CB Fast Food Chains Whataburger Complaints #42-61

Whataburger review: Service and prejudice

Velma Guajardo of Aransas Pass, US

Jul 03, 2023 3:05 pm UTC

Verified customer

My stepson went to your location at 1010 Wildcat Dr. Portland Texas,78374. Time frame around 12:06 to 12:15 pm on 7/3/2023. My stepson was treated with prejudice and disrespect.

When your team member treated him that way people there as your customers were treating him the same. To top if off the cashier did not give my stepson his receipt.

He goes there very often and its always the same he never says nothing to the manager. Well, he vented to me enough is enough. He is Hispanic AND HE IS AN AMERICAN just as you and I. They even stereo typing him as well mind you by your customers due your service there.

I will be doing a google review as well like I said ENOUGH IS ENOUGH!

He ordered a number #10 Spicy Chicken Meal. I would appreciate it if I got a call once this gets taken care of. #[protected]. Velma is my name.

Please educate your manager and team members on respect for the induvial and teach them that no matter what race we are we all bleed the same.

and that we are paying customers as well.

My stepson speaks ENGLISH not Spanish.

Desired outcome: To teach your associates the value of treating people equals no matter what race they are. I used to work for your company when I was 18 yrs. old so I know the expectations.

Keywords:

customers disrespect google review location manager prejudice receipt respect service spicy chicken meal

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Whataburger Contacts

Whataburger phone numbers

+1 (210) 496-4000

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San Antonio

+1 (972) 756-0096

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Irving

+1 (800) 628-7437

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Customer Care

+1 (210) 476-6000

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Whataburger emails

customerrelations@wbhq.com

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Support

Whataburger address

300 Concord Plaza Dr., San Antonio, Texas, 78216, United States

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