Western Dental Services

To the reader of this post. I don't care how old this post is (Even years), feel free to reach out to me. I took my daughter in as directed to have 4 teeth pulled from my 8 year old daughter due to having multiple and very painful disabling malocclusion's. This procedure was medically necessary. When my daughter was taken back they put her under the influence of nitrous oxide (Excuse the spelling) and gave her the injection but didn't wait very long before he began the procedure. The dr. Began pulling so hard that my daughter didn't have the strength to resist how hard the dr. Was pulling. Where she cried out in pain. The dentist then looks at me and says, "can I speak to you?" the dentist then let's me exit the room first. I no more than passed the thresh hold when the dentist then says "oh wait" where the dentist then goes back into the room like he has forgotten the chart. Next thing I know, yolanda comes along and says I can't stand there stating that I need to go to the waiting room as she is back me up in this hallway type of area. I then heard my daughter scream but they wouldn't let me back in the room. Evidently, this dentist told my little girl that if she didn't settle down, he was going to give her another shot and/or pull more teeth. My baby girl was terrified and still is.
It has taken me forever to get some of the records. And no, I still don't have them all as they refuse to produce them. The records that I do have are written (Partially) in western dental code. What I wouldn't give to have the opportunity to have a retired or previous western dental employee look at my documents and de-code them for me. Heck, I would even pay good money for that just so that I can fully understand what happened to my little girl.

So, if any of you know a retired and/or previous or even current western dental employee or if you are one of the above. Please seek me out. I have both a gmail.com and a account. Please use my name shesharpshoots for the address portion of the email. If I put my email address in proper format, the computer will block it. So that's shesharpshoots at gmail.com.

If you are a victim, please feel free to contact me so that I can provide you with some guidance on how to get what you need and what to ask for. If nothing else. Make sure you file a formal grievance complaint with western dental corp. I would recommend that you do it online through their website because it will auto reply a email giving you proof that you filed. The authorities can't help you if you don't have a complaint in the system.

I just need answers.

Shesharpshoots

Where to start - how about the over hour wait for my appointment with no reason as to why and then when asked why and when I would get in - I was told just a few more minutes. At this point, my husband who had an appointment was after mine, I called and said come down, I am giving you my appointment so we are not here all day. So, my 10 am appointment for a routine cleaning became his appointment for the same thing and he was called in at 11:20 - this in essence my appointment was almost an hour and a half late. I am sitting there waiting for my husband thinking he is getting his x-rays and cleaning when I get a text from him saying only 15 min more and I get to see the dentist. Silly me - I am thinking his x-rays and cleaning are done. He finally comes out over an hour later (mind you it would only be 15 min to see the dentist) and tells me that he has to come back next week for the cleaning. What? He sat there for over an hour just to get x-ray's. Then when told he'd see the dentist in 15 min it was over 45 min. So, my husband was in their chair for over two hours and all he had done was x-rays and about 20 min with the dentist trying to tell him he needed a crown replaced that did not need replacing, and that he had two cavities that the dentist never did show him on the x-ray. Mind you when he was at the dentist (his original before we moved to Arizona) everything was fine. At this point neither of us are happy - I rescheduled my "cleaning" for the very first appointment on a Sat. so we would not have to wait an hour and a half again for an appointment. I was not happy at all with the service and asked for the officee manager to call me Monday morning. I was told no problem. On Tues. afternoon I called and was told oh she is not here today and has left for CA for a corporate meeting - never did tell me why she did not call me on Monday. I then proceed to call the corporate officee to voice my concerns. They tell me that they have had complaints because of the wait times and lack of communication with patients and was not surprised. She in turned called the Glendale, AZ officee and told them that they were to make sure that both my husband and I were in and out on time for our appointments and all that was to be done was a cleaning. So - here we are - my husband has an appointment today to do his cleaning. He gets a message telling him that he has to come in early to do a "service-plan" and his cleaning would cost him $180 because they only do deep cleanings and his insurance does not pay for deep cleanings. I call them back and ask to talk to the officee manager (she left the mess). I explain that I am not happy, we are not paying $180, and there will be no "service plan" - I get hung up because I am told that I am not talking nice. Really - I call back - I tell the person on the phone that I want to speak to the office manager again - she tells me that the office manager wants me to come in and discuss this with her. I tell the receptionist that I am sorry if I sound angry with you it is not your fault but you do not want me in your office right now as your patience probably do not want to hear what I have to say. Imagine my surprise when the officee manager gets on the phone and tells me that I just threatened her employee, mumbles something and hangs up on me. Also, keep in mind not only did I tell them but, corporate told them that they needed to call me not my husband as he is very hard to reach and I can get ahold of him and have him call them if necessary - and they keep calling him not me and he cannot return calls or answer his phone while he is working. In addition - their reception area is awful and not very inviting.

It took 2 years to file with my secondary insurance. When they did file, they put the wrong years of service. Six months later I am still asking them to refile with the insurance. Corporate billing kept calling for payment, I would explain and they said they would audit the account. Nobody would every get back to me. I have had at least 5 different people state they would audit the account and still no response from anybody. I have sent letters to the CEO's but no response from them either. I have also filed with the BBB. There is no communication between the local office, corporate billing and customer relations. BAD BUSINESS MODEL.

