I was told there would be a $99.00 service charge. I told 'the Windstream employee ' that I would not pay the $99.00 service charge and to come and 'get' the equipment. All of IT! Phone service, DSL, and Dish network. I was asked to 'hold on' while I was transfered.

The second person listened to my story that I had been unable to receive most of the channels I had been paying for and that in fact I had been unable to recieve any channels for the last three days and I wanted them, (Windstream' ) to come and fix the problem. The lady told me that I would be charged a $99.00 service charge. I told her to come and get the 'dish', cancel my DSL, and to cancel my phone service She asked me to hold on and she would transfer my call to another person.

A man came on the line and I had to explain the problem for a third time and that I WOULD NOT pay the $99.00 service charge.

My sister warned me to check my next bill because "Windstream' had added fees to her bill that had agreeded up on would be 'free'.

Sure enough; 'Windstream sent me a bill for $220.86. Included was the $99.00 service charge. I WILL NOT pay the service charge. Acording to the youg man that remounted my dish; it had been installed incorrectly and he was surprised that I received any channels! The signal strength was 10!

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1:21 am EST
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Windstream Communications suspended acct

My mom and I have had internet service with what is currently Windstream Telecomunications.

As an attempt to cut back on bills, she placed the internet 'on hold' meaning the service would not be in use and no charges for the service filed.

That, we found out was the EASY part.

Then three weeks ago, she got it turned back on. We called for days trying to get someone to pull their head out of their rear end to help us. It finally took me calling them, nearly irate... and indeed our service was restored. Then... once it got back online... i had to spend another 30 minute phone call to restore the stupid password to my account.

This company is no better than GTE... They just need to learn to pull their heads from their a$$es and stop taking advantage of customers.

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12:59 pm EST
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Windstream Communications not what they state

I signed up for Windstream's Bundle package which included phone, internet and dish network. I was quoted a price of $117.22/month. My last 3 bills have been $148.10. No matter who I speak with, I get the that's the way it is. Please be careful when dealing with Winstream. I will be getting out of this situation as quick as I can. Beware!

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Madelyn Bates
, US
Jan 22, 2010 8:08 am EST

We are sorry to hear of your recent Windstream experience. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at icanhelp@windstream.com

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7:15 pm EDT

Windstream Communications very poor dsl

I began dsl with windstream in may of 2007 with what I thought to be 1.5 meg. Not so. From may to december I was only receiving less than 500k... Sometimes less than a dial up connection. Horrible disgusting and uneducated customer service offered me 15 days credit! What? Come january I called again and spoke with someone in the 'corporate office' and she, to her credit, was very understanding and promised to have the problem corrected and that in the meantime she would reduce my plan to the 'lite' plan of 512k. It was working fine for about 30 days and then again my speed was back to a snails pace and once again I had to make the dreaded phone call to report the problem and once again was told it was a problem within their system. After working fine again for about 3 weeks, I called about another issue - not dsl related - but was persuaded to increase my speed to 1.5meg again. Like a fool, I listened and did request the change. Since then I have not gotten a speed above 500k. They don't credit my account, and this evening after waiting on the phone for 78 minutes to report the same problem, their csr could not understand english. What? I'm sickened! I have been dealing with the same issue with windstream now for 16 months. I will make a final call tomorrow during business hours and hopefully will be able to speak to a representative in the u. S. And that can understand english.in my opinion, windstream is stealing my money.

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dude32092
hastings, US
Dec 24, 2010 1:28 am EST

windstream customer NO service

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tbird
Philladelphia, US
Feb 09, 2009 1:26 pm EST

Other's agree with you ...
http://www.yookeroo.com/index.php?option=com_content&view=article&catid=325:phone-service&id=96:Windstream&Itemid=55

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12:28 pm EDT

Windstream Communications dsl internet service

Service was very good for several years up until a few months ago. My IP address is dropped almost consistently around 4-5pm every day. There are intermittent outages all day long. Not sure what has happened and no one at customer support can tell me anything. A few reps have admitted it's something on their end. The next day someone else denies it. They send tech supports out who find absolutely nothing wrong of course. It is obvious due to the timing of the outages that it has to do with high traffic times or something of that nature. To sum it up, terrible customer service - had to wait 40 minutes both calls just to talk with a human being. Secondly, I'm paying for terrible internet service.

