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On Wednesday, May 9, I took my two children into the restaurant on the corner of Thompson Lane and Nolensville Road in Nashville, TN. It was around 9:45pm. My youngest son, 11 yrs. old, wanted a #3 (10 burgers, 2 fries, and 2 drinks), but he wanted to replace one of the fries with a piece of chicken and a biscuit. When he was told he couldn't do this, he asked for a # 3, and in addition to that, he wanted the piece of chicken a biscuit. My oldest son, 17 yrs. old, wanted a #1 (4 burgers, 1 fry, and a drink). I asked for a #6 (3 pieces of chicken, a biscuit, a side item, and a drink). The person taking the order #1 didn't repeat the order back, #2 didn't give us enough cups, and #3 only gave my youngest son the piece of chicken and biscuit. When I pointed out the mistake, some lady came over to ring up the other part of the order. I said that I didn't think I should have to pay for it since it was the cashier's mistake. She responded by saying, "You think you should get this free?" , and I said that I thought I should. She said, in a smart tone, "I don't think so." I said that at least I should get a discount, but she never gave me one. I think that if the cashier had repeated back the order, the mistake wouldn't have happened.
Their parking lots are horrible. Potholes everywhere. My wife got hurt and we will never return to such a place.
I had a bad experience recently at not one but TWO Churches Chicken franchises. The first is in Warner Robbins Ga where we kept having to repeat ourselves trying to get the drive threw employee to get the order right. I understand the difficulty of hearing through those less than top of the line speakers and microphones, but this was ridiculous. Then a week or so later, we went to the one in Macon, Ga on the corner on Pio Nono a block up from Ga 80 where we began to give our order and were interrupted and asked to drive around. When I got there, I was greeted shortly and I began to finish my order when I was rudely interrupted by the employee walking away while I was talking. I made a comment to my husband about her just walking away. I tried to get someones attention but was completely ignored. Finally I got her attention long enough to tell her she has what I had already given her wrong when she interrupted once again to tell me she knows I have more to my order but would I mind giving her a minute because she has other orders to worry about. She was rude and was looking at me like I was the aggressor. I was dumbfounded and angered. I said ok... and proceeded to drive away. Why should I do business with someone who has no concept what-so-ever of what the term Customer Service means?
I have been curious about this for a long, long time. Can anyone tell me HOW Churches chicken is the only one who produces the HUGEST WINGS ever? I have been looking online and everywhere to find out where they get their chicken from. No one else, Popeyes, KFC, - no one - has chicken wings the size of churches... can anyone respond?
Likewise, I can understand being upset when your order was not given to you completely. I have learned in the past to ASK the person taking my order to REPEAT IT TO ME. You can avoid many problems if you take the ball into your own hands... I always keep in mind - when I am ordering something above and beyond, or requesting something different, it is my responsibility to ensure that the person taking my order get it right. Never would I expect that I would not have to pay or expect a free meal. And like the previous person commented - that old adage that the customer is always right is a lie straight from hell! People should learn to be courteous to one another first of all; and not always snap because someone made a mistake. The customer is not always right.
I understand being annoyed at the order screw-up, but if the cashier didn't charge you for stuff you never got, then there's no reason to expect anything free. People make mistakes, it happens. Because an order left things out, you seem to feel entitled to getting those items for free. I don't see the logic. If you don't like the service, don't go there. But don't expect the management to give you a free meal because of a cashier omission.
As for the customer always being right: I worked in retail for a number of years and nothing could be further from the truth. Mostly, the custom is always trying to get something for nothing.