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Whole Foods Market Services
reviews & complaints
Whole Foods Market Services
reviews & complaints

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52 complaints
19 resolved 33 unresolved

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Whole Foods Market Services reviews & complaints 41 - 52

Whole Foods Market Services complaints 52

Whole Foods Market Services - wrongful termination

Notes On Whole foods dismissal. I started with whole foods under a professional expectation that they are a well rounded fair equal company. In the Beginning when I was hired the lady Mel who hired...

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G
Jul 20, 2017

Whole Foods Market Services - customer service and refusal to accept their own gift cards which are deemed valid by their corporate office

I just left the Vancouver Washington store where I brought two gift cards which I received from Chase Visa as a "rewards program". I attempted to pay with the gift cards at which time your cashier...

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V
May 12, 2017

Whole Foods Market Services - 365 macaroni and cheese

Maggots and Fleas skins found when I opened the packet of Mac n Cheese. Dinner time for my toddler would have been a mess if I had not paid attention to what I was cooking. This could have messed him...

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C

Whole Foods Market Services - 365 brand goat cheese & pesto

Attn: Quality Product Control Manager. First let me say that I have loved most everything in the 365 brand, until now. For the first time, I purchased the 365 brand thin crust pizza, Goat Cheese ...

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D
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Whole Foods Market Services - food contamination

On the 17th of Oct. 2014 I purchased a bag of fresh pistachio nuts.That same day they were-as usual giving out samples of Olives which people are sticking toothpicks into as well as some French...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Whole Foods Market Services - hostile work environment

To All that Care About Quality: I do not speak for all Whole Foods (WF) employees I can only convey what I lived, and how it shaped my current opinion of a grocery chain I once loved. On many...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Whole Foods Market Services - rude customer service

Very bad and rude. I am wholefoods customer since last 4 years now. And just today i got a chance to explore the real customer service.. My question was simply about an ingredient of a product and...

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Whole Foods Market Services - music too loud, employees contemptuous

I went shopping at Whole Foods in Mill Valley this morning and asked a store employee if the loud, unpleasant music could be turned down. She gave me a dirty look, and replied frostily 'I'll inquire'. Within minutes the music was turned up. When I asked another employee I got the same response, but fortunately the music was not turned up again. When I got home, my neighbors across the street were having a garage sale. I mentioned my experience to them and they told me they no longer shop at that store because of loud, unpleasant music and contemptuous employees.
This is not because of a local problem. Whole Foods simply does not care about customer service, or the well-being of their customers. They are the only national grocery chain that makes it impossible to lodge complaints with their corporate office.
As long as they continue to give customers the finger, I will shop elsewhere.

Hi, !

I am a very frustrated customer of Whole Foods Store on "P" street NW (Logan Circle), Washington, DC



For the past at least6 months I have been complaining to the management of the store about missing price tags in the produce/fruit section. At least 1/3 of all the items have no price tags, or they are placed so far from the actual item that a customer has to walk all the way around the entire section to find a price tag for the respective item.

My last complaint, so far verbal, was last week. There were several items (tomatoes, for example) that had no price posted. I asked one of the workers about it and he spent 10 minutes finding out the price. Actually, he had to run it by the cash register. I spent another 30 minutes shopping, went back - there was no price tag still. I guess, it is considered normal practice at this store - find it out how much the item only for those interested. When I complained to the customer service desk they said the manager would be notified about the problem.

Today, it was the same experience. Several items had NO price tags, one pile of kiwis had actually TWO price tags : 0.89/piece and 0.99/piece.

I bought it to the attention of the manager who agreed that it was unacceptable and his excuse was that he's been managing the store "only" two weeks!!! Two weeks! And no time to put price tags?! How long does it take?! Especially if he "was notified of the problem" which appears to be a big lie!

I'm so sick and tired of this negligence and utter disrespect towards the customers that I am considering shopping at other stores that luckily are in the neighborhood such as Harris Teeter, Trader Joe's, Giant and Safeway.

I just wanted you to know that that Whole Foods should not be surprised when they start losing their customers to other stores.

Deeply disappointed former Whole Foods customer

D
Sep 18, 2012

Whole Foods Market Services - green life of asheville will not hire any african american males at all

My complaint is the fact that this green life like any other business has turn overs and i have been here almost two years and they do everything to hire women of all races and white men and men of all other races except for African American males. they are service jobs and no matter how little the pay is green life will take a black mans money but as far as supporting the African American male for a job they wont. they use excuses like our workers never leave, but they do because the pay is so low they have to have a high turn over rate.

lot’s of gay’s and lesbians and white men and Asian men are there but never any African American males. there excuse is the african american males don’t come in for a job. they don’t because green life, like so many other companies, hide the equal opportunity law in the back and not visible so that it can be noticed that they are equal opportunity employer.

please send african americans to this establishment to see what i am talking about and make them in there 40 or less.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Whole Foods Market Services - treatment of employees

I have been a customer of Harry's Farmers Market for over 15 years. When Whole Foods bought the place many years ago, I was all for the change..Its a big thing getting a Whole Foods in Marietta..With...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Whole Foods Market Services - quality, safety

I worked for WFM for almost four years and experienced a lot of success and happiness at first. After Five Store "Team Leaders" in three years the store was in really bad shape both in appearance...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Whole Foods Market Services - harrassment

I got falsely accused of shoplifting. Spaced out, threw the pizza box away (with receipt attached), paid for groceries, exited, got handcuffed, questioned etc. These Jersey Shore rejects that...

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Whole Foods Market Services - character assassination of long term customer

I am an abused long term customer who has just awakened from the manipulation and propaganda that Whole foods spins. This year, over 50% of the Items that I purchased from Whole Foods were bad...

