Little Rock, Arkansas
United States - 72212-2442
I have Windstream broadband and was experiencing a noisy thus slow internet connection.
Windstream tech came out to check Windstream's side of the line and found no problems.
Windstream tech asked me if I would like for him to come inside to determine if there was a problem from within the home.
I asked the tech if there would be a charge for him troubleshooting from within the home. Tech said yes there would be a charge if he came in to troubleshoot so I declined and the tech left.
Well the next bill comes due and there is an additional $50 charge.
A Windstream customer no-service person by the name of Angel at ext. 2712 answered my next call. I simply asked to be provided with the written policy detailing the justification for the $50 service call on my bill. Angel indicated there was no written policy detailing why I was charged $50. I then said that I will not pay an arbitrary charge. I also said that I will not continue to do business with anyone that robs their customers. Angel then said she would be happy to send me to the person responsible for disconnecting customers. Of course I will be leaving Windstream but I pressed the written policy once again. I demanded to be sent any written information that could possibly express the rational for the charge. Angel insisted that there was no written policy specifically providing for the charge on the internet or anywhere else but that she would have her manager email me "info" within the hour.
An hour has gone by and no written policy justifying the charge has been emailed.
Windstream is criminal. Canceling my account shortly.
Windstream has billed me the last two months for Laurentel. I have never had a business transaction of any sort with this company, and have never been approached by Laurentel for any sort of transaction. In fact I never knew they existed until they placed a monthy fee of $8.23 on my windstream bill. I called windstream customer service and was told by Mike that there was nothing that windstream could do and if I didn't pay the$ 8.23 I would be billed for the same thing next month unless I could get a refund and have it stopped by Laurentel myself. I don't understand why windstream would steal from their customers for Laurentel. They must be getting a good percentage of what they collect for the third party billing.
What idiots!!! I have a digital package with Windstream Cable. I phoned them on July 2 to report an inability to receive the "premium digital" channels in my package. They said someone would fix it; however, they could not tell me when they would come - date or time - so I would just have to sit and wait. They also couldn't give a call saying they were on their way, and they had no ability to contact the people in the field - and they don't work weekends. When I called after the weekend to say I still hadn't received the channels, they said the repair guy said it was fixed. When I asked how he knew this when no one had checked with me, they couldn't answer. Again, they said they would send someone. This time, someone actually came and looked at my connections. His response "I've never seen this before." He said he would have to check further down the line. It was almost 5:00 at this point, and he said it might be the next day before he could do it. When I asked if I needed to be home, he said "no." Imagine my surprise when I returned home several days later (this is a vacation home), and it still wasn't receiving the channels. When I called cusomter "no" service, they said the repair guy said it was fixed. This time they said they would put in a "service order" rather than a "work order" which meant I would have priority. Again, no one came. When we left the house the next day, we found a note on the door saying the guy had come by at 4:00 p.m. My husband and I were both home and near the front door at the time when he says he came. The only thing we can figure is that he didn't use the door bell!! So I'm now going on 18 days without the additional channels. When I called today, they offered no apologies and simply said they would put in another service call and once again they couldn't tell me when - date or time - the person would come. If you have alternatives for service, you should definitely use them instead of Windstream. They have no customer service and their repair people are apparently incompetent (or liars).
Windstream had messed up my service during transfer from one address to another address, how hard is that to do! I had all my services bundle, and they were to transfer all, they had messed it up and debundled my package with Dish, I have always payed my bill, did not receive bill untill one month into new home, then came the bill 370.00 because windstream debundle my package with dish so know I have been told that I have to pay for Windstreams mistake, THIS IS WRONG!!!
Oh my windstream is a rip off they deceive customers the customer service for new bundles told me and yes I have over 50 taped messages as a new customer that for $49.99 total yes total high speed at a 6mg well guess what try 4 3 1 speed for download I have been lick with a few employees that made it right with me named dylan in customer care as I got a bill for 100 for net for 6 speed when I was told no charge and thats what it was suppose to be to begin with for 49.99 a month the georia and carolina employees are most of them polite I have has some so rude and they had a major oopppsss here they were upgrading the 911 service guess what the state had no 911 service for a day and half
We signed up with Windstream 's "bundle" packages; phone, internet, satellite last August. Free set up, etc promised. First bill comes $800 plus...call and get the "Oh, it's this fee, that fee, " etc. Think it's straightened out until the next bill comes and there are more "fees." Start-up, receivers, modems..anything they can think of to charge you for they did. Still have to call (and spend literally HOURS on the phone each call) and try to fix it. Then satellite service is shabby...call to report a defective receiver that gives me overheating notices. Through a miscommunication, they shut my service OFF!! Plus Windstream is billing me for the 3 free months of HD, HBO and Cinemax service!! This is an ONGOING problem. Dish credits me for the "mistake" 4 free months of service...do you know what Windstream does? THEY TAKE THE CREDITS FROM DISH AND APPLY IT TO THE "PAST DUE" BALANCE I DON'T EVEN OWE. It's all the services they said were FREE! Over and over again I have been told it's been taken care of. All I have is 5 months of MONEY-SHIFTING. DO NOT DO BUSINESS WITH WINDSTREAM!! THEY ARE THEIVES!!