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kmkcool
coolidge, US
Feb 11, 2012 5:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Same problem in Coolidge TX. For 3 weeks now DSL has gotten slow from roughly noon to midnight. Local tech says the problem is on other end at little rock where the DSL runs out of. I get 12mbs plus sometime after midnight till noon or so then the drop off starts till by 5 or 6 it stops completely for seconds at a time or drops to .50 mbs or less. Its 10:45 pm now and it is running at 44 ping up .63 & down at 1.24

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DownWithWS
,
Sep 26, 2008 10:56 am EDT

When I tried to access the internet just before 8 AM on September 25, 2008 it did not work. After trying the usual trouble shooting I called their help desk. Someone with an off-shore type accent went through the same trouble shooting: switch off and on the modem, reboot the PC, reset the modem. After nearly 30 minutes he tells me "There is a problem with the server. It will be fixed by 8 AM tomorrow." So I had to rush into my office to get to a working network so I could do my work. Of course Windstream won't refund me for the gas and 2 hours of lost wages. At best they will tell me how sorry they are.

Since Windstream took over CTC my service has been a nightmare. Outages, lost mailbox, and on one occasion an extremely rude customer support person.

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10:20 am EDT

Windstream Communications constant harrassing mrktg calls

Since signing up for a Windstream land phone in January 2008, I've rcvd non-stop harrassing mrktg calls 2-3 times daily. All come in identified as "Toll Free Service, " but when I call the number, a sales rep answers, "Windstream." I've exhausted almost all local options for stopping these calls, including cajoling, pleading etc with the local company here in Lincoln, NE, and begging the caller (an 18-yr-old college student named "Brad") to stop. Now I'm writing the state atty general. No my Do Not Call defense doesn't apply, since Windstream is my phone provider. If this is CEO Jeff Gardner and Exec VP and Mrktg Chief Ric Crane's idea of selling DSL to hapless customers, they need a refresher MBA course (did they really sleep thru their original classes?) Judging from the DSL service they provide, I can see why they're desperate for new customers, and why the company is repurchasing $400 million of its own shares (generally a poor use of company revenue, unless there is a highly unusual reason).

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Windstream Communications poor service provided!

This letter is in regard to the subpar service that we are receiving from Windstream for internet service. I pay for the top-of-the-line service, which is 3.0. However, I have not been receiving what I’m paying for for nearly a month, now. Online broadband tests often show me at half the speed I am supposed to be getting (or slightly more or less), or the DSL connection is dropped completely. I have called to complain to Windstream numerous times, and it seems that they are incapable of fixing the problem. To start with, their phone techs tend to try to blame the problem on something we’ve added to the computer, like a router or anti-viral software, instead of seeing if it’s something on their end. We’ve had two techs come out to our home, and they do system checks and various tests that they repeat over and over, and can’t seem to find a problem, other than the sometimes mentioned “packet loss”. This packet loss would be an issue on their end, which one tech has admitted to us. However, they don’t seem to be able to fix the issue of this packet loss. My wife has recently started working from home, and is highly dependent on Windstream to provide the high speed internet service that they claim to have. She must have consistent internet service, including the speed that they claim to offer (and that we are paying for). Ironically, the third time a tech came out (Friday, Jan. 26—the day after we complained again), the internet was working as it should with no problems. This is one day out of three weeks, mind you. He said that no one had done anything differently to it. Not very reassuring, since we had just complained again the night before about this, and to find out that they didn’t make an effort to address the problem, and didn’t even send him out until later in the afternoon, given our stream of complaints for a week. Since on this particular day the tech found no problems, he told us just to monitor it for a few days and let them know if we have more problems. The very next day, our DSL was running the same subpar speed, sometimes less than half of what we are paying for. This makes me suspicious that perhaps they tweaked the system since they knew that a tech was coming out again. However, as we figured, we continue to have inadequate DSL service. Apparently, if they can have the DSL running as it should one day, they should be able to do so on a consistent basis. There are no other options for internet DSL service in our particular area. Windstream needs to provide us with the service they claim to have, or they need to step aside and let companies who can provide consistent, reliable internet service come into the area. As a matter-of-fact, I would like to find out if this is possible. Perhaps if Windstream had competition, they would be more inclined to ensure that their customers are getting the service they are paying for. Regardless, it is now that my wife needs reliable internet service, and whether this was personal or business, they need to provide what they advertise. We have neighbors that are also disgusted with the lack of service Windstream is providing. They are extremely upset about this, as well, as they have a home business that also relies on internet access. As it stands, Windstream’s service is unacceptable, and cannot continue in this manner. I don’t see how legally they can get away with charging customers top dollar for service, and then not fixing problems that are brought to their attention. Either they are incapable of fixing the problem, or they don’t really care. My wife must have consistent, fast DSL service in order to do her job. And if Windstream cannot-- or will not-- provide this service and do everything they can to ensure that we are getting it, then we will do what we have to in order to ensure that they do. This is my wife’s career that Windstream is affecting, and we will pursue this relentlessly, until they provide the type of service they are supposed to. Any assistance that you would give us in this matter would be greatly appreciated.