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N
Oct 20, 2011

Whole Foods Market Services - escalator broke multiple bones in my foot

Whole Foods Austin’s Corporate 6th street store has a very uncomfortable and “unsafe feeling” escalator. You use it to access the parking garage You have to go on with your basket in front of you and it is very steep.

Even when you go on without a basket, it feels like your going to slide down to the bottom. No one I spoke to likes it and they all feel unsafe.

When I got to the bottom, instead of rolling off, front wheels stuck, the belt kept moving, I went up underneath back wheels and it came down on my foot. Broke 2 metatarsals, injured my hip, have been in physical therapy. Over 5 months later still recovering!

R
Aug 25, 2011

Whole Foods Market Services - angry security guards

This is not about the guilt or innocence of a customer who was being stopped by a security guard, or whether or not she should have been stopped. This is about the excessive force used on a woman and the lack of care given an infant who was within arm’s length of their struggle. I could not readily find a means of registering a complaint directly with whole foods, except by writing directly to our local whole foods store … meaning that my email might end up with the same manager again. If this woman was a shoplifter, I would expect however that the whole foods organization would show greater civilized behavior than what I witnessed today. This was our last trip to Whole Foods.

If any one wants on board with a class action lawsuit, I'd love to get one organized.
Otherwise, I'll just take these guys on myself.
They're way out of line. Make a mistake and they go all out on you, like you're Osama Bin Laden or some crap.
Completely irrational and completely out of line.

Here you go:

World Headquarters
Whole Foods Market, Inc.
550 Bowie Street
Austin, TX [protected]
512.477.4455
512.477.5566 voicemail
512.482.7000 fax

M
Aug 05, 2011
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Whole Foods Market Services - not honoring kids club program

I am very disappointed with the handling off my complaint in this store. The staff where very rude and even the store manager was laughing and rolling his eyes at me. The problem started when i tried...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Whole Foods Market Services - discrimination

During my shopping experiences with Whole Foods, I have been subject to rude and discourteous treatment by management and staff. Several times I have been confronted by staff from sampling...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Whole Foods Market Services - hiring practices

Apparently after working for a month, late hours, closing when no one else would close, you also have to be "earthy" or "whole foodsy" as you can show up and sorry, no more work - so a welfare mom...

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Whole Foods Market Services - excessive force by contracted security

This is not about the guilt or innocence of a customer who was being stopped by a security guard, or whether or not she should have been stopped. I am not in a position to know the answer to either of these two questions.

This is about the excessive force used on a woman and the lack of care given an infant who was within arm's length of their struggle.

On our way into the store (Feb. 6, 2011 afternoon) we watched as two security guards stopped a woman, presumably for shop-lifting. She attempted to continue walking. One guard pulled out handcuffs and grabbed her arm. There was a struggle, during which she tried to return to the supermarket, saying that she would wait for the police. It was clear however that she did not want to be handcuffed. So what? She had stopped and stated that she would wait for the police.

This could have been the end of it, with the security guards handling it very professionally. Just stand there and wait. They were twice her size. She was overweight and of small stature. There was a child at her side (about 2 years old). There was no way she was going to get around them. However, he attempted to handcuff her anyway and forcibly bent her arms back. After a good deal more struggling and shouting, he finally got the cuffs on. It was all very sloppy and awkward.

During the whole struggle her infant was very close and neither of the two guards paid the slightest attention.

I complained to the store manager about the excessive use of force. The manager justified it -- and with an attitude that suggested that this is how things are done here.

After my wife and I consulted with each other, we decided that we would file some sort of complaint with upper management at whole foods. I went back to get the manager's name. She gave it to me. I asked the security guard for his name and he refused. The woman who had been arrested/detained lifted up her hands to show where the skin on her wrists had been torn. It has been about 20 years since I have made a complaint like this … anywhere.

I could not readily find a means of registering a complaint directly with whole foods, except by writing directly to our local whole foods store … meaning that my email might end up with the same manager again. I decided to use this complaint web site instead.

If this woman was a shoplifter, it would not be surprising to find that she would display poor conduct; I would expect however that the whole foods organization would show greater civilized behavior than what I witnessed today.

This was our last trip to Whole Foods.

I have been personally familiar with two over the top security situations at Whole Foods. The company has adopted what they call a no tolerance policy regarding shoplifting, which is fine. But the problem is they are arming thugs and security companies to carry out a policy which seems to have little regard for fact finding. These companies and Whole Foods seem not to care if those they approach are innocent or guilty--if they think the customer is guilty then they must be? Right? Wrong? I strongly urge you to contact the corporate office with these complaints as well as letting your friends and relatives know that they really aren't in a safe environment if what I have observed is becoming pervasive throughout all Whole Foods stores. I am sorry to see this happen as WF was once a jewel in the community of alternative possibilities and now it just seems like another corporate robber.

It is possible that before you saw the woman give in that she might have been a little aggressive herself, which would warrant more force and preventative measures.

F

Whole Foods Market Services - recycling scam

Whole Foods playing their Customers -- and the Environment -- 4 a Sucker!

After spending a long time always separating my containers, forks, spoons, cups, newspapers, etc into the different "recycling bins" at Whole Foods we recently found out that they just scoop them up and dump them all into the trash!!!

After seeing them do that and asking the employees about it, most lied and said what we saw with our own eyes didn't happen. As it goes with human-animals. Nothing new...just creepy.

Finally, a nice & honest employee in secret told us that Whole Foods says "they can't AFFORD the $200 container for recycling pickups."

Oh, come on! Whole Foods. That's just plain stupid and horrible!

Then again, this isn't exactly a vegan store and is involved in billions of atrocities to God's defenseless babies. ;-(

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