Whole Foods Market Services

My item would not scan, my Amazon code would not scan. The clerk at self service said, "too bad"took my items and left. No offer to help. I'm amazed he didn't ask me if I had money to pay and he acted as if I was an affront to Whole Foods. West Seattle store, 1/8/2022 at ~1800. There will be no resolution because this is the usual behaviour of the staff at the West Seattle Whole Foods. I only go there if I can't get to a better, nicer and overall more decent location.

This incident took place today (October 30)at approximately 2:45 pm. The store was extremely crowded with long lines and waits. I had only two items to checkout so I went to the customer service counter. There was a woman ahead of me checking out a few items.When it was my turn, I was told that there was a man in front of me. No problem. As it turned out, the man had started checking out in a different lane. He had about 20 items. The customer service rep went over to him and suggested that he switch to her. He declined. At that point I put my two items on the counter. I was promptly told to go to a different register because this register was only for
returns and Amazon prime dropofffs. When I reminded her (Alicia, a "team leader), about the other woman that had been ahead of me and the man whom they ( two young women) were going to checkout, she repeated what she had told me before. Then both turned and left, leaving me standing there. After waiting on a different line I returned to ask to speak with a manager.
Another woman, Catherine, supposedly a manager, was standing there and agreed with Alicia that this was a "store policy." I then asked her why I had been left standing there when both employees left the counter together. Catherine said, "Well, one of them had to leave." I asked to speak to a different manager and was told Catherine was the only one.

I'm a senior citizen and have been shopping at Whole Foods way before I became a senior citizen!
I've never experienced a moment of disrespect or "attitude."
This incident has obviously been unsettling for me.
I feel the employees in question should be admonished and then retrained.
I would like a reply.

Respectfully,

Adrienne Seelig
[protected]@gmail.com

I was a victim of assault at the Whole Foods in Boise, Idaho. The criminals threatened my liberty to breathe freely, and used violence against me to dehumanize me. They made prank calls to the police, the police sided with the criminals. They stated I was trespassed from Whole Foods, even though trespass charges were dropped. They colluded with a dress code order that was misnamed a health order requiring people to terrify each other by presenting themselves as criminals by wearing bank robber masks, or antifa masks.

Even though trespass law states that you are not guilty of trespass if you remain upon real property if the business is, at the time, open to the public, and you are in compliance with lawful conditions on entry. The only way a dress code can be mandated is if you go to a high end restaurant that requires something fancy, or requiring shoes and shirt for ordinary businesses, but no place can lawfully require bizarre, aberrant dress that makes the ordinary person think the whole store is overrun with terrorists from Afghanistan.

Not allowed to wear poppies to respect the dead young men who defended this country?
Please leave Canada, no one needs a bunch of Nazis here.
Country of freedom and equality, your business needs to resituate itself in Hell where you clearly belong.
Will never again shop in your stores and will forever voice dislike over your heartless and soulless policies.
Leave Canada and set up in countries that do not allow freedom, your business structure will fit in well.

So I have been working for Wholefoods for the past two years in the past two years I have been put on the final for attendance and even after explaining my situation my managers disregarded what I have told them even though I use issues to their attention on multiple occasions I was also put on a final again in November 2018 ironically the day after my birthday because of a customer complaint due to Amazon prime now as we know our store policy is we cannot except a screenshot and because I was doing my job and in forming the customer over store policy So I have been working for Wholefoods for the past two years in the past two years I have been put on a final for attendance and even after explaining my situation my managers disregarded what I have told them even though I've run his issues to their attention on multiple occasions I was also put on a final again in November 2018 ironically the day after my birthday because of a customer complaint due to Amazon prime now as we know our store policy is we cannot except a screenshot and because I was doing my job and informing the customer of our store policy She then proceeded to complain to management claiming that I refuse to give her service and that I was being rude and disrespectful towards her when I was pulled into a meeting with my managers and explain what happened they basically disregarded what I said and still proceeded to put me on a final I have received harassment from customers because I am a black cashier working in a predominately white town now I'm not being a recess and I'm not being a bigot but my point is I've received so much harassment so many complaints claiming that it's my attitude and all of this other stuff but when you're following store procedures and you're doing what is told and expected of you and required by you and you still get reprimanded for doing your job becomes very she then proceeded to complain to management claiming that I refuse to give her service and that I was being rude and disrespectful towards her when I was pulled into a meeting with my managers and explained what happened they basically disregarded what I said and still proceeded to put me on a final I have received harassment from customers because I am a black cashier working in a predominately white town now I'm not being a racist and I'm not being a big it but my point is I've received so much harassment so many complaints claiming that it's my attitude and all of this other stuff but when you're following store procedures and you're doing what is told and expected of you and required by you and you still get reprimanded for doing your job it becomes very Frustrating and when I tried to transfer to a store that is closer to my home I was denied on multiple occasions due to my past history that Wholefoods Market claims that I have a bad attitude but Wholefoods Market refuses to actually take the time to listen to their employees so overall I'll be looking for another job and I plan to complain