I had a phone bill the previous month of approx. $113 for phone, internet and TV. This month they sent a bill of approx. $324 claiming that they performed some services which were not done as my spouse told them the request was cancelled. This cancellation was apparently never relayed to the billing department from the service department. The added $120 for service fees which were never done and were requested to be cancelled.
How can a company be so stupid and get things all out of order on a simple service as a phone bill??? I have yet to find anyone at Windstream to admit that they made a HUGE mistake. We need some advocacy group to take this complaint all the way to the State Attorney Generals office.
A phone call solicitation resulted in my agreeing to the $49.99 lock-in bundle for phone and internet, plus $9.99 for an additional phone line. I was promised that the first 30 days would be free and that the first bill would reflect a $50 rebate and a mail-in $50 rebate for the wireless modem. Then I got a bill for $214. A call to the Buffalo area number, where the order was placed, resulted in my being assured that I was not told the above and that the mail-in rebate was all that they offered. When I talked to a supervisor, I was given the same answer. The local Jamestown, NY billing office seems to be innocent of deception.
Don’t believe the quotes that DISH or WINDSTREAM give you in their bundles. They will give you a low quote, tell you that you will get a DVR, 4 rooms in HD, and once it is all installed and you are under contract…here come the hidden costs that nobody told you about. They will charge you an extra - $10 for the HD, and $7 for each receiver and DVR. So your total each month will be at least $24 higher than they quoted you, but now you are locked into a two year contract and screwed. Stay with cable. No contracts!
i have windstream phone service here, but the funny thing about it is i have called them out to my home 6...
This is warn everyone out there - do not fall for windstream s package deal! I was talked into the package over the phone by a windstream customer service rep. - she never mentioned there being a 2 or 3 year contract. I never delt with dish network - the installation was set up by windstream.
I cancelled my service with windstream because I had nothing but email, internet speed problems and everytime it rained my satalight went out.
When I called windstream to discontinue service, they said I would have to call dish network to discontinue, I told them that I didn't deal with dish to get satalight service and I didn't pay dish, I paid them. Regardless, they put me on a three way call with dish and I told them to disconnect. They started the contract blurb. I of course told them that I didn't make a contract with anyone. I am in limbo now - can't get them to send me boxes to return the satalight receivers and remotes - windstream won't do anything. I have gotten two a bill from windstream for dish service for a month and a bill from dish for 194.00 for 2 months service. I had the satelite service discontined aug. 13th and had paid my bill thru aug. 18th. - I know
Dish will ruin my credit, but I don't know where to turn. I will probably try the magistrate court.
As I said, don't fall for the windstream bundle package deal.
I am a former D&E Communications phone customer in PA. D&E was bought by Windstream last year. I have been...
This Company was paid in full and they refuse to remove from my credit bureaus as promised. If I would have...
I have been trying to port my land line number to a cell company for aprox 4 weeks with no luck. EVERY time I call Windstream customer service I get a different answer to my questions and problem. I have been lied to, put off, placed on endless hold and bounced back and forth from department to department. I understand they do not want to loose business but if their phone service was more affordable I would not need to switch. I am EXTREMELY unhappy and disappointed with the quality of customer service that they offer. They need to better train their employees so that everyone is on the same page.
I am located in South Western Pennsylvania, southern Washington county. I bought Windstream DSL, 1.5 MB in December 2006. It worked fine till the end of 2007 and I started getting lots of disconnects.
From March 2008 every weekend, Friday, Saturday and Sunday, the DSL is down. I get sporadic success on Friday, sometime up sometimes down but EVERY Saturday starting around 10:00 - 10:30 AM the DSL would go down. It would reconnect but drop the connection every 2-5 minutes and it would take 3-10 minutes to reconnect. Usually it was fine by 8PM in the evening. Though the past 2 months I noted the problem still occurring after 11:00 PM.
I have the Speedstream 4200 modem. The connection is nothing unusual, its as simple as it gets. The DLS modem is connected to one computer via a Ethernet cable. The DSL plugs into the DLS side of the filer. One phone plugs into the phone side of the filter. The filter plugs into the phone jack.
