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2.8 1243 Reviews

Whirlpool Complaints Summary

566 Resolved
675 Unresolved
Our verdict: Dealing with Whirlpool, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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5:50 pm EDT

Whirlpool dryer no delivered

I paid for a dryer on sept. 23rd and was scheduled for delivery in the 26th, but due to person at Home Depot or delivery driver, my number was put in the computer wrong. I never received a call for delivery and ended missing my time frame for delivery. My daughter called and found that they had my number wrong and told them the correct number, which they supposedly changed and I got a call that my dryer would be delivered on Friday 28th. They came to deliver and dryer was dented and damaged. They said they would have to get another dryer and another date to deliver. I called Monday and Tuesday 1&2 to see when my dryer would be delivered. I was told someone would call me on Thursday and reminded them that they needed to make sure my number was correct in the computer and gave them correct number and also my daughters number in case I did not answer.I never received a call on Thursday-nor did my daughter . I called Friday, only to be told that they were delivering that day and of course I missed the time frame of delivery and did not get my dryer again. It is almost 3 weeks and still do not have a dryer. I am so frickin pissed and so tired of the excuses . I need someone to rectify this and do something about the incompetent people that you have working for your company. all this over a phone number that they cannot get right even after being told numerous times that they had the wrong #. I paid over $600 and you have your money, but I have no dryer.

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3:40 pm EDT
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Whirlpool refrigerator

We purchased a refrigerator on January 10, 2017. Just last week the freezer went out and everything inside melted and had to be thrown away. A repairman was called and we were told that the main computer board went out. Because the warranty is only for one year, we have to come out of pocket over $800.00. How can the main board go out on a fridge that's just over a year and a half old? I really am questioning the quality of your products.

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5:43 am EDT
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Whirlpool whirlpool washing machine 360'bloom wash

Product details
PV54125100395
07UDV/13/00638
Whirlpool 6thsense 360degre bloom watching machine

We are not happy with whiLphool washing machine service. Services never done in time with respect to satisfaction and recurring faults are many

With recent today's service it has been told that fear boss only will get changed. Service person came and he opened full matching by wasting full day of hours and Beth moment said one more part is required which will take more time so matchin cannot service today which is not at all acceptable. Our all washing clothes work stopped and we need this work completed today only.

Pla take this feedback and treat this urgent

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5:12 pm EDT
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Whirlpool service on brand new refrigerator

I have brand new (27 days old) refrigerator (Model Number / Serial Number: KRFF507ESS, It's stop working since Sep 5th and I opened service ticket on Sep7th and technician came on Sep 19th (13 days after Service ticket) and he found that sensors/Fans are not working and will come again with parts on Sep 24th, Surprise comes... Whirpool called me on Sep 24th afternoon and told me parts are back order and they will try to find parts and FedeX me on Oct 6th (takes 3-4 days to reach me) and I need to schedule a technician once I received the parts. So I need to wait for parts until Oct 2nd week and current wait time for a technician in my area in 11-13 business days. So I need to wait until end of Oct. to get fixed. I asked them to replace the fridge and they said they cant do it because they might find for parts within 2 weeks :(

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3:55 pm EDT
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Whirlpool our washing machine machine

Our washing machine has a extended warranty it broke down 5 weeks ago and the company that deals with this came out told we need 2 parts every week I call them they say whirlpool does not stock these parts an they have to manufacture them every week I call the I get a different story it's been ship Today samestory hopefully it will arrive this week something wrong her this is the company that dealing with name
General Appliance Service Co
Dalton Ga 49729
Phone number [protected]
Maybe you can help

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11:06 am EDT
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Whirlpool refrigerator model wrx735sdhz00

I purchased a new frig December of 2017.In approximately May/June of 2018 I had my 1st service call, my freezer froze completely shut couldn't open for approximately 3 days which ruined all the food in frig part due to compressor shutting down being frozen I have had 3 more service calls since and pc richards tells me they have to replace compressor. I am refusing to have another repair to a brand new refrigerator not even a year old. I am going to sue both corps for the hundreds of dollars of food lost and now my refig freezer all my food including eggs, pickles etc and price of refrigerator and the time i wasted throwing out food buying new food service calls etc

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L. Santagata
, US
Mar 26, 2020 9:52 am EDT

Hello, I literally sent an email in 2018 and you are responding NOW? I also will not give all my information on this board. You should be ashamed of yourselves. This is customer care? It it not the store in which I purchased fault it is Whirlpool/Maytag's. I will wait and see if you respond. This email was in my spam folder and just happen to come across. Shame on you

