Windstream Communications review: Can't return their equipment

We had kinetic internet. It started dropping and my husband works from home so we had to find better internet. Called to cancel. They told me they would send me a label and box to send the modem back. That was about 2 months ago and after calling customer service 7, yes 7 times, I still have not received my box to send the modem back. I am not calling them again. If i dont receive the box and label in a few weeks, I am going to trash this modem. Never again will I do business with this company and I do not recommend them. They take forever to do anything.