Menu
Western Dental Services
Western Dental Services Customer Service Phone, Email, Contacts

Western Dental Services
reviews & complaints

www.westerndental.com
www.westerndental.com

Learn how the rating is calculated

2.2 290 Reviews

Western Dental Services Complaints Summary

86 Resolved
204 Unresolved
Our verdict: Engaging with Western Dental Services, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Western Dental Services has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Western Dental Services. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Western Dental Services reviews & complaints 290

Sort by:

Newest Western Dental Services reviews & complaints

ComplaintsBoard
L
8:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Western Dental Services bad dentistry

I was unfortunate to experience complete incompetence and terrible business practices at the Western Dental in Burbank, CA. My insurance only allows me to go to a Western Dental, so I had no choice but to take my tooth pain to this office I already experienced had long waiting times and staff that treated patients with total indifference. Dr. Sadeghi saw me that day and indicated I indeed had an abscessed back moler and needed the tooth extracted. He claimed he could do the extraction right then and there and proceeded to do the procedure. I didn't even consider he might not be qualified to do this until he began violently pulling and tugging at my molar; I thought my jaw would break. It wasn't until about 10 min of this unsuccessful attempt to extract the tooth, he realized he'd be unable to complete the job. Dr. Sadeghi literally left me sitting in the dental chair with a partially extracted molar. In addition, this man was so callous, that when I began to cry due to the excruciating pain he was causing, he scolded me saying, "Don't cry, there are patients here and they're going to hear you!" This un-professionalism was alarming. With an infected tooth partially extracted, the "supervising dentist" came in and told me I needed to see an oral surgeon immediately to finish the job. I was petrified because I knew my insurance would not cover an oral surgeon, yet, I also knew how medically necessary it was. Needless to say, I spent that night at UCLA emergency center where I had to receive morphine along with shots in my mouth of a nerve blocker because I was left in unbearable pain. The Doctor at UCLA seemed perplexed at the condition I was left in and warned me that if I didn't have the tooth completely taken out within 24 hours I would potentially risk serious infection. Thankfully, I found a surgeon named Dr. Margossian in Burbank, who worked with me financially and completed the job that the WD Dentist failed at. I would go so far to say that the Dentist at WD left me in a "life-threatening" position that thankfully an oral surgeon was able to rectify. Dr. Sadeghi's incompetence caused me financial hardship as well as extreme pain; not to mention, the staff at WD was completely unsympathetic and disturbingly callous. This facility should be shut down!

Read full review of Western Dental Services and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
L
L
Laura Eppich
, US
May 10, 2022 7:08 pm EDT

You should not have had an infected tooth pulled before you received treatment with antibiotics to kill the infection. That doctor did not know what he was doing, and you should sue if you can.

S
S
SheSharp
Anaheim, US
Jun 12, 2012 10:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Laura, could you please contact me at shesharpshoots at gmail . com. If I write it out the correct way, the computer will block it out. Or if you are a person reading this message that finds yourself in a similar position, feel free to contact me and I don't care how much time has passed.
I 8yr old daughters and I are also victims of this Corporations antics. I am not affiliated with anyone. I am a disabled stay at home mom. Which is why I have so much time on my hands to put a stop to this behavior. Due to the seriousness of what this company has done to just my family alone is what is driving me to insure that NOTHING LIKE THIS HAPPENS TO ANYONE ELSE including most notably the children and the elderly. Laura (and everyone else reading this post), there are THOUSANDS of us. Not just one or two but thousands of victims. We all have a choice, stand together and fight back or we can be whiners on a bulletin board.

Which are you... A fighter or a whiner?

ComplaintsBoard
N
7:51 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western Dental Services bad service/bad fillings

I have never been treated like crap before, with Western Dental I guess it's a first time for everything. I was recommended to go here by a friend .

#1. The service was horrible.

#2. They were overbooked.

#3. I sat in the chair for 30 minutes before any help came.

#4. I came in for an emergency appointment to get my # three tooth out. They talked me into getting fillings, after they were done with my fillings they said they did not have time to extract my tooth.

#5. A couple days passed and my teeth started to hurt. This was not the tooth I was supposed to get extracted. I l called the Western dentist office in National City and they told me to come in.

