Wesbank — wesbank bills for insurance on vehicle already insured
On Friday 23 April 2010 I received a letter from Wesbank adjusting my premium as my vehicle which is financed through them was according to Wesbank not insured. When contacting Wesbank and being put through to various people I was told that letters were previously sent to me to send them proof of insurance (these letters were not received by me). Why could wesbank not bother to contact me telefonically or even contact the insurance company to confirm before deciding to increase my debit order. 2. After speaking to numerous people on Monday 26 April 2010, the last person said they would contact the insurance and confirm that this vehicle was still insured and let me have the name of the person who informed them that my insurance policy was cancelled - needless to say this has not happened. Not even a call to let me know that this matter has been sorted out. Is this the type of client service Wesbank wants to be known for? Every company is going green but wesbank is sending out numerous letters which could have been one telephone call. The insurance policy which I took when I purchased the vehicle of which details were given to Wesbank is still valid.