I thank you for taking the time to read my letter.

Sincerely,
Thomas E. Fontaine

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C. Bennett
Sugar Land, US
Aug 11, 2016 12:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a Windstream bundle two months ago. BIG MISTAKE. Never pleased with features of DSL, the past week multiple problems sending messages. Thinking it was my computer I took it to an excellent tech service - advised not my computer: Windstream. He himself had Windstream at one time but changed servers due to consistant problems.

I purchased Windstream as a cost saver. The saying is true: you get what you paid for. The cost of the tech service has now defeated my initial savings. Disgusted!

C. Bennett

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Ralfy
, US
Jul 28, 2016 7:47 am EDT

Alltel was nothing special but at least you could deal with someone local. I bet i have made 3 dozen cable outage calls this year. I made 4 call 2 weeks ago. When no one showed up after 4 days I drove to the local Windstream store. Apparently not one of my outage calls had been reported to the local office. Every time I call I request a supervisor to call me and the service tech to call when they are on their way out. Never one call! I'm only wasting my time writing this because yes my cable is out again. I have never delt with a company that cared less about custumer service. I've gone with another internet provider at home, I will be canceling Windstream DLS at the office and they have pushed me to order satelite. I will not be ordering through them. Why did Windstream purchase this territory from Alltel if they didn't want to service it? You're pathetic.

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Galileo
, US
Jul 28, 2016 7:47 am EDT

I changed from dial-up to high speed DSL Sept., 2007. Picked Windstream because it is our phone service provider. The first 3 to 4 months were perfect. When they transferred customer service to India, service degraded. Each bill was more than the previous bill. They slowed down the DSL and offered high speed for $5 more per month. I DID NOT SIGN UP FOR THE INCREASED PRICE, BUT I WAS CHARGED THE EXTRA FEE. DSL is still slow. Lots of trouble with the connection. I will change carriers before I continue to struggle with this company. I get physically ill when I have to deal with the Indian customer service. Great way to RUIN a good business! Way to go folks.

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Joan pitzer
,
Jul 28, 2016 7:47 am EDT

My complaint is that we unlimited long distance now. But instead of giving just one price they lowered the one price and added it to the local, they scammed us out of money, and me and my husband don't work, cuz he's in a wheel chair, and i'm the caretaker. What a rip off!

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Miss Caudill
Brodhead, US
Jul 28, 2016 7:47 am EDT

I live on Chestnut Grove rd and i still have the slow aol internet.. i have called and complian numerous times to windstream and begged for them to bring DSL down my road it seems like everyone else in mt.vernon has dsl but my road. aslo it took 25 mins for me to log on to my internet jus now n to get on this site! i am very fursturated and tired of this, my road has had over 50 ppl sign and say they would get DSL if windstream would bring a line down this way but they still refused. and i know of at least 10-15 college students down my road that are having problems because some of their classes have tests online.