#6. They were so busy that day they could barely complete the procedure they scheduled me for. My teeth were still hurting after that visit, so I tried to get them to fix it again. The next time they told me to pay or I could not get treatment. This did not make since to me because they did not finish what they stared.

#7.All I wanted was my teeth extracted. I did fall for the braces, and the fillings. I was making a two year commitment, that should of granted me good service at least.

#8. I think that I have been getting the run around with the National City office. The last time I been to a dentist in that area I was a kid. I don't know if that is the way they treat people down that way because they feel they can get away with it. They are not going to get away with it without me making a public statement about my bad experience with the company.

All I want the National City office to do is put themselves in my shoes. I guess the saying the customer is always right does not apply with the Western Dental in National City.

P.S. I am also not use to the dental tools being out of a bag before work starts on your mouth. Please help me with this.

Read full review of Western Dental Services and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
StillNPain2
San Diego, US
Jul 03, 2012 9:47 am EDT

I also had a horrible experience with Western dental. I called to inquire about a lower income plans i had heard about and was told that i could join this program for $114.00for the year and received special low discounted prices on all work needed. this price was the family price i was told. I then scheduled my daughter and myself to have our teeth lOked at. the price that i was quoted was $6000 initially for my daughter. I could not believe that i was being quoted a price for a low income family. I decided that i would not have any work done there for my child at all and decided to just lOk else where. I was quoted at first 4000.00 and as i kept saying no they finally came down to $2, 245.00 which included a molar extraction, partial denture bottom, teeth cleaning and upper full denture. I was told they do not offer the twilight sleep for any extraction and went through hell on earth type pain and anxiety for the removal of the tOth. they placed the temporary bottom plate to replace the one missing tOth i wanted taken care of in my mouth which extended over area that i had just had surgery on to include stitches. the area is still bleeding and quite painful. I was told to leave in the bottom plate until i receive my permanent one, however the pain is just tO much. I ended up going back twice as of yet to get help with issues relating to the most recent work done by them.. I will never go back not even for follow ups i and just tO traumatized and I feel so mislead. by the way am really disappointed in myself that i did not do my homework first on this company. I found several other programs that offer affordable dental services much lower than Western and do not leave you exhausted, worried, broke and in pain. I paid for my services in full and for see a long road for recovery both health wise and financial... buyer beware ! DO YOUR HOME WORK FIRST...

ComplaintsBoard
O
11:27 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western Dental Services dentistry

Western Dental, gave me a full mouth of xrays, and a treatment plan. I paid the $490.00 to begin, on my first appointment I was to have a deep cleaning, they finished one half of my mouth, and sent me home. I suffered tremendous pain that day and for two weeks after, I had to go to the emergency room for help. I never went back, I decided the $490.00 was it, and they would never see me again. Now they are trying to chanrge me $1160.00 for 1/2 mouth of deep cleaning and xrays. stating that I have to fulfil my contract. This is crazy and unjust. Western Dental is a joke, I guess I should go back and let them kill me off, because I almost died from 1/2 mouth cleaning and now they continue to call everyday including EASTER SUNDAY constantly telling me to pay up or they will take legal actions. I am warning everyone STAY AWAY from the credit dentist, you go to WD and you could die from their treatment or be harrassed to death for their plan payment if you don't finish letting them kill you.

Read full review of Western Dental Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
5:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western Dental Services quoted and pressured for unneccessary work

I needed an emergency extraction and was given a 10:30 am apt. I spent 10 minutes having x-rays taken several times until they got it right. Then they brought be this huge list of procedures they said NEEDED to be done and kept pressuring me to sign for. I explained I just wanted this tooth out and they still tried to pressure me into an additional procedure. Then I sat and waited, and waited until after 2 1/2 hours passed and they still hadn't pulled my tooth. I explained that my 8 month old daughter was in the waiting room, I am in pain and just want this tooth pulled. I became very uncomfortable with the pressure to consent for more work, and felt like that's why I was left to wait. I made the decision to walk out and seek the services from another dental office. They even tried to re-schedule me after telling them I was leaving. Worst experience I have ever had. I came home still in pain and terrified to go to any dentist. I picked up my x-rays and when I had the extraction site check-up from the dentist who ended up doing the work, and learned I needed a couple of fillings. Not the hundreds of dollars that Western Dental claimed I needed. They should not be in business.

