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4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Newest Wells Fargo reviews & complaints

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1:39 pm EST
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Wells Fargo Online banking

I was not able to login to my account for 4 hrs. Finally, I was told to go to a Wells Fargo office for help; I did and after two hrs received no help. The office manager, Erica Anger, said she could not help. I called [protected] and talked with Kimberly who connected me with her supervisor, Gloria, who connected me to a customer service who was unable to assist me. What a catch-22! No customer should have to go through this.

Desired outcome: I want to login so that I can conduct personal business to close out my account because of unacceptable customer service by any standard

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12:22 pm EST
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Wells Fargo Terms of covid relief, false claims of unpaid payments, lack of proper communication

I am writing today in one last effort to keep Wells Fargo as our mortgage company. I am also considering consulting an attorney. I have had our home mortgaged with WF since 2001. Last March (2020) I was laid off due to COVID and was offered relief through WF. I was informed that the payments would be deferred while I was laid off and added to the back of my loan. While waiting to return to work, I was sent loan information that I never agreed to and was told that I had 30 days from the date of the loan to have a notary seal. The notary was to call me, after many days of not hearing back, I contacted WF and they provided me with the notary. No one returned my call. I went to my own notary and sent the information back to WF having no idea what we signed. After being called back to work in June, I made a double payment the first week to avoid being behind on any payments. This was recommended by WF. As far as I knew everything was fine with the terms of my loan and my payments were being withdrawn weekly. On Wednesday, 1/20/21 I received my first call from WF explaining that my mortgage payment was going to be late if I didn't make a payment right then and there. I asked how it was late considering it was an auto withdrawal. The associate said I missed a payment in November 2020, I asked how considering it is an auto withdrawal. He was unsure and said he needed to research. I asked him why no one contacted me and he said they did in October and that was the month I actually missed a payment. I said I never had a voicemail, letter or an email stating this. He said WF does not leave messages. I asked him to send my payment history. It was never sent. My husband called WF that evening to try and figure this out. Again, we were told they could not explain it and gave us a supervisor (I have her information if needed). She said that we did not miss a payment in November or October but actually in June. My husband asked how that was possible and she said we never made a double payment when we started our loan again after I was laid off. He provided banking numbers to the associate and she said she could see that payment but did not have an explanation other than the payment posted "in the wrong place". She said she would research and call us back. I am still waiting for her to call back. Yesterday, Monday 1/25/21 I received a phone call from a man who mentioned he was with the Executive Offices nearly 10 times. Honestly, I can give a hoot about his location. I explained all of this to him and his response was I should never have signed the loan that needed notarized but understood I had to in order to keep our home. He also said that the payment I missed was actually from April 2020 (this was during the time I was not paying due to COVID relief). I also told him I thought we were being scammed as no one has provided any proof yet that I missed a payment, he said he send a print out of the past 24 months of my payment history. I still have not received this. My complaint is this, how is it that I missed a payment not in October, but November, but no it was June, but wait we actually meant April? There is 0 consistency with this story. I can provide all of my payments that were made, however, WF cannot provide me with the payments they received. Also, if this is WF's idea of COVID relief in a time where I lost my job unexpectedly, that is Corporate America at its finest and the very reason I am seeking a local bank to take over my mortgage verses a corporate bank. Lastly, not one person has followed up on their end with any of the information that was promised.

Desired outcome: Someone that can actually rectify this situation.

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10:59 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo Refi of home mortgage.

We have been customers of Wells Fargo for several years. You hold the mortgage on our home. In Sept., 2020 we requested a refinance for a much lower rate. As of this date Jan.23, 2021, we are still waiting.(5 months). The list of holdups (or excuses)is very long. It starts with we were mistakenly cancelled. From then on it has been one thing at a time after another. The latest is blaming BB&T(Truist) for a wrong number on a subordination request. We complain up and down the line of management. There is a flurry of activity, then silence. Bottom line, we still are waiting. We are senior citizens and every dollar is very important. I write this in desperation. I am sure there will be a flurry of activity-finger pointing-but nothing finalized. We are still paying the higher rates. We are very disappointed in the lack of service. FYI our children went to competitors and completed the process in about 30 days.
Thank you,
Ronald L. Downing
6604 Cove Point Drive
Wilmington, NC 28409

Desired outcome: Refinance quickly completed and compensation for the lengthy time payments it has cost us.