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Maytag admin
,
Sep 25, 2018 10:09 am EDT

lisa santagata, we're very sorry to learn of your concerns regarding your Whirlpool® Refrigerator. We would like to inquire further about your review with you. Please respond back to this email address Whirlpool_Reviews@Whirlpool.com with the name of the site you were contacted on (complaintsboard), name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Please also include a copy of your review in the email. Thank you. Whirlpool Social Care

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2:37 pm EDT
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Whirlpool washing machine 6th sense 11kg with dryer

Dear Manager,
This Dr Elbaz from Egypt I had purchased one whirlpool washing machine with dryer model 6th Sense 11KG from your dealer in Egypt installed by MTI staff in Egypt in May 2018 6 spet the washing machine showed error code F12 I did contact MTI for services their representative came next day said it is the main board problem he took it with him till today more than 16 days now no response by calling almost daily they keep saying it is under repair once will fixed will contact you ?!
First I was whirlpool loyal customer as purchase before my washing machine, Refergirator, other home appliances all whirlpool as it was very durable & good quality but this time after only less than 4 months main board down?! Your local dealer & service support it not up to standards,
I did ask one of the mangers to talk to him they keep saying he will call you back which never happened
till today we did not get our washing machine fixed we paid a lot for laundry plus unsatisfied with your quality after 4 months main malfunction ?! for a well known brand

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Maytag admin
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Sep 25, 2018 10:13 am EDT

Loka2003, we apologize for the frustrations you have encountered with your Whirlpool Washer. Unfortunately, we are unable to offer assistance to those who reside outside of the United States. Please visit http://www.whirlpool.co.za for further assistance.

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6:36 pm EDT
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Whirlpool microwave and oven combination model rmc 305pvs01

Last week, I heard a loud "pop" as I opened the microwave door, Model RMC 305PVS01. I suspected that the door hinge broke since the door felt real heavy to close...compared with the time period prior to the loud sound. I scheduled a service call through the Whirlpool official site. Gary, the repair person came yesterday, 9/21/2018 and disassembled the unit. As I suspected, one metal door hinge broke and Gary retrieved the broken piece. Gary called the Whirlpool parts replacement office, as well as, other sites to order the part. Gary was told by all the places he contacted that the part was discontinued. I was charged $150.00 for the service call... evidently, broken microwave door not repaired.
After Gary left, my husband spent several hours searching for sites to see if he could locate and purchase the part online. Same result which Gary encountered, "part discontinued!"
We purchased an appliance package from Lowe's (Carson City, NV) in 2012, which included the microwave/oven combination, fridge, dishwasher and stove top. That's 6 years ago! I can understand if the model was 20 years old! Lowe's did not have the part, neither did Whirlpool, and, the multiple sites that my husband searched.
This is a truly POOR customer service and HIGHLY UNSATISFACTORY product support .
I am physically disabled with strength limitations. The heavy weight of the microwave door poses a significant difficulty for me when I use the microwave, several times a day.
I request a written response and a positive resolution to my complaint.
Dr. Rowena Shaw
[protected]@gmail.com

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Maytag admin
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Sep 25, 2018 10:21 am EDT

Dr. Rowena Shaw, we're very sorry to learn of your concerns regarding your Whirlpool® Wall Oven. We would like to inquire further about your review with you. Please respond back to this email address Whirlpool_Reviews@Whirlpool.com with the name of the site you were contacted on (complaintsboard), name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Please also include a copy of your review in the email. Thank you. Whirlpool Social Care

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9:19 am EDT
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Whirlpool cabrio washing machine

This machine does not use enough water to cover/clean. No matter that I use the Deep Water setting and place my items Carefully around the impeller, things still do not get completely wet. I've had this washer for 6 months and am very disappointed in it. I bought a Whirlpool because it was made in America. Evidently that doesn't mean it works right.

I will never recommend a Whirlpool product to anyone after the problems I am having with this machine.

I'm trying to decide if I can afford to trash this machine and replace it or if I just need to keep trying.

I've had to wash things multiple times to get the items actually wet so they would be cleaned. This technology is absolutely lousy.