Read full review of Western Dental Services and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
SheSharp
Anaheim, US
May 07, 2012 3:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

can you please contact me immediately. I have all the means in which to make everything that happened to to your daughter RIGHT... What I am doing will not interfer with any type of litigation that you may be trying to get started. But you are going to find that because of the trap that WD puts us in, getting a attorney will be hard. But if you do find one. Ask him to take on more and list his information here for everyone to contact.

I asked if you had filed a complaint with WD yet. Can you please tell me if you did and about when you did that. I want to stress to you that I do not WORK FOR WESTERN DENTAL OR ANY GOVERNMENT AGENCY or NOR AM I CONNECT IN ANYWAY TO A ATTORNEY FOR THIS MATTER.

You have the ability to help thousands just by filing a complaint with Western Dental and then with the www.dmhc.ca.gov. Easy to do and it can even be done by phone. But I would recommend putting the one to WD in writing so it can be presented your way and not the WD call takers way.

I emailed you my #. please use it. I would love to have a voice attached to a email.

ComplaintsBoard
M
1:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Western Dental Services crown teeth

I went to western dental for crown teeth.This crown was suppose to be on for 15 days but they keep making mistakes for 3 months.it is suppose to be 2 weeks.after that i purchased the most expensive crown teeth, the tooth was horrible and ugly It had a different color than my other tooth's.the doctor convinced me to sign a form that i agree at all terms that the doctor did a very excellent job, the form is not related to western dental policies.at 1-13-12 i had paid the total payment for my crown teeth but they keep informing me and calling my house every single day from the collection deportment .when i went to western dental to do the correction, when i spoke with the supervisor named Cindy she was so rude and very unprofessional to fix my problem. Cindy didn't fix my problem she just ignore me as a patient.i don't recommend west er dental i had a very awful experience . and still the problem continues NOW!

Read full review of Western Dental Services
Hide full review
ComplaintsBoard
L
11:17 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western Dental Services did you get charged/ quoted for unnecessary procedures?

Hi my name is Joey, I am an associate for a law office who is trying to hear peoples stories about how they were charge or quoted a sum amount for work that was claimed unnecessary by another creditable source.

If you or someone you know has experienced this, then please let me know via reply or private message by submitting a brief summery of your story and by whom you got your second opinion from that opposed Western Dentals serves.

Thank you.

Read full review of Western Dental Services and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
A
A
Ashley Grafton
, US
Apr 06, 2013 3:50 am EDT

I was put in braces for 1 year after being fed up w western dental I went to a consult with a new orthodontist who said I shouldn't have been put in braces I got a 2nd opinion and am now trying to get my money back. I've filed a grievance but something tells me I'm not going to get my money back. I was sexually harassed several times at this office and the office manager is a joke! I hate western dental with a passion

E
E
ELISIVA
, US
Mar 27, 2013 1:59 pm EDT

redwoodcity western dental is the WORST! THEY CONTINUE ADDING FEES TO MY MONTHLY BILL THAT I HAVE NO CLUE OFF AND I PAY OFF MY MONTHLY BILL ALL THE TIME. IS CRAZY HOW THERE OUT TO GET ME NEVER AGAIN AND THE STAFF ARE THE WORST THEY ARE A BUNCH OF MEXICANS AND ARE VERY EVIL PEOPLE AND GOSSIP ALL THE TIME ON HOW CUSTOMERS COMPLAIN DING DING DING RED FLAG! WESTERN DENTAL RIPP OFF UNPROFESSIONAL PLEASE SAVE YOUR MONEY AND THE TROUBLE AND GOOD LUCK FINDING ELS WELL.

T
T
treece swe
Riverside, US
Feb 21, 2013 8:15 pm EST

never mind, after the run around on the site the comments were deleted!

