Wells Fargo review: Fraudulent transaction that they wont allow recovery of

My son had an individual contact him representing himself as wells fargo rep, said there was fraud on his account and he wanted to make him aware of it - he knew my sons user name and his password and was actually in my sons account as he was speaking to him, asking about other transactions,,,,he told him he would need to enter in a new password to open the new acct and close out the one there is fraud on - my son, thinking for sure this was legit as he was actually in his account, said a new password.,.,.,,.With that, 1000 was taken from his account - only after that did another wells fargo rep contact him to tell him fraud was perpetrated against him ---- wells fargo refuses to honor his transaction - this was someone who was actually in his account - so it very well could have been a wells fargo employee - 1000 was stolen from him - he is a former marine, he has been with wells fargo for over 22 yrs, and i am a long time wells fargo customer asd well - it is horrendous that you people will not allow him to have his transaction honored by you as a scam and return his money to him...I think it was an inside job of wells fargo...My son went thru horrible stress after losing the thousand that he needed to pay his rent, child support, etc - and you people wont stand by your wells fargo name, i want his money returned to him!