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4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Wells Fargo reviews & complaints 1753

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Newest Wells Fargo reviews & complaints

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10:22 am EDT
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Wells Fargo - Wire transfer

On 9/7/2023, I processed a wire transfer from my Wells Fargo account to my account at Chase. I received email confirmation from Wells Fargo that the wire was going to be processed on 9/8/23. In the morning of 9/8/23, I received a text message from Wells Fargo letting me know they were going to take 3 days to process my wire due to security concerns. Both my...

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3:17 pm EDT
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Wells Fargo Wells Fargo Zelle

Wells Fargo has stolen $822.50 of funds that were supposed to be deposited into my Wells Fargo account on July 27th 2023. They are claiming they cannot find the "missing" funds, although the sender/payee has full verification that funds from her Bank on America Account WERE deposited and sent to my Wells Fargo Zelle Account. I've called Wells Fargo three different times and they keep disconnecting me and refuse to resolve my complaint. I'm beyond frustrated as this is NOT wells Fargo's money for them to keep or steal! See correspondence and attachments for more details.

Desired outcome: To be reimbursed my $822.50 Wels Fargo stole and be paid additionally for the inexcusable service they've provided and my time they have wasted for me to try and track down MY own money!!

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8:27 pm EDT

Wells Fargo Credit Card

I called trying to find some help regarding credit card payments. Representative not helpful at all. She initially said I had to many questions. Had an attitude the whole time and when asked to speak to someone else she brought me escalation manager who had an even worse attitude. Its frustrating how there is no way for these works to be held accountable for their inadequacy. Wells Fargo as company is horrific.

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1:27 am EDT
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Wells Fargo A branch manager cannot order a replacement atm card!

May 25, 2023, at 1:30 p.m. I visited the branch #72437-20 in Anaheim, CA, I was the only customer at the branch. No line NO wait and 4 tellers at the windows had nothing to do.

Since May I files this same complaint more than 8 times without getting answer to my Question which brought me here.

At this visit, I find out that my ATM card has expired, The girl at the window asked the branch manager to assist in my ATM card that was not working because it is expired. The branch manager checked my account then told me that in order for me to order a replacement ATM card, I MUST make an appointment to sit with a banker. I refused and I requested my ATM card back then I stepped out the branch right by the entrance, I called the Wells Fargo Customer service number that is located on the back of the card and ordered a replacement ATM card in less that 30 second.

When I was talking to the manager and Because I have been a customer of Wells Fargo for MORE than 35 years and I never heard such lie before, I asked the manager why I must set an appointment to sit with a banker just order a replacement card? The manager told me that the Banker will be discussing my options for my accounts and Will be ordering the ATM. card and told me do not worry about the appointment I will set you up with the earliest appointment possible. The branch manager did not tell me that I can order the replacement ATM card ONLINE and over the PHONE and because I was dealing with the branch manager, this manager should be able to order the replacement card. specially because the branch was not busy and had no customer other then me. That illegal act by the Branch Manager brought to my memory what I want to share with you now: CFPB Orders Wells Fargo to Pay $3.7 Billion for Widespread Mismanagement of Auto Loans, Mortgages, and Deposit Accounts Company repeatedly misapplied loan payments, wrongfully foreclosed on homes and illegally repossessed vehicles, incorrectly assessed fees and interest, charged surprise overdraft fees, along with other illegal activity affecting over 16 million consumer accounts WASHINGTON, D.C. – The Consumer Financial Protection Bureau (CFPB) is ordering Wells Fargo Bank to pay more than $2 billion in redress to consumers and a $1.7 billion civil penalty for legal violations across several of its largest product lines. The bank’s illegal conduct led to billions of dollars in financial harm to its customers and, for thousands of customers, the loss of their vehicles and homes. Consumers were illegally assessed fees and interest charges on auto and mortgage loans, had their cars wrongly repossessed, and had payments to auto and mortgage loans misapplied by the bank. Wells Fargo also charged consumers unlawful surprise overdraft fees and applied other incorrect charges to checking and savings accounts. Under the terms of the order, Wells Fargo will pay redress to the over 16 million affected consumer accounts, and pay a $1.7 billion fine, which will go to the CFPB's Civil Penalty Fund, where it will be used to provide relief to victims of consumer financial law violations. “Wells Fargo’s rinse-repeat cycle of violating the law has harmed millions of American families,” said CFPB Director Rohit Chopra. “The CFPB is ordering Wells Fargo to refund billions of dollars to consumers across the country. This is an important initial step for accountability and long-term reform of this repeat offender.” It seems wells Fargo manager and management did not learn after the 3 BILLION DOLLARS FINE. and they still trying to scam the customers and trying to open more