S
S
SheSharp
Anaheim, US
Jun 23, 2012 12:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My family and I are also victims of Western Dentals antics. Because of the seriousness of their behavior, I have made it my personal mission to stand up for those children and adults that will walk through those doors behind my family.
Please don't call this fool. Please call those who can really help you chico124 or anyone else who is reading this post. First, no matter what you do, you must file a complaint with western dental. You can make a complaint by phone by calling WD and ask to be connected to the Grievance Dept, or you can complain by mail or My Personal Fave is to file online at their site at:
https://www.westerndental.com/member-grievance.aspx
The reason I prefer this method is because the System is designed to send you a auto-reply complaint confirmation. This provides you proof that you filed. WD will then have only 30 days to respond to you with a resolution. After they respond and you are still unhappy (which most are), then PLEASE contact the Ca Dept of Managed Healthcare help center and report everything that happened. The Dept of Managed Healthcare can be reached at [protected]. I assure you, your complaint will NOT fall upon deaf ears and it will be addressed.
However be advised, that the Authorities can not step in unless you have filed a formal grievance with Western Dental (AKA The Plan). If you should have any further questions or concerns, please feel free to contact me at shesharpshoots at gmail com. If I posted the email address in the formal way, this board will block it.

C
C
chico124
Chico, US
Jun 07, 2012 5:49 pm EDT

My daughter had two wisdom teeth pulled in Dec of 2011. She paid two payments then PAID the account in FULL Dec 28, 2011 and now 5 months later she received a bill for $380.00 for an apparent mistake in the billing they made. We called the corporate office to find out why this bill came after her account was paid in full and closed and they said to go down to the local office where she received treatment. We went in and explained to the lady in the front office and she said the Manager "may or may not" want to talk to us about getting this resolved. After a little while the Manager did come out and he was already upset saying " you want services for nothing" and I did you a favor my letting 5 months go by before payment of this "so-called" mistake in billing. We started to get upset too and he threatened to call the police if we didn't leave and he said he would make sure CORPORATE wouldn't help us either. So far we've tried contacting corporate several times and they never call us back to get this resolved. They keep billing us with late charged and we keep sending a 5.00 payment until this gets resolved. The BBB is investigating this right now. Western Dental is the worst place I've ever dealt with in my life. I would not recommend the Chico CA location at all...

O
O
olisbos
, US
Mar 13, 2012 7:55 pm EDT

This is a complaints board not a solicitation site ###. Beat it.

V
V
Vladimir Putin
, US
Mar 13, 2012 7:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We all know that Western Dental is a mill operation, but you know its bad when the canibals (i.e. lawyerlings) start hovering over the corpses! Are you a blood-sucking vampire, or do you just work for one?

ComplaintsBoard
I
10:45 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western Dental Services everything

Omg! After three hours I am still waiting for them to c my child! Not only did they mess up his ins information and chart information they made him an app for something else. I'm back in the waiting room and staff are getting mad at each other, rolling their eyes, and complain about how ridiculous their work place is! Then u have staff arguing with each other in front of patients! This place is unorganized and ghetto to the fullest! No one knows what their doing! My poor child needs work done so O hope at least the specialists knows what she's doing! After today I am looking for another dentist!

Read full review of Western Dental Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
9:42 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western Dental Services teeth cleaning

About 5 years ago I had to go to Western Dental for a cleaning and fillings. They used a metal dremmel tool to clean my teeth, then told me I needed 12 Fillings and a root canal. They did some of the fillings that day. I could not eat for 2 weeks! I never went back for the rest of the work. A year ago one of the fillings fell out leaving me with a severely infected tooth that had to be pulled. Now another filling fell out last week! Using a dremmel tool on my teeth ground off all the enamel leaving me with life long dental problems.

Read full review of Western Dental Services and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
MRMAGOO10
Roseville, US
Aug 29, 2010 7:06 pm EDT

I went to WD for the first time for x-rays and cleaning, BAD MISTAKE! The dentist looked like he was out of place, he just walked around the office with his hands in his pockets ( very cheap looking DR. jacket) when he cleaned my teeth it seemed like he only scraped the front half of my mouth and then he shook is head at the assistant and walked away without even saying he was done? This place was very unusual for a dental office, i felt like i was in third world country. I will let my teeth fall out before ever going back to this joke of a dental office. " GOODBYE WESTERN MENTAL"

