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WestJet Airlines Customer Service Phone, Email, Contacts

WestJet Airlines
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WestJet Airlines complaints 852

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5:09 pm EST

WestJet Airlines cancellation of book flight

Good Afternoon,

On November 26th, Reservation Code KHJQKI - I made a reservation on behalf of my mother Sharon Patrick for a flight from Comox, BC to Edmonton, AB. 30 minutes after booking the flight I discovered I booked it for the wrong date. The reason that date took as I was used to book 3 flights previously.

30 minutes after booking the flight I clicked on the cancel flight on the email I received after booking the flight. Subsequently I rebooked the flight for the day I actually needed for February 4th - Reservation Code - RZCGFS.

I was not aware the flight had not been cancelled until 2 days later when I received via email a flight confirmation. I was also tracking reimbursement of the flight on my credit card that had not occurred as well. I was told on the phone yesterday, that I should have received an email confirming the flight was cancelled...how was I to know an email would be sent. I assumed based on utilizing the link in your email that by pressing the cancelled flight it actually would cancel the flight.

I have spoke to 2 of your representatives who refuse to refund the money based on your policy for basic fares with cancellation has to be within 24 hours. Your link not working should not result in penalizing your clients, especially since to my knowledge I cancelled the flight 30 minutes after booking it.

I respectfully ask that your refund the money for this flight based on the clear intent of your client in cancelling the flight.

I look forward to hearing from you in a timely manner.

Thank you,

Linda Borg
[protected]
[protected]@telus.net

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11:58 pm EST

WestJet Airlines ws 2153 on november 26 from puerto vallarta to yvr. (1620 hours)

1. Checked bag cost $30 US to return to YVR. Why US funds?
2. Asked for a can of Canada Dry. I was told NO! Not enough for two servings on this flight. We only got one serving!
3.Cabin temperature was very cold. Flight attendent told me to check with one of the Pilots. He said he didn't know. I told him it was too cold.

4. My daughter did not return to Vancouver with us. I asked the agent for a refund of her ticket price. He said that he would put this request in the notes and that I should contact Westjet.
5. The agent then called a Stand-by passenger to the counter. We should get a refund for the ticket price on this trip because otherwise the seat was sold twice by Westjet!

G. D. Powlik [protected] [protected]@telus.net

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6:58 pm EST

WestJet Airlines credit not given

Took a flight with westjet 2 years ago from Dublin to Vancouver. WestJet lost my wife's luggage as well as my own. As a gesture of goodwill we were given a 250 dollar credit for westjet flights. Unbeknownst to me, the credit expires after a year and we were not told this was the case. I tried to use the credit towards a flight for my wife back to dublin but was told we were not allowed to use the credit for her because it was under my name. So we left it there until I was able to plan another vacation which would have been this year. I have been bounced around from customer support agent to customer support agent and I have been treated quite rudely. From this day forward I am promising to NEVER use WestJet services ever again. They have terrible customer service, and I was given the credit because of WestJets terrible service in the first place.

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5:28 pm EST

WestJet Airlines purchasing ticket

my name is Jamal Alobeidi
i bought a ticket to travel from london to vancouver via westjet airline and when i wento to travel in the same date the airline didnot allow me to travel and they informed me that i need USA visa to allow me to travel across USA and Canada and nothing in the ticket show that there is any transit to USA you will find below about the itinerary and receipt as i bought the ticket and i need to get the money refunded back to the account
i tried many times to contact the westjet and no one help me so i am complaining about that and i lost the payment
please i need to refund this money as i didnot use this ticket at all and the airline didnot allow me to travel

Your itinerary and receipt
Thanks for choosing WestJet! We look forward to welcoming you on board.

Reservation code LCDAJA

WESTJET Flight Number WS 4
CONFIRMED Monday, 21 January
Departure: LGW LONDON GATWICK, UNITED KINGDOM
11:00
NORTH TERMINAL

Arrival: YYZ TORONTO ON, CANADA
14:29
TERMINAL 3

Please verify flight times prior to departure

Meal: Food for Purchase
Aircraft: BOEING 767-300 WINGLETS
Duration: 8hour(s) and 29minute(s)
Distance (in Miles): 3576

Mr​ Jamal Al​obaidi
Seat(s): 17K / - / Confirmed

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WESTJET Flight Number WS 717
CONFIRMED Monday, 21 January
Departure: YYZ TORONTO ON, CANADA
15:59
TERMINAL 3

Arrival: YVR VANCOUVER BC, CANADA
18:19
MAIN TERMINAL

Please verify flight times prior to departure

Meal: Food for Purchase
Aircraft: BOEING 737-700 JET
Duration: 5hour(s) and 20minute(s)
Distance (in Miles): 2085

Mr​ Jamal Al​obaidi
Seat(s): 04F / - / Confirmed

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WestJet and the Canadian Transportation Agency want to make you aware of your rights as a traveller. Visit Flight and service disruptions for an in-depth explanation.

