Windstream Communications
reviews and complaints

First of all where I live there 8s only one Internet Provider available! Windstream is in the process of changing to Kinetic. Anyway, our bill has always been around $87 monthly!

Well, I received our bill for this month and the amount due was $166.67! So, I called and after I was transferred several times I asked why did my bill increase by almost $80? They said because of non-basic Service. HUH? I'm so sick of Companies who know we have to have their service and they can add $2 here and $5 there?! WTH? I wish whoever can do something about this would!

I have been trying to port out my landline. My provider is Nettalk but the phone number is held with Windstream. Now, they are giving me run around. I am not even able to get anyone on the phone. Nettalk has provided me with email and phone number. No one pick us, and it says they will transfer but phone line just cuts off. I have this landline for 10 years, don't want to lose it.

My disconnected date is not until 22 .today in a 2 hour span i have received 3 calls from windstream, this is a bit much, only adds stress to today's worlds this is not ok more like harassment

I have stopped my phone service almost four months ago and they still have not issued my check back for my deposit of $100.00 (plus Interest according to the original reciept I have) I have had nothing but a huge runaround with this company. The e-mails are too numerus to attach here. They have records of every phone call because they pull it up and tell me what they see every time I call. I've been told numerous times now over the last four months that the financial department will be notified that my account is closed and they will then send your check. I am still waiting for the check.

I have had technicians out to try to resolve the issue of DAILY having to reset my internet connection. They send a technician out and they solve the problem for a few days...within a week I am again having to reboot daily! There have been at least for service calls since feb 2021..always the same issue...always works for a few days then reverts right back!
I use my internet for business and so annoying to continually loose connection in the middle of a job! To say nothing to the fact of resetting my internet for tv etc continually! We pay our bills monthly and all the ridiculous taxes for the "internet" . I belief you need not get paid for each day I have no reliable service!

HORRIBLE

Never, ever have I've seen or experienced such useless service from an Internet Carrier. It has been 3 weeks since initial installation and I have yet to use this service. After more than 10 phone calls to tech support and many calls to a repair man, they continue to refuse to just allow me to go to another carrier. I am told I will be penalized for early termination and will be charged for 3 months of service. I am so outraged at this scam and will be reporting this company to all the proper authorities. I have done every thing required and requested of me by Windstream and still at no vault of my own I can not get this internet service to connect more than 10 minutes once a day, if that!

Writing to inform you of issue with are pri service had two numbers that can not be called from are phone system have checked not a phone system issue.
It has taken three days and still no resolve to issue. Plus the fact that Windstream has out sourced their customer service group to India which makes it very hard to understand and communicate with the person that is trying to help you. thanks

We called to find out about added charges on our bill and to pay the bill but the agents were extremely rude. One had an attitude as soon as he got on the phone and the other started yelling at me like I was her child. The energy in turn made me upset. I feel like this is very unprofessional and we give our hard earned money to this company and get treated poorly. Without customers there would be no company. Att would never accept such behavior from their employees. I am going to start looking for another company I don't like the attitude of the staff at all.

I switched from DSL to internet cable about a month ago. I am supposed to get 400mb but the best I have ever gotten is 39MB. I spoke with the local office and I was informed something was wrong with their equipment. The rep stated she would call me back. That never happened and now, they won't even answer the phone. I have called the 800 number and always get connected with a foreign country and I am told they started a ticket. I ask that the ticket number be sent via text or email and that never happens. Seems like customer no service and I am at the point of disconnecting from Windstream permanently after being a 30 year customer. Can someone call me and explain what the problem is? [protected]. I live in Cleveland GA. 30528 and the local rep name is Amber. If I ran my business in this manner, I would not have a business. My phone associated with this account is [protected]. I live at 140 Bradley lane.

I have called tech support several times because I keep getting spam e-mails all day long. They are supposed to have a spam filter. So far today I got a total of 40 spam e-mails.

Talked to several women today and someone was supposed to call and get a filter put on my account. When they tell me to hold, I sit and wait for 10 minutes and get disconnected. The same people come back on the line and I have to go through the whole thing again explaining why I am calling.
Windstream has NO support what so ever.

This is the second time in this month that my internet has completely stopped working while I'm working from home on my computer . I don't know why I pay for internet that isn't reliable And completely just goes out on me when I'm working from home and I have no other internet service around to change it too. It takes 1-3days to resolve the issue. No other company that I know of has this problem consecutively.