V
V
Venus de Milo
Concord, US
Sep 25, 2012 6:48 pm EDT

You can file your complaint to The Dental Board of California http://www.dbc.ca.gov/consumers/complaint_info.shtml

ComplaintsBoard
D
1:26 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western Dental Services harassing phone calls

After 2 months of harassing phone calls from Western Dental debt collection, filing complaints with FTC, BBB, Do Not Call and Cal Att Gen office I am beyond frustrated with these idiots! So someone used my phone number as an emergency contact when they went to WDS and of course WDS began calling me when they could not reach that person. I told WDS that they had reached a message number and asked them to remove my phone number from their auto-dialer. The third call I finally said I was filing complaints with the state and federal agencies, I sent emails to the corp office with copies of the complaints. You would think this would solve the problem, but not at all. They called, sent emails and a letter telling me that I needed to verify appointment history, place of appointment and sign a patient release form. I sent an email saying that I was not and had never been a patient, that I was not going to contact the person they were trying to reach and ask them about their medical history. So they answered my complaints by saying that they could not resolve the complaints until I signed a patient release. If I were a suspicious sort (which I am) I would think that this is their latest scam to avoid penalties from complaints.

Read full review of Western Dental Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
9:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Western Dental Services assaulted my child

We had an appointment at western dental in murrieta, ca. The dentist cussed at me, screamed at my 9 year old and then hit him. Wth! Do not ever take your kids here!

Read full review of Western Dental Services and 2 comments
Hide full review
2 comments
Add a comment
S
S
SheSharp
Anaheim, US
Jan 31, 2012 7:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Rude and unprofessional is part of the business plan. Over-reactions just come with the service. But be careful, they charge for that too.

J
J
jobno56
Kickapoop, US
Jan 24, 2012 9:19 pm EST

the little disgusting piece of garbage was peeing in the fish tank and the mother wasn't doing anything to stop it - so my dad did

ComplaintsBoard
S
9:13 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Western Dental Services - billing

Western Dental is the shadiest most unprofessional company I've ever dealt with. Feb. 2011 I was offered a "discount" if I sent in $1250, said they would close my account. Now I'm getting billed $1065. I called and a rep said "there was never a discount applied". Second time I called "need to audit account", I left a message with Supervisor CARLOS ROBLES at...

Read full review of Western Dental Services and 6 comments
ComplaintsBoard
J
7:42 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western Dental Services over priced

This dental office charge too high, bill insurance with much higher amount and
Advice patient different amount, I had to agree to pay $500, but they end up ask me to
Pay $1800 and never explain to me and tricked me to sign the contract, and they only
Did simple service that not even worth of $2500... I will never ever go back!

Read full review of Western Dental Services and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
cherylk1
Buena Park, US
Sep 14, 2015 6:11 pm EDT

You are totally right!

ComplaintsBoard
N
4:55 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western Dental Services poorly constructed and do not fit properly

Because i didnt have dental insurance and I am on social security, I had to find a company that would allow payments i was told it was 15 percent down and monthly payments with no interest. The bill totaled about $3500 and I was required to pay $1250 ( which was more than 15%, They came in with paper work after I was already under treatment and was told to sign these forms...which I could read and wasnt given a chance to get my glasses...so regretfully I signed. I had 7 extractions and a full set of dentures. The dentures fit crooked...the lower are very loose (even after a so called re alignment.) Please if anyone is considering a dentist do not go to western dental. They overcharge and the workmanship is shoddy.

Read full review of Western Dental Services and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Don Dumolt
El Cajon, US
Mar 02, 2015 6:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Western Dental extracted my last 5 lower teeth and fitted me with full set of dentures, before xmas 2014 .I have not been able to eat or drink anything while wearing lower denture. Feb.2015 had appointment for refitting, arrived early, waited in waiting room for 45 min. before being seen by asst.was told dr. would be in to see me.when he finally showed up he did"nt even bother to look at my problem just told me the tech that did relines was off .told to make another appointment the following Mon. Scheduled for 1:PM but could come in at noon if I wanted to .Arrived at noon told to have a seat an wait .at 12:30 I asked how come I was told to come in at noon if they were"nt going to see me until 1:00. promptly was taken back to a chair and was told dr. will be in to see me.I waited long enough to nod off.I woke up ask when Dr.was going to show up. NOBODY answered. I said fine got out of chair and said I "m out of here, and promptly left.

