Well for me this complaint started with purchasing gas on 1/27/2010 at wilco hess #18801 which is on west 58hwy wilson. When I was finished pumping the gas. I was printed out a receipt at the pump. I notice the pump receipt as being a total gas puschase of $31.00 and the pump was showing $28.93. Now I figured that maybe it had printed a receipt for the pervious customer, so I went inside and told the young lady behind the counter. Then I thought she would print a receipt from inside but she told me that the machine was not working so she said that she would hand write me one. I said ok. She stamped it wrote the date and wrote the gas amount but did not sign it. I have a hess card that I use to buy gas with, in about two days I will be able to see what was charged to my account. This may pan out ok, two days I will know, if I will do anymore business with hess at all.
Second complaint yesterday (2/1/2010) I went to the same wilco hess which is were I normally buy gas. I went to pump #3 put in my hess card it ask for my zip code and when I put my first number in it would not let me do anything else. It wouldn't let me clear, cancel or like I said anything. Well I figured again, I should just stop figuring. As I was saying I figured that they could set the gas pump and I could pay inside. Well when I went inside this young blonde haired lady was behind the counter, the same one that waited on me 1/27/2010. I told her I was having a problem with pump #3. Then she tells me that pump #3 is not working. She told me I would have to move to another pump. If she knew it was not working why had she or the manager not put a note on the pump or at least bag it.
Third complaint, I went back there today (2/2/2010) to buy gas since I didn't bother moving to another pump like the lady told me to. I don't even know what the pump was today, I just know it wasn't number three. Well today I put my hess card in. It ask for my zip code, I put that in then I hit start, then it wanted me to enter a number from 0 to 9, or clear the transaction. I canceled the transaction. Left the pump never to buy gas there at this hess wilco trade again. I have been faithfully buying all of my gas at this business for over one year. And before that most of the time since they have been open. No more!
The complaint has been investigated and resolved to the customer’s satisfaction.