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White Castle

White Castle review: service

J
Author of the review
2:28 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I arrive at the drivethru and guy asked me to wait. 10 minutes later he asks for my order. He asks what drink I would like and I order the Barqs strawberry creme soda he says they dont have it. So I ask for grape fanta he asks what size. I say medium and he says we dont have medium or large covers. So I am wondering then why did he ask me what size. So I get the small and move on. Wait wait wait wait wait..15 minutes later I get to the window (one car ahead of me). Then I wait some more..were they having the burgers shipped to them? Normally this place rocks but [censored] was extraordinarily bad today. About 30 minutes from order to receiving my food. Didnt even bother to check the order accuracy.

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    Jul 29, 2026
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White Castle is ranked 34 among 57 companies in the Fast Food Chains category