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At this time, it is strictly private.

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2:48 am EDT

Wells Fargo Checking account

The list is pretty long so I'm going to mention a problem with money disappearing out of my account, just yesterday this happened!
I'm reporting it to the FTC also

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7:50 pm EST
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Wells Fargo Deposit hold outside of policy failed to notify upon deposit

I have multiple accounts with Wells Fargo Bank. I made a mobile deposit into the wrong account. The email sent said the check will be available the next day. Later on I noticed the check wasn't pending and I discovered that it was deposited into my daughter's minor account which may. I contacted Wells Fargo before the end of the day to let them know and see if they can change it. They told me they couldn't change it and I will have to see if it returns. They failed to notify me on the call they were putting a hold on it. The check was paid two days after. They have a 10 day hold on the check and their online policy says up to 7 days. I offered to have them call and verify the check has been paid but they refused to call. I now want to be refunded the cost of delay since their hold has cost us interest and delays in payments. I have been on vacation and not in town to collect and deposit other checks to cover their delay in releasing funds which has cost me even more because it has forced me to use credit cards. Wells Fargo has inconsistent deposit procedures that doesn't align with their policy. Deposit delays hurts the customer and benefits the banks cash reserves at the cost of my pocketbook.

Desired outcome: Remove hold and credit interest and fees

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10:01 am EST

Wells Fargo NSF Fees

To Whom it May Concern:

My husband is a United States Army Veteran and is disabled 100%. As he can no longer be employed and is dependent upon me for his care, the only income we receive for our family is from his disability benefits. Living on a fixed income is trying at times, but we still try to make it work. From time to time, our account will be overdrawn, but we are not flippant spenders and spend a majority of his benefits paying for life's necessities such as housing, gas, power, groceries and school supplies for our children, since they are being homeschooled. When I checked our account this morning, I was heartsick at seeing that once again we have been charged excessive NSF charges for some transactions that were made. I pulled up our monthly account statements for the past 12 months and was shocked to see that we have paid 68 NSF charges with a total of $2, 380.00, that is roughly $200 a month that we have not had to pay for groceries for our family because it was taken from our account. We have been loyal customers of yours for many years and would like to continue to be. I am sending this email begging for us to receive our money back to our account. The return of this money, at this point in our lives, would be such a great act of kindness as my husband is so very injured that his quality of life at this point is not very high, as I have to assist him with daily functions such as getting dressed and getting him in and out of the tub.

Thank you for taking the time to read through my email and assist us with our humble request.

Sincerely,

Katiey Swaim 

Desired outcome: Return on our money taken as 68 NSF fees

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Angela Kimble
Winter Haven, Florida, US
Jun 25, 2021 1:40 pm EDT

I would run far away from wellsfargo, I wouldnt recommend this bank to my worst enemy .I spoke with an manger about my account and they explain to me that what my bank statements shows something differently than what they see, So basically there is no need to go bye my bank statements because its wrong because they see something different from what i see .so basically they can just charge whatever they want and justify it by you not see what they see, this bank is a ripoff .

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5:15 am EST
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Wells Fargo BiWeekly Payments

I am very upset that you don't apply all my payments to my balance. If I make a bi-weekly payment, why isn't that amount applied to my balance? You are still getting your full amount each month. This is fraud. My full payment was received at the first of the month. Then I paid you an additional amount by the 15th that was half my payment. Apply it.

Desired outcome: Apply my payments as received

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4:59 am EST

Wells Fargo Racism customer service

I went in to get a temporary card, after making a deposite, I was told need to make an appointment previous day I got a hold of someone at the desk and she helped me right away, so I figured I will do the same ithe same lady from previously wasnt there, so I approached a new gal, she said she is waiting for her appointment if they dont show in 5 minutes she will help I sat there waiting the woman from behind the counter came out glanced at me so I said yes I am waiting to be helped by that gal, right away she went to her chewing her up for trying to help me, so she come back up and says sorry I wont be able to help you without appointment you have to leave I said why, she says I have to wait another 10 min for my appt I said fine I wait another 10 minutes, then she says I have to go outside and leave I came back saying ok igo outside and wait, I am thinking corona virus, meanwhile I notice a guy being available so I ask him he say the same thing appointment and he has to wait another 10 minutes for his appointment I go outside wiait 10 minutes come back in they are both available when I ask for help again they tell me no. Right away I asked for manager from the greeter, the guy tries to block the greeter and wont let her get to the manager I asked her firmly again so she went and got the manager,. Ofcoarse the manager took care of me with an apology I said want to file a complaint and she had me believe that a complaint was written up and herself was in the complaint, first thing she askes, how long have you been waiting and do you feel you were discriminated. Honestly that didnt even entered my mind I just thought they were uneducated and retarted. What a day!