Payment details
Your eTicket receipt can be found here:
Mr Jamal Alobaidi: [protected]
We recommend making note of this information for your records as WestJet is only able to access itinerary and purchase details for seven days following the completion of your last flight. If you add this eTicket to your TripCase profile, your reservation and payment detail for this itinerary will be accessible for 13 months after the last flight has been flown.

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12:10 pm EDT

WestJet Airlines flight delays causing unexpected cost with hotel

Me and my family booked flights from Winnipeg to Orlando for our vacation. One of the reasons that we've chosen West Jet was for the well-known relation with their customers.
But noting was as planned and we were extremely disappointed with the trip.
Short time between flights that made us almost lose the connection between Toronto to Orlando. There is no way that someone can cross Toronto Pearson, cross immigration and catch the flight breathing normally. We were lucky, I should say. For 1 minute we did not lose it.
But unfortunately we weren't as lucky in our way back.
The air plane that was supposed to flight us back to Toronto got "stuck on traffic" as they explained us and using their words " it will be here when it comes".
That meant, short story that, the flight left over an hour late and even though the crew from Toronto to Winnipeg knew that we were there, couldn't wait any minute.
But the worst is yet to come.
The person on ground responsible for explaining that we've lost our flight back home was arrogant, disrespectful and more than unfriendly. She was more interested in continuing her conversation with other employee than explain the circumstances to my family.
No hotel was provided and not even any kind of help to get out of that situation. NOTHING.
We felt unprotected, with our hands tied and abandoned. How come we have to pay for a hotel if it wasn't our fault to lose that flight? Or as she suggested us, spend the night with my husband and my son on the comfort chairs in the airport.
Disappointment and regrets of choosing West Jet at this point is the only thing that I can think about right now.
As I still think that this company can make the difference, I attached to this letter the receipt payed to the hotel and I truly believe that you will change my mind and trust West jet again.
Gabriela Barbosa Ferreira da Silva.

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9:20 pm EDT
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WestJet Airlines boarding services at yvr

my family got unprofessional services at the ticking boarding when we headed to cancun from YVR in the morning on the day of Aug31.
we were late to gate and we showed all sorry. hen I was saying " I am so sorry" she the lady at the gate replied very bluntly and humiliated our family. it was so horrible to face to the type of customer services. I admitted we were late and thank for waiting us. But her attitude was so horrible like unprofessional teacher scold young children. I dont know how our late showing impacted her duty but I think it should be addressed and they should be educated about basic customer services. the moment was in mind for more than a month and I think you should know about the poor services happening at the boarding gate for customer who are going to go their vacations and it messed up. Thank you.

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1:58 pm EDT
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WestJet Airlines luggage inappropriately checked through

I am a Gold member. I flew to Calgary today from Victoria on WS 220. Tomorrow I fly to Atlanta.

The WJ agent in Victoria Insisted after I asked 3 times that she was tagging the bag for Atlanta but no problem picking it up at Calgary today

I asked 3 times as it did not make sense to me Two agents assured me (Janelle? And?) I would get my bag. I made an issue of it

Guess what. Bag got checked through to USA for loading tomorrow. I am not happy. In 40 years of flying I knew not to believe her.

I thank the baggage desk in Calgary for finding my bag. I was delayed 1 hour at airport and missed a meeting.

I want the agent in Victoria spoken to and reprimanded and trained. Other passengers should not go through this

Ronald. Howard McIntyre

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6:37 pm EDT
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WestJet Airlines your customer service

On Sept. 22nd., while visiting my Grandson in Calgary. I received a call saying my Brother in Law passed away in Nebraska. My Grandson called to ask if my flight could be changed as I was due to fly to Ontario on Tuesday the 24th. He was told that nothing could be done. However his niece had a similar problem a few weeks before. Her Grandmother passed away in Montreal. They call Air Canada and the flight was changed, no charge and she was also given a glass of wine when she boarded.

