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Church's Chicken

Church's Chicken review: poor customer service! 85

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12:00 am EDT
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On Wednesday, May 9, I took my two children into the restaurant on the corner of Thompson Lane and Nolensville Road in Nashville, TN. It was around 9:45pm. My youngest son, 11 yrs. old, wanted a #3 (10 burgers, 2 fries, and 2 drinks), but he wanted to replace one of the fries with a piece of chicken and a biscuit. When he was told he couldn't do this, he asked for a # 3, and in addition to that, he wanted the piece of chicken a biscuit. My oldest son, 17 yrs. old, wanted a #1 (4 burgers, 1 fry, and a drink). I asked for a #6 (3 pieces of chicken, a biscuit, a side item, and a drink). The person taking the order #1 didn't repeat the order back, #2 didn't give us enough cups, and #3 only gave my youngest son the piece of chicken and biscuit. When I pointed out the mistake, some lady came over to ring up the other part of the order. I said that I didn't think I should have to pay for it since it was the cashier's mistake. She responded by saying, "You think you should get this free?" , and I said that I thought I should. She said, in a smart tone, "I don't think so." I said that at least I should get a discount, but she never gave me one. I think that if the cashier had repeated back the order, the mistake wouldn't have happened.

85 comments
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Seffinger
, US
Oct 23, 2018 5:13 am EDT
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I was eating a piece of chicken and discovered that a fly had been cooked in the chicken and called the place to report it and they didnt wanna believe it...i have pictures

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Krishawn Sawyer
, US
Oct 23, 2018 3:42 am EDT

Jun 22 my son was eating chicken turns out it was raw he was not lookn wen he at it later own that say he got sick i toke him to the er they said he has food poison. Princesses ann rd norfolk, va chruch where i bought the chicken from saying there nothing they can do manage angie was not helpful at all my number is [protected]

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Miller Miller
, US
Oct 21, 2018 3:31 pm EDT

Nathaniel Williams employee is drug user and dealer

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Mariarose111
, CA
Oct 22, 2018 2:38 am EDT
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Hi i am maria salvatore, your location in 49th and fraser st is soooooo slow, everyday!
30 minutes drive thru and 10 minutes waiting for a garbage flaming bbq, yes garbage! Your picture looks nice and delicious red sauce but you're serving garbage fried skewer with brown lookimg sauce!

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Orianna
, US
Oct 21, 2018 4:47 pm EDT

Ordered the 4 piece tender combo and asked specifically if it comes with fries and when got home to check my meal had nothing but the tenders and the biscuit just mad because why pay so much and not get what you paid for...

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Llynn Juniors
, US
Oct 21, 2018 4:07 pm EDT

I visited the church's chicken in Grambling la about 30 minutes ago. My order was hot and fresh but the sauce I was given for my bomers was old and hard.

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Keith2004
, US
Oct 14, 2018 12:55 pm EDT

I was standing in line to place a order next and she looked over me for the next person in line. This is not the first time she has done that and she has a nasty attitude you need to work with her I will not be going back as long as she is there. Date 10/5/2018 Precious Wilcox

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Keith2004
, US
Oct 05, 2018 5:01 pm EDT

Will not be back

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Mike Tinsley
, US
Sep 19, 2018 7:53 pm EDT

I made a purchase and was told that a cup of water was 1.65?!

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Imran Rafique
, US
Sep 19, 2018 8:01 pm EDT

Tried filling form for franchising on website. Got error message! No email contact details available?

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Kristopher Davis
, US
Sep 18, 2018 10:04 pm EDT

I'm getting back to work about to chow down...and looked at my food and chopped up bugs all over my chicken. Never have this ever happened to me and I feel so disgusted.

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Lexy Butler
, US
Sep 18, 2018 8:05 pm EDT
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Very unprofessional rude and slow cashier didn't greet me or say a word after I pulled to the window her name was Allecia she didn't even tell me how much change she was giving me back and after I said thank you she just closes the drive thru window

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Msmoe
, US
Sep 19, 2018 12:30 am EDT
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I stop at location #727 in Atlanta Ga. on 9/2/2018 at 11:22 am. I chicken was under cook and it took me two hours to get in touch with someone at store. I try to call back on the 9/3/2018, to take to the store manager still didn't get resulted. I would like to have a refund for my order

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ke1978
, US
Sep 11, 2018 5:30 am EDT

Please investigate why the Church's Chicken on Terry Road in Jackson Mississippi line is moving extremely slow all the time. This is an ongoing issues ... I have been sitting in the drive thru line for 30 minutes and there still several car ahead on me ..please address this matter

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Rosemary78
, US
Sep 05, 2018 5:57 am EDT
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Everytime I come to the location on 71st & Stony Island on chicago Il on sundays they ate NEVER OPEN ON TIME. The managee is very rude & needs to be fired.

