I was in there today at the counter. I was the only person. Two workers behind the counter. A few cars in the drive-thru.
I waited at the counter about 3 minutes. No one ever acknowledged me. Her and the guy who seemed like he was being trained, looked at me a few times, but never said a word such as "I will be with you in a minute" She was standing within 5 feet of me as she was giving him instructions. In two seconds, she could have made me feel welcome.
So I finally left and went somewhere else.