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2:16 pm EST

Wells Fargo Racism

Good morning, I needed to visit a wells Fargo bank in order to grab a temporary card, I was met by a employee of Asian decent outside that asked me what I was coming in for, I told him a temporary bank card, he replied coldly that I would need a appointment to do that. I replied that I had fraud done on my account and that I really need to access my account, meanwhile at least 3-4 nonchalantly people walk past this man into the bank and he doesn't even try to stop them making me feel that he is just giving me a hard time because of how I look. I really need to gain access to my account because the last two days I could not with new year's and sunday and now when I come to the bank I get treated unfairly, I need to pay my rent and I am being held back because he is making me feel like I'm not accepted. This sucks wells Fargo, will definitely consider highly transferring to another banking institution, have a great day!

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5:34 pm EST

Wells Fargo Title I haven't received my title

hi my name is stanley edward holand and i have not the coply of my title #R245184 you can contack me #[protected] and address 1205 jeanie ct ftwashing md 20744

Desired outcome: yes

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1:57 pm EST

Wells Fargo Worst customer service

This morning I came to Wells Fargo bank branch at Phoenixville location near to the Redner Market, for deposit my check around 11:30AM
I did not see any sign outside warning just drive - through service. When I walked into the bank, Two banker stand inside the counter said : we just take window Service.. Ok. I walked out to the window for made deposit! Jesica? The banker service said no and request me drive car to coming to deposit, because COVID? I had a Mask and she sat inside the window, I was very cold that time and said please help me, my car park to far.. She still not agreed except my deposit check!
1/ If I have no car... what happen? Wells Fargo not except my deposit? Even I am Wells Fargo customer up 15 year? Because not everyone can driving or have own a car.
2/ I am almost 60 year old. I walked in the cold weather... She did not mind, not respect client,
She like an ínensitivity person.. Just take my check deposit but she try made me getting trouble...
3/ I knew this location very sensitive with the working poor.. So sorry said that. Because they made me feeling so.
I hope they will be improve fair for everyone..
Keep eyes and help people to make easy and feeling happy than made them hard to doing something at the Banks.
Thanks you and Have a wonderful day
Best Regards
Cindy

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6:20 pm EST
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Wells Fargo Auto loan

I have had an auto loan with wells fargo since february 2020, and have paid it on time every month. In april they quit reporting to credit bureaus... The bureaus all say "pay as promised" but there has been no decrease in the amount of debt. Which keeps my score lower. My account number is [protected]. I have filed a complaint with experian, but they came back with the "pay as promised" and when I told them about the balance, they said, "oh, check back in a month" I want to refinance my mortgage while the rates are low, but things like this are keeping me from doing so.

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2:56 pm EST

Wells Fargo Minimum Payments

11/23/2020 Called to get info on my minimum payment; spoke to Twin, she transferred me to the retail side? Spoke to Tanya and Angel Supervisor. I was told that my minimum pymt can not be changed by WF the Merchant must do that. The solution to my problem was to get a refund of my large pymt and the minimum due last month. This is ludicrous solution. I call the merchant and they informed me that they do not control or know the minimum pymt amount all they do is send in the signed applications.

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2:29 pm EST
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Wells Fargo No service

I'm at my wits end with Wells Fargo Bank on Bridford Parkway, in Greensboro, NC! I called this morning to inquire abut getting some documents notarized. I was told there was nobody to talk to about it and they would call me back. I received a call and told to come in after 1:30. When I went there, the doors were all blocked off with large DO NOT ENTER signs and tape blocking the doors. The sign stated that I MUST have an appointment in order to talk to their precious employees. Why wasn't I told this during the phone call? I called the bank while there and nobody answered. I went back home and called twice again until I got somebody's voicemail. It said they would all back by 5:00pm. So far... no call. Even if they did call, I wouldn't be able to return by 5:00pm (closing time). Who the heck are these people that I need an appointment to talk to someone? With all the bad publicity Wells Fargo has gotten about unlawful practices and extremely large fines, they haven't learned a thing about customer service. I think I need to find a more customer oriented bank!

