Wells Fargo
reviews and complaints

Was this ever resolved? I filled out forms but heard nothing. It was for a loan years ago. I already had insurance. Did file a claim but never received a check.

Kelly Waldrop
[protected]
[protected]@gmail.com

On July 21, 2020, my husband signed a CA Durable POA giving me the authority to act on his behalf. This POA was notarized and registered in Orange County, CA. On July 22, 2020, I took this POA to the Wells Fargo branch and was told this would need to go through the legal department for approval. On July 23, 2020, I was told by the branch manager that this POA was approved by the legal department. On July 24, I sent this POA to Mr. Garrick Updegraph, Senior Financial Advisor Wells Fargo Advisors Financial Network.

On July 27, I received an email from Mr. Updegraph stating that he was traveling and WiFi was spotty, and asked that I send the POA to him. I did as instructed. Several emails followed making it clear that Mr. Updegraph had contacted my husband's son letting him know of the POA and my attempts to contact Mr. Updegraph. In coordination with my husband's son, delay tactics were used to avoid allowing me the opportunity to carry forth my husband's wishes.

On August 3, 2020, my husband passed. On August 7, 2020, I received the following email from Mr. Updegraph:

'I am sorry to hear of Bill's passing. I knew and worked with him for many years. He was a good man. Of course, with his death the POA has expired. I will ask my assistant to connect with you relative to settling the IRA.'

It is clear that Mr. Updegraph was aware that this POA had been accepted by Wells Fargo but decided to delay acceptance by his office as long as he could until it was no longer valid.

Received workamans compensation payment. The check recevied states Payable at Wells Fargo CA. I deposit on the app on 9/1/2021, .
9/2/2021 Alert that check will be help for 14 days . Reason refer to check maker.
I reach out to customer service who state they an not help me. I reach out to the branch where I opened account spoke with Aracely. who stated that she would speal with her branch manager and determine whether or not I should come into reach a compromise. Aracely at the wells fargoi branch King St San Francisco did not return my call. I followed up wuth two calls was told all bankers were busy and someomne would call me back. I called to day 9/7/2021 at 10:30am and was told all bankers wer e busy except I was outside of the branch they had ZERO customers at the time.
I have not deposited bad checks
The originator has confirmed the check had been verified. Why is no one wiilling to help me and why was not at least a portion of the funds available for withdrawel.
Workmans comp payment I have waited on a month and wells fargo adds two more weks when funds desperately neede to support family. No customer care concern

I made an appointment one day to open up a business account. After I arrived, this was to a appointment that I made prior to this day. I was seated and once the lady came to help me, I was surprised when she told me that they didn't have any appointments today. It was obvious that she did not want to do her job this day so she found every excuse to not open my account. I went straight to Regions and like I figured, she didn't want to work because my account was opened with no problem.

I am a 69-year-old disabled woman who has had a Wells Fargo online bank account for more than ten years. I have an online account because I am disabled. I still work and I still deposit money in my account. What I do not have is a cellphone. At one time, Wells Fargo sent verification codes to my email address. They are no longer willing to do that. I have had to use my husband's cell phone number but he is not always available to receive texts. When confronted with the fact that this was discriminatory, Wells simply said that it was too bad and that I could get a cellphone or be refused service. Today I was refused service and no longer have access to my account. I tried to send a wire transfer and received a verification code saying that it was fine. It was not until I called to ask why it had not been sent that the trouble began. It was being held because they believed it was fraudulently ordered? I could not verify my identity via text so that meant that I was trying to fraudulently gain access to my account. All you have to do is go to the bank, verify your identity and that will take care of it. I AM DISABLED. Well, we are sorry but that is your only option. If I could go to the local branch, I would hardly have spent three hours on the phone today trying to straighten out my online account. I did make a mistake telling them that the cellphone number was my husband's: That made them really suspicious. After several hours of talking to everyone up to an Escalation Manager (who hung up on me when asked what my options were as a disabled person), a note was entered in my file such that I should be denied access to MY account because everyone had a cellphone and, anyone who didn't was definitely suspect. You had to use your husband's cell? That is definitely fraudulent. I now have no access to my account because I can't prove who I am by receiving a text but it is all right that Wells Fargo can't explain what is going to happen to my money. Not one person I spoke to today offered to help me or work with me: The stock answer was that they knew it was discriminatory but that they were not going to do anything about it. No cellphone, no access.

We were sold as I am seeing on complaint boards of making our mortgage payments 2 times per month and have done so for 10 years. We did this with the intent and were told of paying off our 15 year mortgage off early. Now I am finding out with our loan balance we have been providing all these early payments with no benefit at all. There has been no reduction and apply this to principal. I have all our documents that were given to us and by wells fargo. This is absolute consume fraud!

