White Castle review: Service and food

We went to the onw in Shepherdsville KY this past Saturday and service and wait time was 30 minutes. Food was cold and people nasty. So we gave it another try last night 6/15/21 and less people, and worse service and cold food, and service sucked again. People were joking abut how awful it was and now they can go and get some dinner. The guy taking our order in the middle of my husband giving our order he turns and speaks to someone else ignoring him all together and finally took his order. We waited 30 minutes and finally went up to counter after seeing others that came in behind us getting their food. Well there it was sitting on the counter no one telling us it was ours, or even mentioned anything. When we asked about it they asked for a receipt and of course we never got one. So they asked what we ordered so he repeated it to the girl, and all was there except the chicken waffles (2). We took what was there and it was so cold it almost made us sick. Finally we got out of there after being there an hour. At White Castle... You either need to close it or fire everyone in there.
Cathy Head, 420 Amanda Court Shepherdsville KY 40165