This is not the first time I complain about this Issue but Wells Fargo does not have customers service any more they contracted the responses of the complaint to a company called Executive Complaints Management Office Who never investigate to answered my complaints properly, The employees of this company are labeled ECMOs Who work from the comfort of their homes without any supervision and NOT under any management from Wells Fargo.

I want answers to my questions.

Here what I want: 1- WHY DID THE MANAGER AT THE BRANCH TOLD ME THAT I NEEDED AN APPOINTMENT TO SIT WITH A BANKER JUST TO RENEW MY TELLER MACHINE CARD? It must be a hidden reason that benefits the banker. 2- DOES THIS MANAGER THINK I AM STUPID TO TELL ME THAT HE CANNOT RENEW MY CARD ON HIS COMPUTER? 3- HOW COME WHEN I WENT OUTSIDE OF THE BRANCH AND CALLED CUSTOMER SERVICE, THE CUSTOMER SERVICE RENEWED MY CARD IN 30 SECOND PHONE CALL? 4- WHY THE MANAGER OF THE BRANCH HAVE NO EXPERIENCE AND DOES NOT KNOW HOW TO RENEW An ATM CARD? 5- IS WELLS FARGO HIRING MANAGERS FOR THE BRANCHES WITH NO EXPERIENCE SIMILAR TO THE ONE WHO JUST ANSWERED MY COMPLAINT AND LABELED AS ECMOs? WHEN THE BRANCH WAS EMPTY OF CUSTOMERS EXCEPT ME, WHY THE MANAGER COULD NOT RENEW MY ATM CARD ON HIS COMPUTER?, 6- WHY WELLS FARGO REFUSED TO INVESTIGATE THIS POSSIBLE MISCONDUCT.

I do have 2 more issues that will complain about it here because the so called ECMOs do not answer the complaints properly.

Desired outcome: I want a REAL Wells Fargo manager to investigate my complaint and answer my question properly not by lies as the so called ECMOs sub contractors who are working from the comfort of their homes without any supervision or management.

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Update by Camil h
Aug 19, 2023 12:18 pm EDT

Wells Fargo is refusing to use my mailing address as indicating on my account preference. Wells Fargo is ignoring my rights of privacy, Wells Fargo is ignoring my civil rights, Wells Fargo is refusing to follow the laws and regulations. This is my complaint #90.

I have been a Wells Fargo customer for more than 35 years, at all the past 32 years my account mailing preference is a P.OBOX. for the safety of my mail and for my privacy. Everything was fine till the last 2 and half year When Wells Fargo start the illegal activities and subcontracted the customer service to a company called EXECUTIVE COMPLAINT MANAGEMENT OFFICE (ECMO). since that, Wells Fargo decided not to use my P.O.Box. anymore and they start directing my mail to my residential address. In the last 2 and half years, I complaint to Wells Fargo more than 89 times and requested not to mail anything to my resident but all the complaint were answered by a copy and paste standard letters even the answers to my complaint were mailed to my residential address when my complaint and my request is to mail to my P.O.BOX. not to my resident. The Wells Fargo working from the comfort of their home employees do not read my complaint they only copy and paste standard answers and mail it to my resident when in my complaints I provided the P.O.BOX as my mailing address and I did not provide my residential address and my account mailing preference is my P.O.BOX.