I ended up flying from Calgary to Omaha on Delta then back to St. John's on West Jet from Ontario.

Just wondering why policies are so different from one Airline to another.

Respectfully
Eileen Brien

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9:43 pm EDT

WestJet Airlines stranded and overcharged.

We arrived at 8:30am for our 10:30am flight out of the YYC airport. We realized the security line was out to the main doors of the airport, something I had never seen travelling over the holidays. It took us close to an hour and a half to get through security, then we proceeded to RUN to our gate. When we arrived (with close to 15 other passengers in the same position as us) we could see the plane but were told that it left. The gate attendant proceeded to tell us "we had the option to hold the plane but chose not to". We were told to go to customer service and work it out there. The attendant told us that this issue was our fault not west jets and that we would be charged $1, 787.00 for a one way ticket home. MORE then what I originally paid for a round trip ticket. Knowing an attendant at WestJet she later told us there was a cheaper flight offered later that day... something we we're not offered. We had to pay but called west jet customer service to see if anything could be done. I told my story and was told "ma'am if you were on time you'd be on the plane". I've been thrown around between west jet, the airport, and security only to be stuck in the same position. Awful service

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2:56 pm EDT
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WestJet Airlines flight change

We received an email 2 days before our flight to Europe saying it had been changed a day and a half later. West Jet claims they sent me 2 emails in July and August informing us of the changes. My business is on my phone, I check my emails constantly, and did not receive these 2 they claim. There should be a recommended reply with such a significant change to ensure customers receive such important information. Now we are out a day and a half on our trip, we lose one night's accommodation, which is paid for already and a day trip and event, paid for. We were also to be in Paris to celebrate a special birthday and will now miss that and be flying instead. West Jet needs to compensate more for this type of situation. They're communication with customers should be top priority when dealing with people's time and money. Period!

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1:24 am EDT
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WestJet Airlines they did not allow me to get in my flight

I had my flifht last oct 7, 2019. I got in the airport 615 the agent told me that oh the door will gonna close in 20 mins so im happy i will make but then she ask did you check in online i said no bec as far im concern cheking in online is only a option and tbere no check in online before so i dont know what is the problem why they cant print my boarding fast it will not even take them 5 mins to print it... The agent told me oh sorry i cant let you in coz you did not check in online. So itold her why dont you print it now then i will run and get my plane... The olane is there tje dooe is still open so what is the problem... The agent want me to buy new ticket that cost 480 for 1 fligt... I was begging and crying i was late in flight due to bad weather... Its windy and pouring and i literally almost got into accident i have to pray 100x to make sure i will able to reach the airport safe that time my car was literally moving because of wind i was so scared driving that time but there are so rediculous no consideration and wants only money from people...it was supposed to be a happy birtjday trip for my self.

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5:25 pm EDT
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WestJet Airlines cancelled flights

On the 26th of September the flight I was booked on WS24 from Halifax to London Gatwick. Was cancelled. At 1.30 am I was put on flight WS 4200 on 27th because of this I had to rebook my train ticket to get from Gatwick to my home in Plymouth. At a cost of £121.00. I have seen online that passengers that have this type of delay can have up to £600 euros. In compensation but for some reason this does not apply in my case. I fail to see that just because I am English and was returning home. Should exclude me from compensation. And I was told at Halifax that I would be able to claim. So basically I was lied to by your staff. I have used WestJet severel times and hope to do so again. Regards Eileen King ( NWPCKA BOOKING REFERENCE)

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2:19 am EDT
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WestJet Airlines latest check-in times not made clear and denied boarding on connecting flight

For my 2 kids and myself, I had bought 3 Westjet tickets to fly from Ottawa to Calgary on August 27, 2019. The trip is comprised of 2 Westjet flights. One is from Ottawa to Toronto (Westjet 3469) departing from Ottawa at 12:45 pm. The other is from Toronto to Calgary (Westjet 665) departing from Toronto at 3:00 pm. The cost of these flights for the 3 of us are $1, 064.88.

