WestJet Airlines — major seat mistake and inconvenience


Dear Board,

I was very upset today and extremely angry.
I am flying from Edmonton to Ottawa so I upgraded to plus seat and after they checked me In and they got me seated. Before getting ready for departure, they come to me and were like “Oh someone already reserved this seat and it was a mistake and we need to move you out to a back regular seat !” Very very inappropriate ! I was already seated and have paid and everything supposed to be set ! Not about the money but very humiliating !! I told the attendant that with the way I was treated the company will likely loose my business and the business of my family for the next few decades...

Thank you,

Dr. Walid Barake MD, FRCPC, ABIM
Cardiologist, Electrophysiology.

Oct 16 Flight 224

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