Wells Fargo is refusing to address my issue properly, Wells Fargo is refusing to investigate, Wells Fargo is refusing to follow the rules and regulations regarding my account mailing preference, and they send misleading answers and they do not even read my complaint before they answer it, The people who answer the complaints for Wells Fargo are labeled ECMOs , Those are inexperienced people who are working for the contractor ECMO from the comfort of their homes without any supervision not under Wells Fargo's Management.

I tried to speak to a manager or supervisor, but I was told that Wells Fargo employees who answer the complaint are working from their homes and there have no way to connect me to a manager or supervisor because they are independent contractors, they do not work under the supervision of Wells Fargo bank they are working for the contractor ECMO.

So, after more than 2 years of complaints to Wells Fargo and everywhere, where they have authority over Wells Fargo and after more than 89 complaints, Wells Fargo still did not address my issue properly and did not solve it and Wells Fargo is still denying me the right of privacy when I do not want the bank to send the mail to my resident. and Wells Fargo is still refusing to use my P.O.BOX mailing address as it is indicated on my account preference.

I have tons of letters from Wells Fargo as evidence that they are mailing to my residential address.

The misleading Wells Fargo excuses for not using my P.O.BOX. are: The US Patriot Act, Covid-19, The weather, The difference in time, The expansion of Wells Fargo overseas and so on.

Bottom line, It seems that Wells Fargo DOES NOT have customer service department, they have a subcontractor, it seems Wells Fargo is going down soon, and the Wells Fargo management know it, this is why they are not putting any effort in managing Wells Fargo, they are letting it go bankrupt.

-Next, I will post here my 3rd complaint soon.

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4:07 pm EDT
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Wells Fargo Online international wire fees

Hello

I hold my account #[protected] since September 2016 and have conducted considerable activity there.

Since August 2022 I executed 9 on-line wire transfers of USD25,000 each, all wired to myself with banks in Australia (HSBC) and in Israel (Mizrahi Tefahot Bank).

All wires were executed in US Dollar denomination.

For 8 wires I was charged a hefty fee of USD45 per wire

Namely wires executed on 04AUG2022, 10AUG2022, 16AUG2022, 06SEP2022, 17APR2023, 19APR2023, 21APR2023, and 08JUN2023.

For the last wire on 14AUG2023 I was charged a far more reasonable fee of USD25.

During the past year I held a conversation with a representative to try and negotiate these unreasonable fees, and was told that I should first finish doing the activity after which I should call and negotiate a reversible rebate.

Now that I was charged a fee of $25 on my last wire, I am hereby requesting a $20 rebate on each of the previous wires that were all done online with no currency conversion involved, totaling a total rebate of USD160.-

During two long calls (all metered as they were from abroad), today 15AUG2023, I wass finally refused any cooperation, which I find is somewhat unfair.

I am requesting you to reconsider this decision and credit my account with the requested refund.

I would appreciate your rapid response to this request.

With thanks,

Michael Vromen

[protected]@gmail.com

T.+[protected]

Desired outcome: Refund

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10:31 am EDT
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Wells Fargo Student account

good day

Im a international student and went home for the summer break.

When returning to Clemson i noticed my account was closed because it hadn't been any movement in the account.

Please advise why was no email advised that if i dont make a payment the account will be closed.

Now i get charged 30 dollars to close the account and i still have to make another appointment to open a new account.

i feel this is a complete rip off as im a student and no notice was given to me.