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2:44 pm EDT
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Whirlpool product

My wife and I purchased for the first time a whirlpool (kitchen aid) French door refrigerator. We bought it sometime in June of 2017. The first service call was shortly after couple of months of having the refrigerator due to water leaking from the freezer, which we were advise it was cover through manufacture guarantee. Shortly after the warranty expired we started having more issues and called again for the same reason. The freezer would not work properly. We purchased an extended warranty for almost $500. I got up one morning and discovered my whole fridge was no longer getting cold. I called for service AGAIN and they gave me a 2 day repair service. This has been a total nightmare. I refuse to put any more money into this whirlpool refrigerator. I will never purchase another whirlpool product. This have been a total lost and waste of money almost $2200.00 dollars between the product and warranties. If my problem isn't fix I will escalate this issue to the end. I want my money back or a brand new refrigerator.

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Maytag admin
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Sep 18, 2018 12:56 pm EDT

We are very sorry for the continued frustrations with your Refrigerator. Unfortunately, we are unable to provide you with any additional support. Any further concerns would need to be addressed through your Extended Service Plan Provider.

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12:21 am EDT
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Whirlpool whirlpool washing machine lsa 1300 13kg.

Last january 11, 2017 I bought a whirpool washing machine lsa1300 covering 13 kg load. When it reach the month of october 2017, my first complain was it stop spinning, noisy and it was very stressfull to hear that sound, it sounds like u have a batallion of goat that says meeeeee together. You can't use the washing machine during dawn because it disturbs neighborhood.
I reported it to the service center, they always come and repair the unit, but every time I use the washing machine, it create noise, the tub spin like a running horse and stop spinning, the same thing that I use to complain, I called the service center I think 4 to 6 times starting october 2017 until january 2018, they never solve the problem of the said washing machine, until the warranty expired. Now that the warranty was finished but my payment for the credit card is still continuing because I pay it for 2 yrs. The said washing machine is now stocked, while my payment contineous. I want a replacement for this unit or refund because the amount of this washing machine is not worth.
I am from the philippines

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Update by Okanah Tidna Sagrav
Sep 17, 2018 12:22 am EDT

i am complaining the whirpool washing machine LSA 1300

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Maytag admin
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Sep 18, 2018 1:00 pm EDT

We are terribly sorry to hear about your frustrations regarding your Whirlpool® Washer. Unfortunately, we are unable to offer assistance to those who reside outside of the United States. Please visit http://www.whirlpool.com.ph for further help in your region.

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12:10 pm EDT
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Whirlpool refrigerator

Bought a 32 cubic foot upper French doors, lower pullout freezer drawer, biggest, best model April, 2018, upper fridge unit never worked right, didn't keep food cold all the time, started making loud pitch noise, called Whirlpool customer service, they admitted that there is a design fault, will replace the whole refrigerator, will setup a delivery date, two weeks later upper unit has stopped working all together, no call yet from Whirlpool on when they are going to deliver new fridge, called customer service again today (9-13-18)was told by customer service that they don't make that model anymore, the next two models that are similar to mine are are back order and they have no idea when I can get a replacement.Lost over three hundred dollars worth of food, Whirlpool says that is my problem not theirs, not covered by warranty.What kind of customer service is that?When you manufacturer a product and know that there is a defect and market it, sell it to the consumer not warning them that the unit is defective what does that amount to?

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Maytag admin
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Sep 14, 2018 12:53 pm EDT

Jeff2755, we are terribly sorry to hear about your frustrations regarding your Whirlpool® Refrigerator. We see that you are working with our specialty team regarding this concern. Any questions would need to be addressed through that department at this time.

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9:58 am EDT
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Whirlpool dishwasher model wdt720padw serial f60308361

Purchased 3/16 along with refrig, stove, microwave. Purchased from goedekers.

Design/assembly defect. At the seam above the vent on the door the paint is bubbling/peeling. Moisture from the vent is getting under the paint. The problem is worsening.

I call nsi protection plus where I have an extended warranty and whirlpool.
Their position is that this is a cosmetic problem and not under warranty even if from a design defect/poor assembly. See attached photo

I am requesting that whirlpool stand by their product and have a authorized servicer repair the problem at no cost to me. A 2 year old appliance should not have this problem

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6:07 pm EDT
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Whirlpool refrigerator wrs321sdhw01

I purchased my refrigerator on June 21, 2018 from Home Depot and upon delivery noticed the loudness of the fan and compressor. I noted it to the delivery team and was told it would decrease with time. It did not. I notified both Home Depot and Whirlpool. Home Depot said it was Whirlpool's problem and Whirlpool said they would send a technician. After the technician listened to the refrigerator he agreed the refrigerator was very loud but functional, so there was nothing he could do . The sound level is like that of a lawnmower running outside through the wall and the refrigerator runs almost constantly. There have also been other sounds, like grinding when the compressor starts up, that have developed since delivery. I've contacted Whirlpool to let them know my frustration and my concern only to be told I'm a valued customer but they regret they can't do anything to help me. There is something clearly wrong with this refrigerator. I'm sure none of those at Whirlpool with whom I've spoken would have this refrigerator in their kitchen. I'm very disappointed with Whirlpool at this point. Terrible customer service.

