WestJet Airlines review: Cancelled flights, customer service, lost luggage, and rebooking

on feb 24 2023 pur flight from calgary to winnipeg then thunder bay was cancelled WS268 we were on the plane for close to 3 hours waiting for take off then they cancelled our flight. we were told to get our luggage and wait in line at the ticket agent to book our next flight. ln line we were told we could not book a flight there after a hour another westjet employee told we had to get back in line to rebook we did and again after 20 minutes in the same lady told us we couldn't book a flight l told her we were told not to listen to her,she asked us who said this and lm pointed out the empolyee she went and talked to her,so the wwestjet employee who told us to get back in line told us to come out again. l was upset and then she said l was only in line for 15 minutes. what we were on a plane for 3 hours waited for our luggage for an hour now wasted another 2 hours trying to get back home. finally we got someone in charge. she seem to be in charge of the ticket agents and we told her what had happened she had an agent look into it with her 10 minutes later she told us there wasn't a for a couple weeks but told us to wait she went to check something. 30 minutes later she said there wqas no way back til march 5 and she checked all alternatives she got the manager and they offered us food vouchers and told us to book a hotel. she told us we can try to mgo home on our own and to keep our reciets and then submit them when we got home . now we got finally home we were denied everything even the cancelled flight for passengers rights. we got hold of a Carlos employee #27957 he was the worst he asked us if the lady who was in charge gave it to us in writing which was insulting then he asked my wife 4 times if we sent our receipts in each time she was getting more fustrated then he started talking about flying a plane that wasn't mechincally fit to fly why would we want to. my wife and l looked at each other where did that come from. next day we went flew to kamloops by westjet and when we land our luggage wasn't there maybe we might get it tomorrow, the next day we got it but l couldn't get any flights to toronto then thunder bay via air canada tilmonday which meant another night in kamloops. my wife missed work l didn't have any of my meds and we are c ounted on helping our kide by watching our grand children we were not going to get back for anothern 5 or 6 days who knows that ight of change . the lady in charge of the ticket agent and the manager were the only that showed any concern for us. as for the rest of your employees especially carlos were brutal and just now all we were offer was 450.00 dollars for hotel and food which we spent 675 and nothing for our flight with westjet and air canadaand also nothing for our flight cancellation due to mechanicl errors. if we are not reimburse l will be talking to my MP and then l have to see about going to small claims and whatever else need be