Very upset about this service

[protected]@gmail.com

[protected]

Desired outcome: refund of the 30 DOLLAR AND TO HAVE MY ACCOUNT OPENNED

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3:44 pm EDT
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Wells Fargo window world zero percent interest scam

3rd time purchasing windows from window world the first 2 times it was zero percent interest from wells fargo worked as advertised this 3rd time we get a letter from wells fargo saying this was only an 18 month promotion and we have to pay in full before september this is not what we agreed to and unless this is reconciled we will be filing a complaint with the attorney general this clearly bait and switch

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12:27 pm EDT
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Wells Fargo Fraud charges on my debit card

I have been a customer of Wells Fargo for over 40 years. Do all my banking with them. I discovered back in March of 2023 fraud charges on my debit card from Tracfone from June 2022 to March 2023. I don't understand why I never noticed them sooner because I constantly check my debit charges on line. I immediately called Wells Fargo to put in a claim and they only reimbursed me $44.42 and $49.92 back to my debit card. There were fraud charges of 22.27 for 10 months and I would like the rest of the money reimbursed back to me. I have been a loyal customer of Wells Fargo for more than 40 years. Can someone please help me to recover the rest of the fraud charges - I'm only askng for the $129.70 back to my account. Can someone please make an exception and help me - I never noticed or saw those fraud charges. I called Tracfone to try and get it back from them - they new they were fraud charges and they even said they saw another phone number that was used on my account which was not my cell phone number. I know you have rules and regulations but can you please issue me a gift card of something I can use in order to recover my loss. I'm 73 years old and live on a fixed income so this is very important to me. Please - can someone help. Please advise.

Louise D. Recchia

756 Highland Avenue

Waterbury, CT 06708

[protected]

Desired outcome: To get reimbursed an additional $129.70

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2:17 pm EDT

Wells Fargo Setting up autopay

I went to the bank to ask for help in setting up Autopay for two accounts, there's no banker around so I asked the teller if anybody could help? There were two women in their bright red T-shirt that says VOLUNTEER (an absolute unprofessional attire a bank could present herself with) sitting behind the teller, I asked a question and the teller would turn around and asked the two "volunteers", and the "volunteers" would answer in a very casual way and the teller would turn back to me and repeated what she'd just been told, so this went back and forth, why couldn't the "VOLUNTEERs" just explain directly to me? So, the answer I got about Autopay was there's no banker until the following week, 7 days later, and I have to schedule an appointment. When asked about how to set up Autopay online, (of course, teller turned to the volunteers again to pass on the question and passed back the answers) , the answer was there's no Autopay online, it's called Billpay, if I set it online it is called Billpay! I just couldn't believe how they managed to miss the point of a simple request and made it about a matter of names! Just like another reviewer mentioned: "Felt like I was going into a high school classroom as a substitute teacher with children that should have been held in check a very long time ago". Yes, this place is a waste of time and totally incompetence, no wonder they got 2.5 rating on google review.

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9:17 pm EDT
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Wells Fargo Getting an additional debit card

I am so pissed I am having to make this appointment. my son and I went into the bank on the 8th to sign paperwork to add him to the account so I could get a debit card for him to use to help me out. I just ended up in the hospital and have blood clots in my legs, lungs and a thorasic aneurysm in my heart. I was told they would be sending the card out to me within 7-10 days. I just spent over a half on hour with two different people from your bank who have both told me it was never sent out. I am not suppose to drive and now I have to to get this straightened out. I feel like going to another bank.

Cynthia Smith

Desired outcome: you need to figure out what happened to the card that was suppose to be mailed to me and get it here. I do not need to be driving.

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8:44 pm EDT
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Wells Fargo Disrespect and Insubordination