ComplaintsBoard
M
12:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western Dental Services not follow up on payment made to wd

I made my payment on 3/29/11, Western dental is chasing me to make the payment again and I already spoke to lots of people I went to the office with my bank statements, I spoke to Carlos Robles * manager * he supposed to call me back since 9/15 and I been calling him. He never reply or answers my phone calls. NO ONE IS HELPING ME TO resolve this matter... so Upsetting .. this is unacceptable.

Read full review of Western Dental Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
6:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western Dental Services pediatric dentist

My son had two small cavities that needed to be filled. I took him to western dental to see the pediatric dentist. The pediatric dentist was very rude, and unprofessional. When I took my son back, she had a very nasty attitude. Instead of trying to calm his fears, she used fear tactics to get him into the exam chair. She then proceeded to say I was the reason why he wasn't cooperating and then proceeded to throw me out of the exam room. She used force on him and proceeded to restrain him to the exam chair. My son was terrified and crying while this was going on. He did however calm down and the procedure went smoothly! However, I feel like this dentist should not be working with children. I will not be taking my son back to western dental again!

Read full review of Western Dental Services and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
lovinlife141
, US
Nov 14, 2011 4:20 am EST

how old is your child? was it a sedation? depending on your child's age, weight, behavior and amount of work needed sedation is sometimes a good way to go.

ComplaintsBoard
B
12:08 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western Dental Services rude and liars

A couple of weeks ago I took my 4 yr old son to Western Dental. They were so rude! When he was getting the xrays done the girl was getting upset @ him & raising her voice to him. He started crying. She says why are you crying? There is nothing to cry about. He says you are choking me (gagging him) she is clearly upset after 5 min. of him trying to be brave & not gag I ask her to pls be calm he has bad refluxes be understanding. She finally gets the xrays and huffs. Afterwads he clings to me trying not to cry and says mommy I want you. Finally the dentist comes and says his xrays look good. I said oh good I was concerned about his front tooth he knocked it on a kids head while playing. She says oh it's dead he needs a root canal a porcelain veener that I will have to pay for out of pocket. He also has 2 cavities. At this point I am floored. I asked them how they do the root canal they say sedate him or put him in this blanket that holds him down. I start crying and say you look at him and see another kid. I look at him and see my baby. They make a appointment for today to do a root canal, filling and cleaning So We go in a kid is SCREAMING! I see them they are in the blanket and strapped down. The dentist makes eye contact with me and closes the door. My son is scared I am trying to hold it together. After a hour the same dr. comes out of the room tells me he is going to sedate my son. I tell him no you are not. He tells me if I don't we will strap him down. I tell him no. He gets upset with me repeating himself I tell him you are not touching my kid. I want to see his xrays. He repeats himself again of what he is going to do I tell him u r not touching my kid show me the xrays u never showed them to me. It goes back and forth finally I tell him my son is going to get a cleaning show me the xrays he huffs walks away and goes on his blackberry. My son gets his teeth cleaned I leave. Went to another dentist today told them our situation they took xrays looked at his teeth. and GUESS WHAT? His tooth is healthy and fine. He has no cavitites everything was perfect with his teeth, and they showed me his Xrays! I am relieved and Pissed Off!

Read full review of Western Dental Services and 1 comment
Update by Brooke A.
Aug 26, 2011 8:52 pm EDT

He started crying because she was rough with my kid. I asked her politely to be considerate of the situation. She was rude. I was quite letting her do her job letting him know he was ok. But there is still a way of doing things. I started crying in the fact I didn't want him sedated, but as I posted before if it needed to be done then so be it. I always have my son's best interest at heart. Hello? I am his mom! I wanted to see his xrays and have them explained so I wouldn't have the layman knowledge. Why is that so wrong? Why do you think it is okay to go into it without knowledge and let them do something to my kid? I wanted explanations on what "they saw" on the xrays. Why would they not show me? I am paying them! The second dentist went thru the xrays sat down with us explained to us how he looked. That it all looked normal. He didn't need anything done. Why is that so hard for you to believe? Just because you think I am not as educated as you I still know how to read a xray too. The second dentist pointed out if this was wrong we would see this happening in the xray. NOTHING WAS WRONG! I am blown away that you defend this kind dentist.

