The complaint has been investigated and
resolved to the customer's satisfactionResolved Wells Fargo Short Sale — short sale
resolved to the customer's satisfaction
I applied for a short sale on October 6, 2009. I told the loss mitigation department that I did not want to go behind on my house payment in order to recieve help on selling my home. They told me that was fine and they would help me. I sent in all the required paperwork to the short sale department and recieved a phone call from the short sale department two weeks later informing me that my short sale application had been approved and they just needed to accept an offer.
I had six offers on my home, and called Wells Fargo once we had recieved the last offer to see how much longer it would be until we were able to close. They told me and my realtor it would be 25 days and we would be able to close. I called the first week of November to check on how the acceptance of one of the offers was going and was informed that my application was in the process of being closed because I was not 31 days delinquent on my house payment. When I called to ask a supervisor why I had not been informed that in order for you to get a short sale you must be 31 days delinquent. I was told that it was a miscommunication between me and the representative that spoke to me and my realtor. I understand that the invester has their guidelines to obey, but when I am told that I am approved for a short sale by every person that I spoke to and the entire time they were supposed to have told me that in order for a short sale you must be 31 days delinquent. I am truly upset that it is okay for Wells Fargo to give wrong information to a loyal and paying customer.
In the middle of November I requested to have my escrow account closed because it is not required on my loan, I was told I met all the guidelines and that I could closed the account. I was trying to make my home more affordable since I pay $400 a month into my escrow. Three weeks later I recieved a letter from Wells Fargo stating that I could not close my escrow account because my loan to value ratio was more than 80%. When I called to tell them that I had been told by two people that I could close the account. The supervisor that I spoke to said that I had applied for a loan modification and Wells Fargo had performed an appraisal. I informed her that I had applied for a short sale and that they had done a BPO not an appriasal; they are two completely different things. She said that since I had done that I was not elgible to close the account.
I have been continuously lied to by Wells Fargo since October! I think that every person who works in the call centers of Wells Fargo need to be trained again and if they do not know the answer to the callers question, they need to tell the customer that instead of telling them what they want to hear. I have lost three buyers on my home and have been trying to sell my home for a year! I am reapplying for the short sale this month and if I am lied to again, I will sue!! I know that I am not the only person that Wells Fargo is doing this to and I hope that something is done about them doing this to people. It is a hard time to sell your home and it is stressful enough just dealing with selling a home, but it is even worse when you are lied to and have everything riding on a short sale or loan modification.