I went to the Jacksonville, AL location with a POA over all things having to do with his business. It clearly states that the owner of said company gives all responsibilities to me, the agent to cash checks, deposit checks, get cashiers checks for anyone I see fit as well as money orders. That I am able to stand in on his behalf for any issue relating to his company. Well the lady read it and it was 4:00 p.m. and immediately decided that this wasn't going to happen today. See my Uncle is a disabled vet who I help as his caretaker and business associate, and nephew. He was having fraud committed on him so bad that his bank dropped him and he was having 2500.00 stolen about every 2 weeks. So I move in with him and immediately have to get rid of everyone that was at his house and I stopped the fraud. His credit score was a 5xx when I got there. 3 months later he has money in a chine account I setup for him and his credit score is a 622. Not great but felt like a 788 for us because of everything we had gone through. Dealing with police and literally nailing every door shut in his house to stop people from sneaking in. They had routers setup in his walls it was hell. So he makes me POA over everything and I open an account at Wells Fargo for the sole purpose of having his checks cashed because chime doesn't do business banking. The POA specifically states every minut detail of the authority I have over everything. This is my first and only POA so I'm not sure how things work and when I start asking questions she gets mad. Wants me to accept no. After the road we just walked, this lady wouldn't take the time out of her job to explain things to me or help. Instead she calls her legal department and is immediately bashing the rock solid POA. Which I'm return get negative feedback from the legal team agreeing with her. She said that even though I have POA I can't deposit his business checks in my account because it's a business check. I say OK well let's open a business account. She tells me she can't without him there. I say," how does Aaron's sales and lease send someone to come up here and do there financial business for the owner. She says they have a business account and said why can't I setup the business account since I'm POA. She's says, sir if your gonna cause problems and get loud then you have to leave. I say, calm down, this is my first POA o don't really know what to do can you help. She says my legal team says your POA is vague. It doesn't explain the business'your are POA of. I said that was wrote up by rocket lawyer and is a standard POA with special privileges of you just read right here it says (my Agent is in charge of said business as if it were me and the list everything I am in charge of with (said business). She said he legal team has to send it to be read further she can't help me she would call me in 3 days. That was 5 days ago. I told her you know my Uncle is a Marine Corp vet who is disabled and can't leave his bed and your saying I have to bring him down here?. What's the point of a POA. That can't be true but the disrespect of women to a 72 year old disabled Marine Corp vet just so she could get off 15 min early, is disgusting. The man fought for your freedom and you can allow him 15 min of your time. So now we have 6 business checks we have been paid and have no money because I don't know what to do as far as getting then cashed. We just opened an LLC to. What are we supposed to do. This is all I can do for him. Send in a complaint. What happened to thus country?

Desired outcome: I just want the right thing done. Read the POA and then do what the legality of the POA permits instead of not having enough time to do your job. She was out of the parking lot before I was when I left that day too.

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Wells Fargo Issue!

So on June 10th 2022 at 10:57pm I got this message from Wells Fargo of “Closure of you deposit account ending in ****” due to a check that I deposit of my brother work check that I agree on him that I will deposit his check on my account also that was a Friday, so I also had a work check to deposit on my account so decide to deposit both of them. I didn’t know that this could have an issue with my account, because algo my boyfriend use to deposit his work checks on my account and nothing never happens (he use to do that because he had and account with his mom and it was kind a saving account) so nothing never happens to my account and i don’t know why I get the account close if he’s my brother, there was his name on the check and everything.

My mom use Wells Fargo, so a couple months she goes to a Wells Fargo bank to open an account for my sister and they told her that because I have this issue she can’t open the account for my sister (I algo had the account with my mom because we opened when I was a minor). A been had to calls for reopening the account but I can’t due to that. I ask a customer service person from Wells Fargo if I can’t solve this issue (I want to reopen it) of me and my brother can go together to solve this issue and she told me NO!…

If there’s any possibility that we can solve this issues of the account please let me know if I have to do anything, please let me know I’m here to help and discuss about this at any moment. Thank you!

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5:43 pm EDT
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Wells Fargo Auto loans

Contacted Wells Fargo in April when my brother passed away as a result of a car crash. I submitted his death certificate and provided information regarding his insurance. He had full coverage plus a gap policy on the vehicle that was a total loss. Despite providing all information requested, Wells Fargo continued taking electronic withdrawels for two months on the vehicle out of a account co-owned by myself and my brother. I have requested a refund from Wells Fargo for the two payments that they have taken out of a checking account which is solely now owned by me. I have spoken with numerous individuals and departments and have faxed supportive documents including court documents on the settlement of the estate. I understand that mistakes are made but this could simply be resolved by reimbursement of the funds taken out of what is now a personal account. It appears that I am going to have to file in small claims court in Ky to get the two payments reimbursed. i am deeply disappointed in Wells Fargo as a corporation. Their customer support and service is horrible.

