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White Castle

White Castle review: Charged me way too much! Messed up my order

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11:24 am UTC
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I ordered a #9- 20 cheese burgers and 4 small fries for $19.99 plus a large Dr. Pepper for $2.19. When I asked about why it cost $29.61 they said it was because you have to order online for that special... well I went back around to the drive-thru and took a picture of what I ordered and guess what it says nothing about online and it took 20 mins to get my meal then another couple of minutes cause they forgot my soda and condiments... not happy with service and upset for paying extra for that meal!

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    Jul 29, 2026
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White Castle is ranked 34 among 57 companies in the Fast Food Chains category