I was at the Whole Foods store and I accidentally had diarrhea in my pants. It wasn't my fault that I wasn't wearing underwear that day! So instead of helping to clean up the poopy that was all over my crack, pants and shoes, they told me to leave! How horrible! It smelled mighty bad of course, but what a way to treat a customer! I came in looking for a discount on habenero peppers and fresh spicy salsa and left with doody all over me... Never again!

My family and I went to the Whole Foods Market at 10601 San Jose Blvd. Jacksonville, Florida 6/24/2019 4:00pm. And upon checking out we put on the counter a container of hot food we got at the hot food bar. Its all the same price by the pound. It was in a closed container and she asked what we were having. I told her Vietnamese Chicken. And the female cashier said loudly with a big smile " Oh, the Vietnamese cat. I said what? And she said Loudly again "Vietnamese Cat". Its actually cat not chicken! My daughters who each have cats couldn't believe she actually said something as ignorant as that. Neither could my wife and I. The people in line behind us were shaking their heads too. Whole foods prices for one should prevent shoppers from having to deal with ignorant and low class people/employees when they shop and spend good money at their store. Seems their employees aren't vetted very well before hire. Certainly don't leave your purse or personal items in your cart when you shop there. That manager needs to go to Walmart or less! And she didn't give us a receipt either we realized after checking the bags. Doesn't want people to know her name?

I also had a similar experience when I went to customer service at Whole Foods in Harlem NYC to exchange/refund an item. For some reason, the lady before me got an immediate refund for her items but I did not. I had to wait to speak to a team leader named Kristen she was extremely rude who then called for her boss Damon Yousef who seemed like he could care less. Kristen took my receipts from my hand and started to take pictures of my receipt with her personal phone. I asked her why was she taking pictures, she said for her boss who was in a meeting but her boss was standing close by, when I took my receipt from her as she had taken them from me she yelled security. The security guards were confused and thought she was nuts. I did too at that point. It was a terrible very rude awkward experience. I called 1-844-WFM-Talk while in the store to make a complaint before I shopped because I did not want this crazy woman to call security again on me for no reason. Sometimes the employees are just downright racist against some of their shoppers and more courteous to other shoppers. They say you can sample some things but I never do. They turn their heads when they see others sampling. But then others they immediately call security on. I once saw this lady open a whole bottle of juice, taste it and put it back. I called the management and they did nothing. They did not even take the juice off of the shelf. My family and I shop at Whole Foods in Harlem and sometimes it is a great experience especially on Gospel nights, the staff is just absolutely lovely, smiling and courteous. The next morning I go in to buy beets and a cappuccino and it has turned completely ghetto and it is because some of the people they hire have terrible attitudes and need to be fired. They do not need to work with the public. Some of them the staff are very racist against mixed families and have said some awful things about my family and me when we shop together. I look more black and my son looks completely white. I heard the rude team leader Kristen say to another employee "Why is she talking to that white man" Well that white man is my son and yes, I gave birth to him, he is not adopted! They even have had security follow us around when we shop and you can imagine the rest that was said about me and my son. My daughter won't even go to the store anymore because she hates the rude stares from some of the staff. I think some of the staff is just amazing and the security team is just amazing too. I received an apology from the security guard telling me he did not know he was your son letting me know, right away when we entered the store we were being watched and comments were being made, terrible comments. The guard looked guilty, seems he felt very bad and it was a tearful heartfelt apology. It has scarred my son but he is getting over it. I have yet to receive an apology back from Whole Foods. I have contacted them 3 times via email and have not heard a true heartfelt apology. I only heard from the robotic auto-generated messages they probably send people when they do not want to address serious issues. What is outrageous is that I feel that they think people make these complaints to get something in return which is also a prejudice way to think about your customers who shop there every other day and spend lots of money at your store it is a terrible way to treat your customers that are helping to make your store successful.