Update by Brooke A.
Aug 26, 2011 4:39 pm EDT

I think you are missing the point. They wanted to do something to my child when there was nothing wrong with him. I never seen his xrays and they refused to show them to me. Which led me to believe they were not telling me the truth. Come to find out they were lying. Nothing was wrong with his teeth. NOTHING! My point is not whether or not I could be with him during the porcedure (which I don't care what the prodocal is I don't know them they will not be with my child alone) My point is NOTHING was wrong with my child! They were trying to charge me for something that need NOT be done. THEY ARE LIARS! THEY ARE FRAUDS! I do not care what your profession is and how educated you feel you are. My son was not screaming, my son was sitting there calmly so get out of your head he was doing anything that made the dentist feel the need to do anything. He never introduced himself he just went into wanting to sedate him. Sedate him and work on him when there is NOTHING to work on. They wanted to make a extra dollar at a child's expense. How do u feel that this is right? It absolutly is not! Never will it be. I was calm but how can you sit at your computer and comment saying my child reacts to my situations when I NEVER seen his xrays he never introduced himself? If I seen the xrays I would have done anything I possibly done to fix the problem. Why wouldn't I? But they refused to show them to me I go somewhere else see his xrays and his teeth are healthy and fine. Where does that make sense to you? They wanted to perform something on my child that was and still is not needed. That is my point.

Update by Brooke A.
Aug 25, 2011 12:21 am EDT

Thanks I'll be taking your advice and flushing down the toilet where it belongs. The complaint wasn't about if I could be in the room or not.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
jenniferNY
, MA
Aug 25, 2011 12:12 am EDT

I just paíd $20.87 for an íPad 2.64GB and my boyfriend loves his Panasoníc Lumíx GF 1 Cámera that we got for $38.79 there arriving tomorrow by UP S.I will never pay such expensive retail príces in stores again. Especially when I also sold a 40 inch LCD T V to my boss for $657 which only cost me $62.81 to buy.
Here is the website we use to get it all from : http://BidsBit.com

ComplaintsBoard
L
5:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western Dental Services billing, service, work done

double billed $671.00, day 8 still waiting for the money to be returned to my bank account, 3 teeth bridge became 7 teeth bridge destroying 2 teeth, temporary crown forgotten, bridge promissed me in two weeks is now 4 or more weeks may be, billed $11, 300.00 $ 2001.00 has been taken from my bank account between 6/17/11 & 6/29/11 My bank account, my mouth/smile/ability to chew taken by Western Dental AGAIN!

Read full review of Western Dental Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
I
6:56 pm EDT

Western Dental Services what truly amazes me is to see that a company like this can still be in business

It does not amaze me what I've read here so far, what truly amazes me is to see that a company like this can still be in business, I've worked at this company for a short period of time and can't imagine seeing myself being a part of such a ripoff 'corporation' their practices, morale and everything else leave a lot to be desired, no ethics, no order, billing and collections is a huge mess in that office, nobody knows what they are doing, don't know how to read accounts, supervisors never take care of problems, it is all a huge scam and the typical politics and clicks, filled with uneducated ex gang members, etc., I'm sure that just about 90% of their so called 'employees' never stepped into a college campus, nor graduated even from high school, it's amazingly toxic and negative being in this nasty environment. I feel for the people who are victims of this ring of idiots and really crooks, as all they do is bill them for something they've already paid for and I still haven't mentioned the huge mess of all the offices, missapplying payments, it happens all day, they apply the wrong payment to another account and so on and so forth, not to mention a so called assistant supervisor told the people on the floor that if the patient has a refund not to let them know and never to discuss any information about their insurance share and what they've paid, I couldn't believe my ears when I heard that, I am desperately looking for another job, with the economy it's the toughest right now, but if you have any questions you can go head and write me, or ask me.

