Complaint [protected] - I lost my Job back in 2009 - when I lost it I called all my creditors and worked out payment arrangement with all of them. If I had known that I had a Orthodontist Bill w/ Western Dental I would have paid that first as I still have the braces in my MOUTH. I called Gabby who is the Customer Relations rep and she was like sorry nothing she can do. I attempted to explain to her what happened. still nothing. When I signed that contract I had been in the chair for over 3 hours getting work done and was all drugged up so did i read the contract in detail no, who would have after being in a dentist chair for over 3 hours. Now I have these braces in my mouth and they are shifting and the bands are breaking and there is nothing I can do cause I do not have $1650.00 dollars to pay all at once. I wish I had never went to Western Dental Ever. The service was great but the billing and collections department definitely make you feel like a number! I want to know if anyone else has had this problem I would like to start a class action lawsuit. This is not right and they have shown no compassion at all. Please contact me if anyone else has had this same issue in order for us to band together. I have a attorney and will pursue this even if I loose because I want everyone in the America to know about this uncompassionate company! Never Ever Go to Westen Dental if you have dental Insurance or not!
Two of my children have been patients of WD for 4 mos. I have made payments on time each mo. for both thier...
I, read, enough.I, went, in, for, a, checkup, very, tiny, chip, on, edge, of, filling, , came, out, with, fracture, tooth.X-raysfault, ruff.rude, and, rushed, out...I, believe, all, these, complaints.I, guess, i, ll, end, up, paying.dont, think, so.Denniandjj
I went to the dental office they said i didnt owe them any money and I didnt sign any thing saying I would...
I don't usually have a problem with dentists but this guy was brutal. I didn't give him a chance to pull the...
I do not recommend any western dental offices, especially for root canals! i got a bad infection from their inexperienced doctors. Furthermore, they still come after you and want you to pay for the procedure that was already done, if they did it correctly or not. I shouldnt have to pay for the procedure that was done, the doctor should be experienced enough to know that whether a root canal is done correctly or still needs work. Just because they allow monthly payments, please do consider another dental office and speak of your financial situation, it will save you money, time, and a lot of heartache!
Western Dental is like a bad auto mechanic. Once they get you in there they try to get as much money out of you and your insurance as possible. I went in for a routine cleaning. My teeth are in excellent condition - I haven't had a cavity in nearly two decades. They performed more x-rays than I have ever had done in my life, then they said I need braces (even though I'm in my 40's!) and sent over an orthodontist to do an examination, and then they decided the I needed a "special" cleaning. The routine cleaning that I went in for would have cost me nothing with my insurance. The full mouth debridement cleaning they decided I needed, which was no different than any I've had before, was $54 - just for my coinsurance portion! They're a TOTAL rip off. Beware!
I cannot believe the horrible service, quality and billing of this company!!! I am so frustrated. I got a tooth pulled and the dentist was so inept he hurt me badly then I got dry socket and pain for days. I called them and they were vague about what to do and finally I went back in the office and the other dentist was appalled at the state my mouth was in. He gave me penicillin and pain killers. Then I have had trouble with their billing department. I called a few months ago wanting to lower my payment by $25 and they agreed. THEN I get assessed for late fees because it was "never entered into the computer". They assured me that it would all be fixed and not to worry. The next week I got a collection call because they said my account was short $25 and I was assessed a late fee! I spent a lot of time on the phone ONCE AGAIN to get it straightened out and the fellow assured me that it was done. Then I kept getting more collection calls and my bills had late fees on TOP of late fees. If you don't pay the first late fee, then you get additional late fees on that late fee!!! UNBELIEVABLE!! That was 5 months ago and they still don't have it fixed! I will NEVER darken their door again, and I warn all who are considering their services... DON"T!!! You are in for hell. They are inept, unprofessional, unorganized and have STUPID people working for them who don't know how to do their jobs!!!
