White Castle review: incompetent service

I have ordered my final order from this place. They screw up my online order 3/3 times in the last month. Today I even asked them for marinara sauce for my chicken rings and they said no problem. But they forget the cchicken rings. This upsets me because I live 10 minutes away. I wasted 20 minutes to get what I expect is a very simple order. They can't refund me unless I go back. Why do I have to take 40 minutes out of my Saturday to get refund or my chicken rings?