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Windstream Communications

Windstream Communications review: Fiber lines ran in front of my house...

H
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4:30 pm EDT
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My neighbors and I watched as Kinetic ran the fiber optics line down our driveways. The box placed at the corner of our front yard. We cut grass around it. We watched as one neighbor had a Kinetic truck drive through her yard to get to her driveway, and drive out by the driveway. We had to call the water company to repair a busted water pipe from the lines being buried. All of this to be told that we cannot receive internet at our homes. The back half of our subdivision, they all have it. The newly built homes that just sold and are being built, they can get it. Us, no. Sounds like the realtor lined pockets to get the service first. We, on the other hand, have to wait until someone cancels their service or doesn't pay for their service before we are able to get it. At least that is what I was told. But, I was also told that our half of the neighborhood is grandfathered in to another company and they cannot provide us service. There is no other phone company or wireless internet company in our area. Windstream is it. I was told that they do not have access to our address due to this. If that is the case, the box needs to be removed. The cables need to be removed. I have spent hours on the phone with several different customer service representatives and still no luck. No definite answers, other than, we can't provide service to your address. It runs across my driveway! But my address is blacked out. My neighbor across the road, blocked. Everyone in the FRONT of the subdivision, on a main highway, blacked out. Not a back road, a main highway. If my address is really grandfathered in with another company, the equipment that has been placed to allow others service, but not us, needs to be removed.

Desired outcome: Service needs to be provided or equipment needs to be removed.

Sep 12, 2023 2:12 pm EDT
Windstream Communications customer support contacts
Address

4001 N Rodney Parham Rd, Little Rock, AR, 72212-2442, US

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Hi Hanna, I regret that this has been your experience. I am happy to look into this for you. You can email me directly at wincanhelp@windstream.com.
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    4001 N Rodney Parham Rd, Little Rock, Arkansas, 72212-2442, United States
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