Last month I worked out a payment plan to get my service reconnected, customer service told me I'll save $6 if I go to the office and pay it. I went and paid $92 on the bill, which is the amount the customer service says I have to pay to have my internet reconnected. It's was 4 hrs and it was turned back on. 28 hrs later my internet shut back off. I called customer support, they said it was technical issues, and sent someone out. When the service guy left only the phone was back on and he told me internet would be back on in 30 mins. After an hr I called back to tell them my service is still not on. They responded that my service was never reconnected, and there was nothing showing where the $92 was paid to reconnected, and sent me from support, to payment, and to customer service. Everyone I talked to kept sending me to a different department until I was back to the first customer service department. I was on the phone for hrs trying to get this resolved. They had someone call me back and say that this wasn't right, because I still had my receipt so she said asked me to call the financial department and ask for a reduction on my bill, because it was not right. So I called for them to tell me that, it wasn't there departments fault, so they can't do anything for me. After a day my service was reinstated but they called me to tell me that now I have to pay more money because the internet I had 2 days ago is no longer available and it's more of high speed smh. So now my bill would be $10 more plus I have to pay a reconnecting fee, on top of the already high bill I was trying to catch up. I came to turns with this thinking that, they took me through all these problems just so they can up my bill. So now it's a week later and another customer service rep called me to tell me they looked at my credit and I have to pay another $100 deposit. I told her all I had been through with Windstream she said sorry about that and disregard the call. When I received my bill the $100 was still added on, mind you I've had these services for 4 yrs. My monthly bill that was only $57 is now about $277. I could not believe it I feel like I was scammed, I couldn't get help from any department not even the local office. I need my internet for my classes, but there is got to be something I can do about being done this way. I have contacted the BBB in regards to this, they are looking into this but haven't heard back from them.