White Castle review: Service and missing food

Shepherdsville KY location. Sunday 1/2/22.
Ordered a large order online at approximately 3:30 to pick up at 4:40. Went in to pick up and wasn't greeted for several minutes while most of the women working were chatting, complaining, and bickering. Finally was asked "what do you want?" and told her I ordered online to pick up at 4:40. It was 4:50 and they had not even started the order. They started it but continued to work slowly and ignore customers and mingle and sort of hug and flirt with each other. Bizarre! The lobby was empty for many minutes after us and only a couple drive through cars, so busy was no reason. The food was ok - out of the mustard I requested. I seriously think she did not want to move to get it for me. Also paid for a cup of extra pickles, which were left out and none on most burgers. I bought two sacks of fries, and each were about half full and not hot. I'm not so much complaining about the food, mustard, or missing items, but the service was the worst I have ever seen anywhere. It was 3 of the 5 women there. 2 we're working hard and we're the only ones with their masks on their instead of around their neck. My order was #22016.

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