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Sharonda fort
, US
Sep 03, 2018 5:15 pm EDT

I was waiting for them to bring the wage form and my children could not eat for thati did not get my food stamps

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Nikki3
, US
Sep 02, 2018 1:38 am EDT

Every time i go to churchd chicken on pass road they never have spicy chicken. No matter what time of day i go the employees always say they are out. Then they don't even offer to fry any. What is the point of advertising spicy chicken when there is never none available.

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Kevo131
, US
Sep 01, 2018 2:15 pm EDT

Chicken taste horrible. It taste like it was laced with arsenic or something.

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iesha jones
, US
Aug 28, 2018 6:45 pm EDT

so me and my grandmother in law went to church's chicken on 2/2/18 in atmore al to get there 5 dollar shrimp and fish box so we sat there for 2 hours and the lady at the window tell us to pull up so we wait 30 mins to get our food we will not be going back and they are very slow and rude

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charlie liu
, CA
Aug 28, 2018 10:11 am EDT
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very bad service attitude. the old filipina lady is very rude.she didnt understand customers words.and inist herself is right.

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Timika Hall
, US
Aug 20, 2018 10:32 am EDT
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I pulled n drive through at 4pm still sitting here ordered a small r piece tender order.got to window at 4.25 to find out they have to cook some so now I'm waiting this is the worse service ever

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Claudiavg2000@yahoo.com
, US
Aug 21, 2018 3:49 am EDT

It's March second 2018 at 4:00 pm..floor underneath table is dirty. Its some pieces pf cole slaw or biscuit.

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Glenda Harrington
, US
Aug 20, 2018 8:54 am EDT

Just want to know when they will be building another Churches Chicken in Canton Texas. I'm tired of driving to another city to buy some. I either have to go to Terrell Texas or Tyler Texas.

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Lisa_Gonzales
, US
Aug 20, 2018 6:43 pm EDT

This churches has been closing very early, my family and I love to eat it together on sundays but every time I get out at 8. Multiple times I have gone and the doors are locked and the employees are just standing and laughing. And from when I understand they close at 10 on weekdays and 11 on weekends. And the manager, Tim, is very disrespectful.

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StacieP
, US
Aug 20, 2018 11:15 am EDT
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I was told that they only had dark. I orderd dark, they only had two pieces. I pulled around and they changed the story when I asked if they could cook some more. I could understand if it was 915 or so (since they close at 930) but it is only 815

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Mackenzieblb
, US
Aug 20, 2018 11:20 pm EDT

I got a three piece chicken strip meal took a bite and my chicken was still raw! I had driven to far to turn around and return it! When bitten into was very chewy and tasted awful. I watch the man pull them out the fryer in front of me!
My email is mackenzieblb97@gmail.com

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Marietb
, US
Aug 16, 2018 12:46 am EDT
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I bought a half of chicken Sunday it was so hard I wouldn't feed it to my dogs.The biscuit was no better I stopped buying the chicken a while back due to either over cooking or on Tuesdays under cooking.when you complain you get nasty attitudes .

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Dorothy G
, US
Aug 15, 2018 3:55 pm EDT
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I purchased a 7 piece mixed and 2 can dine, I had a coupon for both the meat didn't look bad but I t tasted horrible you could tell that the grease need's to be change

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Creighton Coffey
, US
Aug 15, 2018 5:24 am EDT

The Brainerd Rd. Church's would not honor the Independence special on the
8 pc. Legs and Thighs for 5.99.

They would sell this for 6.99.

I told them about church's sending me an Email on this. They still would not honor the special price of 5.99

Poor Management

Yours truly,

Creighton Coffey

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Creighton Coffey
, US
Jul 04, 2018 1:58 pm EDT

I already commented above, see.

