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Western Dental Services

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Customer Service

+1 866 319 9409 (Corporate Office)
+1 800 579 3783 (Customer Service)
+1 866 319 9409 (Billing Information, Arizona and California)
+1 888 891 2354 (Billing Information, Nevada)
530 South Main Street
Orange, California
United States - 92868

Complaints & Reviews

root canal and wisdom teeth extraction

I went in in 2017 for a root canal and wisdom teeth extraction. The dentist there had said that it could be done but I would need a full cleaning that she would not do a root canal without a cleaning. They gave me a list of what everything would cost me, said I had great insurance covered at 80% and for everything I would only pay 600 in payments. I said ok.

I got x-rays and the full cleaning. When it came to the root canal they said they didnt have a dentist there that couldnt do a root canal and that they would refer me to another dentist. They said my wisdom teeth were coming in sideways and they also could not do that.

I went home still with a hole in my tooth. I was in pain so I called them and asked to just have the toothed pulled put. I went in they wanted to get x-rays again which I had just had. Told them no. The assistant comes over and tells me, well you can get a root canal done you have great insurance. I told her that they had just said they couldnt do it. She goes and talks to someone and comes back and says you're right we cant. I ended up paying another 100 for the tooth pulled. One year later I get a bill that my insurance wasn't in network and I owe them 1000 dollars. So here I am one tooth less, still have wisdom teeth, payed them about 700 for a cleaning and a pulled tooth and now I have a 1200 dollar bill because they add interest on top of it. My credit score was affected and they wont stop calling me and mailing me papers. I wish someone would take them to court.

scam, rip off, lies, poor customer relations, poor care of childs root canal

chart 76340 I do not have exact dates for all that has happened. I couple of years ago my step daughter went...

make up the rule or policy to cover their mistake (2 front desk workers & the office manager), blame the insurance company & void my appointment

I've been a patient (Chart # 62259) from this office since August 2018. My last visit was October 31st...

fraudulent practices

Western Dental is fraudulent in their practices because they will tell you that your insurance will cover...

aggressive collection due to an error on their part!

This is by far the worst place I could ever imagine doing any business with. They made a mistake in charging us, refunded that charge and then processed the correct amount. This was the beginning of the disaster that is Western Dental. They have totally screwed up their billing. My wife has been called repeatedly and harassed because of their incompetence. We have multiple receipts of having paid in full. I have spent over an hour on the phone trying to get this resolved. I first called 866.620.8390 and was repeatedly disconnected. Then I was unfortunate enough to speak with Alex Munoz in Finance. He was abusive and arguing. When I asked to speak with his supervisor, he told me that the supervisor was too busy. I finally got Jason who was able to see the mistake and was going to refer it to billing to be corrected. He offered to transfer me as Western Dental had repeatedly threatened my wife over the payment. I then had the misery of speaking to Moises in billing. He was unable to do anything. When I asked to speak to Moises' supervisor, he was confrontational and told me his supervisor could do nothing. I told him I would take that chance as at least his supervisor may have a brain. Moises then put me on terminal hold. I finally spoke to Maurice Silva who said that it was a billing error. I asked that it be fixed and that something be sent in writing. His words were, "That is not going to happen anytime soon." I am now on terminal hold waiting to speak to someone who can do something about it. At no point has anyone apologized for the run around that their mistake has called or for the numerous threats their employees have made. I suspect that this company targets people that have English as a second language to scare them into paying money they don't owe. This is still unresolved and the company is abhorrent. If there was a way to give less than a star, I would.

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products and services

The most horrible experience I've ever had in my life. And after all that my Dentures don't even fit. I...

my daughter

I am so unhappy with my experience with western dental today. My daughter who is 4 years old had taken xray...

Newhall Dental Services

I cancelled my business with western dental

I cancelled my service with western Dental last month and I am still being charged 204.55 a month for service...

upper dentures

Hi, i would like to make a complaint about my recent experience with western dental Canoga park office. My...

doctor diagnosed $10.000 with problems that did not exist

WESTERN DENTAL is a criminal enterprise. — on 9/17/18 I went to Western Dental on Northgate blvd in...

deep cleaning

I was going to be charged $3100 for a deep cleaning, 900 out of pocket my expense part. I have dental insurance that covers 100% on deep cleaning, they never told me what percentage was being covered by my insurance, just told me what my costs were. I found another dental office that does deep cleaning for $800 total charge. My insurance pays 100% and I will still have 1400 left out of my $2200 allotment for the year. I will never go back to western dental and will advise everyone I know to do the same,

crowns

My crowns were made way to thick and my bite is completely off. They told me I just needed to get used to...

services not rendered

So far I have had four appointments with Western Dental, Burnbank and still have not been seen by a doctor or...

incessant phone calls demanding payment when i've never been to western dental

[protected] started calling my mobile number and demanding payment. I've NEVER been to Western Dental...ever, so I didnt respond. After a week, I received 3 voicemails for a "Carolina" to call. I'm not Carolina. After 5 more messages, I blocked the number, but kept getting voicemails. After 5 more voicemails, I called the number to check if it was a "scammer, " in which case I would file a police report. When I called, it was a collection agency. I asked the agent to please record the phone call, as I would as well. I advised the agent that I had NEVER been to Western Dental, that they were asking for the wrong person. I gave him my number and informed him to "never call my number again." I just received another voicemail so I'm taking action. I will start here and work my way to the FTC, the dentistry association, and the FCC, as it involves the airwaves. CEASE AND DESIST THIS HARRASSMENT.

text message

You keep texting my MAGICJACK and leaving a text for Lorrie to make her next apt. As it is a MAGIC JACK I cannot text back stop to opt out. Please STOP texting me! I am not giving out my magicjack number, so figure it out you stupid people and leave me alone!!! You asked that I write 350 words so; your are a bunch of stupid A hole who can't even figure about you are not texting a phone!! If this is a demonstration of your professional quality of work, I would not use you to brush my dogs teeth.

orthodontist/customer service

Went in for my new retainers. Waited 30 mins just to get help and the lady receptionist that took my information just left it on the desk where people can lean over and easily see while she went walking around doing other errands. Not under HIPPA compliance at all, and is under violation.

Wanted to do a refund because I was not happy with having to wait 1hr and not being told that there was a process to get new retainers. Before coming in the lady on the phone told me that I'll be paying for the retainers at the time of receiving them. But I haven't even received them and I'm paying for them already.

All in all, just worst service ever. Even the wait on the phone is 30+ mins. Recommend not ever going there.

exposed wires in children’s room at western dental

My daughters face got cut on exposed sharp wires coming out of the wall in the kids play rooms! Now she will...

having my teeth get fixed

Yes ever since dentist cal said they will pay for partial I made an appointment next February 2018 to start...

why am I billed when I am fully paid?

This is Relyn Corpus with account number [protected]. I was seen at Western Dental Broadway Branch Chula Vista...

I required replacement itemized receipts in order to reactivate my flex spend account.

I have been told several times that my request for replacement receipts was indeed accomplished. They (2 or 3...

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