I started this process in May. I locked into a fixed interest rate that is set to expire on 8/26/2021. My loan was approved late July with an expected closing date of 8/11/2021. I confirmed with the Title Company that there was a ground rent on the property and forwarded the name of the bank and account #. According to the title company, they were unable to verify this information, however, they waited til the day before expected closing to notify the closer, therefore, my closing was cancelled on 8/11. When I contacted the Title Company to see what information they needed. They told me to call the bank myself to obtain the information they needed, and we could proceed with a closing date. I was able to get the information in 48 hours, emailed to the title company and contacted the closest of my loan. I have heard nothing from no one to date. The Title Company or the Closer.

Dealing with Wells Fargo Home Loan has been a night mare for my client in Dickinson TX. My client and I have done everything Wells Fargo asked us to do. This has been going on for over 5 months. They told my client to sell her current home to buy her future. I did sell her home and now she's homeless! They then asked her pay off current house and she did that as well! Now they just came back asking my client to get more wind storm insurance and she did that as well. My client should closing in the morning, but we still don't have a clear to close from Wells Fargo. The loan officer that's working on this file know that my client is now homeless. They don't answer their phone now or always in a meeting they claim! This has been so painful for my clients and I really don't think Wells Fargo is trying to help 100%. No one should treat their clients like this even if they're not rich! Now this lady have no where to go and all Wells Fargo had to do is just be truthful at the start!

Amazon mistakenly charged my card and then did a reversal. Even though the money was returned, I was still charged a $35 overdraft fee. Wells Fargo is refusing to take off the overdraft fee. They've done this before and I'm fed up. I will be closing my account and using Suntrust from now on. Such a disappointment. They are taking advantage of me while I'm already going through a layoff at my job. When the direct deposit stopped, the fees began. It's sickening how they have taken advantage of me when I need every penny I can get while unemployed.

well my story is unique i am customer who is trans gender i go between being male and female, i decided to get my wf account open agai i used my female persona with my own ssn and my account was opened BUT the WF started being terrible i had been given a check by a clueless buyer whos check look questionable but the check cleared WF closed my account afterward
but i was relentless i had done nothng wrong i was myself a male ad female version never once did they ask me what was going o one day i was locked
out of my account again sio i ran up the customer service team who over the phone gave me the male persona's details everything she made the accounts mrror them selves so she basically gave me confidential info over rte. phone i could of hacked or done a number of things yes great that was my account but what if it had not been. no one ever questions anything when i call up in my fenmen uk accent.
the attitude is ready to and they are closing another checking account they never have interacted with me fraud etc etc. are involved but i will laugh last they have made a mockery out of ea my gender identity, no one ver called me eve though i asked c countless times to talk to someone so i have lost a 2nd account feel like a criminal not once hake wf asked for my opnion my version so i have been humiliates i have told staff time and again so yes i will now be seeking a cash settlement as this story is the most bazar im about to go and call the care team again so here we are again...

Hello my name is Wendy Doan. I have a business loan with Wells Fargo in 2020. At the time I acquired the the loan, there's a promotion including cost of the appraisal. The promotion ultimately had me chosen Wells Fargo over other bank. Misfortune happened on March 1, 2021 and my building was caught on fire.

My insurance declared it's a total lost. The insurance company is ready to release the payment but requires an appraisal. The last appraisal was done by Wells Fargo when I acquired the loan. I have requested the appraisal from Wells Fargo several times but today have not received one. As a matter of fact I was told that I would not be given a appraisal from Wells Fargo. In addition I was told that Wells Fargo‘s attorneys had communicated with my insurance company and that my appraisal that was performed by Wells Fargo was expired. I've never heard of such a thing in my life.

I honestly don't believe that Wells Fargo performed an appraisal and that's why one is not being released to me or my insurance company. I believe that this promotion was misleading and now I find myself in a situation where something that was said to have been done has not been done. Delaying of payment from my insurance that causing multiple issues.

I have considered Contacting media outlets and newspapers to let them know of yet another Wells Fargo miss information in injustice to customers. I consider myself a good customer. My loan is current, my payments are up-to-date and aside from advice to not pay the loan from Wells Fargo representative, I continue to do so because of my character. I would expect that a company as large as Wells Fargo with as long as history that Wells Fargo has would have the same character.

I'm reaching out in hope I can get help to get my insurance to pay.