Desired outcome: Refund of the last two payments taken out of the account

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12:35 pm EDT

Wells Fargo Window world credit card

I signed up for a Wells Fargo Window World credit card 18 months ago because the Window World salesperson said that it would allow me to purchase my windows with a 0% interest rate. The salesperson failed to mention that this was only good for 18 months and that if not paid in full by that 18 month deadline, deferred interest charges would hit my account. I made minimum payments every month and the balance decreased from approximately $3,000 to $1,200. This week I logged in and I saw my balance went from $1,200 to $2,600! I should have read the fine print but every 0 percent deal that I had previously experienced had remained 0 percent until the balance was paid off or lasted a period of time; I had never seen deferred interest charges before. It seems to me like a classic bait and switch. I have since learned that these financing arrangements are common with home improvement projects. It seems that the salesperson should have verbally told me about the deferred interest and when they would happen. Please be careful with these teaser deals.

Desired outcome: Deferred interest charges refunded.

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6:59 pm EDT

Wells Fargo Insurance check endorsement slow

The process to endorse my insurance claim check took Wells Fargo 1 month from start to finish. The roof was replaced in 2 days. I was on the phone with Wells Fargo probable every other day and would always get different answers as to how long the next step would take. The roofer needed to pay suppliers and in the end I had to move funds around and wire transfer funds to pay the roofer. If WF says a step will take 2-5 business days it always takes 5. The inspection took 10 business days. Wells Fargo does not understand business so I would be very hesitant to do business with them in the future. My mortgage was only with WF because they purchased it from another lender.

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3:49 pm EDT
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Wells Fargo Zell Fraudulent Transactions

On June 2 and 3 ,2023 I was contacted by Wells Fargo by phone from their main line that is nationally known that I had some Zelle Fraudulent transactions on my account and I needed to go into my account to enter some codes to have it stopped to have my money returned back to me. I have no knowledge of how to use Zelle and I was contacted from the 3557 main line, I was under the impression the representative was trustworthy to follow their instructions. I was scammed out of $3,943.42. I filed a claim on this and I was finally told by mail that my money is not going to be refunded

Desired outcome: Refund denied ! I want my money back please. I have an attorney that will handle this matter.

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Wells Fargo modification

Loan account number [protected]

gloria cumbe

1332 gates ave

brooklyn ny 11221

i keep applying for a modification and although i had income of $14,000 per month they still could not find a modification to give me. I had an modification back in 2008 and although i paid about 8 months payment they then claimed they needed addtional document which i never got a letter asking me for additonal documents. They than sent me all my payments back and push the house into forclousre

Desired outcome: I JUST WANT AN MODIFICATION TO SAVE MY HOME

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Wells Fargo Mixed Experiences with Wells Fargo: Shady Activity, Great Customer Service, Long Lines, and Monthly Fees

I had a Wells Fargo account for quite some time, but eventually decided to close it due to some shady activity that was going on at the bank. This was back in 2014, and at the time, there were reports of the bank scamming people into fraudulent loans and other questionable practices. While I was fortunate enough to not be a victim of this scam, I simply couldn't trust a bank that was engaging in this type of behavior at the higher levels.

That being said, I will say that the customer service reps at Wells Fargo were always top-notch. They were friendly, helpful, and always went above and beyond to assist me with any issues or questions that I had.

However, one major issue that I had with Wells Fargo was the lack of tellers and long lines. If you happened to visit the bank during peak hours, you could expect to wait for an hour or more just to speak with a teller. This was especially frustrating when you had places to be or other things to do. I understand that banks can get busy, but it seemed like there was always a shortage of tellers at every location I visited.

Another issue that I had with Wells Fargo was the monthly service charge fees. I tried my best to avoid these fees by meeting the monthly quota, but I was still charged every month. Even with a decent balance, it was difficult to avoid these fees, and I ended up losing hundreds of dollars on this account over time.