So far Western Dental has ruined my life, and am not sure they even know how to fix their kindergarten skills. I went to Western Dental because that was the insurance my company provided. I knew I needed my teeth pulled and dentures. I made an appointment in July of 09, The Office staff and dentist were very nice at first, After a long discussion with the dentist after xrays, I felt that the dentist knew all of my worst fears about the procedure and the look and feel of my new dentures. I arrived a few days later at Western Dental to have my teeth extracted. I went home that day no real problems. Stitches in mouth I began to feel like teeth are trying to grow back in. I go back to the dentist a few days later to find out the dentist has to take out all my stitches and open up my gums again and cut out whatever. The dentist sews me back up, and I go home again. I did not immediately have my dentures put in my mouth. A few weeks later I went back to Western Dental to recieve my new dentures. Oh my God I looked like buckey beaver, I freaked out. Never going through anything like this, the dentist assured me these teeth looked and fit great. The dentist assured me they would mould into place. Not knowing what I was in for, I knew he must be right. NOT SO!!! Immediately and for weeks my relatives told me to get back to that dentist and give me some dentures that look like teeth. Not teeth that look like dentures . I rescheduled an appointment and told the dentist I was very unhappy with the look and feel of these dentures. He was rude and assured me these teeth were right for me. After much of his finger in my face He agreed to make me another set. I went without teeth for 4 weeks. He kept those dentures. Then on my next appointment for my second set of dentures I just freaked out they were so different and felt absolutely horrible. The dentist asked me to please wear them for awhile so I could get use to them. I said ok. Them I got in my car and looked in my rear view mirror and looked closely at my teeth. One front tooth was longer than the other. I got a bad feeling. I marched right back in there and made him shave it to match the other one, they looked too short to me. I went ahead and wore them for months along with a tube of denture glue a week. Finally I went back again to the dentist crying and telling him this is not the way it was suppose to be. Ok now he tells me I need $12, 000.00 worth of implants to keep my teeth in place. I'm not going to go into detail about the long conversation however after much b.s. he agreed to make me another set and have the denture technician that makes the dentures present at my next fitting so if there are any changes to be made in the mold it can be done then. I come back to my next appointment and the denture technician just happens to call in sick that day. The dentist assures me I will be happy with these teeth. Well i'ts been a round 6 months and these teeth are different from the other two sets, and they don't fit either. I called their main office to complain and was told there was no one I could talk to, I was instructed to write a formal complaint letter and send it to their P>O> Box in Orange Calif. ATT. Patient Relations. I was told a special board would read my complaint and get back to me in 30 days. I wrote my letter amd sent it. Forty five days later I called them back and asked why they have not responded to my complaint. The lady said she never recieved my letter and that she would know about the letter cause she is the only one in the office. I told her I knew she got the letter and she probably disposed of it . Too bad I didn'tsend it receipt requested. I know she got it. Then I hurt my back and got behind on my payments and tried to make other arrangements with them . What a bunch of nasty, pushy, smart ellic dweebs. Finally I call the collection manager, Explain the nasty treatment I have recieved from his crony assistants and I would like to make payment arrangements I can afford. He said since I have never been late on a payment in a year I could give $105.00 now and $105.00 in two weeks and he would write a new contract at $90.00 a month. I agreed. Then he wanted my debit card number and wanted to be able to pull the money out every month. I said call me back in 20 minutes. He reluctantly agreed. I called my bank and my bank cautioned me against it because of the mistrust . If I gave them my debit number they could take more than we agreed on. So I told the collections manager that my bank cautioned me against this . ahe got so mad and called me a liar and that no bank would ever tell a customer that. I told him I would have my bank call him. No he just wanted to sling his smart ellic mouth around. I did tell him I would send him a money order immediately in the amount we agreed uponand, another to follow 2 weeks later and then he could send me the new contract and I would send him a money order every month until paid. No way he said and threatened to report me so my credit would be damaged, and hung up. Now I will be talking to every official avenue. Thats my right
I had a cavity filled, they shaved off my good tooth so my mouth can close. He was in a rush and was real rough. My perfectly good tooth was ok and he shaved it off, after that I had sensitivity until a couple months later I started to get really bad pains in the good tooth. I couldnt sleep and I was in real bad pain. I didnt want to go to Western Dental again because of that incident but I talked to a Customer Service Representative and he assured me everything was going to be okay. So i went in as an emergency and they took xrays, then switched me people about 4 or five times, by the time I got to the person which was going to fix my tooth, he knew nothing about me and what was wrong, all he had was an xray. He didnt ask me anay questions just went to work. He finished my tooth about two hours later and my mouth was numb. He also did a supposibly called "cleaning" where he was real rough with my teeth and even cut my gums a couple times. I was in pain, but thought it would go away in a few hours, so I went home, fell asleep for about two hours. I woke up and was in pain, it felt worse then before I went there, my teeth felt very sensitive and I couldnt even and still canat open my jaw. It very very soar. And only far a cavity. I felt like they are very unprofessional, they hurt my mouth and I came out worse then when I went in there. I would like to sue them or get a refund and never go to them again. I would like everyone to know not to go to Western Dental because they are very bad.