The bank has stolen from me, used my information without my consent, and refuses to let me access my account unless I serve them with a court order. I've complained to the federal board but they seem to care less. It is not fair that I trusted a bank to hold my money and they ended up giving it away. Now my district attorneys have their hands full and I'm trying to handle this in a civilized matter. The commercial branches are not licensed and I was told yesterday the the employees are a federal agency. If I'm not mistaking they are impersonating a bank and misrepresenting Wells Fargo. And under no legal authority can they refuse my access to my own money and accounts.

My checking account of 25 years was closed during the COVID lockdown. I had $8000 dollars billed out, but since nobody was there to write the check, it came in 3 months late. When I took the check and a couple smaller checks, they took the cash and smaller checks to pay my $300 overdraft and told me my account was closed. They refused to open it, but they asked if there was some quarantine assistance to whoever it was on the phone. I was told no. If it was closed why did they take enough of my money to clear the overdraft? This was 2019 and I'll never forget that. What a way to take care of a customer trying to put a decent amount of money in your bank! I used the Inverness branch in Birmingham. Because of the virus I had to go to Vestavia.

Have not been able to gain access to my account because Wells says I have two accounts and they can not be joined. Told a credit card and checking exist. I have made several attempts to resolve on phone. Final answer: I must go to a Bank to resolve the problem. I do not want a credit card, never did, don't use it. It's a liability (if stolen) to me. I did not create this problem, Wells did. I need to get to my money. Only Wells is benefitting by this account. Even though I did not start the problem I am charged with it's resolution. I am 70 and handicapped, why not have someone at Wells take time out of their busy day and come to me, I'm told the branch is close, to resolve this and restore access to the money in my account is returned to it's owner - ME! Thanks. [protected]@aol.com [protected]

My wife and I will be pulling our 7 figure portfolio and checking/savings accounts from Wells Fargo.
Wells has been following a very liberal agenda, embracing LBGTs and any minority groups that fits their narrative.
The latest Wells Fargo decision to discontinue their LINE OF CREDIT directly attacks middle class Americans.

My name is Valerie Tonnah and on June 7th, 2021, I received a letter from Wells Fargo Home Equity Dept. acct. no ending in [protected] detailing options to keep the home. Included in the options is the Settlement option in addition to Loan Modification, Repayment Plan, and Reinstatement. I am not interested in a loan modification and on June 29th, 2021, I spoke with Beth O'Conner and I offered to pay $36, 000 to settle this loan of 39800. I sold my Zoom stock in my IRA acct due to the letter telling me that you could change my locks or sell my property. Beth O'Connor told me she would call me back in 2 days but did not call me back. Instead, I received a call from Susan in the Home Equity Dept. on June 30th saying I must comply with a loan modification to settle the account. I again told her I have no interest in a loan modification and only want to pay off the loan. This is the same Susan that blind transferred me to Daniel in the mortgage dept on [protected]. Today, 7-6-21, I received a loan modification package from Susan so I called and spoke with Beth O'Connor who now says I don't qualify for a settlement. Why are blacks not given the same options as whites in settling a loan?

I received a letter dated June 25, 2021 about my Credit Card account ending in 4939 delinquency as I have made monthly payments to this card but I did not know that when a new card was issued because of fraud that the account number had changed. I had several times tried to make make payments only to have the payments rejected not knowing that the account number had changed so I called to make the payment over the phone and was told that the payment was not late but I got a late fee charged but the customer service rep did not tell me to check the account number. If the credit limit is too high so why did you increase my spending limit only to end up decreasing the limit along with my line of credit. After this letter which was unsigned by the person who wrote it that I am looking for a new mortgage company and bank as this is a bad way to treat a long term customer.

Complaints Dept.:

I am filing this complaint due to the letter I received from Jay Mitchell, sent June 28th of this year. First off, my father is blind, disabled, suffering from Alzhiemers, and Bi-polar disorder. That is why he signed POA over to me, as you well know. I find it very offensive that Jay would send a letter to a blind, 80 year old man when I clearly sent a notarized Power of Attorney form with his X as his signature for me to handle all of his financial affairs. I feel like I am being thwarted on purpose in my attempts to find out everything possible to save his home. As of right now, I've sent 2 forms of POA, one certified, and received. Second, my father was not aware of any bankruptcy that Dorothy Manning filed. She did it in the hopes that my father would pass before her, and she could get out of paying the mortgage. My father had no intention of going bankrupt. I would like a response, and permission to find out everything that is going on with the property. You have my POA, and all that needs to be done is calling the law office to confirm, and proceed with giving me the desired information. I can be reached either at [protected], Or by email: [protected]@gmail.com. My Address is: 904 North Ave. Apt. 105-B, Aurora IL. 60505. Please Review, and respond in a timely fashion.