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3:50 pm EDT

Wells Fargo The cpi refund program

Wells Fargo Bank has been telling me lies and been rude and extremely had to get a even close to fair CPI settlement. In 8/2006 Wells Fargo Put CPI on my Truck loan without a word or question about my Full coverage Insurance to me or my Agent. This cause a increase of my payment from 446 to 646 per month. I was in a pickle and called numerous times only to be lied to over and over. I have waited 13 years to be refunded and what a joke. They had no intentions of making things right ever. At first I got a check for 2.44 I wrote refused on it and mailed it back. Next after about 19 letters stating I was not owed a refund Tammy Johnson sent a check for 311.38 and it was a start but no where near the 15000 I am owed. Now there back to lying and saying no refund. They have changed the date of repo trying to make it look at though I had nothing coming. Then they said a year after they repo my truck that they sold my loan that would be believable coming from wells fargo but they had my truck at this point. I should have just sued them on my own and never dealt with there bad intentions. If Your one of the new
scam victims get a lawyer and sue on your own heck they have to pay your
lawyer fees anyhow. Why not?

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9:36 pm EDT
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Wells Fargo Checking

I was deceived by Wells Fargo. I applied for a checking account, which they declined to open without saying why. They said they would contact me to "verify some information," and that's the last I ever heard of it. Then they opened an account for me anyway, without letting me know, and without
giving me the account number or any way to access it. Days later, they took $25 from my other bank for an opening deposit, after telling me they would not open the Wells Fargo account. Wells Fargo repeatedly refused to give me the account number or allow me to access the account online. They
suggested I would need to drive 2 hours to the nearest Wells Fargo branch to find out my account number. I have asked Wells Fargo several times to close this unauthorized account. They refuse to close it. I want it to be zeroed out and closed. Their Executive Office has responded that they were merely following their procedures, and that I could have avoided the $10 monthly fee by depositing more money with them. Now, incredibly, they are adding $10 monthly fees to the account each month, despite the fact that I've been asking them to close it since early June 2020. I used the Wells Fargo website to apply for a checking account on 05/08/2020. After collecting extensive personal information from me including the routing number and bank account number for Schwab Bank, Wells Fargo used a third party service to obtain identifying information about me, then asked me several questions for me to prove my identity. Then they refused to open an account or provide me an account number, or online banking username or password. They stated that they would contact me later to "verify some information." They never did do so. By failing to provide me a written notice of adverse action within 30 days, they violated my consumer rights to know why they refused to open my account. Despite declining my request for an account, they used the Schwab Bank information they had previously obtained from me to debit my account $25. This unauthorized debit was used to create what is now an unauthorized account which I cannot access or close. They declined my request for an account, but debited the other bank anyway and opened an account which they specifically told me they were unable to open. This is unfair, abusive, and deceptive. After seeing that Schwab Bank had been debited $25, I tried several times to go to the Wells Fargo website and log in or create an account, but they would display a message reading that they were sorry but the website was down. I went twice a week each week in May 2020. Finally on 6/9/20 I called Wells Fargo and learned the truth: the website was never down, they just tell new customers that the website is down because they want them to be forced to call them. The website doesn't say to call them; we're supposed to just guess at that. The wording is vague, misleading, and deceptive. I then spent 20 minutes on the phone trying to get them to help me. They suggested that I could drive to the nearest "Wells Fargo ATM" (which is in another state!). I declined. I requested my account number and they refused to provide it. They insisted that I either go to an ATM in another state to swipe my card, or wait 5 days and call back for more runaround hassle before they would even give me an account number. At this point I was certain that I would never do business with Wells Fargo, as I was already 30 days into the account opening process and was getting nothing but headaches and roadblocks. Since they suggested that in order to do business with them, I'd need to go in person to their Gulfport/Biloxi location (in another state), I asked them to simply return my $25 opening deposit they took anyway after saying they wouldn't open an account, and to just avoid charging me any fees, and close my account immediately (on 6/9/20). They refused! They said I would have to drive to another state to make that request in person, or, mail them a letter which MUST CONTAIN MY ACCOUNT NUMBER (which they won't give me) and reason for closing. I said fine, give me the account number, and they refused. Then they invented another obstacle: my account closure letter must be notarized, they claimed. I refused. I complained to Wells Fargo in writing, and to the CFPB. The CFPB has not responded in any meaningful
