The complaint has been investigated and
resolved to the customer's satisfactionResolved Western Dental — billing
resolved to the customer's satisfaction
Western Dental is the shadiest most unprofessional company I've ever dealt with. Feb. 2011 I was offered a "discount" if I sent in $1250, said they would close my account. Now I'm getting billed $1065. I called and a rep said "there was never a discount applied". Second time I called "need to audit account", I left a message with Supervisor CARLOS ROBLES at least 3 times, he never called me. Third time I called rep said the request for auditing was never done, she would ask for it. Fourth time I called they said I needed to go to my local office in Hawthorne, CA. Went to local office, manager was very nice & said I had to call corporate office. Fourth time calling corporate office and the rep said they mixed my daughters chart with my son, $1250 was added to wrong chart. Fifth time I called again no audit info yet. This has been going on for 1 year!! Now if I don't give a payment they will not continue with my son's braces and I'm getting automatic calls that I need to call back about my "bill". MY RECCOMEDATION, GO WITH ANOTHER DENTIST OFFICE. THEY MAKE IT SOUND LIKE THEY'RE HELPING YOU TO GET YOU HOOKED IN AND THEN THEY JUST TREAT YOU LIKE CRAP!!