We arrived at the Ottawa airport at 11:50 am and lined up for the self check-in. When we got to the machine, the self check-in failed. We then lined up at the counter and by the time we talked to a Westjet agent, it was 12:15 and were told we were too late to check-in because there was a 45 minute cut-off and that we also lost the chance to get onto the connecting flight (from Toronto to Calgary) even if we get a flight into Toronto from another airline.

The tickets were purchased through Expedia. No where on the confirmation email sent with the e-tickets does it state there is a 45 minute cut-off for check-ins prior to departure. The restrictions that are explicitly stated are that cancellations not allowed, changes not allowed, upgrades not allowed, non-refundable, non-transferable. So by denying us boarding due to the cut-off, we had no way of going without buying new tickets at the counter.

If only I had known about this strict cut-off, I would have skipped the self check-in given the line up and gone straight to the counter. I would also have sorted out a different car arrangement to get there earlier.

Furthermore, I should not have lost out on the connecting flight if there was a way for me to get us to the Toronto airport in time for the Toronto to Calgary flight.

The end result is that I had to pay for new tickets at a cost of $2, 271.72 to get us to Calgary that day. I bought these new tickets from Air Canada as I no longer wanted to deal with Westjet.

I examined the confirmation email and did find a link to "complete penalty rules for changes and cancellations" which opened an Expedia page for Fare Rules and Restrictions. Half way down this page, there is a Penalties paragraph which states

"... FOR ALL FLIGHTS FULLY MARKETED AND OPERATED BY WESTJET FOR
ROUTES YOW/YMQ/YT AND YTO/YMQ.YOW-NYC GUEST MUST PRESENT THEMSELVES AT THE AIRPORT OR BY CALLING WS WITHIN 2 HOURS OF
THEIR ORIGINAL SCHEDULED DEPARTURE. GUESTS WILL BE PERMITTED TO TRAVEL ON THE NEXT AVAILABLE FLIGHT TO THEIR ORIGINAL
DESTINATION FOR NO CHARGE. ROUTES ARE SUBJECT TO AVAILABLE SPACE. OTHERWISE THE TICKET IS FORFEIT IN CASE OF NO
SHOW."

The wording "ROUTES YOW/YMQ/YT AND YTO/YMQ.YOW-NYC" is confusing as routes have an origination and a destination and only the second part refers to NYC as a destination. It also assumes all travelers know the code of the airports. As YOW is for Ottawa, I assume all Westjet passengers must be at the Ottawa airport 2 hours before departure time. In my travels (including with Westjet in the past), I am at the airport an hour before departure and have boarded. I have observed many other passengers coming at about this same time prior to departure. This is also inconsistent with what I was told at the counter about the 45 minute cut-off for check-in.

This very important cut-off needs to be stated explicitly and clearly in the same way as the other restrictions and limitations. It should not only be in a link which turns out not to be accurate. So basically, the 45 minute cut-off is no where in the confirmation email or in the links to Penalties. What is in the Penalties about being at the airport 2 hours ahead of the departure time and it is not enforced.

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12:55 pm EDT
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WestJet Airlines flight delay

my husband (Ping Seto) and I (Yan Ning Seto) booked Westjet WS 1775 (Booking ref KZUOYF) from SFO to YVR on Sept 19, 2019 . The flight was scheduled to depart at SFO at 3:50 pm. At noon, I received email notification about the delay of our flight to 7:30 pm. We had to change our mode of transportation to take a train to SFO airport. When arrived at airport at 5:00 pm, we found that
(1) Westjet was not listed on the airport airline service counter listing.
(2) Our flight was not listed on the airport departure screen. As it should be listed original departure time and changed departure time
(3) SFO airport customer service could not tell us where the customer service counters of Westjet located.
(4) We phoned the customer service of Westjet listed and got message to call back again, again
(5) We could check into kiosk to print our boarding passes as it stated it could not read our travel document (passport). Only after 7 times, we were able to get our boarding passes printed.
(6) It was 6:00 pm then, our boarding pass stated departure at 3:50 pm and there were still no listing of our flight on departure screen.
We are seniors (76 & 77 years) and are not technically connected. The experience we had is totally unacceptable. Recently Government of Canada introduced passenger right registration and aimed to improve communication with passenger. The least of which Westjet could do is to keep airport information updated. And yet, I received more than 3 dozen of the same email about our flight delay during the time span with the exact the same message without THE EXPLANATION OF THE REASONS OF OUR FLIGHT delay.
My husband swore that he would not fly Westjet again!