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hotchas
mac, US
Jul 28, 2016 7:47 am EDT

I read on the internet that DSL speed is over 100kps [http://compnetworking.about.com/od/dsldigitalsubscriberline/f/dslspeed.htm]. For a couple of years, their modem only gave me 25kps. Then, in Jan 2011, it dropped to the current slower rate of 11kps to 14kps. That is only 2x the speed of dial-up I used to have. When I contacted them, I ran through tests and told to contact them. Then, their tech man told me to pay more for faster internet. What an utter disappointment.

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MJinKy
Louisville, US
Jul 28, 2016 7:47 am EDT

Windstream has got to be the worst telecommunications company in the entire world! The aquired my provider 6 months ago, and have now had three extensive outages since, no problems prior to Windstream taking over.

What makes it worse is they seem to have some pretty inept people working for them. Never underestimate how bad the lowest paid staff can perform. What a comedy of errors.

We will be switching our service from this vendor ASAP!

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jlsayres
, US
Jul 28, 2016 7:47 am EDT

I have had Windstream for over 6 years, and I have had nothing but bad things to say about them. They suck, if its not our Phone line its our internet. We are always paying for a certain type of service and not getting what we pay for. I am sorry but the econominally is still suffering and me and my husband are living paycheck to paycheck and we only what to get what we are paying for. We are paying for 3meg service and we only get 1 or 2meg! I have called and complained several times and they always have a excuse, "WE HAVE A OUTAGE IN THAT AREA", or "WE WILL SEND SOMEONE OUT TO LOOK AT IT", or "I DONT KNOW WHAT IS WRONG LET ME GET YOU SOMEONE ELSE THAT CAN HELP" I have had my bill docked, but still no result. I cant get service where I live with no one else. I think they treat me like this because they no that if I want internet I have to deal with it. I hate WINDSTREAM and the second we can get better service I will !

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schae23
, US
Jul 28, 2016 7:47 am EDT

Well Upon complaining many times over and over about my internet bandwidth being too slow, I have had servicemen come to the house on several occsasions. Still my internet is much slower than I get charged for. I pay for a 12Mbps connection and see speeds of less than 1.5Mbps. I just had a service call this morning. Last I knew he was headed to the office but it seems as though he will not return. I am tired of paying for this. My last email stated that my next payment will NOT be due and payable until the speed mathes the charges. Seems that I need not pay for this lackluster service anymore.

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cathyg
, US
Jul 14, 2016 7:39 am EDT

I have been a customer of Windstream for 3 years. In that time I have been forced to pay outrageous amounts for home phone and internet service because there is no other company in the area. Windstream does not have anyone to compete with so feel it is ok to price gouge. When I have to pay $85 a month for local and long distance and internet, when my daughter lives 10 miles away and can get AT&T and only pays $50 for the same service I feel I am being ripped off. Something needs to be done with this company for preying on the people that have no other choice but this ridiculous company.

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About Windstream Communications

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Windstream Communications offers internet, phone, and TV services, primarily targeting rural communities in the United States. They provide residential broadband, digital TV packages, and phone services, as well as tailored network solutions for businesses, including cloud computing, managed services, and cybersecurity.
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Overview of Windstream Communications complaint handling

Windstream Communications reviews first appeared on Complaints Board on Feb 23, 2007. The latest review Mixed Experiences with Cavalier Telephone was posted on May 18, 2024. The latest complaint Customer service was resolved on Dec 10, 2023. Windstream Communications has an average consumer rating of 3 stars from 196 reviews. Windstream Communications has resolved 92 complaints.
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  1. Windstream Communications Contacts

  2. Windstream Communications phone numbers
    +1 (866) 445-8955
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    Order Support, Sales
    +1 (855) 439-2889
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    Business Class Services
    +1 (800) 600-5050
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    +1 (866) 375-6040
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    Windstream Wholesale
    (800) 347-1991
    (800) 347-1991
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    (800) 537-7755
    (800) 537-7755
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    (888) 664-0841
    (888) 664-0841
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    (800) 481-5441
    (800) 481-5441
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  3. Windstream Communications emails
  4. Windstream Communications address
    4001 N Rodney Parham Rd, Little Rock, Arkansas, 72212-2442, United States
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    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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Windstream Communications is ranked 7 among 64 companies in the Internet Providers category

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