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LiveinKansas
, US
Jan 10, 2019 6:53 pm EST
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We also purchased a Whirlpool WRS321SDHW01 side by side refrigerator from a local appliance store in December, 2018. We immediately noticed a loud humming noise coming from the refrigerator when the motor is running, which is a lot. We can hear it from our bedroom on the other side of the house. The store replaced the motor and the fan, but the constant irritating humming continues. The store called Whirlpool for advice, and were told that side by side refrigerators are louder. They also said that since it is working there is nothing they can do.

We had a Kenmore side by side in the very same spot for over eight years. Never noticed when it was running.

We will never buy another Whirlpool product again!

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4:11 pm EDT
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Whirlpool whirlpool dryer

I called about a warranty. 10 days later a man was at my house and told me that he need a pieces. 10 days later nothing. They want to put the
Dryer the floor .because is a tower.i called again about the pieces and the woman in the line was a simple whatever kind of person. I need wait other 5 or 10 days for a reason !
Don't do business with these people, other stores have more respect for customers. I never experienced nothing like that.

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1:41 pm EDT
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Whirlpool french door refrigerator.

We built a new home in Sept. of 2014. We purchased all whirlpool kitchen appliances. The first refrigerator that was delivered the ice maker failed to work. One week later a new refrigerator was delivered. Shortly after the warranty expired we started having issues. The freezer would frost up and drip o to the food in the freezer. We purchased an extended warranty for $212.95. This one year was really only good for 11 months. I called for service and after about a month it was fixed. The technician had to google to see what the problem was. Finally parts came in and it was fixed. Shortly after that warranty expired it started again. All of a sudden this summer it quit frosting up. About two weeks ago my ice maker quit working. Wednesday of this week I got up in the morning and discovered my freezer was no longer getting cold. I refuse to put any more money into this whirlpool refrigerator. I purchased a new refrigerator today, and it was not a whirlpool. I will never purchase another whirlpool product. I have also had to repair my whirlpool microwave. It was only 19 months old. The door switch went bad. It's going out again and again when I replace it I will go with a different brand.

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6:42 pm EDT
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Whirlpool refrigerator

Model wrf767sdem01, s/n k72616866. Second request for a repair that was not properly fixed in March 2018. The refrigerator is 1yr old and has not worked properly since purchase. Purchase date was 8/25/17 and the repairman arrived 2 weeks ago (still less than 1yr old and under warrenty), but would not repair unless the refrigerator was defrosted. It is defrosted and I can not reach anyone at the repair center to set up the repair (2nd call and left messages both x) [protected].

It continues to freeze up behind the crisper boxes and will not cool the refrigerator. We have lost many items such as butter and sour cream growing mold. Milk and cheese is a gamble. This issue is a defective refrigerator and I would like it replaced.

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9:08 pm EDT
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Whirlpool whirlpool wdf760sadb dishwasher

We bought this dishwasher in Jan. 2017 at our local Sears store. We had dishwasher delivered and installed by the store. Dishwasher worked great up until June of this year. I didn't get extended warranty due to financial issues. Dishwasher quit washing dishes completely. It would wash but dishes were still dirty. I pulled dishwasher out only to find the water line was kinked. Mind you this is the first time we moved it since it was installed.
Started another cycle and it worked for 2 full cycles. We thought great...saved money. 3 days later the dishwasher would run thru a complete cycle and not wash anything. No water at all. Pulled washer out again. Water was coming into dishwasher, but nothing happening after.
We went back to our local store and told them situation and ask for advice. They were very rude and confrontational. Said there was no way the kinked line would have had anything to do with dishwasher not washing. We called a local whirlpool repairman. He found that the motor wasn't working. I can only think that a motor doesn't go out in 18 months unless something caused it!
We just spent $220 to have it replaced. I sincerely hope this isn't a consistent issue with this dishwasher.
I also believe the lack of water caused motor to burn up! But no warranty and Sears is no help!