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Dorothy G
, US
Jun 24, 2018 6:08 pm EDT
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6 mile & evergreen

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Onterio
, US
Mar 25, 2018 8:32 pm EDT

Yes I went ti churches chicken in ontario ca on holt and campus and the cashier told me to come.ba k later if I coulnt wait for her to asist me she was fude and disrespectfull people like that should be fire please di something about it it

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Onterio
, US
Mar 25, 2018 8:42 pm EDT

Maria that works at churches chicken is rude and diresoectfull, she told me to go and come.back if I cant wait for her to assist me she should be fire,

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SHARON REDUS
Nashville, US
Jun 09, 2015 1:59 pm EDT
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THERE'S SOMEONE OUT THERE WHO KNOWS THE PERSON THAT TOOK MY CHIHAUHAU, IN THE PARKING LOT OF WHITE CASTLE AND CHURCH'S CHICKEN. IT HAPPENEDED ON MAY 23RD AROUND 11:30PM UNTIL 12 MIDNIGHT. PLEASE! PLEASE REPORT THIS TO THE POLICE (DETECTIVE SHUTHSMITH) OR CONTACT SHARON REDUS @ [protected] WITH LOCATION OF MY DOG.
LARGE REWARD

MY CHIHAUHAU HAS ONE SMALL SLITS ON EACH YEAR.

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SHAON REDUS
Nashville, US
Jun 08, 2015 9:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

**** WENT MISSING CHIHUAHUA****
MARKINGS:
1. 1 small slit on each ear
2. Few moles near boy part
Chihuahua went missing May 23rd, Saturday night around 11pm - midnight; at White Castle on Thompson Lane and Nolensville Road.
The manager ( Michelle ), stated that my dog Vinnie ran across the street & was picked up by a car.
The police viewed the surveillance tape & the officer stated that my dog never ran across Thompson Lane nor Nolensville Road. It took 12 days, before the manager (Michelle ) would let someone look at the surveillance tape. It may have been tampered with; to cover up deception & thievery.

Perpetrators, find a way to drop my dog off at a neutral safe shelter or any safe place like (Walmart - Kroger or preferably a CHURCH); with my flyer attached or my contact information, so I can retrieve my family member (Vinnie-my dog CHIHUAHUA ) and all will be final.
My next step will be in court. I will request A Production of documents or things, which means anything tangible that is evidential to finding the truth. (Criminal case).
Contact Sharon Redus @ [protected]
There is a Detective on the case due to the probability of a criminal case and tampering or editing the surveillance tape(s).

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ehmie
Chicago Heights, US
Jun 30, 2011 9:36 pm EDT

I don't think you should expect free service becuase they didn't give you your entire order at the same time. How long did you think it took to make 14 burgers and all the chicken? Anyway, if you didn't get your order read back to you, you ask for it back, don't sit there thinking 'Oh, she didn't read my order'. And did you honestly think you would get about $30 in food for free? Just ask for what you're missing, don't get all angry for no reason. In addition, when you said they only gave your son the buiscuit and chicken, they probably didn't give it to your son. That probably was the only thing that was finished at the time. I think YOU were the one with the bad attitude. -___- And what 11 year old kid needs 2 drinks before bed time ?

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joey0923
, US
Dec 11, 2010 6:24 pm EST
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also, forgot to mention that do you think its wise to feed your kid 10 burgers? your setting that child up for a life full of obesity and diabetes. 10 burgers? at 9:45? at anytime? i'm just shaking my head in amazement.

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joey0923
, US
Dec 11, 2010 6:16 pm EST
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what kind of parent feeds their children at 9:45 at night? they should be in bed. you know dinner is typically between 4pm-7pm on any given night. and if you eat late and then go to bed you dont get a chance to burn it off. no wonder why our country is full of fatties. 9:45 at night and you got your kids eating? your a joke!

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Sam
,
May 07, 2008 1:04 am EDT

If your youngest really needs 10 burgers and a 3 piece chicken, than the problem starts at home...

However if I have to spend TEN MINUTES (10 MINUTES) at the drive-thru cuz my son wants some zesty-zing sauce when you're out of it and can't ask me if I want sauce before I'm stuck at your window, honking and yelling, for TEN MINUTES (10 MINUTES) before someone comes back, because "Someone reported a fire in you parking lot" and caused everyone in your facility to leave, without dealing with your customers and calling the fire dept., than you are a piece of crap in my book and worthy of working at white castle.

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Daniel Strahan
,
Sep 21, 2007 7:51 am EDT

In response to comment above, it is in Lucedale, MS where their parking lots are in bad shape. No pride in their place, let the customer get hurt apparently.

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