way, and neither has Wells Fargo. Wells Fargo, unbelievably, continues to refuse to close the account, and responds only with false claims that it has behaved appropriately and that if I "still wish" to close my account, I can perform all the steps they previously demanded that I do. They continue to refuse to provide me online access, or to close this unauthorized account. Then I got a statement in mail dated 7/9/20 which had the account number on it and which contained the following misleading statement: the bank statement states that if the account was at a zero balance the next time they printed a bank statement for me, then they'd close the account automatically. Finally, I figured: a way out of this absolute nightmare. So I performed a $25 debit transaction purely to get my balance to zero, and waited with fingers crossed for the account to close based on having a zero balance. I was merely following the instructions on the bank statement. To my astonishment, rather than closing the account as the message on the bank statement had promised, they assessed a monthly fee on the following bank statement, putting the account $10 into the negative! Charging me a fee after I had repeatedly requested that they close the account, and charging me a fee after stating in writing on the bank statement that they would close the account automatically when it reached a zero balance, they have acted in an unfair, abusive, and deceptive manner. Since then they have received another written complaint from me, and they have stated that they intend to continue charging me a $10 monthly fee indefinitely. They received my complaint in mid-August, but waited until September 8 to respond, that way the account would already have another $10 fee applied on 9/7/20 before I got their additional written refusal to close the account. I propose that this is also something they are likely doing on a widespread, large-scale basis, affecting tens of thousands of customers. Their regulators should look into the issue of how many times WellsFargo applies a monthly fee to an account with a zero balance, and how many times Wells Fargo applies a monthly fee to an account subsequent to receiving requests from the customer to close the account. Weeks after my complaints, the Executive Office finally responded in writing, but failed to address my complaint or to close the account, despite the written request I had made. They said they had read my CFPB complaint but they refused to close my account. They suggested I would still need to call them to request closure, or go see a banker in person (in another state). I propose that despite the monetary them back their letter, with their ATM card cut up into pieces, and added a note on their letter saying to close the account immediately. They refused. On 8/18/20, I got a 8/7/20 bank statement in the mail showing they had inexplicably overdrawn my account by ten dollars by assessing a fee against the account I requested closed in early June. I sent another written complaint and a demand that they close the account. They acknowledged receipt of that complaint in mid-August, then they waited till another $10 monthly fee was assessed (presumably assessed, since they refuse to allow me to access the account) on 9/7, and finally I received their answer on 9/8 that they feel they have done everything they should have done, that any issues I experienced were entirely my fault (e.g., perhaps I should have deposited more money into my unauthorized account, to avoid being assessed monthly fees! Hah!) and that if I "still wish" to close the account, I would need to deposit more money with them to pay the fee that they charged in a deceptive manner, on an unauthorized account. If this all reads like some surreal nightmare - confusing, absurd, almost comical - that's because that's the reality of my experience with Wells Fargo. But you can rest assured, they will never have the opportunity to serve me, my family or friends again.

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2:58 pm EDT

Wells Fargo Everything

I have been with wells fargo for a while now and since day one there has always been some issue it started with my online account I have set my password to what I generally use for work and everything else and have been locked out on many different occasions even locked out before I attempted to sign in this has caused extreme issues I feel that wells fargo has been taking money from my account on multiple different occasions from the time that the charge originally post as a pending charge as well as the times that it actually goes through and posts. It takes anywhere from three weeks to two months for a charge from wells fargo to finally post to my account this is caused extreme issues when trying to balance my checking account and most recently whenever I have attempted to get my banking statement during covid with the lobby being closed this is become almost impossible I work during the day and i'm unable to make an appointment and since i'm locked out of my account there's no way for me to get it they will not print it and provide it to me through the drive-through I feel that this is a way to hide whatever it is that they are trying to hidethis is a record of my money and I am extremely appalled that they will not provide it to me without a previous set meeting I am going to possibly lose a house because I cannot get proof of my bank and then whenever I get upset i'm told that i'm gonna be hung up on by a bank or whenever i'm talking about my money wells fargo is nothing but a joke