Had teeth pulled, their dentures never fit once. They want more money to correct their mistake. Try living with no teeth, i`m allmost postal!!! I strongly recomend you go to a vetrinarian before going here!!! Will cost 4 times as much to correct what these animals have done. Please save yourself some greef, don`t go to western dental, take a look at these reports, it is beyond me why they are allowed to continue to remain, where is the ama!!! This has truely been a nightmare, that I would like to spare anyone else!!! Don`t go their, you`ve been warned!
Went to Western Dental Yuba City, CA.today for appointments at 2:30 and 3:00 for my children. Asked not to have children in rooms alone with Dr.s (girls) the assistant took my 11yr old in the room anyway.
Also, after 3 1/2 hours we were finally see. When I complained to the Manager (Kevin Evers) he was rude, "ready for a fight" and said "If you dont like the way we do things here, you can find another Dr." He also said because of HEPA laws I would not be able to sit in the room while the Dr. did his procedure.
Both times today, (and EVERY OTHER VISIT BEFORE)I was invited to sit in the room with my childern at the time of service.
I received some of the worst customer service EVER !!! It started out right away, the billing agent "Lisa" had an attitude from the first words exchanged . I had an appt. at 4:45 and got there at 4:15 to do paperwork . I waited till 5:15 before I asked why it was taking so long and they said another 10 min. at 5:30 I asked for my new patient info forms I filled out and the billing agent stated to me that I would have to fill them out again anyways . That right there is "A PATIENT CONFIDENTIALITY " issue . She denied me the right to take my personal info .
I can't believe it was as BAD as it was !!! I read several complaints and issues with the customer service, BUT I gave them the benefit of the doubt . " BOY WAS I SADLY MISTAKEN "...I wasted 2 hrs of my time and didn't accomplish anything except be treated BAD !!!
Watch out for their questionable billing practices.
I recieved my statement showing a balance of $85 owed on the account.Western dental cashed the check then claimed they never recieved and immediatly sent the account to collections. My bank canceled the check and reissued it, western dental then show account paid. 4 days later they claim the ck bounced ( bank says no it didn't). So they are trying to recash the first ck for a paid off account and want to charge late fees and bad ck fees to boot!!! Called to complain and by the end of the call my paid in full account shows a balance of $326. the claim my insuance did pay everthing. So after 5 month you decide they didnt pay but never once told the customer!.
Western Dental another bad company
Western Dental made my two sons spend two hours in the lobby and one hour in the dental chair. I was waiting for them in the lobby. I asked to the receptionist for my sons and she said my sons will be out in fifteen minutes. After forty minutes my sons were still inside, I decide to get in and look for my sons and they had not got even the dental service they were waiting for. And also they charge to my insurance and myself for the service no received. I canceled my personal check and they charged me overdraft.
I feel I was totally ripped off by Western Dental. My son had 2 wisdom teeth coming in and was in a great deal of pain. I am unemployed and uninsured so was calling around to see who had the best pricing. I could only get estimates, and Western Dental gave me a low end estimate of $159 for a simple extraction and $286 at the high end (if a surgical extraction was needed). I also mentioned that my son was working part time and we'd like to have the teeth removed on his day off. I was told - no problem so I scheduled an appointment for the x-rays, under the impression I could set the appt for the extraction on the next day (his day off).