I am a very unhappy customer. Why am I paying so much for 10mbps. I have a friend 5 minutes away that has 50mbps and she is paying the same amount as me. I am told that 10 Mbps is all that is available in my area, well that is not my fault it's yours, how about get better service out here and you all keep advertising upgrades. What a joke, you don't tell people that it isn't available to all customers. All my neighbors complain about how ridiculous your service is out here. I can not wait until I am able to get another provider. You will lose a lot of customers as soon as river net is available in our area. And there is no reason I should have to be on hold 30 mins at a time the first time I call I waited 30 mins or more just to have someone pick the phone up and hang up than I call back and wait at least another 30 minutes to speak with someone. Absolutely ridiculous!

There is a field guy that serves all of our buildings and out by Roberts drive I've had complaints about his conduct with a few of our tenants. They say his name is Bob bobby something. Please send other techs to this area

In the last month I have lost a lot of money due to my Internet being out. I called they sent a tech out to my house and he went to wrong adress and then I called again told me 2 weeks, the tech came back out yesterday looked at my Motem said opt was good and left. Now today I call cause my internet went back out and now it's another 2 week wait. I am losing even more money with my job being YouTube and streaming. I need my internet fixed. Why do I have to wait 2 weeks when they are the ones who messed up

Checked mailbox this morning got a disconnect notice from them and I know the bill isn't right because they sent one out last month and we paid it we'll got bank statement they took it out of our checking account and they got paid twice have ask them twice to take phone service off bill and I am still paying for it don't have anything but Internet

I would like to send a complaint about a technican that works a lot in Ashland. He is very rude and we see him sitting by the armory all day. We have complained before but nothing is ever done. His name is Bobby Helms. Because he has been to our apartment and did nothing to help. I believe he works for Ashland we have called a supervisor and don't get a reply.

We almost always have to go and reset our router for the internet to start working again. Like tonight just a few minutes it went out and I had to reset it. You all need to fix your internet, it is awful!

Windstream line/internet was out for 2 straight weeks, called more than 6 times for repairs, begged them to fix the line but NEVER resolved the problems, as result an elderly still had to be in hospital cause he fell and cut his head open and delayed in calling 911 cause windstream never fixed the problem; had to catch mcdonald wifi to just be able to do work and make money so I can pay their expensive bill, also was told it was fiber optic line but it was only dsl line, I guess to windstream we are "just another number" not valuable customers; on final call to windtream the rep finally disconnected my service and she thinks it was the best way that windstream and my line be part ways since they wouldn't be able to resolved and fix the line after 2 straight weeks of multiple calls, in my point of view windstream is extremely racist toward their rural customers (not everyone can afford to live in city/established areas), but nonetheless our lives and money matters too!

Yes my name David Bryant I was supposed to get your service at 1060 west hope church Rd and guarantee 3mbs, well guess what they can't add no more line out here and can't even get 1 mbs due to the outdate lines y'all have out here I would love to get internet out here with 3mbs or better, I been try to get service for years, but you running outdate lines and equipment to get services ty

For months I have been experiencing internet interruptions on a daily basis; sometimes, the loss of internet service has happened as many as 5 of 6 times in the space of 30 minutes, with each outage ranging from 1-3 minutes to 10 minutes. And over the last 3 or 4 months, I've had 4 technician visits. He did just about everything that he knew how to do to resolve the issue, even replacing an almost new modem with a brand new modem, and calling someone at a higher echelon for help in determining the source of the problem, but the problem has not gone away. I should also add that these outages occurred no matter what the weather.

And because calling the Windstream phone number for help has done nothing but cause me to get increasingly angry, I no longer even try that route.

Moreover, the internet outages forced me to purchase MORE data from Verizon as each outage forced my system to go through my landline, which rapidly depleted my data.

Finally, I would have already ditched Windstream except that their local competitor, Santa Rosa, wanted to charge me $4, 000 to lay in the necessary fiber optic cable. Basically leaving me stuck with substandard and very unreliable internet service, making me wonder why Windstream has never offered to reduce my monthly bill by an appropriate amount (heavy sarcasm intended here).

I doubt that this complaint will cause even a ripple much less a fix, but in the remote chance that it does, my contact number is [protected] and email is [protected]@gmail.com