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12:07 pm EDT

Wells Fargo Vehicle title

After a bankruptcy I was surrendering vehicle to Wells Fargo, after speaking with someone I was told that in approx. 30 days someone would come and take the vehicle. I waited from June 16 till Aug. 19 and never heard anything. On the 19th I called and was told that they would not be coming to get it but would send me the title to dispose of vehicle (not safe and would not pass PA inspection. I was told to call back at end of August if I did not receive title in Mail-I did and the next day I received a letter from you folks saying that title was electronically released and I would have to contact DMV. Well I did that today and they told me they did not receive this title and therefore if I wanted a duplicate I would need to pay them $55.00. Why did you not just send me the title with the letter you sent me by Fed EX yesterday? Wells Fargo overnighted me just a letter and now DMV does not have any information on this title. You need to contact me-[protected], /thanks, Lisa Gunesch

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4:22 pm EDT
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Wells Fargo Credit card

My old credit card was charged by someone on my Airbnb account. About $3200. I complained to my bank Wells Fargo and Airbnb. The money was finally refunded by Airbnb. That should have been the end of story.
But, Well Fargo charged me $3200 to my credit card. I was confused.
So, I called there Frauds Dept and filed a complaint. Why was I charged this amount on my bank statement.?
After few days they told me that I got internal provisional refund from the bank earlier.
But, When Airbnb refunded me the money, the Wells Fargo bank want that amount back and charged me $3200 on my credit card.
I have never heard of this internal provisional refund before. Neither the person helping me from wells Fargo bank.
Upon inquiring, the Wells Fargo Fraud Dept keep saying it was internal. But, the bank didnt give me anything in written in black and white and it didnt reflect on my statement.
And I also did not received any letter or email stating that Wells Fargo gave me a refund. My bank statement only showed the refund from Airbnb.
So now the wells Fargo is telling me to pay this $3200, which is already charged to my credit card account.
Wells Fargo, keep saying you got internal refund so pay that back. I think they are charging me falsely. I have been trying to solve this issue for past 4 months. No results yet. Wells Fargo still wants to charge me, for the transaction that never happened and is not on paper.
Only giving excuses that it was an internal refund. And to pay them back. Can you please help.
Thank you. Jay.

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10:45 am EDT

Wells Fargo Closed two of my accounts for no reason

In May, 2020 I requested to open a second small business checking account from Wells Fargo. It took me nearly a month to do this, emailing back and forth documentation to verify business information Wells Fargo already had on file. Each time I submitted the requested documentation, I would get an encrypted email from Wells Fargo stating they needed MORE information. I would then call their number, wait an hour on the phone, and was repeatedly assured they needed no further documentation, (or I had to submit it again because they didn't receive it). Finally, on June 1, my new account was opened. I called again to confirm they didn't need anything from me. I was assured that everything was complete. I received no further communications of any kind regarding this account. On August 12, 2020, I received notification that both of my business checking accounts had reached a zero balance. As I carry a mid-five figures balance in the account, I logged on immediately to find that both accounts were closed and zeroed out, with a "closed to to CIP" explanation. My money was gone. 2 hours and 5 phone calls later, I am told that my case was escalated to the Case Management Executive Office, and it may be until August 26 when I receive my money. They gave me no explanation for why the accounts were closed, they sent me no notification of any needed documents, and, in effect, have stolen over $20K from me. I was told I should have received 3 letters before the accounts were closed. I received nothing, and they have all of my current contact information. So, basically I have to abandon my job for the next number of days to "find" my money and get it back. Meanwhile, I cannot get paid through my employer (no checking account), and have to spend time chasing down Wells Fargo's (continued) errors, with zero accountability on their part. My account name is Digital Auction Solutions LLC

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Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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Contact Wells Fargo customer service

Phone numbers

1800 869 3557 +1 (800) 378-0575 More phone numbers

Website

www.wellsfargo.com

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