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12:30 pm EDT

WestJet Airlines delayed flight ws2 - london gatwick to edmonton via calgary -28 aug 2019-ref: loamxb

Dear Sir/Madam,

West Jet Flight No; WS002 - Date 28th August 2019
Booking Ref: 1443879
Airline Ref : LOAMXB
Destination London Gatwick to Edmonton via Calgary, Alberta Canada

The above flight was booked in December 2018; a family trip for five, flying from London Gatwick Airport to Edmonton Airport, Alberta Canada via Calgary International Airport. The purpose of this holiday was to attend my nephew's wedding, with the first wedding function with immediate family and friends starting on the Wednesday 28th August from 2000hours onwards.
On route to London Gatwick Airport we were all a little upset, as my son in law Paramjit Singh (see attached) did not get his travel visa to attend this wedding/family holiday. We waited till the last moment in hope that his visa would be granted and his travel documents would arrive. Unfortunately, this was not the case and his visa did not arrive, neither had we been given any information from the Canadian Embassy with regards to his visa status. Therefore, his ticket could not be cancelled and we lost a lot of money, not only with the booked flight but with hotel bookings for that extra person.
Once at London Gatwick Airport, we checked in and still had Paramjit Singh's 5th seat allocated to us, which I thought was normal as we had paid for the seat. Once we boarded this flight, to my astonishment his seat has been sold or given to someone else. I felt this was cheeky as we had paid for that seat regardless of him not being present on that flight.
Having previously travelled with West Jet, we were aware that they did not provide an inflight food service. Due to this, before boarding our flight to Calgary, we had a good meal at the airport and stocked up on food and snacks to consume throughout the duration of our flight.
On board the plane our disappointment continued. Due to a problem with our aircraft door our flight was delayed by more than two hours. We were concerned as we knew we would miss our connecting flight from Calgary to Edmonton, which meant we would miss the first function of my nephews wedding.
Once airborne, we were pleasantly surprised to see that all seats were fitted with inflight entertainment screens (previously $6.99 to hire a tablet) and we were pleased when the airline staff began serving hot food to passengers. Seeing this, I assumed West Jet had changed their policies. Curious, I asked one of the cabin crew members as to when West Jet had started this inflight service free of charge. I was told that they only do this on this Dreamline Flight to Calgary.
As our flight continued, Cabin Crew confirmed that passengers will most likely miss their connecting flights. Our flight was due to leave from Calgary to Edmonton at 1715hours, but we arrived in Calgary from London at 1715hours. However, we were told that West Jet customer service advisors would meet us in order to give us new boarding passes for a flight that had been rebooked for us later that evening. The next available flight was at 2300hours, which meant we had approximately 6hours wait which was disappointing as we had missed the first family function for my nephews wedding. Furthermore, my brother-in-law in Edmonton had to cancel and rescheduled our airport pickup (taxi), which he had paid for (undisclosed sum). We eventually arrived at our home in Edmonton at 0100hours on Thursday 29th August 2019.
To conclude my message, due to the delay we faced at London Gatwick Airport, this caused us a considerable amount of inconvenience and tiredness, as well as severely ruining our plans for the evening and the following day.
Therefore, we would ask West Jet to consider the above as complaint or grievance, which caused us a lot inconvenience and stress before starting our holiday in Canada.
I look forward to hear from you soon.

Kind regards,

Paramjit Singh Luddu
14 Little Road
Hayes Middlesex
England UK
UB3 3BT
[protected]
[protected]@btinternet.com

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1:29 am EDT
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WestJet Airlines unethical behavior and inhumane customer service

I'm a Canadian citizen, accompanied with my mother and our pet, a well-trained beautiful 2 lbs Yorkie dog( emotional support dog) coming back home to Vancouver, B.C. Canada on Aug 27th 2019. This trip was supposed to be a gift vacation to my mom. We had a transit stop in LAX airport going from LA to Vancouver, Canada via the West Jet Airline on Aug 27th, 2019 at 07:55pm. It is worth noting that these past several weeks, at least 3 times I have contacted the West Jet Airline to make sure of their rules and requirements and if I need to fill out and/or send out a form to them. In every call, their personnel confirmed that they are aware we have a pet with us as an emotional support pet and all they need is to present to them my mother's doctor letter to support that.