After having the x-rays, I am told the price would be $191 for the simple extraction (not $159) and $386 for the surgical extraction (not the $286). I was also told that the oral surgeon is only there 2x a month - and this was his day. Having spent $99 for the exam, and facing having to wait 2+ weeks for the surgeon to return, I felt I had no other option other than to agree to their greatly inflated price.
I have called no less than 5 different phone numbers, only to be hung up on several times, left multiple voice messages that never get returned, and endured repeated statements that Western Dental does not make adjustments; I have repeatedly been told that I am at fault for accepting the pricing and having the work done; that I had the option to not accept the quote (and walk away with only a $99 loss).
I understand an estimate is an estimate, but common sense dictates that the estimate be somewhat in the ballpark of the actual cost. The estimate I was given was more than 40% lower than the actual quote. I feel I was backed into a corner and had no choice - make my son suffer or pay their extorted rates.
I will never go back to this place and will advise everyone I know to never do business with this institution.
I made received part of my treatment at one office, then transferred to another office-- they raised the price at the second office.OK not a BIG deal.
My monthly bill payment straight from my bank, everything is fine. The month everything should be finished I received a collection letter from the account at the first office for more than the full amount.
While trying to straighten out a misunderstanding I made 4 extra payments to keep anything from accidentally going to my credit.
After waiting and receiving more letters and they dont know what they are doing, I requested THEIR records. I found the difference. They had received all of my payments but since it went to the second office and they kept it to the side, they did not transfer it to the first office. OK still not a BIG deal.
They transferred part, but the rest they could not transfer. So. I paid the first account with MORE of my own money.
NOW I am still waiting for a refund which is in process...
I am still receiving collection letters for the wrong amount...
and I am being charged late fees on an account with a 0 balance.
UGH I am getting really tired of working for them and loaning them money without interest, not to mention the concern of anything going to harm my credit.
Western Dental in Bellflower is the worst dental experience I have ever had! I have been going to this office...
In 2007 or 2008, the first time I went to Western Dental, the dentist gave the dental assistant a tool and the dental assistant used the tool and left chips in my front upper right tooth.
The unnecessary dental work are the upper middle teeth, which a female dentist saw shadows in the teeth and stated they needed to be filled. She filled them and now I feel pain in them when I eat certain foods.
Worst of all was the dental work again in 2008 when four (4) filling were done on my middle bottom teeth in one day. They were hastily done, and in 2008 I began to chew filling that were slipping off of those teeth.
Cavities quickly ravaged those teeth and turned them black ugly. Now three of those teeth have broken off at the gum level. The last of these have another black ugly cavity.
I need dental work immediately and I am in constant pain. Western Dental has truly done me a disservice to many including me.
I feel that there entire system needs to be revamped or close. Dentist come and go like a revolving door. The California Dental Board really needs to scrutinize thoroughly.
My teeth need to be fixed, I am disabled. It is going to cost a lot of money. The estimate I have is $8, 000 for my total mouth to be fixed
Western Dental is the worst experience I have ever had. They are rip offs and have the worst dentists.The first time i went there I spent about 30 min. getting my X-rays done because the stupid lady forgot how to do X-rays.After that she led me to this "room" which had no privacy as well did the others.Then the dentist came and started putting sealents on my teeth and had to stop in the middle of my treatment to go attend another patient.I stayed there having to spit for about 15 min. after they came back when the dentist's assistant started sucking out all they wet stuff with a tube they were both paying little attention and the assistant started pulling my cheek with the little tube, as well the doctor was applying to much pain with a metal tool.After they were done they led me outside without telling me if I had to wait a certain number of time to eat.The next day I had an appointment for orthodontics and I waited while my mother and my sister were already called in I waited for an hour.They finally called me in and said they had to speak with my mother so I waited till my mom came out and we went in all so they could tell me that the Dent-cal didn't approve the braces that i needed.While I was surprised to hear that after I heard almost all the other kids in there got their braces approved by denti-cal.I really dislike Western Dental and I will never do there again.