CB Grocery Stores and Market Whole Foods Market Services Formal complaint regarding racial profiling incident

Whole Foods Market Services Reviews and Complaints

Whole Foods Market Services review: Formal complaint regarding racial profiling incident

Pamela Manning of Agoura, US

Aug 17, 2025 2:27 am EDT

Verified customer

Featured review

I am writing to file a formal complaint regarding an incident that occurred at your store on Saturday, August 16, 2025, at approximately 6:45 pm. I was shopping with my daughter and using the self-checkout line when we experienced treatment that I believe was discriminatory and unacceptable.

While we were scanning and paying for our items, the store manager approached us and closely watched our every move, as though we were attempting to steal. The manager’s body language and prolonged surveillance made it very clear that we were being singled out. Other customers in the self-checkout area were not subjected to the same level of scrutiny. My daughter and I both felt humiliated and racially profiled by this behavior.

As a paying customer, I expect to be treated with respect and dignity. Instead, this incident left us embarrassed, uncomfortable, and reluctant to return to your store. Racial profiling has no place in customer service, and it deeply undermines the trust and inclusivity that should be upheld in your business.

I request that this matter be thoroughly investigated and addressed. I also ask that you provide training for your staff and management to ensure that no other customers are subjected to similar treatment. Please confirm in writing how you intend to address this situation.

Thank you for your immediate attention to this serious matter.

Desired outcome: Provide training for your staff and management to ensure that no other customers are subjected to similar treatment. Please confirm in writing how you intend to address this situation. My email address is: [protected]@gmail.com

Confidential Information Hidden: This section contains confidential information visible to verified Whole Foods Market Services representatives only. If you are affiliated with Whole Foods Market Services, please claim your business to access these details.

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Whole Foods Market Services Contacts

Whole Foods Market Services phone numbers

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North Atlantic

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Mid-Atlantic

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Northeast

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Florida

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South

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Midwest

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Southwest

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United Kingdom

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Whole Foods Market Services emails

customer.questions@wholefoods.com

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Confidence score: 100%

Support

privacy@wholefoods.com

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Confidence score: 100%

Whole Foods Market Services address

550 Bowie Street, Austin, Texas, 78703-4644, United States

Whole Foods Market Services social media
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