At the last minute (before they charge my credit card since they denied the emotional support pet and required to charge for inside cabin pet), as I was helping my mother with her disability as a result of Parkinson disease, the personnel had a call from their supervisor who apparently was busy with the boarding. The supervisor on phone stated " that the passengers meaning us, we have to leave the dog behind and the dog cannot fly with us." It was shocking, I could not believe what I was hearing, the female personnel who delivered the news, could not look into my eyes. The other male personnel who processed our boarding pass, was in shock, and verbalized " what does that mean?".

My mother and I were in the state of shock and disbelief, we were crying, pleading, demanding some logical explanation, and a reasonable realistic demand. It was horrible. My mother was shaking and crying none-stop, my dog was so disoriented in his small crate, with his small body all curved. We were 2 hours away from home and they were denying our flight which was the last flight of the night. We were terrified, in shock, crying, begging them to let us get home, exhausted, emotionally stressed out, physically in pain, my mom's tremors were worsening as minutes passing by, she fell on the floor and yet the personnel of the West Jet Airline were looking at us with flat affects, and yet quite uncomfortable with this unreasonable demand by their supervisor and this heartbreaking scene.

The LAX police officer showed up to the scene. I explained the situation to him, then he talked to the West Jet Airline personnel. The officer was in shock and disbelief, he literally mentioned " I have never heard or seen anything like this situation with this type of request". He talked to the personnel to mediate again, but the West Jet Airline personnel raised their shoulders and took off from the scene.The LAX police officer kindly got us some cold bottle of water, I tried to help my mom and our dog to eat or drink something, but all of us were just about to faint from all this stress and heartless action by West Jet Airline. The police officer kindly requested to get an assisted wheelchair for my mom, he stayed with us all that time.

We got home on Aug 28th, the day after our actual arrival date and time. It was an absolutely horrible unnecessary experience. A gift vacation for my mom, turned into night mare, a horrible experience on animal cruelty and disabled elderly, a human being. For the next several days, both my mom and I have had no real sleep, she kept having nightmares about being lost and being left behind somewhere. Who is going to answer and pay for all these post trauma emotional, mental distress that we have been through? Not to mention my family's distress and emotional trauma in Vancouver, Canada, who were worried sick for us?

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7:14 pm EDT

WestJet Airlines horrible company with racism flight attendant and ride for crying kids.

My family had a terrible experience while taking Westjet for Canada travel. They were taking WestJet 1508 in Sep-08-019 from Calgary return back to San Francisco. Prior to boarding, this flight was delayed by 3 hours and because of this, my family had to wait in the airport for 5 hours. Thus my son, which is only 2 years old, was very exhausted and really sleepy. Imagine that even for an adult, 5 hours of waiting in airport is quite stressful. While starting from their boarding, the flight attendant never showed any warm welcome to these exhausted passengers. Instead, she was very hostile to my family, whispering to another attendant that they should closely watch my family. Due to the stress, my son was very tired and could not easily get calmed down while seated. My wife and my mother-in-law were trying their best to calm down him and let him well sit and tied with the seatbelt. However, only after about 3 minutes, this attendant rudely came and yelled at my family. She demanded my family to leave the aircraft immediately. The total time from my family boarding to get kicked off from the airplane was only around 5 minutes, my wife even didn't have time to get the phone out from her purse to entertain my son. My family, including 2 year old child and two seniors (both >60 years old), had to pull their heavy luggage and leave the aircraft. The rude attendant even didn't tell them what to do next. My family had to walk a long way holding the 2 year baby to outside of the airport and re-checked in to purchase the next available flight tickets. To me, this cruel treatment from WestJet to the passenger is not about uncourteous, it is more about inhumanity. I cannot image this could happen in a civilized community. My wife later on told me that this attendant was very clearly racially discriminating against them from the beginning since my son was crying during boarding (we are Asian Americans, my parents don't know how to speak English). I called WestJet customer service immediately after receiving the call from my wife and also got very rude response (they are clearly protecting each other). I am very disappointed and frustrated with WestJet.

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8:19 am EDT
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WestJet Airlines horrible service (flight cancelation) and no compensation

My husband and I were to fly from BDA to YYZ on Sept 5 at 6:30. We sat on the tarmac in the plane for an hour waiting with no air conditioning to find out that the air conditioner didn't work on their last flight and they took off to come to Bermuda anyways. They turned around and finally let us off the plane. We got off and it took another 1 1/2 hrs find out the flight was cancelled.