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8:27 pm EDT

Whirlpool whirlpool policy (customer satisfaction)

On June 20, 2018, I purchased 3 whirlpool appliances from Airdrie Appliances in Airdrie, Alberta. Within a few weeks I had the fridge and dishwasher delivered but the range (YWFE520S0FS) was back ordered. When I took possession of the range on Aug. 2 it was damaged and returned to Airdrie Appliance. They said they would re-order the range and I asked them to change the order to a different model (YWFE510S0HS) . I was told it would be a few weeks for delivery. On Aug. 28 I was informed that the 510 model would not be here until Sept. 24. I asked for a refund because I could drive 20 minutes south to Calgary and purchase and pick-up the 510 model the next day (Aug. 29) from a different appliance store. Airdrie Appliance told me that Whirlpool would not issue a refund. Why not? I am buying the same Whirlpool appliance only I would have it sooner. I can get one tomorrow instead of waiting over 7 weeks. Would that not be good customer satisfaction. Airdrie Appliance sent the Whirlpool rep an e-mail to contact me and give me an explanation. It has not happened. Can anybody at Whirlpool help?

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Whirlpool dryer model wed4815ew one

Purchase the Wheel pool dryer from Lowe's within the first 30 days the machine went out nose replace machine that was in February 2018 and now this machine that they replaced when I as well service man came out and said he needed to order a part that was a week ago we had to call the service man today to find out what's going on he said he's having trouble getting the part and doesn't know when he can get the part where without a dryer what the heck is going on the whirlpool

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Whirlpool In-depth Review

Product Range and Quality: Whirlpool offers a wide range of high-quality appliances, including refrigerators, washing machines, dishwashers, and more. Their products are known for their durability, excellent performance, and innovative features. Whether you need a reliable refrigerator to keep your food fresh or a powerful washing machine to tackle tough stains, Whirlpool has you covered.

Customer Service: Whirlpool's customer service is top-notch. They are responsive, helpful, and always available to assist customers with any inquiries or issues they may have. The company also offers comprehensive warranty policies and excellent after-sales support, ensuring that customers are satisfied with their purchases in the long run.

Pricing and Value for Money: Whirlpool's pricing strategy is competitive, offering great value for money. When compared to competitors in the market, Whirlpool's appliances are reasonably priced, considering their high quality, advanced features, and durability. Customers can trust that they are getting a great deal when purchasing a Whirlpool appliance.

User-Friendliness and Ease of Use: Whirlpool's appliances are designed with user-friendliness in mind. They are easy to install, operate, and maintain, making them convenient for everyday use. Additionally, Whirlpool's website and online platforms are user-friendly, with easy navigation, detailed product information, and a seamless purchasing process.

Energy Efficiency and Environmental Impact: Whirlpool is committed to energy efficiency and sustainability. Their appliances are designed to minimize energy consumption without compromising performance. The company has also undertaken certifications and initiatives to reduce their environmental impact, ensuring that customers can make eco-friendly choices without sacrificing quality.

Reliability and Durability: Whirlpool's appliances are known for their reliability and durability. Customers can rely on their products to last for a long time, with minimal repairs or issues. Customer feedback and experiences consistently highlight the longevity of Whirlpool's appliances, making them a trusted choice for households.

Innovation and Technology: Whirlpool is dedicated to innovation and technological advancements. Their appliances incorporate unique features and technologies that enhance user experience and convenience. From smart home integration to advanced cleaning capabilities, Whirlpool continues to push the boundaries of what appliances can do.

Brand Reputation and Trustworthiness: Whirlpool has a strong brand reputation, backed by their market presence, positive customer reviews, and industry recognition. Customers trust Whirlpool for their reliable products and exceptional customer service. The company is known for adhering to ethical business practices and prioritizing customer satisfaction.

Social Responsibility and Community Involvement: Whirlpool actively engages in social responsibility initiatives. They contribute to philanthropic causes, get involved in the community, and prioritize sustainability efforts. Whirlpool's commitment to corporate social responsibility extends beyond their products, making them a responsible and socially conscious company.

Overall Customer Satisfaction: Based on aggregated reviews and ratings, customers are highly satisfied with Whirlpool. The company excels in all aspects mentioned above, from product range and quality to customer service and social responsibility. Whirlpool consistently delivers on their promises, providing customers with reliable, innovative, and environmentally friendly appliances that enhance their everyday lives.

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Whirlpool contacts

Phone numbers

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Use this comments board to leave complaints and reviews about Whirlpool. Discuss the issues you have had with Whirlpool and work with their customer service team to find a resolution.