I use to buy Stilton Cheese from Whole Foods Boulder Pearl St Store, but I don't anymore. I don't know that I will again, because my experience was that bad. I now purchase Stilton Cheese from Safeway. I would usually purchase $5-10 worth of cheese a week from Whole Foods. The last time I purchased Stilton Cheese was on July 9th. About a week after the 9th I went in to the store to buy some more and the Specialty Department was completely out. I asked a clerk if she knew when some would be coming back in. She didn't seem very helpful or knowledgeable so I asked if she could put me in touch with someone who would have more information, so that I would know when to come back in. She did and that woman was abrasive and seem to make her answers up. She said Friday. I came back Friday and there was no cheese. This went on for weeks. I would come in and there would be no Stilton Cheese and when I would inquire with the female employees of the Specialty Department they were unhelpful, abrasive, acted like I was an inconvenience to them and always said to come back Friday. It takes time and effort for me to come to Whole Foods and to be repeatedly told incorrect information...just to blow me off started to upset me. This went on for 5 weeks. That's how long your Specialty Department did not have it in stock... without any explanation. That's 5 trips to the store and coming up empty handed. I could have spent $50 during that time. When I went in on August 13th, I wasn't keen on not wasting anymore of my time and energy and I wanted some answers so that I could at least be informed about what was going on and to know for sure when to come in. I asked a clerk, Jamie, to write down for me a name and a number to call of a person who could definitively tell me the information I was seeking and I was treated in a mean hostile way. I don't know if she was having a bad day but I explain the situation to her and that this was a major inconvenience that I needed to solve that day. I was treated like I was not allowed to know or speak to that person... like it was top secret of something and again, like I was inconveniencing her. It became a power struggle. It took me 20 minutes and talking to manager Karen, who would not tell me her exact title, to get manger of the Specialty Departments name (Tara) and the main store number written down for me. This should have taken five minutes and Jamie should have been friendly and helpful. Needless to say...I didn't call Tara. I have found Stilton Cheese at Safeway. Wholefoods you have lost a customer. I don't want to come back to your store to be treated like that again. I am an Amazon Prime member so ordering online may be an option in the future. I didn't like the way I was treated and now I don't want to interact with your employees anymore.

Yesterday, I was buying groceries at the Whole Foods' Columbus Circle location. It was a busy time and the line was very long. I went to get one more item while my friend was in a line, only to find out that my friend was getting verbally harassed by another customer when I came back. The other customer was calling my friend as "uncivilized" because he didn't move further in a line, when there was, in fact, no space in that crowded space. The aggressive verbal attacks and threats kept going on. We initially tried to ignore him, but he became more and more aggressive; when my friend eventually confronted him, he hit my friend's face. I immediately asked for the security guards.

It took a while for the security person to arrive. But here is a more serious problem. When the security guard finally came, I asked for mediation between us and the aggressive customer who was still standing next to us. But the security person just said, "Since it's not the Whole Foods' problem, you should report to the police." Yes, the aggressive customer is not a Whole Foods employee, but the incident happened on its premise, and we were asking for a safe way of resolving the situation--and the security guards are meant to act as such mediators in this kind of incident (according to the store manager as well). Even though I kept saying the customer standing right next to me hit my friend's face, the security person didn't even TRY to talk to or confirm the facts from that customer, and just asked, "Do you want to call the police or not?", and just let that customer run away.

I am deeply disappointed by how the situation was handled and feel unsafe shopping at Whole Foods. What if he punched me really hard and I got seriously injured? Would they still say that they can't even get hold of or talk to the attacker because it's not Whole Foods' problem? What's the benefit of paying the premium by shopping at Whole Foods then?

My Family and I go to the Whole Foods in Williamsburg Brooklyn for the past year and always look forward to Dough Doughnuts. They are local and you have had them forever in this store. I can't find them in your store and all the other Whole Foods in New York carry them. This is disappointing. Can you find out why this store doesn't have them. They are the best doughnuts in New York.

Hello,

I love Whole Foods and have been shopping at your stores for many years. Last week was hectic as I had just adopted a new rescue dog, was trying to get to a class, and planned to shop for food on my way to class. When I was almost to the Ponce de Leon store, I realized that I had rushed out of the house without my wallet! I did have my checkbook though and pictures of all my credit cards and driver's license so I felt confident that I would be able to shop. NOT. I spoke to the assistant manager, explaining what had happened and that I drove a 50 mile round trip just to shop at this store. Also, I explained that I was a long time customer. He would not budge, so I asked to speak to the manager. She refused to even talk to me.

I find this totally unacceptable. It would not have hurt them in any way to make at least a one time exception, particularly since I am a good customer, had identification, a checkbook, and pictures of all credit cards. A simple phone call could have been made for verification.

This has made me feel uncomfortable about continuing to shop here. I'm so hoping this is not Whole Foods policy every where as I travel extensively and always seek out the nearest Whole Foods. BTW: We desperately need a store here in west Georgia!

Thank you for listening to my concerns.

Sincerely,
Elizabeth Richardson
[protected]@yahoo.com
[protected]