White Castle review: service etc

I order a crave case for pick up at 4:30 today. When I got there to pickup doors were locked with no sign on door saying closed. People inside motioned to go thru drive thru so I got in line and sat therefor 11 minutes without moving. I then drove away with nothing. I have filled out survey before about the service and have asked to be called on it but this has neveer happened I apologize for not picking up order but was very aggravated to have to be behind at least 10 crs and they were not moving.. Thank you