To make matters worse, I had to repeatedly close my debit card due to fraud. I never had this issue with my other bank, but for some reason, my Wells Fargo debit card was constantly being compromised. I only used it in person at local stores, but it seemed like every other month, I had to close it due to a fraudulent charge.

Overall, while I had some positive experiences with Wells Fargo, I ultimately decided to close my account due to the lack of trust I had in the bank. Between the shady activity, long lines, and monthly fees, it just wasn't worth it for me to keep my account open.

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Wells Fargo Wells Fargo Fraud Case: My Experience with Hacked Account and Lost Money

My name is CALEEB A WATSON and I want to share my experience with Wells Fargo. Unfortunately, my online account was hacked on 5/19/22 for $999.99 and then again on 5/20/22 for $999.98 and $999.99. I immediately reported the incident to the bank and they advised me to do a stop payment. They also informed me that the hackers had taken the money from my account and sent it over to my account at Capital One. I was skeptical and told them that I didn't believe that hackers could do all that. However, they assured me that they would contact Capital One and have them return the money.

I contacted Capital One numerous times and informed them that no extra money had come over. Upon looking at the bank information, I realized that Wells Fargo had sent the money to an account ending with 9480, which was not associated with my account. I only had one associated account with Capital One.

On 6/2/22, I called customer service to inform them that the last 4 digits of the account ending in 9480 were not mine. However, I was informed that the bank had closed my case and blamed me or an associate for hacking my account and sending money to Capital One. Frustrated, I went to a branch on 6/3/22 because it was hard getting information from customer service other than notes that were read to me stating that a hacker had sent money to my account and closed my fraud case.

The banker, RADHAMES DEJESUS ABREU, 302/421-7508, informed me that a fraud case had never been established and no investigation was ever done. Wells Fargo denied my fraud case and kept talking to me over and over again, but a fraud case was never established or investigated. I established three cases for the $999.97/$999.98/$999.99 with case numbers on 6/3/22.

In my opinion, Wells Fargo needs to be investigated. How many times has this happened to consumers when they send money from accounts and don't know where the money is going or where it should go? As a consumer, I should not have to wait for them to figure out who they sent my money to. Capital One stated to me that Wells Fargo sent the money to an account ending in 9480 and should replace the money.

I contacted the Wells Fargo Advocacy Department at [protected], Bill Pay Claims at [protected], Credit Karma, Lending Tree, Super Money, Consumer Financial Protection Bureau, Yelp, and Google My Business. I hope that my experience will help others who may encounter similar issues with Wells Fargo.

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Wells Fargo Mixed Experience with Wells Fargo: Great Advisors, Friendly Tellers, Useless Departments

I've been a Wells Fargo customer for a long time and have had a mixed experience with the company. Some employees and departments have been great, while others have been a waste of time. But overall, I've found the investment advisor to be very helpful and the retail bank tellers to be friendly and professional. The branch supervisors have also been superb in taking care of customer service issues.

However, the bankers who sit at the desks inside the banks have sometimes failed to follow through on commitments. And some Wells employees have been pretty useless, which may be due to the Great Recession and the pandemic affecting hiring and retaining experienced people.

The corporate call center was pointless and provided bad information. The corporate customer service escalation department, called "Executive Office Case Specialists," didn't seem to have much discretion to fix problems. And one of them didn't even return calls.

I wrote separate letters to Wells' COO and CEO, but they didn't respond directly and instead kicked the can down the road to the escalation people who did nothing.

Lastly, I had a bad experience with one of their east coast mortgage writers who sat on my application for a long time before rejecting it. He didn't realize that retired people who no longer have a paycheck may qualify on the basis of their unencumbered securities.

Overall, my experience with Wells Fargo has been mixed. While some employees and departments have been great, others have been a waste of time. It's important to know who to contact for help and to be aware of potential issues with certain departments.

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Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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Contact Wells Fargo customer service

Phone numbers

1800 869 3557 +1 (800) 378-0575 More phone numbers

Website

www.wellsfargo.com

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