No one knew what was going on and we were given 15 dollars USD a person to spend on dinner. This affords NOTHING in bermuda! So obviously we had to come out of pocket for our dinners. We finally all got back to checkin to find out what was going on. It took over 4 hours to reticket, get hotel vouchers and taxi vouchers. You guys were terribly understaffed and so uninformed. They did 1 announcement to tell us they didn't know anything. We asked what to do with our duty free, it took 4+ hours to get an answer on that.

After finally getting our tickets and vouchers we went to get a taxi to find out over 75% of them on the island will not use vouchers and now i had to pay out of pocket which i will be submitting the receipts for. We get to the hotel and were asked for credit cards to put down for a hold for incidentals on the room. This is the worst service considering this needs to be on WestJet as a company, not the individuals dealing with pure incompetence. Our flight was suppose to take off at 6:30pm, we got to the hotel at 11:30ish. That is 5 hours of sitting around waiting.

I have 2 dogs in a kennel, my husband missed a day of work and I will also be missing a day of work. None of these things I have been compensated on. This has been the worst experience I have had with WestJet by far.

I would like someone to contact me ASAP as I would like to be compensated by this inconvenience.

Thank you,

Deanna Rota
[protected]

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10:26 am EDT

WestJet Airlines Missed flight due not understanding the 24hr. Clock used by the airlines

Goodmorning
i recently traveled from Calgary to Toronto and I missed my flight due to the fact airlines run on 24hr. clock how was i to know that ( I went to my suns wedding) I contacted Westjet customer service and they said i am out of luck the return flight cost me over $800.00. I am a pensioner and can not afford this. Is there any help you can give me
Robert Staples
250 Scarlett Rd. 202
Toronto
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3:33 pm EDT

WestJet Airlines westjet flight from pdx to london

We planned a sabbatical for a year and was looking forward to using WestJEt for our 1st leg of journey from PDX to London. We have US, UK and Schengen Visa's. We were not told about needing a transit visa with Indian passport. We went to airport and was told we cannot travel. We must have received some email as a part of not a reminder 2 days before. It takes 2-3 weeks to get Transit visa. We were not refunded our money in cash instead insisted we take travel credit. Again we were not given enough notice and had to book s ticket for 6000$ Which is atrocious. Please refund our full ticket price in cash for the hassle we went through and be sure to inform others so that no one else face this situation. I will never ever fly westjet and will definitely mention this all my friends, family and colleagues for sure. I am disappointed. Please do help refund our ticket fair in cash. I don't want to get Canada visa to use ur travel credit and I don't want to fly westjet ever again.

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About WestJet Airlines

Screenshot WestJet Airlines
WestJet Airlines is a Canadian carrier offering flights across Canada, the U.S., Europe, Mexico, Central America, and the Caribbean. They provide a range of travel options from economy to premium services, alongside flight extras such as in-flight entertainment and baggage handling. WestJet also has a rewards program for frequent flyers.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the core issue you experienced with WestJet Airlines. Make it specific and clear, such as "Delayed Flight Refund Not Processed by WestJet Airlines."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as booking issues, flight delays or cancellations, customer service interactions, baggage problems, or any discrepancies in charges or refunds. Include relevant dates, flight numbers, and any correspondence with WestJet Airlines. If you attempted to resolve the issue, describe the steps you took and the responses you received. Clearly articulate how the issue has personally affected you, whether it was stress, financial loss, or any other impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, boarding passes, correspondence, or screenshots. However, be cautious not to include any sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred as a result of the issue with WestJet Airlines. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, compensation, or an official apology.

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Overview of WestJet Airlines complaint handling

WestJet Airlines reviews first appeared on Complaints Board on Dec 9, 2008. The latest review Vouchers was posted on May 6, 2024. The latest complaint Being treated very disrespectful and verbally abused, also disrespectful based on gender. was resolved on Sep 19, 2023. WestJet Airlines has an average consumer rating of 1 stars from 853 reviews. WestJet Airlines has resolved 20 complaints.
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    21 Aerial Place North East, Calgary, Alberta, T2E8X7, Canada
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WestJet Airlines is ranked 32 among 227 companies in the Airlines and Air Travel category

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