Rebooting the modem did nothing. I have replaced the filters, 3 so far. I have tried the modem plugged directly into the wall jack. I have changed the phone cable four times. I have replaced the ethernet cable 4 times. None of this solved the problem.
Some techs have mentioned maybe it the electrical wiring in the house. well I have a UPS on my system. On Saturday morning at 9:45 I unplugged the UPS from the wall and ran it on battery. Sure enough at 10:15 the DSL dropped. Hmm maybe there is a problem with the battery?
When finally, after about a year of complaining they sent a tech out and he discovered that the modem was an “A12” version and the current one was the “A25” ok maybe this was the reason. The tech out confirmed that there was a strong signal and the cables and filter were fine or at least he was seeing a good signal when he was here. And the modem was relatively close for a good signal. I set up the modem on a Saturday morning but, as usual on the weekends, the authentication server was down. On Sunday afternoon I was able to finally authenticate the modem. Ok Sunday night it was fine. In fact I was thinking the old firmware was the real problem. The modem worked fine till Friday when it started going down again. So I suppose it wasn’t the modem at all. The new modem would at least display a message saying “We have detected that you do not have DSL connectivity to your Home Networking Modem. After configuration wait a while for DNS to refresh.” Or “Your Internet login needs to be verified before continuing. After configuration wait a while for DNS to refresh.” Either that or it would go into the Authenticate screen. Which is strange because I have already ran the authenticate procedure. It will not complete the authentication, however, it will freeze or the DSL will disconnect preventing anything from happening.
Its difficult for me to imagine replacing all the hardware and I still have the problem but ONLY Friday-Sunday. Windstream techs seem to think its my DSL filter that only works consistently Monday-Thursday then fails Friday-Sunday. Hmm I need to read the packaging more carefully to buy the filter that works the full week LOL.
WHAT is going on here? I think the problem is on Windstream’s end and doesn’t have anything to do with my equipment. One tech DID tell me they usually did maintenance on the weekends to not interrupt business users. Other ISPs do maintenance around 1AM to prevent interruptions so its most likely that SOMETHING is being done at Windsteam on the weekends.
I am in the process of transferring my number from Windstream to Vonage. Windstream bought out D&E in November. I received the only communication from them regarding the cancellation of the VoIP service. Apparently they sent out letters in December. The only letter I received was in November telling me they bought out D&E. I called and signed up with Vonage on [protected] and am still waiting for my phone number to be transferred. The last 2 rejects were for an address mis-match. I have twice verified the address with BOTH companies via a conference call. I'm still waiting. Windstream says it's Vonage, well the 3rd party doing the transfer, with the issue.
I moved to this area in February and had to get windstream for my phone service and I am so angry with them that I am searching for another way to get a internet line in my house so I can cancel their service. I wouldn't refer them to anyone for any reason. I first signed up with them and they gave me the most expensive package deal they had, even after I had told them I wanted just the basic line, cause I only needed it for a computer line, and that I had cell phones. Then every month I was paying a bill of $85.00 just to have internet. So I finally called 3 months later and told them that they had put the wrong package on and so she changed the package to the lowest package and said it would be effective at 7pm that night on the 29th of May. Then I called the first week of June to see if they received my payment and she said yes, now you owe $85.00 for June. I told her that they had made a mistake but they fixed it on the 29th, and she said Yes but it won't show until next months billing. So now I still have to pay a full month bill of something I didn't order in the first place, and then I have been on the phone today trying to reach a supervisor all day and not one return phone call yet. They are the worst phone company I have ever had. I had other phone companies and had great service and customer service, this is a real case of CUSTOMER NO SERVICE...
3 months ago i lost 1000. of my income i am disabled i need my phone called and talked with windstream about...
I have been calling since November, 2009 to your company correct the problem of crossed wiring. You have yet to fix it or even act like you want to. Of course your operators told me to pay for the inside wiring and the problem would go away. What a crock, like charging me more would fix the crossed wiring situation. How dumb do your operators think I am. To start out my service bundle would ONLY be $49.99 but with ALL YOU TAXES ADDED ON it is $73.28 per month. For what?? So I spend my days complaining about someone else talking while I am using my phone, that I pay for on time every month. Since when does fixing a complaint for 4 months go away because you want to charge me more????? The lines are crossed somewhere and your refusal to fix it is stupid.. How would you like it if I never paid you another dime until my phone is fixed and I can enjoy talking on the phone again???? The proof is in all the complaints that I have made to YOUR 800 numbers, over and over and over and over and over and over and over and over. Get the picture???
For a whole month we have been trying to get Windstream to release our phone number to Comcast. It'...