Read full review of Western Dental Services and 1 comment
Hide full review
1 comment
Add a comment
S
S
SheSharp
Anaheim, US
Jan 19, 2012 8:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Please read your email immediately. If you didn't get it. Please respond to me and I will send it again. I sent it via private message on these boards. I also have a gmail.com account under this name.
Sincerely,
SheSharpShoots

ComplaintsBoard
S
2:29 pm EDT

Western Dental Services poor service

I have gone to Midwestern for a couple of years now. They would not do any work in my mouth till I got this deep root and acaling done. After they did that they put together a plan of action. It takes so long to get in for an appt. that it was time for my next cleaning before they finished the work needed done in my mouth. The last and FINAL visit to the Famington Hills office the director look at a back to without even touching it with any equipment and said I neede a root canal. Mind you this was just before the hloidays in 2010. So he sent me to a specialist. Come to find out my back tooth had cracked it cost me $200.00 to see the specialist. Upon a prior visit I told the dentist I see a cavity on my front tooth. His reply was "It's not in the treatment plan. On your next cleaning they will see it." I said you are working in that area. He didn't care. If you don't mind your mouth falling apart waiting for an appt. then this is the place for you. I have never felt like a so unimportant and just a number as I have with this company. I would NEVER recommend it ESPECIALLY if you have Golden Dental for your coverage.

Read full review of Western Dental Services and 1 comment
Hide full review
1 comment
Add a comment
F
F
frrank
Shelby Township, US
Feb 07, 2013 9:52 am EST

They are horrible. It takes over a month to get any appoinment. Had a crown and tootk 4 visuts sapced over 5 months. I could never use the tooth after so much pain. After complaining for a year finaly got a rootcanal. It hurts worse now I am in the ofice right now for an emergency walk in and the say a 3 hour wait. They have horrible attitude no dentistry skills and are un professional! I need a filling anf they schedule the filling 2 months in the future, my wifes cavity rotted her tooth before they gave her a fillib g appointment.

ComplaintsBoard
I
8:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Western Dental Services incorrect pay rate promised

I was am employee at Western Dental in Tracy, Ca. I was hired on Jun 1 2011 and was offered 11.00 per hour. I then resigned my position on Jun 10 2011 due to lack of respect towards employees in the office and proper training for the job I was to perform. Nancy(regional manager) originaly offered me $9.00 an hour for the position, I accepted and then my current employer counte offered them. When I called Jennifer Vermillion on 5-27-11 to deny the offer of $9.00hour, she then called me back after speaking to Nancy and then offered me 11.00 per hour to accept th job offer by Western Dental. I accepted the offer and started on Jun 1 2011. They failed to send me any paperwork reguarding the offer at a higher pay rate, and told me that it was taken care of. On June 15 2011, I showed up to sign for my last check and noticed it was short 0.75 hours of regular pay and that the pay rate was incorrect showin $9.00 per hour. I then brought it to Desirea Martin and she immediatley contacted corporate Payroll, who connected her with HR Dept. She explained the pay ate issue to Jose and he explained he dint receive the paperwork and it was not processed correctly. She told him it ws to be approved and he said it would have to go through the "comp" committee and be approved. I then called Desirea around 4:30pm that same day and she informed me that because her o Nancy didnt file the paperwork correcty that it was denied and I would not receive any pay.

Read full review of Western Dental Services and 1 comment
Update by ImPissedOff25
Jun 16, 2011 8:15 am EDT

That would be *improper training provided and I apologize for typos or letter missing in my typing. I was upset at the time and also my keyboard is brand new and the buttons are hard to push when your a fast typer LOL

Hide full review
1 comment
Add a comment
JuliePooh51265
JuliePooh51265
Lancaster, US
Jun 16, 2011 10:00 pm EDT

When "your" a fast typer? OR When "you're" a fast typer? It's hard to correct someones grammar and spelling when you have trouble with it yourself. :)

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Western Dental Services customer service

Phone numbers

+1 (866) 319-9409 +1 (800) 579-3783 More phone numbers

Website

www.westerndental.com

Most discussed Western Dental Services complaints

Billing
1
(opinions to this review)
Refund
1
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Western Dental Services?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Western Dental Services Customer Service. Initial Western Dental Services complaints should be directed to their team directly. You can find contact details for Western Dental Services above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Western Dental Services. Discuss the issues you have had with Western Dental Services and work with their customer service team to find a resolution.