Since 9/22/11 two women working in what they call the "legal" department at Western Dental Corporate had me convinced that they were both attorneys when in fact they are not. They (Natalie Perez & Sushma Corbin) claim to have written the financial contract that everyone signs when credit is extended. Furthermore, they used their posed positions and titles as attorneys to extort an illegal amount of money from me all with the intention of continuing and covering up fraudulent activities.

I believe that this tactic is also used to cause one to loose out on their Statue of Limitations to seek relief. Therefore, Do Not waste Your Time TRYING TO NEGOTIATEWITH THEM. BECAUSE THEY WILL MAKE YOU BELIEVE THAT THEY ARE GOING TO INVESTIGATE BUT THEY WILL KEEP PUTTING YOU OFF UNTIL YOU HAVE NO RECOURSE left.

Western Dental, gave me a full mouth of xrays, and a treatment plan. I paid the $490.00 to begin, on my first appointment I was to have a deep cleaning, they finished one half of my mouth, and sent me home. I suffered tremendous pain that day and for two weeks after, I had to go to the emergency room for help. I never went back, I decided the $490.00 was it, and they would never see me again. Now they are trying to chanrge me $1160.00 for 1/2 mouth of deep cleaning and xrays. stating that I have to fulfil my contract. This is crazy and unjust. Western Dental is a joke, I guess I should go back and let them kill me off, because I almost died from 1/2 mouth cleaning and now they continue to call everyday including EASTER SUNDAY constantly telling me to pay up or they will take legal actions. I am warning everyone STAY AWAY from the credit dentist, you go to WD and you could die from their treatment or be harrassed to death for their plan payment if you don't finish letting them kill you.

Hi my name is Joey, I am an associate for a law office who is trying to hear peoples stories about how they were charge or quoted a sum amount for work that was claimed unnecessary by another creditable source.

If you or someone you know has experienced this, then please let me know via reply or private message by submitting a brief summery of your story and by whom you got your second opinion from that opposed Western Dentals serves.

Thank you.

Omg! After three hours I am still waiting for them to c my child! Not only did they mess up his ins information and chart information they made him an app for something else. I'm back in the waiting room and staff are getting mad at each other, rolling their eyes, and complain about how ridiculous their work place is! Then u have staff arguing with each other in front of patients! This place is unorganized and ghetto to the fullest! No one knows what their doing! My poor child needs work done so O hope at least the specialists knows what she's doing! After today I am looking for another dentist!

About 5 years ago I had to go to Western Dental for a cleaning and fillings. They used a metal dremmel tool to clean my teeth, then told me I needed 12 Fillings and a root canal. They did some of the fillings that day. I could not eat for 2 weeks! I never went back for the rest of the work. A year ago one of the fillings fell out leaving me with a severely infected tooth that had to be pulled. Now another filling fell out last week! Using a dremmel tool on my teeth ground off all the enamel leaving me with life long dental problems.

After 2 months of harassing phone calls from Western Dental debt collection, filing complaints with FTC, BBB, Do Not Call and Cal Att Gen office I am beyond frustrated with these idiots! So someone used my phone number as an emergency contact when they went to WDS and of course WDS began calling me when they could not reach that person. I told WDS that they had reached a message number and asked them to remove my phone number from their auto-dialer. The third call I finally said I was filing complaints with the state and federal agencies, I sent emails to the corp office with copies of the complaints. You would think this would solve the problem, but not at all. They called, sent emails and a letter telling me that I needed to verify appointment history, place of appointment and sign a patient release form. I sent an email saying that I was not and had never been a patient, that I was not going to contact the person they were trying to reach and ask them about their medical history. So they answered my complaints by saying that they could not resolve the complaints until I signed a patient release. If I were a suspicious sort (which I am) I would think that this is their latest scam to avoid penalties from complaints.

This dental office charge too high, bill insurance with much higher amount and
Advice patient different amount, I had to agree to pay $500, but they end up ask me to
Pay $1800 and never explain to me and tricked me to sign the contract, and they only
Did simple service that not even worth of $2500... I will never ever go back!

Because i didnt have dental insurance and I am on social security, I had to find a company that would allow payments i was told it was 15 percent down and monthly payments with no interest. The bill totaled about $3500 and I was required to pay $1250 ( which was more than 15%, They came in with paper work after I was already under treatment and was told to sign these forms...which I could read and wasnt given a chance to get my glasses...so regretfully I signed. I had 7 extractions and a full set of dentures. The dentures fit crooked...the lower are very loose (even after a so called re alignment.) Please if anyone is considering a dentist do not go to western dental. They overcharge and the workmanship is shoddy.

I made my payment on 3/29/11, Western dental is chasing me to make the payment again and I already spoke to lots of people I went to the office with my bank statements, I spoke to Carlos Robles * manager * he supposed to call me back since 9/15 and I been calling him. He never reply or answers my phone calls. NO ONE IS HELPING ME TO resolve this matter... so Upsetting .. this is unacceptable.